New Process Podcast (Mirko Kloppenburg)
Explore every episode of New Process Podcast
| Pub. Date | Title | Duration | |
|---|---|---|---|
| 04 Jun 2022 | Welcome to the New Process Podcast | 00:06:54 | |
#001: Mirko Kloppenburg introduces the New Process Podcast and provides an overview of what to expect: All the tools, methods, and best practices to rethink your processes and push it to the next level!
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| 06 Jun 2022 | What New Process is all about | 00:25:54 | |
#002: In this episode I provide an overview of what New Process is all about. After a brief introduction of myself, we dive into the development of New Process as a symbiosis of New Work and Business Process Management (BPM) and I am going to introduce the New Process Principles to you. --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 08 Jun 2022 | How to bring New Process to life | 00:35:14 | |
#003: After learning about the New Process Principles in the previous episode, the big question is how to bring New Process to life. And this is exactly what I am going to answer in this episode. --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 14 Jun 2022 | How to apply New Work ideas to rethink processes with Benjamin Rolff | 00:47:31 | |
#004: In this episode, I am interviewing the New Work expert Benjamin Rolff on how to apply new work ideas to rethink processes. He will tell us more about his interpretation of the term New Work and his New Performance approach. He shares practical examples and tipps on how to apply New Process to inspire people for processes and he deep dives with us into the topic of purpose. I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 28 Jun 2022 | How a Process Purpose pushes your process to the next level | 00:31:57 | |
#005: In this episode, we take a deep dive into the topic of Process Purpose. I share examples and present a tool on how you can develop a Process Purpose Statement for your own process to take it to the next level. I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 12 Jul 2022 | How to lead 20,000+ employees by processes with Michael Bögle from Lufthansa Technik | 01:06:26 | |
#006: In this episode, I'm interviewing Michael Bögle from Lufthansa Technik. Michael has more than 20 years of experience in building, introducing, managing and innovating a process-oriented integrated management system in one of the most mature companies with regards to BPM I have ever seen. Michael was part of the initial project management team that introduced a highly human-centric BPM tool within Lufthansa Technik Group which serves as basis for the management system of the maintenance, repair and overhaul business unit of Lufthansa Group. Today, in his role as Senior Director Authorities & Management System he is accountable for obtaining and maintaining over 100 aviation approvals and other normative certifications such as EN/AS 9110. In this real expert interview, we talk about Michael's extensive practical and theoretical process management experience and learn how Lufthansa Technik uses processes to manage more than 20,000 employees. On top of that, Michael talks about how his process mindset helped him to successfully cross Greenland on skis. - Super exciting, be sure to listen to the episode!
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 26 Jul 2022 | Finding a human-centric BPM tool | 00:29:27 | |
#007: In this episode, I’m defining the requirements for a human-centric BPM tool. – A tool that supports the New Process approach and inspires people for processes. Is that realistic?! Let’s find out! I’m deep diving into my requirements and explain my ideas along the New Process Principles. Be curious and find out what such a tool might look like. – And feel free to send me your suggestions. Request for Information: If you are a tool vendor, you can find an overview of all requirements and you can propose your tool here. – I will then sort through the feedback and get back to you for a podcast interview. I’m already looking forward to taking a closer look at the tools! You’ll learn
To provide me with feedback, please use this link: I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 09 Aug 2022 | How to get to the cutting edge of BPM with Prof. Dr. Daniel Beimborn from University of Bamberg | 01:11:33 | |
#008: In this episode, I'm interviewing Prof. Dr. Daniel Beimborn from University of Bamberg to explore how to get to the cutting edge of BPM. I have been working with Daniel on several research projects since 2009 and I really appreciate his experience. He shares his thoughts on the top BPM research topics as well as on his own research topics in the field of business process management. - An outlook to the upcoming years of the BPM development. But we also deep dive into how research can help to solve process challenges in all kinds of organizations. Therefore, he provides methodologies as well as examples on how this can be done. And he offers to support you with your BPM challenges: Call for cases: Within the episode, we open up a call for cases to find research-backed solutions to your BPM challenges. So if you have a major process-related question in your organization, feel free to contact me to connect you with Daniel for finding an appropriate solution. - And maybe, we can also discuss your case here in the New Process Podcast and share the learnings with the community. To hand in your cases, just send me a message. In addition, Daniel also shares his ideas on how to rethink processes. So a lot of input for you! Don't miss it! Today's Guest Prof. Dr. Daniel Beimborn Daniel is professor for Information Systems at the University of Bamberg since 2018. Before that, he was professor for Information Systems at Frankfurt School of Finance & Management and headed the ProcessLab of Frankfurt School together with Prof. Dr. Jürgen Moormann. He was visiting Scholar at MIT and Georgia State University, he holds a diploma and a PhD from Goethe University Frankfurt and he is researching in the fields of digital transformation & innovation, outsourcing management, IT and process standardization as well as enterprise architecture management. You’ll learn
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 23 Aug 2022 | My three pieces of advice to push your BPM ahead | 00:20:05 | |
#009: In this episode, I share with you my three pieces of advice on how to push your BPM ahead. In all the years I’ve been driving BPM at the Lufthansa Group, we’ve always come up with questions where we didn’t know how to move forward. In some cases, the issue was the standardization of processes, in others the definition of the role of the process owner, and in others how to better link process with the organizational structure. And again and again, the question was how to get employees and management excited about processes. Looking back, three approaches have worked for me and I’d like to share them with you. They are benchmarking, collaboration with universities and innovations created by the organization itself. You’ll learn
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 06 Sep 2022 | How to build a process community with Miikka Leinonen from Ghost Community | 00:50:30 | |
#010: In this episode, I'm speaking with Miikka Leinonen about how to build a community and we are transferring his experience to processes to learn how to build a process community. - A community of all the people working in a specific business process. I became aware of his work on LinkedIn, where he is publishing valuable impulses on community building. So I invited him to the podcast to find out more on how to build communities. Today's Guest Miikka Leinonen Miikka is Community Advisor at Ghost Community and Strategic Innovation Advisor at Ghost Company, based in Helsinki, Finland. - On their LinkedIn profile they say: Ghost Company. Not an agency. Not a consultancy. A Ghost Company. 😊 Previously, he worked as a Creative Director and Visual Strategist in different companies for many years and now he's focused on helping companies build corporate communities. You'll learn
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 20 Sep 2022 | How to pitch your process with Ole Tillmann from PEAK Creative Leadership | 01:00:56 | |
#011: In this episode, I’m speaking with Ole Tillmann about how to pitch your process. You will learn about the secret ingredients of a perfect pitch and how to create one. You will learn how to pitch your process to top management and Ole is going to provide a lot of insights into a big case on how to inspire people for processes. – Everything nicely structured with many tips and tricks. Today’s Guest Ole is strategic brand and communication consultant, executive coach, and founder of PEAK Creative Leadership GmbH. He’s based in Berlin and he’s also working as startup coach and consultant for accelerators like APX the startup accelerator of Axel Springer and Porsche. He is author of the book beyond the obvious. And for sure, we are also going to talk about that as well. And maybe you also know Ole as an actor or a moderator and by the way, beginning of the two thousands, he was hosts of the music tv show “Top of the Pops”. You’ll learn
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 04 Oct 2022 | An extraordinary conversation on BPM tools with Bernd Ruecker from Camunda | 01:09:42 | |
#012: In this episode, I'm speaking with Bernd Ruecker about BPM tools to kick off the interview series with BPM tool vendors to find a human-centric BPM tool. It is going to be an extraordinary conversation with Bernd because Camunda is not really what I am looking for when searching for a human-centric BPM tool. - But the conversation was eye-opening for me especially with regards to how to get to a higher maturity level in BPM. So don't miss it! 🚀 Today’s Guest Bernd is Chief Technologist at Camunda and he co-founded the company together with Jakob Freund in 2008. Since then, Camunda has become the first address when it comes to process automation. What many people may not know, Bernd once also worked for Lufthansa, just like me. And that's where we met back in 2001. 😊 You’ll learn
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 18 Oct 2022 | How Skore supports you to rethink processes with Craig J Willis | 01:05:27 | |
#013: In this episode, I’m speaking with Craig J Willis about the tool Skore developed by his company Skore Labs.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 25 Oct 2022 | 14 Top Expert Tips for Process Modelers | 00:20:39 | |
#014: In this episode, I will not only share my own experiences. I’m bringing the experiences of the whole New Process Community with me. So today, I would like to share with you 14 Top Tips for Process Modelers from experts of the New Process Community. You’ll find all the links to the experts on the website of the episode: You’ll learn
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 01 Nov 2022 | How ARIS supports you to rethink processes with Caspar Jans and J-M Erlendson from Software AG | 01:09:48 | |
#015: In this episode, I'm speaking with Caspar Jans and J-M Erlendson form Software AG to learn more about the tool ARIS. My last usage of ARIS was more than 10 years ago and I was really surprised about all the improvements of the tool. So join me and explore how ARIS supports you to rethink processes. Today's Guests
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 08 Nov 2022 | Gamification ideas to inspire people for processes with Jasmin Karatas | 00:59:00 | |
#016: In this episode, I’m speaking with Jasmin Karatas to learn more about how gamification can be applied to inspire people for processes.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 15 Nov 2022 | How aiio supports you to rethink processes with Rolf-Dieter Proch and Jobst von Heintze from aiio GmbH | 01:00:11 | |
#017: In this episode, I'm speaking with Rolf-Dieter Proch and Jobst von Heintze from aiio GmbH to learn more about the tool aiio and to find out if aiio is a human-centric BPM tool. PS: You will find the video with the two use cases in the show notes on my website, see link below. 😊
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 22 Nov 2022 | What life of a real Process Architect looks like with Christoph Bünker from Lufthansa Technik Logistik Services | 00:57:19 | |
#018: In this episode, I'm speaking with Christoph Bünker from Lufthansa Technik Logistik Services. Christoph is not only a Process Architect himself, he actually leads an entire team of eight Process Architects.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 29 Nov 2022 | How Q.wiki supports you to rethink processes with Vincent Fischer from Modell Aachen GmbH | 00:57:25 | |
#019: In this episode, I’m speaking with Vincent Fischer from Modell Aachen GmbH about Q.wiki. Q.wiki is the next tool I am exploring on my journey to find a human-centric BPM tool. – And Q.wiki has some very interesting features we are going to talk about in the episode. One of them is the Viking which I really like!
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 13 Dec 2022 | How to develop a process strategy with Lars Linnekogel from TTE Strategy | 01:08:43 | |
#020: In this episode, I'm speaking with Lars Linnekogel from TTE Strategy to learn more about how to develop a strategy and how to apply this to processes. We are deep diving into the world of strategy development and strategy implementation and we are exploring how to make this accessible for Process Owners to develop a process strategy. In the recap, I summarize my learnings and provide a first guideline on how to develop a process strategy based on Lars' input. And there is more to come in the toolbox... 😊
Lars is Managing Director of TTE Strategy. TTE Strategy is a premium consulting boutique for strategy and transformation always following their motto “Creating results together” with a strong focus on the human aspects of a transformation. He founded the company in 2015 and TTE Strategy quickly grew to a consulting boutique with more than 25 consultants, offices in Germany – Hamburg and Munich – and one office in Zug, Switzerland. Although the company is still quite young, they have already won several awards as a top strategy consultancy. Prior to founding TTE Strategy, Lars worked as Project Leader and Consultant for The Boston Consulting Group and before that Lars also worked in various positions at Lufthansa Group. - But we were both unsure whether we had actually met in person during that time. 😉
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 21 Dec 2022 | Don't miss these New Process topics for 2023 | 00:41:43 | |
#021: In this episode, I'm looking back on 2022 and provide an outlook on the top topics for the year 2023. 😊
I --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 17 Jan 2023 | How EPC supports you to rethink processes with Scott Armstrong from Interfacing | 01:03:10 | |
#022: In this episode, I'm speaking with Scott Armstrong from Interfacing about EPC. EPC stands for Enterprise Process Center and is Interfacing's integrated management system. Scott provides deep insights into the tool and how EPC helps rethink processes. Exciting are also his predictions for the BPM tool market and what of it is already on the roadmap for EPC.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 31 Jan 2023 | How to apply “storylistening” to rethink processes with Astrid Kirchhoff from hummingbirds | 00:44:30 | |
#023: In this episode, I’m speaking with Astrid Kirchhoff from Hummingbirds about how to apply storylistening to open up our perspectives to a new way of rethinking processes.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 14 Feb 2023 | How to become a Process Influencer with Andreas Bierwirth from ABmotion | 00:49:54 | |
#024: In this episode, I'm speaking with Andreas Bierwirth of ABmotion on the art of content creation and how this can be applied to processes - for example by establishing a Process Influencer role. A role which uses content creation methods and tools such as videos, podcasts, and posts on corporate or even social media to inspire the people of an organization for processes.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 28 Feb 2023 | How BIC supports you to rethink processes with Marc Stromberg from GBTEC | 00:59:36 | |
#025: In this episode, I'm speaking with Marc Stromberg from GBTEC to have an in-depth look into his product: Business Information Center, or BIC for short. I have known Marc for many years and in my search for a human-centric tool, BIC is of course a must. Marc gives deep insights into the tool and provides a highly detailed and candid account of his own practical experiences with process management. In addition, he gives actionable advice and shares resources that you may find useful in you own future endeavors.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 14 Mar 2023 | How Comm’ant supports you to rethink processes with David Ruting from Comm’ant Management Systems | 00:48:53 | |
#026: In this episode, I'm speaking with David Ruting, CEO and founder of Amsterdam-based Comm’ant Management Systems, about the BPM tool Comm'ant.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 28 Mar 2023 | How Gluu supports you to rethink processes with Søren Pommer from Gluu | 00:56:45 | |
#027: Søren and I are talking about the BPM tool “Gluu” and how it helps with its clear design to inspire employees for processes. Søren is Founder of the Copenhagen-based company Gluu. Before founding Gluu he was founder, partner, and board member of a number of digital agencies, and he also worked as Director and Manager for Philips International in the Netherlands. He started by visualizing processes with PowerPoint, which of course had its limitations, still had the advantages of clarity for everyone. This motivated him to develop a model with which everyone can work easily - to help more than to confuse. This is how Gluu was born in 2011. It’s still sticking to a really clear and modern design and focusses on a permanent feedback process.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 11 Apr 2023 | How to innovate processes with Nelson Inno from weSpark | 00:58:25 | |
#028: Let's dive into the huge topic of innovation together with Nelson Inno. Nelson Inno is CEO of weSpark which he founded in 2019 in Frankfurt, Germany. WeSpark is Frankfurt's first dedicated innovation agency. They use unique, engaging, and extraordinary innovation methods to empower a Culture of Innovation. Before founding weSpark, Nelson worked as Senior Innovation Manager for Lufthansa Cargo. Nelson holds an MBA and a degree in Industrial Engineering from Furtwangen University.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 09 May 2023 | How to apply Artificial Intelligence such as ChatGPT to rethink processes with Benjamin Dehant | 00:54:46 | |
#029: Benjamin and I talk about various AI topics and the opportunities they present for BPM. Therefore, we learn how AI can help us rethink processes, create art and support BPM use cases. However, he cautioned me about the limitations of AI when it comes to emotions. We discuss how AI can improve processes by asking questions and generating ideas and how it can be used to create art and relate it to process modeling. Additionally, we talk about how AI may change the work of process professionals in the future.
Benjamin is a freelance creative designer and content creator from France. He works on different topics such as virtual reality, NFTs - non-fungible token, design thinking workshops, and AI-generated art. He is blogging about this on madebyai.xyz. He also recently co-founded a service around AI transparency called aitag.ai. He likes learning new innovative trends, he is learning fast, and shares his insights with the community. Up to now, he has an exciting history of different jobs and lived for several years in Tokyo. Today, he is living in Alès, France, with his family.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 23 May 2023 | State of New Process | 00:47:42 | |
#030: Let’s recap the current state of New Process In this episode I'm going to give you an overview of the state of New Process - let's recap the last year with super interesting interview partners and put it into the current status of New Process. I also have some exciting news to share with you, and I'm really looking forward to hearing what you think! You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 06 Jun 2023 | How to improve your process modeling to get people excited with Kevin Tan | 00:39:33 | |
#031 Let’s find out how the concept of process-bility can help you to improve your process modeling. In this episode, I’m talking to Kevin Tan and his concept of process-bility. With the help of three elements process modeling can be made easier for people to understand, so that they can get more excited about processes in the first place. Let’s find out how to implement these elements to our process models. Kevin Tan started his career as an analyst programmer and business analyst and evolved over 25+ years into a Senior Business Process Analyst and Thought Leader in Process Modeling. Today, he is working for Greater Western Water in Australia, before this he worked for a number of companies in industries such as insurance, supply chain, utilities, technology, education, and telecommunications in Singapore, Taiwan, Thailand, Malaysia, and the UK. If you are interested in process modeling, you definitely have to follow him on LinkedIn where he shares a lot about the concept of process-bility.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 20 Jun 2023 | How Process Mining takes BPM to a whole new level with Wil van der Aalst | 00:43:15 | |
#032 Let’s deep dive into the topic of process mining with the godfather of process mining himself. In this episode, I’m taking a closer look at process mining and how it can help to take BPM to the next level. To do this, I had the honour of talking to the godfather of Process Mining himself: Wil van der Aalst!
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 04 Jul 2023 | Change and transformation in complex organizations with Gia Thi Nguyen | 00:48:33 | |
#033 Let's find out how to engage people in complex change projects. In this episode, I'm talking with Gia Thi Nguyen about change and transformation in complex organizations. He summarizes his experiences from various change projects and relates them to the human-centric BPM approach.
He enjoys supporting the Plastic Bank and is also on the board of the German non-profit organization of the Plastic Bank Foundation. Thi also has a really cool LinkedIn video series called “Tea with Thi” about digital transformation which is quite entertaining and interesting at the same time.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 25 Jul 2023 | Wrapping up the search for a human-centric BPM tool with Martin Holling | 01:10:38 | |
#034 Let’s wrap up all of the tool interviews to find the best human-centric BPM tool! In this episode, I summarize all the findings from the tool interviews on my journey to find a human-centric BPM tool. I will not be doing this wrap-up alone, but I have invited a special guest: Martin Holling. We're going to look at each and every tool according to our own list of criteria. Did we find one in the end? You'll find out in this episode.
Martin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles. After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany. In parallel, he is offering his experience as a self-employed management consultant at living-processes.de As much as time besides work and his family - he is married and has 3 daughters - allows, he is singing in a local choir and restoring a classic car together with his brother.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 12 Sep 2023 | How Universal Process Notation (UPN) supports a human-centric BPM approach - with UPN co-inventor Walter Bril | 00:56:50 | |
#035 Let’s discuss the advantages of UPN and how it can support the human-centric BPM approach. In this episode, I'm talking to Walter Bril about the main aspects of Universal Process Notation (UPN) and how it supports the human-centric BPM approach. We discuss the five questions that need to be answered and compare it to other notations such as BPMN 2.0. What is the advantage of UPN? Do you really not need swim lanes to model processes in a lean way? Let's find out.. Today’s Guest: Walter is the co-inventor of UPN. He developed UPN in the early 2000s alongside several colleagues at Nimbus, a company later acquired by TIBCO. Before joining Nimbus, Walter worked as a Process Consultant for various companies in the Netherlands. Today, he holds the position of Customer Success Manager at Elements.cloud, a platform that can also be utilized for mapping processes in UPN. Walter lives in Nuth, located in the southern Netherlands, close to the German border and not far from Aachen.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 26 Sep 2023 | How to get people excited about Process Automation with Nico Bitzer | 00:36:30 | |
#036 Let's take a look at process automation from a human-centric BPM perspective. In this episode, I'm talking to Nico Bitzer about process automation and how to get people excited about it. We talk about common mistakes process owners can make when implementing automation and Nico gives his tips on how to do it better. But what can we do to get people excited about automation when there is a chance that automation might cut jobs? Let's find out... Today’s Guest: Nico is the co-founder and CEO of Bots & People, an automation enablement startup with a vision to eliminate repetitive tasks and create meaning for everyone. Before establishing Bots & People in 2020, Nico worked at PricewaterhouseCoopers Germany in the areas of People & Organization and Digital Learning. He holds a Master of Science in Business Education from the University of Mainz. His personal interests encompass technology & innovation, entrepreneurship, and people transformation. Additionally, he is the co-host of the Bots & People podcast.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 10 Oct 2023 | Two BPM nerds on feelings, roles, standardization, and a big announcement with Martin Holling and Mirko Kloppenburg | 00:58:16 | |
#037 Join us two BPM nerds talking about feelings, roles, standardization, and a big announcement. In this slightly different episode, I'm talking to Martin Holling for the second time. In addition to the topics that Martin and I have on our radar at the moment, Martin shares insights into his BPM journey at KEMNA BAU. And we delve into one of my favorite topics of New Process: the role concept. What are the important elements? And how can we distinguish between roles that work in the process and roles that work on the process? Let's find out… And, by the way, we are releasing a big announcement for the New Process community in the episode! Today’s Guest: After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany. In parallel, he is offering his experience as a self-employed management consultant at living-processes.de As much as time besides work and his family – he is married and has 3 daughters – allows, he is singing in a local choir and restoring a classic car together with his brother.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 24 Oct 2023 | How PASS supports a human-centric BPM approach with Christoph Piller | 00:52:17 | |
#038 The “Process Wizard” about S-BPM, PASS, Hyperautomation and AI topics. In this episode, I’m talking to the “Process Wizard” Christoph Piller. He gives us some insights into the S-BPM approach and the PASS notation. We'll talk about his favorite PASS project and how to get people excited about S-BPM and PASS. Christoph also explains what to make of his LinkedIn description "Hyperautomation Evangelist" and "Process Sprint Knight" and shares his thoughts on BPM and AI. Today’s Guest: Christoph is a freelance expert and innovator with a focus on BPM, hyper-automation, the Process Sprint method and AI as BPM assistant. He is also known as the "Process Wizard" and invites experts to join him on his vodcast "On a Melange with the Process Wizard” for intensive process talks. Before, he worked as a Hyper-Automation Evangelist at Bitpanda, as Senior Business Process Consultant at Viessmann (specifically for HR) as well as created the Center of Process Excellence & Automation at Career Partner. Lately, he started working for Stadtwerke München as Senior Process Consultant. Christoph lives in Denkendorf, Germany. Personally, he loves to take care of his three (baby-) girls and to make his wife crazy together with them.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 07 Nov 2023 | Mastering Process Automation with Daniel Matka from Robert Bosch | 00:46:03 | |
#039 Let's take a closer look at one of the largest process automation initiatives in Germany. We delve into how Robert Bosch's process automation initiative is structured and what sets it apart. Daniel shares recommendations for other organizations looking to tackle this challenge, providing insights into the best approaches. How can we effectively engage and inspire the team working within processes to get excited about process automation in this transformative journey? Let’s find out.. Daniel Matka Daniel is project manager and product owner in the area of business process automation with a focus on workflow engines with low-code and no-code features at Robert Bosch Semiconductor Manufacturing in Dresden. Mastering highly complex manufacturing processes and automating networked business processes are at the heart of his vision for an easy-to-use workflow and component toolset. He is also a member of the act “Madstep”, a group that brings entertainment in a quite innovative approach on stage. Daniel holds a diploma in manufacturing engineering from the TU Dresden. You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 21 Nov 2023 | Inspiring Ideas to Rethink Processes from Hello.Beta Live | 00:45:24 | |
#040 Let's dive into the insights from the Hello.Beta Live event, featuring 7 dynamic mini-interviews exploring the forefront of New Work and Transformation. In this episode, we take a special journey through the Hello.Beta Live event, featuring seven interviews with fascinating people exploring new work and transformation. From the importance of building resilient organizational structures to intergenerational leadership, this episode covers a wide range of topics. We discuss encouraging honest discussion and emotion in the workplace, and how artificial intelligence tools can help innovate processes. We also explore the critical role of psychological safety in the workplace. Let's dive into the future of work together!
Hello.Beta GmbH Hello.Beta, founded by Tobias Krüger, is a community focused on New Work and organizational transformation. With over 300 members, it brings together professionals interested in innovative work practices and agile methodologies. The platform facilitates idea exchange, learning, and events like bar camps, fostering a collaborative environment for exploring modern workplace dynamics. You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 05 Dec 2023 | How to implement Process Mining successfully with Jean-Marc Erieau from MANN+HUMMEL | 00:48:20 | |
#041 Let's have a talk about Process Mining and the best ways to implement it in your organization. We elaborate on their journey in implementing Process Mining, from the overall strategy to managing individual use cases, and the steps they take to maintain and operate a process. Furthermore, we also discuss how they get their team excited about Process Mining.
Jean-Marc is working at MANN+HUMMEL as Director Process Mining and Execution Management. MANN+HUMMEL is a leading global company in filtration technology. Under its two business units, Transportation and Life Sciences & Environment, MANN+HUMMEL develops intelligent filtration and separation solutions that enable cleaner mobility, cleaner air, cleaner water, and cleaner industry. Jean-Marc has been working for MANN+HUMMEL for more than nine years in different supply chain positions, and he was as an expat in Shanghai until COVID-19. Today, he works in MANN+HUMMEL’s headquarters in the Ludwigsburg, Germany. Before joining MANN+HUMMEL, he worked for different other companies, always with a focus on production, distribution logistics, and supply chain management. Jean-Marc studied Business Administration at Baden-Württemberg Cooperative State University.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 19 Dec 2023 | Don’t miss the Top BPM Topics for 2024! | 00:34:38 | |
#042 Let’s recap 2023 together and explore what the top topics for 2024 are. Therefore, I’m not only sharing the results of the New Process Survey with your topics for 2024, I’m also exploring the topics of a number of BPM thought leaders. To do this, I asked them for their recommendations, which topics the New Process Community should focus on in 2024. Finally, I provide my own outlook to 2024 and share with you, what I’m planning to work on to rethink processes and to find new ways to inspire people for processes.
Caspar is Senior Director Transformation Solutions EMEA at Software AG and has been one of my guests of the New Process Podcast before to talk about ARIS. Wil is the godfather of process mining, Professor at RWTH Aachen, and Chief Scientist at Celonis. Check out this episode with him. is currently working at SAP in Singapur as VP for SAP Signavio’s Market Impact in Asia. He also has a really cool LinkedIn video series called “Tea with Thi” about digital transformation. I recorded an episode about change and transformation in complex organizations. Martin Holling is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany a real BPM enthusiast. I recorded a recap of my tool interviews with him Seyed is probably THE process thought leader and BPM Consultant from Iran. Christoph is a freelance expert and innovator with a focus on BPM, hyper-automation, the Process Sprint method and AI as BPM assistant. He is also known as the "Process Wizard”. I recorded an episode about how the notation PASS supports a human-centric BPM approach.
--- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 09 Jan 2024 | How to use branding and storytelling to inspire people for processes with Carolin Junge | 00:53:55 | |
#043 Let’s find out how to get people excited about processes through branding and storytelling!
Caro is founder and CEO of “oh boy!”. oh boy! is a branding company with a focus on brand identity and how to bring it to life. With storytelling and cool ideas for every touchpoint, they make corporate, personal, and employer brands more exciting. Before founding oh boy!, Caro worked at Etengo as Team Leader Marketing with a focus on how to develop positioning and brand strategy. Before that, she worked as Head of Marketing & Sales for a fashion start-up with a focus on B2B brand positioning, and she established the brand in the German retail market in 600 stores such as KaDeWe and Galerie Lafayette. She studied Music and Creative Industries at Popakademie Baden-Württemberg Caro also completed a training as a grief coach and plans to revolutionize the German grief culture.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 23 Jan 2024 | The Hot BPM Skills in 2024 with Zbigniew Misiak | 00:55:29 | |
#044 Let’s hear what the creator of “BPM Skills - Hot or not” has to say about the outlook for 2024. We talk about why and how he started his research, what he has learned about the evolution of BPM topics over the years and - of course - which skills need to be learned and are not relevant for 2024 based on his research.
Besides this outstanding research work, Zbigniew is Senior Consultant at BOC Information Technologies Consulting since 2006. BOC Group is the company behind the BPM tool ADONIS. Zbigniew blogs about BPM at BPMTips.com — A blog he already started in 2008. He holds a Master’s degree in Business Informatics from SGH Warsaw School of Economics. Zbigniew lives in Warsaw together with his wife and his daughter. Personally, he likes to sing and read. — And he is a real BPM enthusiast! He even published a BPM course on Udemy and he also published a BPM Book in Polish Language, and he is working on an English book, too.
--- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 13 Feb 2024 | How to develop a digital mindset with Julian Knorr | 00:37:02 | |
#045 Let's take a deep dive into the topic of digital mindset. Of course, we set in relation to BPM in general and for a specific business process in particular. Julian also has an offer for the New Process Community.
Julian is Founder and CEO of ONESTOPTRANSFORMATION AG. He founded ONESTOPTRANSFORMATION AG in 2018. They focus on analyzing and developing a Digital Mindset and the competencies you’ll need for the future. He also gives lectures on digital mindset at Frankfurt School of Finance and Management. In addition, Julian is host of the Mindset Coffee Podcast since 2020. He studied Business Administration at Otto-Friedrich-University of Bamberg and holds a Bachelor’s and a Master of Science degree.
--- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 27 Feb 2024 | Unlock the power of human connection with Julia von Winterfeldt from SOULWORX | 00:57:32 | |
#046 Let’s focus on the human-centric aspect (again)! Of course, we combine her experiences and recommendations with the human-centric BPM approach. I learned a lot from her program, and I'm sure you'll have some "aha" moments in this episode as well.
Julia is CEO of SOULWORX. She founded SOULWORX in 2015 to unlock the power of human connection. Before founding SOULWORX, she worked in senior management positions for various global consulting companies for nearly 20 years. Julia is passionate about purpose. She is continuing to create and co-elevate Future of Work and a new era of Leadership for a meaningful and more connected future. She is also the co-host of the podcast “beziehungsweise” — a German podcast that focuses on human connection.
--- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 12 Mar 2024 | How ShiftX supports you to rethink processes | 00:58:04 | |
#047 Let’s find out how the tool ShiftX with a human-centric approach and its own notation can help to rethink processes! He points out why it has a completely unique notation and how he thinks ShiftX helps get people excited about processes. Eigil also ends with a really cool offer for the New Process community.
Eigil is CTO of ShiftX. He co-founded the company together with Nikolai Strandskogen and Kjetil Jortveit in 2018 in Oslo. ShiftX is a fast-growing tech company from Norway, and ShiftX is also the name of the BPM tool they are developing. They say it is an easy-to-use, no-code, drag-and-drop process visualization tool with connected data that enables everyone in an organization to quickly map and understand processes, routines, and customer journeys.
--- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 26 Mar 2024 | How to inspire different generations for processes with Leona Holzbecher | 00:51:15 | |
#048 Let's consider the different generations in terms of processes. How can this diversity be used to get people excited about processes? And how can we inspire different generations for processes? Let's find out…
Leona is a psychologist and systemic coach and has just started her own business "Leona Holzbecher Consulting" to coach companies and people to rethink their why from a psychological perspective. She has a lot of experience in change management in a large corporation. Leona holds a Master's degree in Psychology and has completed trainings in System Intervention and Organizational Development and Transformation. I met Leona at the Hello.Beta live event in Hamburg last year and I really liked her Barcamp session on "Leading across Generations". — And we just had to record a separate podcast episode to dive deeper into this.
--- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 09 Apr 2024 | How Bonitasoft supports you to rethink processes with Charles Souillard | 00:43:28 | |
#049 Let's explore Bonitasoft's approach to revolutionizing process automation. The discussion also covers how Bonitasoft facilitates user involvement in process optimization and supports the disruption of established processes. Additionally, we look at the trends in the BPM market and what Bonitasoft plans for its future development. Charles also gives some very interesting examples.
--- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 23 Apr 2024 | Why are we here? LIVE — with Michael Bögle from Lufthansa Technik recorded at New Process Conference 2024 | 00:27:01 | |
#050 Answering this question on multiple levels live at the New Process Conference. We take a look at this question on several levels — from the location, to the conference, to our personal purpose in life. Michael developed and introduced the process-oriented integrated management system of Lufthansa Technik Group. He is working for Lufthansa in different engineering and management positions since 1987 and holds a degree in aircraft engineering.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 07 May 2024 | A journey to process-orientation with Lars Müller from Lufthansa Technik | 00:39:43 | |
#051 Let’s have a look at the road to process orientation at a big organization like Lufthansa Technik He shares the journey of Lufthansa Technik's procurement processes and how they have evolved over the years. They have built up a team of ten process architects over the past few years with a human-centric approach. What were the lessons learned? Where do they want to improve? Let's take a look.
Lars has been Process and Project Manager at Lufthansa Technik since 2015.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 11 Jun 2024 | State of New Process 2024 | 00:40:16 | |
#052 Let's recap New Process after 2 years and give an outlook on the upcoming episodes. Intro: In this solo episode, I’m reflecting on the current State of New Process in 2024 after two years of the New Process Podcast. So much has happened in that time, and there have been fascinating episodes that have made the New Process Lifecycle more complete. Let's take a more comprehensive look at the lifecycle with all its phases and the New Process principles. And at the end, I will give you a preview of what will change in the future. THANK YOU guys for listening to the podcast!
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 09 Jul 2024 | How to create a good Process Culture with Amelie Langenstein | 00:52:30 | |
#053 Let’s find out what a Process Culture is and how to develop a good Process Culture in your organization Amelie also explains how to create a good Process Culture and we delve into the key values that have a positive impact on Process Culture. She highlights the most difficult challenges organizations face in developing a Process Culture and we dive deeper into the parallels with the New Process approach.
Amelie just received her Master’s Degree in Data Science and Advanced Analytics from NOVA Information Management School in Lisbon. She wrote her master's thesis on the topic of Process Culture. I got to know Amelie when I was interviewed by her to provide feedback on the Process Culture Model she developed — And I immediately thought that we have to share her learnings on the New Process Podcast.
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 13 Aug 2024 | How to rethink processes with your hands with Martin Hochreiter and Tobias Zucali from mkrz lab | 00:53:06 | |
#054 Let’s get from doing to thinking! We also talk about body prototyping and physical artefacts and how they can be used to really find answers to tough questions.
Martin and Tobias founded mkrz lab in 2023. mkrz lab is located in the Tabakfabrik Linz, Austria. Their mission is to get “From doing to thinking”. With mkrz lab, they also founded a hand workshop as a “making is thinking lab”, which is also named “Alternative lab for Future Skills”. Before founding Makers Lab, Martin worked in medical informatics and automation business in various leading positions at KEBA Group. He studied Information Systems at Kepler University of Linz and is an active maker since he graduated from mechanical engineering high school. Tobias — before founding mkrz lab — was CTO at Impact AI for about three years. Before this, he worked as UX Designer and UI Developer for various companies. He studied interior design and media art, and learned programming as an autodidact during high school. Since then, he has been involved with IT, especially in combination it with other disciplines.
Learnings for New Process:
--- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 10 Sep 2024 | 2 BPM Nerds on Tools, AI & Humans with Martin Holling | 01:04:31 | |
#055 Just two BPM nerds talking about nerdy BPM stuff Today’s Guests: Martin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles. After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany. In parallel, he is offering his experience as a self-employed management consultant at living-processes.de. As much as time besides work and his family – he is married and has 3 daughters – allows, he is singing in a local choir and restoring a classic car together with his brother. You’ll learn:
--- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 08 Oct 2024 | Boost employee engagement with interactive management systems with Carsten Behrens | 00:37:21 | |
#056 Let's talk about interactive management systems and why it should be given more attention. We also delve into the world of Q.Wiki and what has happened since the last podcast interview in 2022. The tool has grown and there are some interesting new features - related to AI, of course - so tune in to hear more about that. Today’s Guests: Carsten holds a Diploma in mechanical engineering from Ruhr University Bochum and a PhD from RWTH Aachen University. Besides leading Modell Aachen, he also supports the German Association for Quality in various roles. Carsten lives in Wuppertal together with his wife and two kids. You’ll learn:
--- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 12 Nov 2024 | BPM meets Psychology with Leona Holzbecher | 01:02:34 | |
#057 Let’s talk about the importance of listening to the human needs in BPM. As a psychologist, Leona knows best about the human-centric approach and how a deeper understanding of our emotional responses to processes can help us manage them better. We look at the 4 basic human needs that we need to trigger. But how can we use this to get people excited about process? Let us find out... Today’s Guests: Leona is a psychologist and systemic coach. She started her own business "Leona Holzbecher Consulting" to coach companies and people to rethink their why from a psychological perspective in 2024. She has a lot of experience in change management in a large corporation. Leona holds a Master's degree in Psychology and has completed trainings in System Intervention and Organizational Development and Transformation. You may know her from the other episode about different generations (EP48) and from the New Process Conference where she talked about the psychological aspect in the context of BPM. You’ll learn:
--- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 27 Nov 2024 | Lufthansa's leading approach to BPM with Jöran Glüsen from Lufthansa Group | 00:51:36 | |
#058 Explore Lufthansa’s cutting-edge BPM strategy with Jöran Glüsen from Lufthansa Group. Discover the WHY and HOW behind their success, insights into AI and Process Mining, and expert tips for a more human-centric approach. Today’s Guest: Jöran Glüsen Jöran is Head of Process Management Lufthansa Technik Group and is leading the Center of Competence for Process Excellence at Lufthansa Group since 2022. Before, he led the team of Process Modelers at Lufthansa Technik since 2016. - A team of more than 20 process modeling experts. He started his professional career in the Strategic Procurement department of Lufthansa Technik in 2011. Lufthansa Technik, headquartered in Hamburg, Germany, is the maintenance, repair, and overhaul business unit of the Lufthansa Group. More than 23,000 employees of Lufthansa Technik and its subsidiaries serve over 800 customers worldwide with more than 4,000 aircraft under exclusive contracts. Jöran studied Transportation and Logistics Management at Ostfalia University of Applied Sciences. He lives in Hamburg together with his wife and their three children. Personally, he likes to travel and he often feels like disco. 🕺 You’ll learn:
If you'd like to get the links and show notes for this episode, head to: --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 10 Dec 2024 | How BPM can prevent burnout with Yevgen Bogodistov | 01:15:21 | |
#59 Let’s think about the important topic of burnout and what we can do from a BPM perspective to prevent it. Today’s Guest: Yevgen has been a Full Professor of Strategic Management & Organizational Behavior at MCI - The Entrepreneurial School in Innsbruck, Austria, since 2021. Before joining MCI, he worked at the Frankfurt School of Finance and Management, the University of Applied Sciences Neu Ulm, and European-University Viadrina as a Lecturer and Postdoctoral Research Associate. Yevgen received his PhD in Business Administration and Management from European-University Viadrina in Frankfurt/Oder in 2014. He also holds a Master’s degree in European Studies from Viadrina University, as well as Bachelor’s and Master’s degrees in International Relations from Dnipro National University in Ukraine. Yevgen formerly worked as a project coordinator at the Konrad-Adenauer-Stiftung in Kyiv and between his Master’s and PhD, he built a career in a medium-sized enterprise in Ukraine, starting as an economist and ultimately serving as the Chief Operating Officer. You’ll learn:
--- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 08 Jan 2025 | Top BPM Topics 2025 | 00:53:41 | |
#60 In this episode, I’m sharing the results of the New Process Survey with you. More than 100 members of the New Process Community posted what they have on their list for 2025. I’ve read every single answer and categorized it to identify the top BPM topics 2025 for you. Today’s Guests: But I will not only share the results of the survey with you, I’ve also asked some BPM Creators and Thought Leaders to share their top BPM topics with us:
To read more about the results of the New Process Survey and what the topics of the BPM Thought Leader are, just go to New Process Pro to access the report.
Join the New Process Live Session to deep dive into the results and to discuss your topics:
I hope, you enjoyed this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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| 12 Feb 2025 | Transforming organizations with the Viable System Model — with Dr. Martin Pfiffner | 00:48:30 | |
#61 Learn more about how the Viable System Model can be used to transform an organization. - And how this can be implemented into BPM. In this episode, I'm talking to Dr. Martin Pfiffner about the Viable System Model (VSM). A model, which focuses on the third dimension of organizing: the communication and steering. This perspective is super interesting for us as process people and there are some interesting aspects, how we can implement the learnings into processes. Today’s Guest: Dr. Martin Pfiffner Martin studied at the University of St. Gallen, where he graduated with a PhD in economics. As an assistant to Professors Peter Groß in sociology and Fredmund Malik in management, he worked his way into system-oriented management theory. Later, he studied management cybernetics in Canada and Wales with Professor Stafford Beer. Martin is considered one of the world’s leading experts in the practical application of the Viable System Model. In the past 30 years, Martin has supported countless economic, public or private organizations from all around the world. He built up Team Syntegrity Europe and became Senior Partner, Executive Board Member and Member of the Board of Directors of Malik Management AG. Since 2017, he has bundled his consulting activities under the brand of mp consulting and is helping to organize and structure companies based on the theory and practice of managerial cybernetics and systems sciences. You’ll learn:
I hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it! --- Would you like to push your process to the next level? I'm inviting you to participate in my crowdfunding campaign to make it possible to build New Process Next Level as your Center of Excellence for BPM. A resource to reach out to for an industry-proven BPM framework, training, and sparring to build a process-driven organization. And to save years!
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