LTC Heroes - A podcast on Long Term Care, Senior Living, Senior Care & Skilled Nursing Facilities (Experience Care)

On this episode, we speak to Emmett Reed, Chief Executive Officer at Florida Health Care Association, an organization that represents 86% of Florida's nursing centers — facilities that provide skilled nursing, post-acute and sub-acute care, as well as short-term rehabilitation, assisted living and other services to the elderly and individuals with disabilities in Florida.

Topics discussed include:

- The impact of the new website, qualitycaredashboard.org.

- The ways the organization tells the story about how good nursing homes are doing in Florida.

- Emmett’s love of touring the member facilities across the state.

- The organization’s credibility and trust of the Florida Legislature.

- How Covid created a remarkable leadership opportunity for FHCA.

- The innovative solution FHCA came up with to fight the workforce crisis.

- Emmett’s leadership style and how it has changed over the last ten years.

Florida Health Care Association - https://www.linkedin.com/company/floridahealthcareassociation/

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee.

Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In the latest episode of the LTC Heroes podcast, we speak with Jane Fleishman, Ph.D., Certified Sexuality Educator at Speaking Of, LLC. Jane is the author of The Stonewall Generation: LGBTQ Elders on Sex, Activism, and Aging.

In the episode, we discuss the book in detail. The book shares the experiences of nine elders in the LGBTQ community who came of age around the time of the Stonewall rebellion.

There aren’t many books about the LGBTQ elders' experience, which makes the book stand out. When Jane finished her doctoral research on statistical research on LGBTQ elders and sexual satisfaction, she longed for the stories behind the numbers.

Jane heard back from a group of people who had come of age or came out as LGBTQ during the Stonewall rebellion, a very heavy, exciting time of political turmoil. Jane interviewed people and they seemed to like the idea of being called the Stonewall generation. That’s how the name and vision for the book came about.

In this episode, we hear all about the book, including common reactions from readers and about Jane’s learning curve.

Learn all about ‘The Stonewall Generation: LGBTQ Elders on Sex, Activism, and Aging’ written by sexuality educator Dr. Jane Fleishman in the latest episode of the LTC Heroes podcast.

• Global Public Speaking
• The Stonewall Generation: LGBTQ Elders on Sex, Activism, and Aging

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In the latest episode of the LTC Heroes podcast, we sit down with Tom Mann, Vice President of Sales and Marketing at Moorings Park.

Tom has enjoyed a long career in senior living, spanning over 27 years. He served as senior vice president of advertising for the national development of life plan communities.

Then he worked as principal chief marketing innovation officer for Love & Company. Tom has been with Moorings Park since January 2020.

Tom got into long-term care accidentally. After a short stint at an advertising agency as a copywriter, Tom created his own advertising agency. During this time, Tom met John Erickson, founder of Erickson Retirement Communities.

Before he knew it, Tom was working with John at the company. He spent 15 years at Erickson Retirement Communities. In this time the company grew to 20,000 residents and 10,000 employees.

Over the years, marketing has changed dramatically. When Tom was first hired at Erickson Retirement Communities, there was no in-house ad agency. Tom worked as a copywriter, graphic designer, and in other roles.

There was no digital marketing at the time. Today at Moorings Park, over 60% of leads come in digitally.

Learn all about marketing in the long-term care industry by tuning into the latest episode of the LTC Heroes podcast with Tom Mann, Vice President of Sales and Marketing at Moorings Park.

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community. --

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In the latest episode of the LTC Heroes podcast, we were joined by Dr. David Gifford, Director of the Center for Health Policy Evaluation in LTC of the American Health Care Association.

The episode was streamed live from the Georgia Healthcare Association winter convention, where David gave a talk. During the conference, David spoke about Covid visas and his clinical background as a geriatrician. He also gave an update on what is happening in DC that may affect the attendees.

David shares the biggest concerns of Georgia Healthcare Association members, which include understaffing and confusion over Covid regulations. He also talks about staying positive and overstaffing in the long-term care industry.

We learn about what a day in the doctor’s life looks like. David then shares what he’s learned from working through a pandemic with his team, which is that it’s essential to take some time for yourself. You can’t push everyone to 110% all the time.

Towards the end of the episode, David also talks about what he’s proud of having done in the last year. He then answers some rapid-fire questions, one of which is about the books that have greatly influenced his life.

Discover how the American Health Care Association’s GMO works by tuning into the latest episode of the LTC Heroes podcast.

• Center for Health Policy Evaluation in LTC, American Health Care Association
• Georgia Healthcare Association

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

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Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode of the LTC Heroes podcast, we chat with Jill Steiner, Managing Partner at Dove Estates Senior Living Community, in Goddard, Kansas.

Jill’s father, John, was the original owner of the community.  After suffering a stroke during the completion stages of the community’s development, John found himself in need of the services it provided. He moved into the home with his wife, Marilyn.

Today, Dove Estates is owned by John, Jill, and her four sisters.

Throughout the episode, Jill discusses what it’s like to manage Dove Estates with her father living in the establishment, as well as her experience working so closely with her sisters. We learn what it was like for Jill to get to grips with managing the home, especially as she was previously a stay-at-home mum for 16 years.

We discover that serving high-quality food is one of the main priorities of Dove Estates—so much so that they spend less money on marketing than many other competitors because they can rely so heavily on word-of-mouth.

Toward the end of the episode, Jill shares her advice for those hoping to open a senior living establishment.

Learn what it’s like to work closely with family members, by tuning in to the latest episode of the LTC Heroes podcast with Jill Steiner, the Managing Partner at Dove Estates Senior Living Community. Jill owns the senior housing establishment with her four sisters, and her parents also reside at the home.

• Dove Estates Senior Living Community

We appreciate you listening, and we are motivated by your feedback.  Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses and our exclusive LinkedIn group for Long-Term Care Owners. We look forward to seeing you inside the community.

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Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

Asking the Right Questions

On this episode of the LTC Heroes podcast, Sky Bergman, Director of Lives Well Lived sits down with us to discuss her documentary and the fruitful insights that came from it.

Sky outlines her inspiration for the film and highlights the importance of having the right questions and framework to start from when capturing the stories of elders.

She notes that if your LTC facility wants to start a similar process of gaining insight from your residents, it’s best to take it slow—asking one question per week could be a great place to start.

Everyone Has a Story

She discusses mortality and says it’s important to converse with our elders about it to give them the chance to truly describe their last wishes and desires for the remainder of their lives.

Sky describes the positive benefits LTC facilities have gained by screening her film, including the fact that it serves as a concrete reminder for staff that all residents have a story. They wouldn’t want to miss the opportunity to engage with their residents on a deeper level.

Sky closes the episode by highlighting the importance of intergenerational connection for breaking down ageism. She also provides nurses and other LTC staff with actionable advice on how to connect with residents about their stories.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Rapid Fire Q/A:

What kind of valuable and actionable advice do you expect we’ll cover in today’s episode?

I think one of the things that is really important is to collect the stories of our older adults, you know, those will be lost if we don't collect them. And then of course we have to share them, and share them with the people who are working at the long-term care facilities. Because to remind everyone, that these are not just patients, they are people that have amazing lives. And it really helps to validate everyone's life if we collect the stories, and we really listen to our elders.

What is one lesser-known resource, book, or newsletter that you go to when you want to be up to date on LTC info?

I really love Dr. Roger Landry and Masterpiece Living, and I think that their ideas very much align with the things that I discovered in the film. I would definitely look at his work and his book.

Who is one mentor who has influenced the way that you do care in our industry?

Of course my grandmother has been my biggest role model because I want to be like her. And then I think secondly, I would say my dad, who is a geriatric physician, and has been since he got out of med school. He is still practicing even now, in the midst of all this craziness.

Resources:

• https://www.linkedin.com/in/skybergman/
• https://seniorplanet.org/
• Regrets of the Dying
• https://www.lives-well-lived.com/
• lives.well.lived@gmail.com

On this episode, we speak to Thomas Annarella, Licensed Nursing Home Administrator at Valley Hi Nursing and Rehab, a long-term care facility in Illinois.

Topics Tom discusses include:

- Through several different internships, Tom entered the LTC industry directly out of college.

- The evolution of Tom’s leadership style over the years.

- The demographic makeup of the residents at Valley Hi, a county-owned facility.

- The obvious differences between five-star facilities and facilities that don’t reach that standard.

- The four core values he instills in his team.

- The importance of running an organizationally healthy operation.

- His favorite books on leadership.

- How he deals with the challenges presented by having a team made up of multiple generations.

Thomas Annarella - https://www.linkedin.com/in/thomas-annarella-9a442b2/

Valley High Nursing and Rehab - https://www.linkedin.com/company/valley-hi-nursing-home/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.



#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Dean Fernandez, Executive Director at At Home Hospice. Topics discussed include:

- Dean’s connection and passion for hospice care, inspired by family experiences.

- The focus of hospice on living, and empowering patients and families to have control over their end-of-life experience.

- Touching and meaningful experiences in hospice care, including fulfilling patients’ last wishes and connecting with loved ones and pets.

- The importance of effective admissions, understanding patients’ goals and providing personalized care.

- Characteristics of the hospice team: compassionate, collaborative, mission-driven, patient-centric.

- Challenges in hospice care, including compliance issues and emotional impact.

- The evolving nature of healthcare and the constant need to adapt to changes and new opportunities.

- Dedication to a career in hospice and palliative care as a meaningful legacy for the community.

- Coping with the emotional challenges of working in end-of-life care and finding support from loved ones.

Resources mentioned:

Dean Fernandez - https://www.linkedin.com/in/dean-fernandez-782951a0/ At Home Hospice - https://lhcgroup.com/locations/at-home-hospice/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. 

#seniorliving #longtermcare #seniors #seniorcare

Empowering Staff and Residents

On this episode of the LTC Heroes podcast, Erica Knepper, Director of Business Development/RN Consultant at Holgate Center, sits down with us to talk about her many career transitions and the associated challenges of becoming a young female leader in the LTC industry.

Erica shares what it takes to be an effective leader in LTC, noting that being willing to do what you’re asking of others is a key aspect of leadership. In order to empower the people you’re managing or leading, you have to listen to them, find the root causes of problems, and follow through on your promises.

Value-Driven Leadership

She describes the importance of having the courage to speak up for those who need it and going the extra mile to ensure there’s an unwavering focus on high-quality resident care. Instilling these qualities in your staff and organization starts with the example set by leadership.

Erica encourages other nurse leaders to leverage any leadership resources they have available to them. Even if you don’t think you have the time, by leveling up your leadership abilities through ongoing training, you’ll end up saving more time and energy for the things that matter most.

She closes the episode by encouraging leaders and nurses to stick to their internal morals and values, letting these guide their decision-making and journey in LTC.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Rapid Fire Q/A:

What kind of valuable and actionable advice do you expect we’ll cover in today’s episode?

I think the biggest thing is to teach nurses how important it is to be allies in many senses of the word, and what they need to do to be successful nurses and leaders. I would also have to say that we’ll address ways to battle burnout.

What is one lesser-known resource, book, or newsletter that you go to when you want to be up to date on LTC info?

Today’s Geriatric Medicine is a great magazine to be able to learn a lot of what's going on. Another one specifically for long-term care would be Mcknights Long-Term Care News.

Who is one mentor who has influenced the way that you do care in our industry?

Patti Garibaldi. She functions day-to-day with such a sense of ease, smoothness, and clarity in what she does, and she goes about it in a way that most nurse consultants aren't ever able to successfully do, which is having compassion drive her decisions.

Knowing what you know now, what advice would you give your younger self starting in LTC?

I think the most important thing is that you really have to stick to your internal morals and values and let them guide you. Don't let others take you down a path that isn't really internally what you believe in.

Resources:

Today’s Geriatric Medicine

Mcknights Long-Term Care News

https://www.linkedin.com/in/erica-knepper-73207867/

On this episode, we speak to Jessicia Smith, Quality Assurance Director at Santa Fe Place, an Intermediate Care Facility (ICF) located in Norman, Oklahoma. Topics discussed include:

- The purpose of an ICF

- The history of ICFs and the stigma that surrounded them for years.

- Not doing things for people, but doing things with people.

- Where most patients come from in an ICF

- The impact of the Olmstead Act on the history of ICFs.

- The differences in ICFs from state to state in the U.S.

- Jessicia’s personal history with ICFs, dating back to her childhood.

- The two distinct types of ICFs.

- Ways the residents are active in the community.

- How to find an Intermediate Care Facility.

Jessicia Smith - https://www.linkedin.com/in/jessicia-smith-9595a457/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this week’s episode of LTC Heroes, we hear the insights of Dr. Bill Thomas, Founder and Chairman at Minka. Minka provides beautifully designed, sensibly-sized homes for seniors to live in. The company was developed based on the notion that people of all ages deserve to live in a place they love and in a manner they love.

As well as Minka, Bill has founded several other projects, including The Eden Alternative and The Greenhouse Project, dedicated to improving the lives of the elderly. In the episode, we learn more about these projects.

Bill is known for being critical of the long-term care industry, since he believes seniors should be able to live higher-quality lives than they do. He believes that elders should be able to have a great life. He supports people who make it their life’s work to help elders achieve this.

Bill is proud to do things differently when it comes to taking care of seniors in his projects. In the episode, Bill expands more about his views and his somewhat controversial opinions on the long-term care industry. His belief when it comes to the long-term care industry is, ‘If you want to have impact you don't give excuses. And you don't accept them.’

Discover why Dr. Bill Thomas, Founder and Chairman at Minka, is critical of the long-term care industry by checking out the latest episode of LTC Heroes.

• Minka
• The Eden Alternative
• The Greenhouse Project

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses and our exclusive LinkedIn group for Long-Term Care Owners. We look forward to seeing you inside the community.

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Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Jay Hayston, President & CEO at Cedarcrest Center for Children with Disabilities, a specialized medical facility and school in Keene, New Hampshire.

Topics discussed include:

- The mission of Cedarcrest as a home and a school for children with developmental differences.

- Jay’s beginnings in LTC for people with developmental differences.

- The way Cedarcrest works as a step-down facility for a transition between the hospital and home care.

- Jay’s mentors and his philosophy of servant leadership.

- The challenges of running a facility with a small constituency.

- The learning skills gained outside of the subject matter by getting a doctorate.

- The importance of the continuum of care when working with children.

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#longtermcare

In this week’s episode of LTC Heroes, we meet with Dr. Jeffrey Farber, President and CEO at Jewish Home in New York. We discuss the long-term care industry trends worth talking about, including the good, the bad, and the ugly.

The New Jewish Home is a comprehensive, mission-driven nonprofit health care system for older New Yorkers, and it was established in 1848. Jeffrey has been at the company and working in the long-term care industry for four years. Although he’s still relatively new to the industry, Jeffrey has learned a lot over the years and has picked up on many industry trends.

Toward the beginning of the episode, Jeffrey answers that he would change ageism in the long-term care industry if he could.

Jeffrey then discusses the types of people typically found in nursing homes and speaks about his experiences there. He details what he’s learned during his four years in the industry and how he picks up on trends.

While Jeffrey shares the positives in the long-term care industry, such as the dedicated workers, he also discusses some of the problems in the sector.

Discover the positives and negatives of the long-term care industry by tuning into the latest episode of LTC Heroes with Dr. Jeffrey Farber, President, and CEO at Jewish Home in New York.

• Jewish Home

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community!

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Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode of the LTC Heroes Podcast, KJ Page, Executive Director of Chaparral House sits down with us to share her insight about balancing high-quality care with profitability at non-profit SNFs.

KJ discusses the challenges of putting residents’ care first while having to pay close attention to budget requirements. She explores the importance of reducing staff turnover in LTC as a way to improve your bottom line and the overall satisfaction of residents and their families. KJ points out that budgeting appropriately to fairly compensate your staff and using surveys to gauge their level of morale are both important for retention.

KJ highlights the elements that lead to profitability and sustainability such as case mix, proper staffing, location, and an SNF’s ability to adapt to budget restrictions.

She wraps this episode by encouraging SNFs to focus on the small things that lead to contentment for their residents because contentment is always needed before happiness can come about. KJ also leaves us with some advice about the importance of letting yourself be heard when it matters most.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

https://www.chaparralhouse.org/

https://www.mcknights.com/

Provider Magazine

https://www.pioneernetwork.net/

A Complaint is a Gift

212°

In this week’s episode of LTC Heroes, we speak with Donna Kelsey, CEO at American Senior Communities. American Senior Communities offers retirement communities for seniors in your local area.

Donna has an impressive professional background in health and long-term care. The episode begins with an icebreaker of Donna sharing her hobbies before she explains what she would change in the long-term care industry. We also learn what the most significant change is that Donna has seen in the sector over the years.

A focus of the episode is strategic turnarounds in long-term care. Donna explains what the concept is and what her biggest strength is in strategic turnarounds in the industry.

She speaks about the processes used to gather information on improving an establishment and discusses the common key priorities of a project.

Donna also highlights the lack of diversity in the long-term care industry and discusses ways to improve diversity in the sector.

We learn how Donna keeps herself in check personally to make sure her quality of life is high, as well as ensuring the same for the residents of her retirement communities.

Do you want to learn all about strategic turnarounds in the long-term care industry? Then tune in to this week’s episode of LTC Heroes with Donna Kelsey, CEO at American Senior Communities.

• American Senior Communities

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance is our cause. Since 1969.

In this episode of the LTC Heroes podcast, Jay Moskowitz, CEO of Vivage, joins us to discuss what you should look for when acquiring LTC facilities, and how he goes about making improvements to these facilities.

Acquiring an LTC Facility

Jay says any acquisition that you’re interested in needs to make sense for you and your team. In his mind, an acquisition makes sense when the facility is in a market you can serve and you’ll actually be able to stabilize and improve the facility.

Other factors you should consider when acquiring a facility are the longevity of the staff and leadership, survey history, and if the case mix is what you’re looking for.

Managing and Communicating with Leadership Teams

Jay shares with us the importance of making time to meet with your leadership team(s) when operating multiple facilities. He points out that he meets one-on-one with each of his leaders throughout the week in order to align on agendas without inconveniencing each other amidst other duties.

Jay also notes that when thinking about making improvements to a facility, be sure to consider the ROI and prioritize your projects accordingly.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

In the latest episode of the LTC Heroes podcast, we sit down with Peter Whitehouse of Case Western Reserve University and Daniel George of Penn State College of Medicine.

Peter Whitehouse is an MD, PhD, and professor of neurology, psychiatry, cognitive science, neuroscience, and organizational behavior. He's also a professor at the University of Toronto, an honorary research fellow at the University of Oxford, and Founding President of the Intergenerational Schools.

Daniel George is an assistant professor at Penn State College of Medicine. He earned his PhD and MSc in medical anthropology from Oxford University and has over 130 professional peer-reviewed publications. His research on intergenerational issues in dementia care has been recognized by the global advocacy group Alzheimer's Disease International.

The episode centers on dementia in long-term care and public policy. The pair wrote a book together on dementia called The Myth of Alzheimer’s, and a lot of the episode is focused around that.

We find out about the book in detail and discover what experts in the long-term care industry can learn from reading it.

The pair also talks about the dehumanization of people with dementia and why humanizing dementia is essential.

Learn all about dementia from two highly-esteemed experts in the industry by tuning into the latest episode of the LTC Heroes podcast, with Peter Whitehouse of Case Western Reserve University and Daniel George of Penn State College of Medicine.

• Case Western Reserve University
• The Farmers Market in Hershey
• The Myth of Alzheimer’s
• American Dementia

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive LinkedIn group for Long-Term Care Owners. We look forward to seeing you inside the community.

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Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode, we speak to Lonnie Steckler, Managing Partner at The Pointe of North Gables, an assisted-living community in Miami.

In the episode, we discuss various topics including:

- Lonnie’s path into the long-term care industry, starting at his stepfather’s independent and assisted-living community during his college breaks.

- Lonnie’s career history, including his experience facilitating support groups for spouses of people with Alzheimer's and his work in social care and administration.

- How and why social workers tend to make great administrators in long-term care.

- The marketing strategies behind The Pointe of North Gables, such as organic and paid social media marketing.

- The unique activities offered at the community for residents, including virtual reality.

- How the marketing budget at the community is divided and distributed.

- Working with different cultures and how this has challenged and improved Lonnie’s leadership skills.

- Lonnie’s experience of winning the ALF Administrator of the Year Award from the Florida Healthcare Association.

The Pointe of North Gables - https://thepointenorthgables.com/

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode, we chat with Severine Petras, CEO at Priority Life Care, a leader in affordable senior care.

In 2009, Severine established Priority Life Care to provide senior living options to older people of all financial backgrounds. Severine and her brother, Bobby Petras, founded and sustained an option for affordable assisted living and memory care. Back then, this was rare in the long-term care industry.

In 2022, Priority Life Care sticks quite close to its original mission of providing affordable senior care. However, today, Priority Life Care is a full third-party management company, in contrast to when the business first started. Initially, Priority Life Care had a capital partner and did a lot more back office work.

One of the biggest learning curves in Severine’s career has been the pandemic. The company was not fully prepared for dealing with such a crisis.

Severine’s role evolved from supporting people at a community level to helping people in the field. At the time, she didn’t have the tools and knowledge to do it, and she had to learn how to navigate the pandemic on the job.

• Priority Life Care

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Preventative Medicine

On this episode of the LTC Heroes podcast, Dr. Roger Landry, author of Live Long, Die Short, sits down with us to share his experience as a preventive medicine physician with the Air Force and in the LTC industry.

Roger opens the episode by describing how his 22 years as an Air Force surgeon shaped his view of preventative medicine and successful aging. He notes that a big part of his success was being able to understand how lifestyle and social factors contributed to the longevity of the military population he was serving.

After leaving the military, Roger entered the LTC industry where he wanted to apply the preventative medicine principles he had learned over the course of his career.

Social Connection and Purpose

He discusses why social connection and developing purpose are so crucial for LTC residents, noting that these elements are often ignored in the LTC industry. Roger highlights the fact that preventative medicine is about taking small, manageable steps to produce lasting change for the patient.

To close the episode, Roger explains that he wrote his book Live Long, Die Short in order to provide practical tips in common language about successful aging and approaching health in a holistic way.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

• https://www.linkedin.com/in/roger-landry-md-mph-82a49229/
  
• https://www.livelongdieshort.com/
  
• https://mymasterpieceliving.com/
  

On this episode, we speak to Claudia Blumenstock, Founder and CEO at Copernicus.

Key Takeaways:

(1:04) Feedback from staff and leaders on challenges they face.

(3:29) The need for leadership training at all levels of the organization.

(6:55) Addressing communication challenges among leaders and staff.

(7:47) Strategies for improving communication skills.

(11:08) Unique recruitment approaches, including hiring for personality fit.

(12:22) Challenges faced by leaders who are constantly putting out fires.

(15:57) The importance of involving staff in the interview process.

(17:11) The need for courageous decision-making and spending money to address turnover.

(21:38) The importance of transparency in leadership.

(28:26) Reflecting on personal fears and transparency.

Resources Mentioned:

Copernicus Inc.

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In the latest episode, we sit down with Glenn Van Ekeren, President at Vetter Health Services.

Vetter Health Services supplies management services to Vetter Senior Living facilities. The home office for the management team is in Elkhorn, Nebraska.

In the episode, we discuss various topics, focusing on Glenn’s experience as a leader in the long-term care industry.

Topics discussed include:

- Glenn’s experience writing books on gratitude and happiness and how the process has helped him in working in long-term care.

- Glenn’s thoughts and advice on leadership.

- How Glenn has developed as a leader over the years.

- What Glenn learned about himself as a leader during the pandemic.

- Glenn’s key strengths of communication and adaptability.

- Growing and maintaining a strong and unified work culture.

- The importance of eradicating customs, processes and ideas in the long-term care industry that are no longer serving their purpose, in order to grow and thrive.

To reach out to Glenn and his team, visit the Vetter Health Services website here.

Discover how to grow and develop as a leader in the long-term care industry by tuning into the latest episode of the LTC Heroes podcast.

--

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this episode of the LTC Heroes podcast, Rosale Lobo, Assistant Professor of Nursing and Health Policy, sits down with us to discuss her approach to nurse training and the importance of nursing documentation.

Nurse Training

Rosale shares that when training new nurses, she first teaches them about empathizing and understanding people. Without this foundation of interpersonal skills and an ability to see nuances about a patient, other nursing duties such as documentation become much more difficult.

Without a big picture view of your patients and knowing what qualitative data to capture, she says, nurses will struggle to understand how their documentation contributes to the overall care of their patients.

Nursing Documentation

Rosale highlights some key challenges around documentation, including that EHRs are rarely aligned with the workflow of nurses, nurses don’t have enough input in the design of EHRs, and EHRs often don’t reflect the human element of nursing.

When it comes to poor documentation habits, Rosale cites a lack of details and vague language as the main offenders. Without precision when nurses are charting, it's difficult to truly gain the big picture around a patient. This can also lead to issues in concerns with litigation and regulation.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

On this episode, we speak to Christina Devlin, Corporate Director of Rehabilitation at AbleHearts*. 

Topics discussed include:

- Her role as Corporate Director of Rehabilitation at AbleHearts.

- Her reasons for attending the Florida Health Care Association convention and her passion for the industry.

- The importance of in-house therapy programs and the growth of this model in the healthcare industry.

- Her personal connection to the motto “Love without limits, safety first, family always” and the role of family in her life.

- Challenges in the healthcare industry, particularly related to workforce shortages and finding clinicians dedicated to geriatric care.

- Professional challenges, including the impact of PDPM (Patient-Driven Payment Model) on therapy departments.

- Christina's favorite aspects of her job, including making a difference and collaborating with talented leaders in the industry.

Resources Mentioned:

Christina Devlin - https://www.linkedin.com/in/christina-devlin-33a7a1a1/

AbleHearts - https://www.linkedin.com/company/ablehearts-consulting-services/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

*Since recording the interview, Christina Devlin has moved to Aston Health Consulting Services, where she is VP of Therapy Services.

#seniorliving #longtermcare #seniors #seniorcare

LTC Care Coordination

In this episode of the LTC Heroes Podcast, Barbara Klick, CEO at Sholom Community Alliance, shares her expertise around care coordination and effective leadership in acute care and LTC.

Barbara discusses how her business knowledge paired with her clinical experience allows her to balance high-quality clinical care with meeting financial objectives. She explores the importance of aligning with an organization’s values as a CEO and highlights the emphasis that Sholom puts on honoring elders and the impact of forgiveness.

She dives into what it takes to improve care coordination in LTC and points out that leveraging community resources can play a big role in supporting this cause.

Barbara also talks about how we can add meaning to our elders’ lives by allowing them to share their knowledge and skills with younger community members.

Strong Leadership in LTC

Barbara discusses why adaptive leaders are needed now more than ever, and also shares the importance of embracing culture and forming strong relationships within your organization as a leader.

She closes the episode by encouraging leaders and staff members to be transparent about what they know and don’t know, and to be willing to ask for help when needed.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Rapid Fire Q/A

What actionable or valuable advice do you think we will cover today about the long-term care industry?

Barbara: I'm going to provide a window into post-acute care, or perhaps even a bridge for some of you.

What is one lesser-known book, resource, or newsletter that you would recommend I look into to better understand long-term care?

Barbara: LeadingAge’s national website.

Name one mentor or somebody in your life who's inspired you or has had an impact on the way that you approach care?

Barbara: Gayle Kvenvold. She is the president of the LeadingAge Minnesota chapter.

What advice would you give your younger self going into acute care now, knowing what you know after working in both sides of care?

Barbara: My younger self was more oblivious to the fragmentation of care in acute care. So knowing what I know now, I would have paid more attention to handoffs, relationships, partnerships, and other collaborative opportunities.

Resources:

https://www.leadingage.org/

https://www.sholom.com/

https://www.linkedin.com/in/barbara-klick-rn-mba-a6497a7/

https://www.linkedin.com/in/gayle-kvenvold-8432a932/

In the latest episode of the LTC Heroes podcast, we chat with Teepa Snow, Owner and Trainer at Positive Approach to Care.

Teepa is well-known in the long-term care industry for her experience in dementia and for educating others on the subject. She has many impressive credentials, including a Master of Science. She is a Registered and Licensed Occupational Therapist as well as a Fellow of the American Occupational Therapy Association.

The episode begins with Teepa diving into her role at Positive Approach to Care and her credentials.

Teepa also talks about when she first realized her passion for educating about dementia brought her recognition in the industry. She also discusses whether she had any help or mentoring when she discovered she had a talent for explaining dementia to people.

We also learn more about Teepa’s personal life and what she does for fun. Teepa also shares whether any of her kids are following in her footsteps, and we learn that Positive Approach to Care is a family-run business, with her daughter as CEO.

Toward the end of the episode, Teepa shares what she believes most people understand about long-term care. Then, she talks about what Positive Approach to Care is focusing on and planning for in the next six months.

​​Learn all about Teepa Snow, Owner and Trainer at Positive Approach to Care’s expertise in dementia by tuning into the latest episode of the LTC Heroes podcast.

• Positive Approach to Care

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Matthew Lessig, Associate Executive Director at Cypress Cove at HealthPark Florida.

We discuss:

- Matthew’s career journey and how he got into LTC.

- The speed of change on the clinical side of the business vs. the back office.

- The importance of understanding the reimbursement model he brought to the clinical side.

- His company’s recent expansion of service lines.

- The emphasis on using data to make operational decisions on a daily basis.

- Tracking specific metrics to improve the overall efficiency of the business.

- Different ways to implement new initiatives from small trials to significant expansions.

- The importance of setting targets and goals to build clear action plans.

- The importance of having a crisis management plan in place, especially in Florida.

- How handling Covid helped prepare for hurricane preparedness.

Matthew Lessig - https://www.linkedin.com/in/matthew-lessig-lnha-mha-845aab73/#experience

Cypress Cove at HealthPark Florida - https://www.linkedin.com/company/cypress-cove-at-healthpark-florida/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.



#seniorliving #longtermcare #seniors #seniorcare

In this episode of the LTC Heroes podcast, Michelle Gramoglia, President and CEO of Woodland Pond at New Paltz joins us to discuss how LTC organizations can effectively collaborate with their wider community.

Community Collaboration

Michelle explains that when your organization has a strong presence within a community, it’s important to develop symbiotic relationships with other organizations, businesses, and community members. By forming collaborations with entities like banks, clinics, schools, and other businesses, you can have a greater impact in your community and benefit your residents while doing so.

She gives us some examples of her organization's current collaborations and highlights how to find success with these collaborations. She notes that being transparent and gaining buy-in from all stakeholders is a key priority when forming these relationships. She also mentions the importance of gaining clarity on the responsibilities within a collaboration in order to find the best possible way to work together.

Lifelong Learning Center

Michelle also discusses Woodland Pond’s lifelong learning center, which is a collaboration with the New Paltz State University of New York. She says it’s a great way to encourage residents to stay engaged while also providing the opportunity for other community members to enjoy learning something new.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources

• mgramoglia@wpatnp.org
  
• https://woodlandpondnp.org/
  
• https://www.linkedin.com/in/michelle-gramoglia-790ba177/
  

In the latest episode of LTC Heroes, we discuss entrepreneurship and culture with Owen Hammond, President, CEO, and Principal at Cascadia Healthcare.

Owen established Cascadia Healthcare in 2015 and has since grown the business to 25 facilities across the United States.

The episode begins with a few icebreaker questions before Owen shares how he got into the long-term care industry.

The majority of the episode is about the growth of Cascadia Healthcare. Owen discusses the challenges of running the organization and what his visions were for the company. He also shares what he would do differently when growing the business if he could.

A large part of the episode is also about the importance of healthy company culture in Cascadia Healthcare. For Owen, ensuring that staff members feel appreciated and listened to is essential for a company’s success.

Linking into this, Owen also answers how he manages work relationships based on his personality.

Toward the end of the episode, Owen discusses the company’s training program for those joining Cascadia and why it’s important for the business.

Learn how one organization in the long-term care industry opened 25 facilities within six years by tuning into the latest episode of LTC Heroes with Owen Hammond, President, CEO, and Principal at Cascadia Healthcare.

• Cascadia Healthcare

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive LinkedIn group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Chad Tuttle, SVP of Hospital and Post Acute Operations at Corewell Health, a $15 billion-a-year organization that is the largest employer in the state of Michigan with over 61,000 team members.

Topics discussed include:

- The importance of value transformation in healthcare.

- Getting people out of the hospital faster and into a rehab facility.

- The history and size of Corewell Health.

- The learning curve of going from long-term care into senior management at a large healthcare system.

- Chad’s journey from retail to healthcare.

- A vision for affordable healthcare in the future.

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. 

Sponsored by Experience.Care

#seniorliving #longtermcare #seniors #seniorcare

LTC Affiliations and Acquisitions

On this episode of the LTC Heroes podcast, Glenn Fox, Executive VP - Legal, Compliance, Risk Management, and General Counsel at ACTS Retirement-Life Communities, sits down with us to share his legal and financial expertise in the LTC industry.

Glenn outlines the differences between non-profit LTC acquisitions and affiliations, describing why organizations would choose one over the other, or a combination of both. He discusses the main reasons organizations would want to be acquired or become affiliated, which includes needing financial assistance and guidance when there’s a change in management.

LTC Legal Counsel

Glenn shares the importance of mission compatibility when affiliating with an LTC organization, and why proper management is needed at all levels of the affiliation to ensure its success.

He also brings up the point that affiliations take time. Both sides need to be comfortable and working from a place of trust in order for the process to run smoothly.

If you’re an organization looking for the right legal counsel on affiliations, Glenn recommends finding counsel that has experience working with your type of organization, or someone that is willing to help you find the experts you need.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Rapid Fire Q/A:

What kind of valuable and actionable advice can LTC lovers and listeners expect to learn from you today?

An understanding that if there are issues that your organization is facing, there are people and organizations out there that have faced similar issues.

What is one lesser-known book, newsletter, or industry resource you go to for up-to-date LTC info?

Anything by McKnight’s Long-Term Care News, LeadingAge.org, and topic-specific searches on Google.

Name one mentor in the LTC industry that is active on social media or Linkedin that inspires you and that the rest of us should be following because of their contribution?

If you’re talking about individual areas I’d have to recommend the Leading Age again, and for other items like inspiration, people like Simon Sinek and his book, Leaders Eat Last.

If you were to start working tomorrow in the LTC industry, day 1, but with the same knowledge and wisdom you have today, what advice would you give to your younger self?

Be sure to use common sense and look at the big picture, it is so important. Also, I tell young attorneys that they will never know all the answers. Figure out whether you have good instincts or bad instincts. If you have good instincts, go with them; if not, figure out an alternative.

Resources:

https://www.mcknights.com/

https://www.linkedin.com/in/glenn-fox-03621678/

https://leadingage.org/

Leaders Eat Last - Simon Sinek

https://www.actsretirement.org/

In this week’s episode of the LTC Heroes podcast, we sit down with Dianne Powell, owner and instructor of Allied Health Career Training LLC.

Dianne started off working as a certified nursing assistant in the long-term care industry. Now she helps people train to be CNAs themselves at Allied Health Career Training LLC.

The episode begins with Dianne answering a few icebreaker questions before explaining how she first got into the industry.

We learn how long Dianne worked as a CNA before she started climbing the ladder into training. We also find out what Dianne’s last job was in a nursing home before she started Allied Health Career Training.

Dianne speaks a lot about Allied Health Career Training LLC and we learn about the classes in detail, that they’re kept short, engaging, and fun.

We also learn what the average CNA is like at the career training establishment, and how students typically find out about the role.

Towards the end of the episode, Dianne shares what those training to be CNAs can expect from the course.

Explore what it’s like to train as a certified nursing assistant by tuning into the latest episode of the LTC Heroes podcast with Dianne Powell, owner and instructor of Allied Health Career Training LLC.

• Allied Health Career Training LLC 

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

Benefits of Implementing EHRs

In the episode of the LTC Heroes podcast, Charles Oliver, Director of Customer Success at Experience Care, and Ayisha Bradley, QA Informatics Technician at Care Centers Centers Management, sit down with us to discuss the benefits of electronic health records and how to implement them properly.

With Ayisha and Charles both having experience in nursing, they talk about what life was like before switching to paperless operations, noting that once you get over the learning curve of a new EHR, daily workflows become much more efficient.

Challenges When Implementing EHRs

Ayisha and Charles both say that one of the biggest challenges when implementing an EHR is getting the nursing staff on board with the solution. Part of the challenge is getting nurses off of the floor to learn how to operate the system. The other part is properly educating the nurses about how the EHR will positively impact their patients, because that’s what truly matters at the end of the day.

To find success with EHRs, Charles describes the importance of gaining input from all users in order to use the EHR to its full capacity. Without this big picture consideration, organizations often create more work for themselves instead of experiencing the benefits of EHRs.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

• https://www.linkedin.com/in/ayisha-bradley-597b48196/
• https://www.linkedin.com/in/charles-oliver-54002135/
• https://experience.care/
• https://levelup.experience.care

On this episode, we speak to Robin Arnicar, Director of Infection Prevention at Erickson Senior Living and President at NADONA LTC, a professional organization dedicated exclusively to nursing and nurse leaders in the Post-Acute Care and Assisted Living professions.

Topics discussed include:

- The challenges post-pandemic in filling LTC nursing vacancies.

- Connecting NADONA to business leaders who aren’t aware of the organization.

- The leadership qualities needed in the Director of Nursing role.

- Rallying the industry to create a better learning environment for potential Directors of Nursing.

- The five levels of leadership.

- Surviving stressful times in long-term care.

Resources mentioned:

Robin Arnicar - https://www.linkedin.com/in/robin-arnicar-9ba89b9/

Erickson Senior Living - https://www.linkedin.com/company/ericksonseniorliving/

Erickson Senior Living | Website- https://www.ericksonseniorliving.com/

Nadona LTC - https://www.linkedin.com/company/nadona-ltc/

Nadona LTC | Website - https://nadona.org/

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us, and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this week’s episode of the LTC Heroes podcast, we speak with Deke Cateau, Chief Executive Officer of A.G. Rhodes Health & Rehab. A.G. Rhodes is a premier nursing home in Atlanta, providing senior care services in Atlanta and Marietta.

Deke is also the author of ‘Brush Fire: Covid-19 and Our Nursing Homes’. A lot of the episode focuses on the book and Deke’s creative writing process.

The episode begins with Deke sharing his current challenges, which are staffing and occupancy issues at A.G. Rhodes.

We then talk about Deke’s optimism in the industry, before discussing his book in more detail.

Deke sharings his creative writing process for the book. He talks about which chapter he started with and which was particularly difficult to write. Deke also speaks about the unique reactions he received after publishing the book and what he’s learned about the industry from the process.

We also hear about some of the important people Deke has met from working in the long-term care industry.

Toward the end of the episode, Deke answers a series of rapid-fire questions, including advice he’d give to young people wanting to work in the long-term care industry.

Discover the creative writing process of a long-term care leader and so much more, by tuning into the latest episode of Deke Cateau, Chief Executive Officer of A.G. Rhodes Health & Rehab.

• A.G. Rhodes
• Brush Fire: Covid-19 and Our Nursing Homes

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Mikki Meer, Regional Vice President of Operations at Clear Choice Health Care Topics discussed include:

-  Mikki’s journey from being a social worker with a passion for gerontology to her dedicated career in long-term care.

- Her early exposure to long-term care through her mother, an RN in nursing homes.

- Making a positive impact on people’s lives, be it residents, staff, visitors or vendors.

- The significance of making a difference in both individual lives and the broader community within long-term care.

- The chance to connect with and learn from remarkable individuals.

- Viewing operations as an opportunity for continuous learning and diversity.

- Surrounding herself with individuals she cares about, personally and professionally.

Resources mentioned:

Mikki Meer - https://www.linkedin.com/in/mikki-meer-4b697762/

Clear Choice Health Care - https://www.linkedin.com/company/clear-choice-health-care/

Clear Choice Health Care | Website - http://clearchoicehc.com/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this week’s episode of the LTC Heroes podcast, we sit down with Rob Liebreich, CEO and President of Goodwin House, to discuss the StrongerMemory program he established.

Rob Liebreich was chosen as President and CEO of Goodwin House Incorporated in May 2019. His energy, compassion, and creative drive, as well as his steady leadership in senior living, made him stand out during a competitive six-month national search for the new Goodwin House CEO.

StrongerMemory is a program designed to stimulate the brain’s prefrontal cortex, which is responsible for our ability to retrieve memories. Users spend 20 to 30 minutes a day practicing reading, writing, and math activities.

Rob began the program when he began witnessing his mother’s struggles with mild cognitive impairment.

At the beginning of the episode, we learn more about Rob’s views, including what he would change in long-term care if he could and what the most significant change he’s seen over the past years is.

Rob later explains how the StrongerMemory curriculum is based on a Japanese method he learned about at a conference in 2012. Rob discusses the benefits of the program as well as his goals for it.

Toward the end of the podcast episode, Rob shares how far along the program is and what he expects for the future of StrongerMemory. He finishes up by explaining the simplicity of StrongerMemory, again highlighting some of its benefits.

Learn all about StrongerMemory, a program designed to help people with early signs of dementia or mild cognitive impairment, by tuning in to the latest episode of the LTC Heroes podcast, with Rob Liebreich, CEO and President of Goodwin House.

• Goodwin House
• StrongerMemory

We appreciate you listening, and we are motivated by your feedback.  Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive LinkedIn group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode of the LTC Heroes podcast, we speak with Melissa Andrews, President and CEO at LeadingAge Virginia. Melissa is responsible for the overall management of the company and leading the membership.

LeadingAge represents more than 5,000 nonprofit aging services providers and other organizations that improve millions of lives daily. LeadingAge uses applied research, advocacy, education, and community-building to make the United States a better place to grow old.

The episode takes an in-depth look at Melissa’s book, The Middle Market Playbook. This was organized by Melissa back in 2019 and was published by LeadingAge.

The idea for the book started when Melissa began traveling around Virginia when she became CEO almost six years ago. She would ask members what kept them up at night.

There were two main issues: the workforce; and that many faith-based members felt like they weren’t being served well. The book was created to help solve a problem that existed for that group.

Other topics discussed in the episode include the challenges of diversity in the long-term care workforce and strategic planning.

Learn all about The Middle Market Playbook in long-term care and why it was produced, by tuning in to the latest episode of the LTC Heroes podcast with Melissa Andrews, President and CEO at LeadingAge Virginia.

• LeadingAge

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community. --

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode of the LTC Heroes podcast, we speak with Taylor Davis, President of KLAS Research, at the HIMSS Global Health Conference & Exhibition. We discuss healthcare technology and Taylor’s experience working as president at KLAS research.

Taylor attended HIMMS to see people from healthcare provider organizations that he often meets with via Zoom and staff members from KLAS. Seeing everyone at the conference was an emotional experience after spending so much time apart following the pandemic.

While Taylor has been at KLAS for a while, he’s quite new to his role as president. Some of the lessons and learning curves from joining the role include Taylor’s change from trying to be one of the heroes in long-term care to supporting those heroes.

KLAS has many goals, and one is to make healthcare the safest place for technology, both for adoption and selecting solutions.

Taylor shares some of the challenges he meets in his role, such as connecting with leaders in the healthcare industry. Like many businesses, KLAS also has challenges growing some of the company’s new initiatives. In addition, he talks about how he manages team members.

• HIMSS Global Health Conference & Exhibition
• KLAS Research

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community. --

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode of LTC Heroes, we discuss EHR implementation with Brandon Claps, Chief Information Officer at Loretto.

Loretto is a senior care agency in Central New York and is going through a complete overhaul of its information systems, going completely paperless.

The episode covers many areas involved in Loretto’s EHR implementation, including how companies in the long-term care industry assess when they need an EHR, determine what features they need, purchase EHR implementation, and help their teams implement the changes.

Toward the beginning of the episode, Brandon explains how Loretto decided it needed to go paperless. He discusses the financial implications and challenges of EHR and the delays they had to experience during the process.

Brandon explains what excellent EHR software would look like for companies in the long-term care industry and what any organizations hoping to move to paperless should look out for. He also discusses any challenges he had with helping his team move over to EHR.

The episode comes to a close with Brandon giving his general advice to any companies in the long-term care industry hoping to move to EHR in the future.

Discover how to move to EHR in the long-term care industry by tuning in to the latest episode of LTC Heroes with Brandon Claps, Chief Information Officer at Loretto.

• Loretto
• Epic

We appreciate you listening, and we are motivated by your feedback.  Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

Challenges of LTC Marketing Admissions

In this episode of the LTC Heroes podcast, Greg Byrge, Executive Director at Wesley, and Jamilyn Bloodworth, Director of Marketing Admissions at Wesley, sit down with us to share their deep knowledge of marketing in the LTC industry.

We discuss the challenges that smaller LTC facilities such as Wesley face in concerns with marketing admissions and highlight the importance of letting your marketing director have full autonomy so they can do their job effectively.

Jamilyn and Greg talk about their strategies for keeping beds full, including forming and nurturing relationships with niche hospitals, always delivering top-notch customer service, and going the extra mile to be helpful to hospital discharge planners.

LTC Marketing Strategies

Jamilyn notes that a slow and steady marketing strategy is far more effective than aggressive tactics in this industry. She also describes the traits you need as a director of marketing admissions to find success.

Greg and Jamilyn close the show by discussing the importance of taking the right patients at the right time, instead of just taking patients for the sake of filling a bed. This strategy will do more for your reputation and quality of care in the long run.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

https://www.linkedin.com/in/jamilyn-bloodworth-089b5278/

https://www.linkedin.com/in/greg-byrge-5b5840189/

https://wesleychoice.org/

On this episode of the LTC Heroes Podcast, KJ Page, Executive Director of Chaparral House joins us to share her experience of working as a preceptor for aspiring Nursing Home Administrators.

KJ discusses some of the challenges for Administrators, including the fact that many don’t have a clinical background. This ultimately motivated her to become a preceptor so she could share her nursing knowledge alongside her administrative experience with AITs.

She walks through the stages of becoming an administrator from the initial assessment all the way through certification. She explores the reasons people want to be an Administrator and how their “why” can change over time. This is important to truly consider and reflect upon before committing to this path.

KJ shares her insight on the qualities that make a good administrator and how she helps AITs further develop these qualities. She also discusses the government measures for Functional Status Decline and what Administrators should be doing to maximize reimbursement and quality of care.

She wraps this episode by sharing what she has learned from working with AITs and provides some helpful advice for aspiring AITs.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

https://www.chaparralhouse.org/

Nursing Home Regulatory Challenges

In this episode of the LTC Heroes Podcast, David Hoffman, President and Founder of David Hoffman & Associates, sits down with us to share his insight on overcoming the regulatory and care delivery challenges associated with nursing homes and other LTC facilities.

With many years as an attorney under his belt, David shares his experience working on negligence cases, leading regulatory efforts, and discusses why aggressive oversight of this industry is a must to ensure proper care for residents.

Nursing Home Staffing and Residents

David describes why once money becomes the main motivator for these facilities, they look at areas to cut costs, and the first place they look is staffing. As a result, these facilities are understaffed and the residents are the ones that pay the price.

David outlines why care facilities need to focus more on outcomes from the residents’ point of view instead of simply looking at the care they’re providing. With the right teamwork, this can happen while still balancing documentation requirements.

In order for real change to occur, David says we need to reduce the tension between the regulator and the regulated. He suggests better communication is the best place to start.

He closes the show by challenging us to consider the issue of ageism in our society and what we can all do to show more compassion to our elders.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Rapid Fire Q/A

In today’s chat, what kind of valuable and actionable advice can LTC lovers and listeners expect to learn from you today?

David: I’ll be providing your listeners with a better understanding of the nursing home industry in terms of a regulatory construct, why it's so highly regulated, and what the impact of that regulation is currently and going forward.

What is one lesser-known book, newsletter, or industry resource you go to for up-to-date LTC info?

David: The Office of Inspector General’s Work Plan.

Name one mentor in the LTC industry that is active on social media or LinkedIn that inspires you and that the rest of us should be following because of their contribution?

David: I clerked for a judge both in state court and in federal court named Anthony J Scirica. He taught me an important lesson, which is to be a good listener and that there are two sides to every story.

If you were to start working tomorrow in the LTC industry, but with the same knowledge and wisdom you have today, what advice would you give to your younger self?

David: I think that the focus on compliance with regulatory requirements is a two-way street. I would focus on how to have a better approach in the relationship between the regulated and the regulators.

Resources:

Office of Inspector General: Work Plan

https://www.dhoffmanassoc.com/

https://www.linkedin.com/in/david-hoffman-jd-fcpp-7467a43/

LTC Heroes is a podcast for executives in Long Term Care. This is the podcast is for you if you love working on overcoming obstacles with unparalleled solutions. Each week we bring you 2 interviews with leading experts in the Long-Term Care industry.

On this introductory episode, Peter Murphy Lewis shares his personal backstory as well as what you can expect in future episodes. 

Learn more at https://LTCHeroes.com

On this episode, we speak to Patrick Stapleton, CEO at Sherrill House, an independent, not-for-profit, skilled nursing and rehabilitation center located near Boston.

Topics discussed include:

- The history of the Sherrill House tagline, “We’re here for you, not for profit.”

- The importance of being able to work well with women in the LTC industry.

- Surviving the challenges of Covid thanks to a loyal staff and strong culture.

- The ways that his relationships in the community helped during Covid.

- The challenges of the labor shortage and remote work.

- The importance of starting board meetings with a mission moment.

- The power of music therapy. 

Resources mentioned:

Patrick Stapleton- https://www.linkedin.com/in/pjstapleton/

Sherrill House- https://www.linkedin.com/company/sherrill-house/

Sherrill House | Website - https://www.sherrillhouse.org/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

Challenges as a Young Leader in LTC

In this episode of the LTC Heroes podcast, Joe Mason, Administrator of Prairie Manor, sits down with us to share his experience of being a young leader in the LTC Industry.

At only 28 years of age, Joe already has many years under his belt as a successful LTC administrator. He shares that building confidence as a young leader is a process, and that there’s always a little bit of imposter syndrome you have to work through. These insecurities, however, can help you stay on your toes and strive to improve everyday.

LTC Culture

Joe discusses the cultural changes that he’s seen over his years as an administrator, including the push to make LTC facilities feel more like home for the residents. Part of accomplishing this, according to Joe, is to give residents as much autonomy as possible so that they feel like they are playing a bigger part in their plan of care.

He says that some unique traits he brings to the table as a young administrator is having a deep understanding of technology and systems, which allows him to support other staff with new technologies. He also notes that his ability to be decisive has played a big role in his success.

Learn more and sign up to be notified about future episodes at LTCHeroes.com.

Rapid Fire Q/A

What valuable or actionable advice will we chat about that might be helpful for someone else in our industry?

I think regulation is always a hot topic about long-term care. We get regulation from so many different areas, whether that is CMS, CDC, Department of Health, Department of Human Services, and regulation is always a topic.

What is one lesser-known book, newsletter, or industry resource that you would send me to understand long-term care?

Leading Age, for our area especially, is a huge resource for me. On a not so long-term care-related topic, Ted Talks. I love TED Talks. I always listen to TED Talks and they help me become a better leader.

Name one mentor that has influenced the way that you deliver care in our industry?

Chad Stroschein, the President of Caring Professionals. He's the one who gave me my first job at 21 years old. He had that faith and confidence in me. And if you are in long-term care in South Dakota, you probably know the name Chad Stroschein or Caring Professionals. He’s a wonderful guy so big shout out to him.

He also helped me with confidence. He was a man of faith, and I am as well. He just taught me to embrace that faith in my professional life, as well as my personal life.

What advice would you give to your younger self?

Putting out those fires, having those tough talks, and being more present is the most important thing for me personally, especially given my personality. And I would tell myself to have that confidence and not to be afraid to pick up that phone. Don't be afraid to ask questions. People are generally nice, and they don't want to upset you or to hold you back. So if you just talk to them and ask questions, they'll help you.

Resources:

• https://www.linkedin.com/in/chadstroschein/
• https://prairiemanorcare.com/
• https://leadingage.org/

On this episode, we speak to Jennifer Swain, VP of Clinical Reimbursement at AbleHearts*. Topics discussed include:

-  Jennifer’s introduction to long-term care and her journey in the healthcare field.

- Volunteering experiences, including working in skilled nursing and emergency areas.

- Jennifer’s transition into long-term care after working in the hospital’s ICU.

- Wanting a more meaningful role in patient care.

- Embracing the culture of long-term care and recommitting to the field.

- Honoring her roots and her reasons for becoming a nurse.

- The unique experience of being pregnant while working in long-term care.

- Encouraging young people to consider careers in long-term care.

- The 24/7 nature of long-term care and the need for continuous compassion and care.

Jennifer Swain - https://www.linkedin.com/in/jennifer-swain-4a09b7126/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. 

*Since recording the interview, Jennifer Swain has moved to Aston Health Consulting Services, where she is VP of Clinical Reimbursement.

#seniorliving #longtermcare #seniors #seniorcare

Quality Outcomes in LTC

On this episode of the LTC Heroes podcast, Mark Klyczek, President and CEO of Virginia Health Services, sits down with us to share his insight on creating predictable quality outcomes in LTC.

When it comes to improving quality, Mark highlights the importance of focussing on small incremental improvements that lead to big lasting change.

He notes that quality measures are much like an open-book test, meaning that there really shouldn’t be any surprises if you’re gathering and analyzing quality data correctly.

Quality Improvement Resources

Mark shares the important role that your administration plays in finding quality trends and organizing data for providers. This enables providers to stay focused on their patients while also gaining insight on where they can improve quality.

He suggests that if your organization doesn’t have data analyst resources, it can be helpful to partner with larger organizations for assistance—or you can reallocate the resources you do have to support this important role.

Mark also talks about how team engagement is a must for successful quality improvement initiatives. He says boosting engagement is a product of truly helping your staff grow in their work and personal life.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Rapid Fire Q/A

What kind of valuable and actionable advice do you expect we’ll cover in today’s episode?

What I'm really interested in getting across to the group is how predictable quality can be in the nursing homes as we're looking to be ever better in quality in long-term care, and how important it is to engage your team and the different strategies that people can use to engage their team.

What is one lesser-known resource, book, or newsletter that you go to when you want to be up to date on LTC info?

Sometimes looking outside of long-term care is great, to some things that are more universally applicable in long-term care, hospitals, or physician practices. One of those would be the “Checklist Manifesto” book. That is a really great resource, especially for LTC, because we're used to doing audits, not checklists, in long-term care.

The other one would be a book called “Good to Great”, which I believe a lot of people have read. Any business, including long-term care, is not excluded from any of the normal principles of running a good business.

The last one is a little obscure, and it's called “Extraordinary Relationships.” And that's a book about self and how to be a good leader, both in your family and in work.

Who is one mentor who has influenced the way that you do care in our industry?

A person that helped me early in my career is Aimee Gomlak. She taught me how to be fearless in a leadership role.

And then I've been very fortunate to have other leadership coaches. John Engels and Eric Thompson are a couple of other ones that have helped me. I've been surrounded by a lot of good people that have helped me get to where I am today.

What advice would you give your younger self starting in LTC?

I'd say one thing that's gotten me into trouble, but I think I'll accept the trouble, is to think big and always try to push yourself beyond what a nursing home should be able to do or what you should be able to do with your team inside of the nursing home environment. So whether it be improving quality, improving people for their careers, I think that's important.

Resources

https://www.linkedin.com/in/mark-klyczek-04b88a103/

https://vahs.com/

The Learning Curve as a New LTC Leader

On this episode of the LTC Heroes podcast, Melissa Orth, President and CEO of The Legacy Senior Communities, sits down with us to discuss her journey into LTC and how her organization took the recent Texas power outage in stride.

Melissa talks about her experience of transitioning from education to LTC, noting the skills she was able to reapply and the new knowledge she had to learn around regulations and requirements.

She discusses the learning curve around marketing in LTC, highlighting all the different parties and constituents that need to be targeted in this industry. Melissa also describes the challenges of having to go from high-touch marketing tactics to virtual marketing amidst the pandemic.

Managing the Texas Power Outage Crisis

Melissa opens up about her experience of leading The Legacy Senior Communities through the Texas power outage, noting the crucial role that clear communication and problem solving played in their success. She says one of the keys to handling a crisis like this one is decisiveness from leadership. When there’s a clear plan of action, it’s much easier to collaborate with other teams and keep everyone working toward the same goal.

She also points out that when there isn’t a formal handbook around handling these types of issues, leaders need to be able to follow their intuition and make sense of whatever data is available.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Rapid Fire Q/A

Who is one mentor who has influenced the way that you do care in our industry?
I think the one that guided me genetically and by her actions was my grandmother on my dad's side. I started in public accounting and dealt with a lot of different clients, but had some of the larger nonprofits in the Dallas area that were clients of the firm I worked for. And I immediately realized that that's really where my passion was. And you know, my grandmother was a teacher and a principal well before the time when women rose to those levels of leadership. She just always modeled by what she did within our community, both professionally and from a volunteer perspective, about how important it was to give back.

What is one lesser-known resource, book, or newsletter that you go to when you want to be up to date on LTC info?
Right now we are working with a system called “EOS” (the entrepreneurial operating system), to make sure that the objectives, culture, and values that we’ve set through our strategic planning are working in an integrative and collaborative way.

There's a book that goes along with it that I've yet to read called “Traction”. There's also some reference to “Good to Great” and having the right people in the right seats. And also I know that's not necessarily unique, but I think it is really important that you don't work in silos, and that the organizational values, mission and vision are consistent across all of your operating entities.

What advice would you give to your younger self, as you started to move into leadership positions, knowing what you know, today?
I think that you have to just trust your gut when you decide to switch industries or switch companies, and make sure that you're growing with each position. Know that collective knowledge and experience will then naturally take you to the next level of your career. 

Communication as an LTC Leader

On this episode of the LTC Heroes podcast, Reed VanderSlik, President and CEO of Baptist Retirement Homes, sits down with us to discuss what effective organizational leadership looks like in our industry.

Reed talks about his unique transition from working in the manufacturing industry to entering LTC, and touches on the challenges of understanding regulations and reimbursement as a newcomer to the industry.

He shares the details of a tragic story involving coworkers, and what he learned by navigating that experience. He notes that the frequency and clarity of communication make all the difference when working through a crisis situation.

Seeking out New LTC Leadership

Reed provides some great insight on how to seek out emerging leaders in your organization. He highlights the importance of looking at where results are manifesting within your organization, and then finding the face behind those results.

To close the episode, Reed gives us some tips for how to look outside your organization for support, and shares examples of the partnerships Baptist Retirement Homes have been a part of.

Learn more and sign up to be notified about future episodes at LTCHeroes.com.

Rapid Fire Q/A

What valuable or actionable advice will we chat about that might be helpful for someone else in our industry?

I think a big part of our conversation will be about the dos and don'ts of crisis management.

What is one lesser-known book, newsletter, or industry resource that you would send me to understand long-term care?

It may seem kind of strange, but it's a children's book called The Giving Tree. I've used it in leadership development with my team. But, I reflect on it a lot too, because I think oftentimes in our industry we're the tree. And you know, we keep giving and we keep giving and we keep giving, and that's part of what makes us wonderful in the industry. But, we also have to realize the effect that has on us, and we have to be sensitive to that and support each other so that there are still limbs left for the future.

Name one mentor that has influenced the way that you deliver care in our industry?

I think of Dr. Thomas, and I'm sure you're familiar with him. I was at an organization that developed Greenhouse Homes fairly early on. I really listened to what he had to say about the approach, about his belief in Greenhouse Homes, and the changes that really benefit the residents that we served.

What advice would you give to your younger self?

I certainly wish I had started on my journey of developing future leaders because the industry needs it, and it brings such joy to see individuals grow.

Resources:

• https://www.linkedin.com/in/reed-vanderslik-786a227/
  
• https://www.brh.org/
  
• “The Giving Tree”
  

Senior Care Advocacy

In this episode of the LTC Heroes Podcast, Steve LaForte, Director of Corporate Affairs and General Counsel at Cascadia Healthcare, talks about his experience of successfully growing post-acute and senior housing facilities.

Steve shares his passion for advocacy and the need to shift public perception of senior care facilities in order for seniors to access the care they need and deserve. He explores the need for change in the senior care industry and how the pandemic can act as a catalyst for positive change.

Embracing Value-Based Care

He describes the importance of embracing value-based care and why senior care facilities should partner with regulators in order to strike a balance between delivering quality care and meeting regulatory requirements. The mantra of “people over paperwork” will be crucial as the care landscape continues to change.

Steve also points out that the key to growing health systems is to find the right talent and leadership who can make the facility a real force for good.

He closes this episode by reminding us of the social commitment we have to our seniors and what we need to do to deliver on our promises to them.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

• https://skillednursingnews.com/
  
• Thom Walsh
  
• Pema Chodron
  
• https://www.linkedin.com/in/stevelaforte/
  

Healthcare Interoperability

In this episode of the LTC Heroes Podcast, Scott Stuewe, President and CEO of DirectTrust, shares his insight on improving interoperability for the healthcare industry and LTC facilities.

He describes the current approaches to interoperability, what needs to change, and the ongoing challenges the healthcare system faces in this regard.

Scott points out that the LTC industry is behind in their interoperability efforts due to facilities not being obligated to integrate these kinds of solutions. It’s also because EHR vendors previously haven’t been building interoperability capabilities for these facilities.

Components of an Ideal Interoperability Solution

He outlines the steps LTC facilities can take to enhance interoperability, from implementing simple inbox solutions to more complex integrations.

Scott talks about the work at DirectTrust and how they’re able to create a trusted information exchange ecosystem. He explains that an ideal interoperability channel contains efficient and curated referrals, organized notifications, streamlined workflows, and enhanced usability.

He closes with how DirectTrust plans to create differentiation in the messages their network handles to help information receivers behave differently for the purpose of more LTC interoperability success.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Rapid Fire Q/A

What valuable or actionable advice do you expect we'll cover in today's chat?

Scott: I'm really hoping people understand that there are really inexpensive, quick, and easy ways to achieve interoperability for long-term care organizations.

What is one lesser-known book, newsletter, or industry resource that you recommend I go to for a better understanding of the long-term care industry?

Scott: Jerry Seelig’s Newsletter called ‘Revitalize.’

Name one mentor or influencer in your life that has inspired you for the work that you do in the long-term care industry?

Scott: I had the pleasure of working for the founder of Cerner Corporation, Neil Patterson. I found him very remarkable in terms of visibility to see where the industry was going, and actually to influence where the industry would go.

If you were to start all over again in interoperability today, knowing what you know now, what advice would you give your younger self?

Scott: I would just have to tell myself to relax and be patient.

Resources:

DirectTrust.org

2021 DirectTrust Summit

Scott.Stuewe@directtrust.org

Revitalize Newsletter

https://www.linkedin.com/in/scottstuewe/

On this week’s episode of LTC Heroes, we speak with Constance Woulard, Nursing Divisional Director at Wellpath Recovery Solutions. Constance has a long career in the long-term care industry, traveling around the country as a consultant for many industries.

In the episode, we learn what it takes to be a consultant and discuss the various jobs Constance has experienced.

We learn in detail what Constance would change in the long-term care industry if she could, which is the mindset of the employees in the sector. We also discover that the biggest change Constance has seen over the years is the populations the long-term care industry serves.

A highlight of the episode is Constance explaining more about her life as a consultant in the industry. She describes how she takes on new consultant jobs and the agreements made before they confirm the role.

We also hear about the two most memorable consulting jobs Constance experienced—one in Oklahoma and another in Alaska.

The episode wraps up with Constance answering whether she likes being a consultant in the long-term care industry, and why.

Do you want to learn what it’s like to be a traveling consultant in the long-term care industry? Then tune in to this week’s episode of LTC Heroes, with Constance Woulard, Nursing Divisional Director at Wellpath Recovery Solutions.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode of the LTC Heroes podcast, we discuss changing company culture in long-term care. The episode includes Bob Speelman, Vice-President of Business Development and Culture at Foundations Health Solutions, and Brian Colleran, the owner and founder of the company.

Foundations Health Solutions is Ohio's leading long-term care company, managing 59 nursing homes. The company specializes in physical therapy, skilled nursing, quality outcomes, and resident satisfaction.

The episode starts with a few icebreaker questions for Brian, including what he would change in the long-term care industry if he could.

The conversation then delves into the main topic of the episode, which is changing company culture in the industry. Brian shares what makes the company culture at Foundations Health Solutions so special, which is mainly that he views people as individuals who are all important to the company.

We also learn where Brian learned this mentality and how Bob has evolved as a leader over the years. Toward the end of the episode, we discover where Brian sees the organization going in five to ten years, which involves focusing on hiring and retaining excellent employees.

Learn all about the importance of company culture in the long-term care industry by tuning into the latest episode of the LTC Heroes podcast. The episode includes Bob Speelman, Vice-President of Business Development and Culture at Foundations Health Solutions, and Brian Colleran, the owner and founder of the company.

• Foundations Health Solutions
• Bob’s Blog

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive LinkedIn group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Andrew Banoff, President of Mozaic Senior Life (formerly Jewish Senior Services).

Topics discussed include:

- Andrew’s background and career path.

- The differences between a hospital setting and a long-term care setting.

- The importance of treating everyone in the facility as a family member.

- Moving 300 seniors to a new facility and the positive outcomes that resulted.

- Andrew’s book, “5200 Sundays.”

- The lessons learned from some of the stories in the book.

- The importance of relationships over everything else.

- Andrew’s thoughts on and approach to ageism.

- Lessons learned over the last 20 years

Resources mentioned:

Andrew Banoff - https://www.linkedin.com/in/andrew-banoff-518a00210/ Mozaic Senior Life - https://www.mozaicsl.org/

5200 Sundays -https://www.jseniors.org/hubfs/5200%20Sundays%20Book.pdf

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees. 

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this week’s episode of LTC Heroes, we sit down with Keo Velasquez, executive director of Watermark Retirement Communities.

Keo has helped Watermark Retirement Communities list in the top 25 best workplaces for aging services in a national program. He has more than 20 years of experience in the culinary industry and, in the episode, we discuss his transition from executive chef to executive director.

Topics covered in the episode include marketing, hospitality, and food.

The episode begins with Keo answering some icebreaker questions before he explains how he got into the long-term care industry.

We learn about the learning curve Keo experienced during his move to the long-term care industry and when he realized that it was the right industry for him.

Keo explains how he was trained for the long-term care industry and shares his advice for anyone making a similar transition.

Generational food changes are discussed, and Keo talks about the changing menus served at Watermark Retirement Communities.

Toward the end of the episode, Keo discusses the marketing of Watermark Retirement Communities. He explains that he focuses on developing delicious food that will encourage residents' children to want to visit the community.

Learn how Keo Velasquez, executive director of Watermark Retirement Communities, transitioned from executive chef to executive director by tuning into the latest episode of LTC Heroes.

• Watermark Retirement Communities

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive LinkedIn group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode of LTC Heroes, we speak with Matt Alley, Managing Director at Senior Living Investment Brokerage.

The company was founded in 1997 and represents both buyers and sellers of Seniors Housing and Long-term Care Communities nationwide.

Matt joined the company in 2006, and has won the prestigious National Achievement Award every year since 2009, as well as the President´s and Chairman’s Club Awards.

We learn that if Matt could change anything about the long-term care industry, it would be how the public views it. Matt also explains what the most significant change in the industry has been since he first joined. He also speaks about the people in the industry that have made a big impact on him.

Further in the episode, Matt speaks about the art of cold calling when it comes to sales and the signs of a good transaction in the long-term care industry. Matt also discusses the changes the company has experienced during Covid-19.

The episode wraps up with Matt explaining what makes Senior Living Investment Brokerage so special compared to its competitors.

Learn the art of selling nursing homes and other senior care options by tuning into the latest episode of LTC Heroes with Matt Alley, Managing Director at Senior Living Investment Brokerage.

Resources:

• Senior Living Investment Brokerage

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this episode of the LTC Heroes Podcast, Lola Rain, Growth Strategist with Senior Living Foresight, sits down with us to share her insight around improving occupancy and retention at long-term care facilities.

She discusses how the decline in LTC occupancy is largely due to a combination of economic factors, environmental factors, and negative public perceptions of these facilities. She says that there needs to be a shift in the attitude around LTC facilities, and it starts with seeing these facilities as communities. We need to get rid of the F-word.

She describes the importance of messaging and marketing for LTC communities, and how they can communicate the value found in their communities. Lola says LTC communities need to focus on their key differentiators and make sure everyone within the community is aligned toward the same objectives.

Lola also provides tips on how to honestly assess your LTC community in order to improve it. She closes the show by sharing the value of life enrichment and how it plays a key role in the attraction and retention of LTC community residents.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

https://www.linkedin.com/in/lola-rain/

https://www.seniorlivingforesight.net/

Emotional Equations - Chip Conley

In the latest episode of the LTC Heroes podcast, we speak with Ron Emerson, Global Healthcare Lead at Zoom Video Communications, at the HIMSS Global Health Conference & Exhibition.

Zoom is currently the number one used application for clinicians to see patients. Over the years, it’s allowed many people to receive the care they need.

Ron attended the HIMSS conference with a particular interest in finding out how many solutions and products focus on the decentralization of healthcare.

We discuss how Ron and his team put their time, money, and investment around the needs of the healthcare industry.

Ron has a military background, and he shares how he ended up working in healthcare tech for Zoom and what his learning curve was. Ron outlines a typical day in his department at Zoom, along with what his team’s goals and challenges are at the company.

There’s a huge staffing shortage in the long-term care industry, and software like Zoom can help with these problems to overcome barriers and challenges.

Towards the end of the episode, we learn how proud Ron is of Zoom as a company, especially the healthcare team.

Learn how popular video conferencing software Zoom is helping in the long-term care industry by tuning into the latest episode of LTC Heroes with Ron Emerson, Global Healthcare Lead at Zoom Video Communications.

• Zoom
• HIMSS Global Health Conference & Exhibition

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.
--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode of LTC Heroes, we chat with Hannah Anderson, Clinical Liaison at The Center at Waterfront. The Center at Waterfront is a skilled nursing facility in Wichita, Kansas.

The episode begins with Hannah explaining what a clinical liaison is, along with more about The Center. She explains that a clinical liaison makes the transition easier for patients from the acute setting to the post-acute setting.

Hannah also shares what a day in the life of her role looks like at The Center at Waterfront. She also talks about what makes the facility so unique, how it stands out from its competitors, and the direction she sees The Center going in within the next three years.

We also learn Hannah’s advice on working as a clinical liaison and how she hires for the business.

As Hannah’s role is very varied, a large part of the episode involves discussing sales and marketing for The Center. Hannah talks about how she learned about marketing, despite having a different background.

Toward the end of the episode, Hannah shares whether working in the long-term care industry has affected who she is as a mom, friend, and community leader.

Discover what it’s like working as a clinical liaison in a skilled nursing facility, by tuning into the latest episode of LTC Heroes with Hannah Anderson, Clinical Liaison at The Center at Waterfront.


         •  The Center at Waterfront

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Dr. Priti Jindal, Chief Medical Officer at Transitional Care Physicians of America, the largest post-acute care practice in Georgia. Topics discussed include:

- Dr. Jindal’s journey from working in acute care to being a CMO in long-term care.

- The difficulty of the learning curve when she made the transition.

- A typical day as a CMO.

- The importance of speaking to families with relatable language.

- How to keep up with continuing education and the importance of learning.

- Making the transition into long-term care for families as easy as possible.

- The ways family members can monitor the experience their loved ones are having.

Dr. Pritit Jindal -

https://www.linkedin.com/in/priti-jindal-md-cmd-60b038214/

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Zechariah Legendary, Nursing Home Administrator at Lion Care Services.

Topics discussed include:

- Zechariah's journey into long-term care, inspired by his mentors and personal experiences.

- Focusing on leading by example and staying calm amid chaos.

- The role of vulnerability in leadership, influenced by Zechariah's mother and grandmother.

- A chance encounter that led Zechariah to pursue a career in Long-Term Care Administration.

- The profound sense of purpose in his work — turning colleagues and residents into family.

- His multifaceted role — a combination of social worker, firefighter, accountant and more.

- Embracing challenges and growth within the chaos of long-term care.

- The value of chaos as a catalyst for personal and professional development.

- Zechariah's thirst for challenges, high-stress situations and meeting new people.

- His dedication to supporting team members in achieving their goals.

We appreciate you listening and we are motivated by your feedback.

Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this week’s episode, we speak with Phil Fogg, CEO of Marquis Companies and a board member of the Nebraska Health Care Association, about transforming the landscape of long-term care.

In the episode, we discuss various topics including:

- What Phil has learned about himself over the years.

- Why population health is important and how to organize it into objectives and goals. (Population health refers to the health status and outcomes of a group of people rather than individuals.)

- How data supports Phil and his work and how he successfully manages it.

- How Phil diversifies his work.

- Staffing issues in the long-term care industry.

- Phil’s greatest accomplishments and learning curves in the long-term care industry.

- Phil’s latest innovations in the industry, including revamping population health initiatives and developing a technology platform that enables us to manage our populations.

Tune into the episode below to learn more.

Discover how Phil Fogg, CEO of Marquis Companies, is helping transform and innovate the long-term care industry by tuning into the latest episode of LTC Heroes.

Marquis Companies - https://www.marquiscompanies.com/

American Health Care Association - https://www.ahcancal.org/Pages/default.aspx

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this week’s episode, we’re joined by Charlotte Haberaecker, President and CEO at Lutheran Services in America, and Ted Goins, President and CEO at  Lutheran Services Carolinas.

Lutheran Services in America is a national network of 300 Lutheran health and human services organizations that reach one in 50 people living in the US. Lutheran Services in America is in over 1,400 communities in 45 states.

In the episode, we learn about Lutheran Services in America and Charlotte and Ted’s roles. We also hear their opinions on the long-term care industry and how we can improve it.

Lutheran Services in America’s shared heritage, vision, and mission make the company unique. The different branches don’t compete, creating a trusting environment for people to collaborate and innovate.

The national network brings collective power to advance innovation for a healthier, more equitable future for Americans. Lutheran Services in America has cared for older adults with dignity, respect, and independence for over a century.

• Lutheran Services in America
• Lutheran Services Carolinas

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

In this week’s episode of LTC Heroes, we speak with Patty Talley and Pam Doshier. Both work at Dogwood Village: Patty as a Customer and Community Relations Director, and Pam as an Administrator and Executive Director.

Dogwood Village is a retirement and assisted living facility in Orange, Virginia. Incredibly, the facility went through the Covid-19 pandemic without having a single resident become infected with the virus. Because of this, how the team fought and protected its residents against the pandemic is the main focus of this episode.

We learn how the team at Dogwood Village immediately started training their staff about infection control practices, social distancing, and the importance of wearing a mask as soon as Covid-19 began to spread.

Aside from discussing Dogwood Village’s battles against Covid-19, we also learn Patty’s thoughts on staff burnout and the importance of a healthy work-life balance. She also discusses her thoughts on innovation and improving processes in a facility.

The hour-long episode wraps up with Pam and Patty answering a question on what advice they would give to themselves 40 years ago, before they entered the industry of long-term care.

Do you want to learn how one retirement and assisted living facility managed to avoid a single resident contracting Covid-19 during the pandemic?

Then tune in to this week’s episode of LTC Heroes with Patty Talley and Pam Doshier from Dogwood Village.

• Dogwood Village
  

We appreciate you listening, and we are motivated by your feedback.  Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause ― and this, since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Philip Scalo, CEO of Bartley Healthcare and Vice Chair of the American Health Care Association (AHCA).

During our talk, Philip discusses topics including:

-Philip’s role and his history at AHCA.

-The never-ending fight to get appropriate funding from Congress and other sources.

-The intangible challenges of leaving law and entering long-term care.

-How to build and maintain a culture of genuine care for residents.

-Lessons learned about running LTC facilities that didn’t come from a business book.

-The critical importance of perseverance in order to be the best.

-Comparing training for high-level sports with running a caring, thriving business.

Philip Scalo - https://www.linkedin.com/in/philip-scalo-3350b210/#experience

Bartley Healthcare - https://www.linkedin.com/company/bartley-healthcare-nursing-and-rehab/

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Leslie Pedtke, Founder and Consultant at Dignity Quotient, author, and Company Owner of Trenton Village Assisted Living and Memory Care.

Topics discussed include:

- The elder shadowing program she implemented — where staff members live on-site for 24 hours.

- The importance of honoring the residents’ choices and their dignity.

- The sacrifices her staff make in order to be better at their jobs.

- Examining staff journals from their time living at the facility.

- Learning and teaching the true definition of dignity.

Leslie Pedtke -

https://www.linkedin.com/in/leslie-pedtke-mha-lnha-b7b7a019/

Dignity Quotient -

https://www.linkedin.com/company/dignity-quotient/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

Sponsored by Experience.Care

LTC Leadership and Problem Solving

On this episode of the LTC Heroes podcast, Todd Andrews, President of the CCRC Division at Asbury Communities Inc., sits down with us to share his experience of developing the people and LTC communities he has served.

Todd says his guiding principle throughout his leadership journey has been the concept of “getting to yes.” In other words, how do we get to a point where we’re listening to the needs of our employees and giving them the proper resources in order for them to say yes to the challenges they face? Also, how do we get people to say yes to visiting campuses and other activities amidst the challenges presented by the pandemic?

Todd explains that listening to the people closest to a given problem is the best way to “get to yes” and find a solution that aligns with their goals. He discusses why we should focus on getting back to now instead of normal, noting that we can only move forward by directing our efforts in the present moment.

LTC Improvements

Todd also discusses some of the positives that came from the isolation of the pandemic, including seniors embracing technology and the emphasis put on clear communication.

Todd closes the show by encouraging us to find a balance between being an operator and a dreamer, and also reinforces the idea of putting employees and residents at the center of everything we do in the industry.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Rapid Fire Q/A

What kind of valuable and actionable advice do you expect we’ll cover in today’s episode?

How we “get to yes.” We're going to talk a lot about how we can come out of Covid, what things we should be thinking about, and how we can better serve the elders that we care for. We’ll talk about how to engage families differently and also some of the learnings I’ve had over the years.

What is one lesser-known resource, book, or newsletter that you go to when you want to be up to date on LTC info?

For me, the best resource is the people that I know that work in the industry, that I've gotten to be friends with over time, that I've been in competition with, and that I've met at conferences. I think it's easy to forget sometimes the wealth of knowledge you have in your network.

And I think using that network is very wise when it comes to uncharted times. We're all learning this as we go. I think you could go to a book, and we all read plenty of management books, but I get a lot more from friends and colleagues in the industry.

What advice would you give your younger self starting in LTC?

Listen, listen, listen, not talk. Listen to what people tell you. Pay attention to what's around you and learn from your mistakes. And then I would say the biggest one is to be reflective. Realize your part in whatever you’re engaged in.

Resources:

https://www.linkedin.com/in/todd-andrews-54035832/

https://www.asbury.org/

In this episode of the LTC Heroes podcast, Steve Lindsey, CEO of Garden Spot Village, joins us to discuss how to approach innovation in the LTC industry.

Building a Culture of Innovation

To start the show, Steve describes innovation simply as “Applying resources and finding new ways to solve real problems.” He says people often overcomplicate innovation by confusing it with creativity, leading them to develop solutions for things that aren’t truly problems.

Steve highlights the importance of developing a culture of innovation where everyone at your facility thinks through challenges and focuses on addressing them in a new way. Innovation often comes about by looking forward, anticipating changes, and implementing novel solutions that can handle the change.

Self-Actualization for Seniors

One of the key LTC innovations Steve is an advocate of is encouraging more self-actualization for our seniors. He says we need to look beyond the “institutional” qualities of LTC in order to bring fulfillment to all areas of our seniors' daily lives.

Steve talks about the importance of being comfortable with failing in concerns with innovation. At some point, our innovative ideas will fall short, but the key is to fail forward and learn from the experience. He also addresses the need to embrace certain constraints while innovating, so as to produce something that is realistic and actionable.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

In the latest episode of the LTC Heroes podcast, we speak with Jon Riewer, President at Eventide Senior Living Communities.

Jon has been leading more than 1,400 staff members serving more than 1,300 seniors since 2003. Jon entered the industry with the help of his mum. Now, almost 30 years later, he’s experienced many different roles and opportunities, many within the same organization.

The members of the team at Eventide Senior Living Communities embrace their different roles well. For operational help, Jon leans on the company’s Chief Operating Officer or the Executive Directors who are on site every day.

In the episode, Jon describes his leadership style as extroverted. However, he’s learned a lot about working with introverts over the years.

Jon has participated in creating strategic plans at Eventide and his methodology has changed over time. He references working in a US hospital system before Eventide. He learned that there’s an art to good strategic planning.

Jon is optimistic about many things in the future. Working in the long-term care industry right now feels like starting a brand new career, which scares and excites him.

Discover how Jon Riewer, President at Eventide Senior Living Communities, develops his strategic plans, by tuning in to the latest episode of the LTC Heroes podcast.

• Eventide Senior Living Communities

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community. --

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Scott Berube, Nursing Home Administrator at De Luna Health and Rehabilitation Center. Topics discussed include:

- Scott’s journey to long-term care – from working in the Navy to becoming a nurse after a force reduction in 1994.

- His transition into long-term care and the realization of the importance of caring for residents.

- The desire for career growth that led him to branch into administration.

- How his attendance at the FHCA annual conference allows him to learn new things and meet new people – especially the younger generation in the industry.

- The importance of caring for his employees and helping them during challenging times.

- Being fair and consistent in his leadership style.

- Taking control of challenging situations rather than letting the situation control him.

Resources mentioned:

Scott Berube - https://www.linkedin.com/in/scott-berube-b7617022b/ De Luna Health and Rehabilitation Center -https://www.delunahealthrehab.com/

Florida Health Care Association - https://www.fhca.org/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is dot care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Nichole Claiborn, Executive Director at Terrace Health.

Topics Nichole discusses include:

- Her personal story and how she ended up in long-term care.

- The learning curve involved in home health care.

- Recent cuts in payments by the government.

- Being flexible with staff in today’s market.

- Recruiting through community engagement.

- Personal mentors she has met throughout her career.

- The future of home health and hospice.

Nichole Claiborn - https://www.linkedin.com/in/nichole-claiborn-23645a54/

Terrace Health - https://www.linkedin.com/company/terrace-health-boise/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, we speak to Julie Morris, Board of Directors Sr. Vice President at Florida Health Care Association.

Topics discussed include:

- Julie’s 18-year involvement in the association and her journey to becoming Senior VP.

- Expanding the conference to include various disciplines that support the industry.

- The importance of continuous learning and education at the conference, particularly related to clinical reimbursement and therapy services.

- Influence and guidance from mentors and administrators in Julie’s career.

- The impact of her family’s involvement in the industry on her decision to become an administrator.

- Servant leadership and the value of providing compassionate care.

- Personal loss and how those in the industry support one another during difficult times.

- The significance of caring for loved ones even after they pass away, and the importance of showing respect and love to families.

- The sense of unity and camaraderie among conference attendees, where they set aside company affiliations to connect and enjoy shared passions.

Resources mentioned:

FHCA | Website - https://www.fhca.org/

FHCA - https://www.linkedin.com/company/floridahealthcareassociation/ Julie Morris - https://www.linkedin.com/in/julie-morris-lnha-1b822227/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care. 

Sponsored by Experience.Care

#seniorliving #longtermcare #seniors #seniorcare

In this week’s episode of LTC Heroes, we speak with Troy Bell, CEO at TanaBell Health Services.

TanaBell is based in Idaho and provides high-quality health care in Skilled Nursing and Assisted Living facilities.

The hour-long episode begins with an icebreaker, with Troy telling us what his favorite hobbies and interests are. He also answers how his current self differs from his past self.

Then we learn about Troy’s first job in the long-term care industry. He goes on to answer what he would change in the industry if he was given a chance.

Troy believes that some of the best advice he can give to those working in the long-term care industry is to remember the importance of finding joy in the journey, no matter how difficult the job may be.

As well as this, Troy speaks about the perception of long-term care work among the public.

Marketing is also heavily discussed throughout the episode. Troy talks about the business’s marketing budget, and we learn how involved he is in the company's marketing. He explains how essential marketing is in the long-term care sector and explains the brand’s Facebook advertising methods.

Do you want to learn about the marketing efforts of a successful long-term health care company? Then tune in to this week’s episode of LTC Heroes with Troy Bell, CEO at TanaBell Health Services.

• Tanabell Health Services
  
• Facebook Advertising
  

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

In this week’s episode of the LTC Heroes podcast, we sit down with Alun Skitt, executive director at Morada Senior Living based in Dallas, Texas.

Alun has worked in the senior living industry for over 15 years in Oklahoma and Texas, after working a dozen years in the airline industry. Alun has a passion for training and compliance and quickly became an industry expert, teaching classes and speaking at conventions.

In the episode, Alun discusses his work in teaching and HR, as well as his background in the airline industry and how he transferred his skills into senior living.

First, Alun talks about Morada Senior Living before going in-depth about his background and how he moved into senior care.

We learn about Alun’s experience hearing the stories of residents and getting to know them and how much this meant to him.

A large part of the episode involves Alun talking about ‘thoughtful recruitment strategy’ when hiring new employees. He explains that he tries to keep a waitlist of applicants to ensure the company is always hiring the right people for Morada Senior Living.

Toward the end of the episode, Alun discusses the importance of employee relations and retention.

Learn how Alun Skitt, executive director at Morada Senior Living, transferred his skills from the airline industry to senior care by tuning into the latest episode of the LTC Heroes podcast.

• Morada Senior Living

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive LinkedIn group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this latest episode, we speak with Dr. Gregory Johnson, Chief Medical Officer at the Evangelical Lutheran Good Samaritan Society, at the 2022 NNFA-NALA Innovation Summit in Lincoln, Nebraska.

The Evangelical Lutheran Good Samaritan Society is the largest not-for-profit provider of senior housing and services in the United States. The company is headquartered in Sioux Falls, South Dakota, and operates centers throughout the United States.

On this episode, we discuss various topics with Gregory, including:

- Accountability in healthcare.

- How he moved into the long-term care industry.

- Key moments when he realized he made a difference in people’s lives.

- His favorite parts of the day, including interactions with others.

- Bad advice shared in the long-term care industry.

- His thoughts on reforming the healthcare system, including how we pay for healthcare.

- What he’s learned about himself in the past three years as a leader, the way he’s handled the pandemic, and the way he’s made decisions.

- … and so much more

Reach out to Gregory and his team by heading to the Evangelical Lutheran Good Samaritan Society website.

Learn about Dr. Gregory Johnson’s experiences and stories in the long-term care industry by tuning into the latest episode of LTC Heroes below.

The Evangelical Lutheran Good Samaritan Society - https://www.good-sam.com/

https://www.ltcheroes.com/community

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

Managing a Family-Run LTC Facility

On this episode of the LTC Heroes podcast, Lisa Leatherwood, Administrator of Silver Bluff Village, and Ally Leatherwood, CNA at Silver Bluff Village, join us to discuss their experience of managing and working at their family-run LTC facility.

Lisa is the third-generation operator at Silver Bluff Village and she describes how leadership qualities and skills get passed down through generations. She notes that it’s a process of taking the best qualities from past generations and revamping any qualities that could be improved.

This continuous improvement, passion for LTC, and humble confidence in how they do things have been a key driver of success for Silver Bluff Village.

Importance of Reputation

Lisa discusses the importance of developing a good reputation as a family-run business in order to have ongoing support from your community, especially when the going gets tough as in the case of the pandemic.

As where other LTC facilities kept quiet about their response to the pandemic, Silver Bluff took an honest approach and was transparent with the public about what was happening and what they were doing in response.

Ally also makes an appearance and shares her journey of learning from her Mom, and why she ultimately decided to also join the family business.

Learn more and sign up to be notified about future episodes at LTCHeroes.com.

Resources:

• https://www.linkedin.com/in/lisa-leatherwood-64279291/
• https://www.silverbluffvillage.com/

On this episode of the LTC Heroes podcast, Carol Silver-Elliott, President and CEO at Jewish Home Family, sits down with us to discuss the ever-important issue of elder abuse and how we can increase awareness of this problem.

Carol starts the episode by defining elder abuse as an intentional act by a trusted caregiver that does harm to an elderly person. This can include physical abuse, verbal abuse, emotional abuse, and also acts of neglect. She points out the sad reality that between 3.5 and 5 million seniors suffer from elder abuse every year.

She says many people witness or experience elder abuse, but don’t have a label, context, or understanding of the issue at hand. A great portion of elder abuse victims suffer in silence and only 20% of those that are able to reach out to an elder abuse hotline actually end up going to a shelter for assistance.

Carol highlights the characteristics of elder abuse victims, noting that most are over the age of 85 and have cognitive impairments or other ailments that make them vulnerable. In most cases, the abuser is an adult child of the victim, which makes it difficult for the victim to accept that abuse is actually taking place. These abusers slowly isolate and take control away from their victims, making it very hard for our elders to seek any sort of outside help.

The prevalence of ageism in our country also enhances this problem because it influences how we perceive the credibility of our elders. In some cases where elders do speak up, they’re often ignored or written off as “delusional.” That’s why Carol says the elder abuse conversation needs to be elevated to a higher level to increase awareness about this issue.

Carol discusses the importance of widespread education about elder abuse for first responders, police officers, and any other community members that want to prevent this problem. She says that we shouldn’t be afraid to speak up if we suspect elder abuse. It’s better to be wrong than it is to stay silent about such a serious offense to our elders.

Carol shares the important role that elder abuse shelters play in helping victims create separation from their abusers and gain a new perspective on their situation. A shelter acts as a waypoint on the journey from abuse to safety while also being a source of any necessary care.

Carol closes the show by explaining how existing LTC facilities can also act as shelters for these victims. With less than 20 elder abuse shelters across the country, she encourages other LTC facilities that have the resources to offer this support. She points out that many facilities can partake in this life-changing work without overwhelming their facilities. At the end of the day, the incremental cost of providing care for these abuse victims is far less important than reducing elder abuse in our country.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

On this episode of the LTC Heroes Podcast, Lisa Grod, Owner of LWG & Associates, sits down with us to share her vast knowledge of helping skilled nursing facilities (SNFs) bring on new administrators and the associated challenges.

Lisa discusses what it takes to be authentic in your daily work, and how to help maintain a high quality of life for seniors and the staff that works so hard to care for them.

Lisa describes the details of her work as an Interim administrator and consultant, sharing the importance of gaining buy-in from SNFs in order for real change to occur. She also talks about how her experience in gerontology influences her ability to help SNFs provide the best quality of care.

She gives specific examples of how she accomplished lasting change in facilities and points out the personality traits that make a good administrator. Lisa suggests that being able to receive feedback and reapply it for better results is a huge indicator of success for an administrator.

To close out the episode, Lisa recommends that SNFs be honest about their problems and be willing to take accountability moving forward.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Resources:

Wooden On Leadership - John Wooden

lawgrod@gmail.com

In the latest episode of the LTC Heroes podcast, we speak with LaShuan Bethea, Executive Director at AHCA/NCAL.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​T​he National Center for Assisted Living (N​CAL) is the assisted living voice of the American Health Care Association​ (AHCA). NCAL serves the assisted living community via n​a​tional advocacy, education, networking, professional development, and quality initiatives.

The episode begins with LaShuan sharing how she first got into long-term care. She also discusses when a specific resident or moment stuck with her in her career.

Since LaShuan entered the long-term care industry young, she shares the advice she’d give to younger people about why the sector is so special.

We also learn the challenges LaShuan had in becoming Executive Director at AHCA/NCAL. She also talks about the initiatives she’s helped implement in the last six months, including promoting the Covid-19 vaccine and ensuring communities have access to it.

LaShuan also talks about one of her proudest achievements: graduating from law school as a young mum.

Toward the end of the episode, LaShuan discusses what she’s excited to see in long-term care and her optimism for the future.

• NCAL

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this week’s episode, we speak with Ian Stockberger, CEO at Good Shepherd, Inc., based in Mason City, Iowa.

Good Shepherd is a large living community, which includes 210 nursing home beds, 106 assisted living units and just under 300 employees.

We discuss various topics, including:

- Ian’s first experience of the long-term care industry in 1995, working in a kitchen. He stayed in the role for five years.

- Ian’s career history and how he re-joined the long-term care industry later on in life.

- Ian’s learning curves in life, including struggling in engineering.

- Ian’s experiences working with a community of diverse people in the long-term care industry and the empathy he had for the residents.

- The Good Shepherd’s size, focus and differentiators.

- The advantages and challenges of The Good Shepherd being such a large organization.

- How The Good Shepherd recruits, including information on the education tuition reimbursement program where people working at least 20 hours a week receive $200 a month for education.

Good Shepherd, Inc. - https://goodshepherdhealthcenter.org/

#seniorliving #longtermcare #seniors #seniorcare

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this week’s episode, we speak to Darryl Fisher, President at Mission Senior Living.

Mission Senior Living focuses on smaller communities to allow residents to stay in their hometowns. He is also the founder and a pilot at Dream Flights.

During our talk, Darryl discusses topics including:

- His family history and roots in long-term care.

- How he went from aviation to LTC.

- The example that his father set on how to care for people.

- An overview of Mission Senior Living and Dream Flights.

- How his aviation background allows him to stick to the company’s mission.

- The importance of his company’s six-word mission statement.

- How Dream Flights gives back to the community.

- The differences between being a pilot and running long-term care facilities.

Darryl Fisher - https://www.linkedin.com/in/darryl-fisher-50011b144/

Mission Senior Living - https://www.linkedin.com/company/missionseniorliving/ 

Dream Flights - https://dreamflights.org/

--

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this week’s episode of the LTC Heroes podcast, we sit down with Fee Stubblefield, Founder and CEO at The Springs Living based in McMinnville, Oregon.

Fee grew up in Pendleton, Oregon, working for his family business and local ranches. The Springs Living has 18 Senior Living Communities: 13 in Oregon, five in Montana, and two more under construction.

The episode begins with Fee answering what he’d change in long-term care if he could and what the most significant change is he’s seen in the industry.

A lot of Fee’s personal story ties into his professional career. He talks a lot about his grandmothers in the episode as they’re the reason he works in long-term care.

Fee shares about his relationships with his family and explains that he built his first facility because he wanted to create somewhere his grandmother would feel at home.

We also learn what Fee used to do before he decided to move into long-term care. He also shares how he markets The Springs Living and explains that the company usually gains residents via word of mouth.

Toward the end of the episode, Fee shares how his role and responsibilities have changed over the years.

Learn all about leadership styles in long-term care and more, by tuning into the latest episode of the LTC Heroes podcast with Fee Stubblefield, Founder and CEO at The Springs Living.

• The Springs Living

We appreciate you listening, and we are motivated by your feedback.  Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Jason Cronk, President and COO at Immanuel Lutheran Communities.

Topics Jason discusses include:

- Developing Western-style lifecare communities in mainland China.

-The learning curve involved in working in China versus the US.

-Their approach to talent acquisition and recruitment to their facility in Montana.

-The focus on RNs and CNAs in their recruiting.

-Jason’s leadership style and relationship with his team.

-Making data-driven decisions through focus groups and surveys.

Jason Cronk - https://www.linkedin.com/in/jasonrcronk/

Immanuel Lutheran Communities - https://www.linkedin.com/company/immanuel-lutheran-communities/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In the latest episode of the LTC Heroes podcast, we speak with David Coppins, CEO and Co-Founder at IntelyCare Inc. and Chris Caulfield, Co-Founder and Chief Nursing Officer of the same company. The talk takes place on a cruise to celebrate Nurses Week. There are around 500 people onboard.

IntelyCare is a digital staffing platform with thousands of nurses, nurse assistants, nursing homes, and assisted living facilities signed up. The app matches healthcare professionals with facilities for temporary staffing needs.

Nurses can use the app to find anything from a single shift to a month-long assignment. Client facilities can request a specific type of nurse with certain skill sets. They simply enter their requirements into the platform and they’ll usually have the shift filled within a short period.

IntelyCare has become very successful and now operates in 30 states.

David and Chris attribute their success to coming in as new players in the market. While there are other staffing agencies with good existing client relationships, IntelyCare is proud of the growth of the number of its nurses and of how well-engaged they are with the company.

Discover how the healthcare staffing app IntelyCare works by tuning into the latest episode of the LTC Heroes podcast with David Coppins, CEO and Co-Founder at IntelyCare Inc. and Chris Caulfield, Co-Founder and Chief Nursing Officer of the same company.

• IntelyCare Inc.

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In the latest episode of LTC Heroes, we catch up with Teepa Snow, Owner and Trainer at Positive Approach, LLC.

Teepa is one of the leading educators on dementia and the care that accompanies it in North America. She’s an occupational therapist with 42 years of clinical practice. She’s currently working with a number of national and international projects and organizations.

We have spoken to Teepa previously about her experience. In this episode, we discuss more specific topics related to dementia and how to engage people with dementia.

The episode begins with Teepa sharing what she’d change in long-term care if she could and what the biggest change is that she’s seen in the industry over the years.

Teepa also discusses her ways of training staff and how she teaches them to engage residents.

Teepa talks about what science there is to back up her view that engaging people with quality presence can improve dementia symptoms.

She also delves into the topic of how accepting that a loved one has dementia affects the family.

Toward the end of the episode, Teepa shares what she’s doing differently in her role compared to two or three years ago.

Learn all about dementia from an expert with 42 years of clinical practice, by tuning into the latest episode of LTC Heroes with Teepa Snow, Owner and Trainer at Positive Approach, LLC.

• Positive Approach to Care

We appreciate you listening, and we are motivated by your feedback.  Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

--

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Buffy Lloyd-Krejci, Chief Executive Officer at IPCWell, the top infection control consultant and disease prevention expert in the United States.

Topics discussed include:

- The inspiration for Buffy’s book, “BROKEN, How the Global Pandemic Uncovered a Nursing Home System in Need of Repair, and the Heroic Staff Fighting for Change.”

- How she had to change some names in the book because the industry can be very punitive.

- Her surprise at how the industry reacted to the book and the number of times she was thanked for telling people’s stories.

- How the nursing home system was broken and how it can, and must, be transformed.

- The positive effects the industry can take away from facilities that put the residents first and take care of their staff.

- How the knowledge that Buffy was writing her book for the workers inspired her to keep going.

- Simple changes that can be implemented to improve nursing home conditions.

- Looking at the truth behind what happened during the pandemic to learn from it.

Buffy Lloyd-Krejci - https://www.linkedin.com/in/buffylloyd/?locale=fr_FR

IPCWell - https://www.linkedin.com/company/ipcwell/

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

This week, we chat with Ben Wingrove, Founder of SchedulePop — a leading staff scheduling app that started in 2015.

SchedulePop allows people working in the long-term care industry to view and manage their schedules easily.

This episode is a little different than usual, as Ben shares his screen to explain the functionality and design of the SchedulePop app.

In the episode, we discuss various topics, including:

- Ben’s unique transition from the entertainment and nightlife industry into long-term care and the adjustments he needed to make.

- Ben’s experience in marketing, UX and design.

- The functionality, colors and design of the SchedulePop app.

- How SchedulePop has improved the satisfaction of staff, such as providing the ability to easily request time off work.

- Details about SchedulePop, such as the fact that it works with nearly 200 facilities.

- Details about the future of SchedulePop, such as the widgets the team is introducing and the meetings planned with focus groups to help improve the app.

SchedulePop - https://www.schedulepop.com/

#seniorliving #longtermcare #seniors #seniorcare

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode, we speak to Brittney Tyler, Senior Executive Director at Apopka Health & Rehabilitation Center.

Topics discussed include:

-  Brittney’s passion for long-term care and her role as a servant leader.

- Her initial interest in nursing and her mother’s influence. 

- The importance of making a difference in the community, impacting the industry and engaging with younger generations interested in healthcare administration.

- Her role in healthcare policies, lobbying and advocating for the industry. 

- Taking on challenging facilities, building positive cultures and making meaningful connections with staff and residents.

- The importance of educating decision-makers about the daily challenges in long-term care.

- Her sources of information, which include social media, networking, reading and staying up-to-date on industry changes.

- Setting a positive tone in her interactions with staff through morning meetings, affirmations and maintaining an energetic attitude.

Resources mentioned:

Brittney Tyler - https://www.linkedin.com/in/brittney-tyler-nha-mba-aa2792b2/

Apopka Health and Rehabilitation Center - https://www.ablehearts.org/communities/apopka-health-and-rehabilitation-center/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at

Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this week’s episode of LTC Heroes, we speak with Randy Gasser, Executive Director at Woodhaven Retirement Community, and Angela Feldbauer, Director of Admissions and Marketing of the same company.

The Woodhaven Retirement Community is located in Livonia, Michigan, and offers personalized full-service care for adults aged 55 and older.

Most of the episode focuses on the skilled nursing license placed in escrow at Woodhaven during Covid-19, and we learn about the risks and challenges this introduces.

We hear in-depth about the transformation the community has gone through, and also how they worked through Covid-19. This year, 32 skilled nursing and rehabilitation beds were licensed for luxury living and long-term care.

Randy also speaks about the people who inspire him in the LTC industry and how his current self differs from his past self.

Angela discusses the community’s marketing strategies in detail, explaining the techniques that have worked and how the methods have progressed and changed over the years. Toward the end of the episode, Angela reveals what the company’s primary marketing goal is.

Finally, Randy is asked if there is anything the team would have done differently during the significant changes made at Woodhaven Retirement Community.

Learn about the recent big changes made at Woodhaven Retirement Community by tuning in to the latest episode of LTC Heroes with Randy Gasser, Executive Director at Woodhaven Retirement Community, and Angela Feldbauer, Director of Admissions and Marketing there.

Resources:

• Woodhaven Retirement Community
• randyg@woodhavenrc.org

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses, and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In this episode, we have a thought-provoking conversation with Jill Vitale-Aussem, President and CEO of Christian Living Communities. Jill provides a refreshing perspective on senior living. She shares her insights on redefining the approach toward aging and senior care, with a specific focus on dignity, purpose and the well-being of residents.

Key Takeaways:

(03:16) Discovering your passion can significantly influence your career path and professional journey.

(10:12) Jill’s journey to leadership in the senior living industry is driven by a passion for transformative change.

(17:33) Embracing life’s ‘bright spots,’ or small victories, is crucial, especially during challenging times.

(26:57) The importance of meaningful engagement and relationship-building in senior living communities is paramount.

(33:28) Overcoming systemic challenges in senior care requires deep introspection, breaking molds and rethinking paradigms.

(42:02) The hospitality model in senior living has its flaws; meaningfulness and purpose are crucial.

(57:51) Transformative change involves shifting perceptions about aging and reframing approaches to senior living.

Resources Mentioned:

Jill Vitale-Aussem - https://www.linkedin.com/in/jill-vitale-aussem/ Christian Living Communities - https://www.linkedin.com/company/christian-living-communities/ The Eden Alternative - https://www.edenalt.org/ Being Mortal by | Atul Gawande - https://atulgawande.com/book/being-mortal/

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.  

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

In this week’s episode of the LTC Heroes podcast, we chatted with Nate Schema, Vice President of Operations at The Evangelical Lutheran Good Samaritan Society—the biggest not-for-profit provider of senior housing and services in the United States.

The main topic of the conversation is public relations in long-term care and how the organization has made more effort to be in the public eye. The episode begins with Nate sharing more information about his background in long-term care. We learn that Nate has over 15 years of experience in the industry.

Nate discusses the importance of caring for residents and treating them as you would family members. He explains how staff members put residents’ needs first and make them feel special.

Then, Nate goes on to explain how The Evangelical Lutheran Good Samaritan Society used to shy away from the public eye and how they’ve made the steps to change that and why.

We learn how staff members made the brand more visible in the public eye. Towards the end of the episode, Nate also gives advice to other organizations who may want to follow in their footsteps.

Learn how The Evangelical Lutheran Good Samaritan Society improved their PR strategy to be more visible in the public eye, by tuning into the latest episode of the LTC Heroes podcast with Nate Schema, Vice President of Operations of the company.

• The Evangelical Lutheran Good Samaritan Society

We appreciate you listening, and we are motivated by your feedback. Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

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Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

In the latest episode of the LTC Heroes podcast, we discuss marketing and sales with David Hopkins, Executive Director at Grand Villa of Altamonte Springs.

The Grand Villa of Altamonte Springs is a resort-style assisted living and Alzheimer's residence in Altamonte Springs, Florida.

The episode begins with David sharing more information about his role, including his focuses and challenges. We also learn more about the Grand Villa of Altamonte Springs.

David tells us about his life experiences and how he got into long-term care. And we learn about his family background and his experience working at Disney.

We discover that Disney has thorough training protocols and that David and his team have implemented and executed similar training in Grand Villa of Altamonte Springs.

David also talks about his marketing and sales goals for Grand Villa of Altamonte Springs. He discusses how the team approaches marketing and, in particular,  about targeting referrals.

He shares how he takes his residents' voices and words and turns them into marketing.

Towards the end of the episode, David shares information on some books that have influenced how he delivers long-term care.

Learn how to implement training practices from Disney into long-term care, by tuning into the latest episode of LTC Heroes with David Hopkins, Executive Director at Grand Villa of Altamonte Springs.

• Grand Villa of Altamonte Springs

We appreciate you listening, and we are motivated by your feedback.  Visit LTCHeroes.com to join our exclusive Facebook Group for Nurses and our exclusive Linkedin group for Long-Term Care Owners. We look forward to seeing you inside the community.

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Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

On this episode of the LTC Heroes podcast, Chris Wilson, Attorney and Healthcare Ethics Consultant, sits down with us to share her insight on the state of bioethics in the LTC industry.

Chris describes her journey of first becoming an RN, and then an attorney with a focus on bioethics. She shares that there’s often an overlap between bioethics issues and legal issues which need more attention from the LTC industry as a whole.

Chris highlights the fact that the LTC industry is lagging behind other healthcare sectors in regards to bioethics because LTC facilities are so busy with regulation issues and are spread thin for resources.

Bioethics Education

She talks about the importance of educating more health systems on bioethics, and says that all levels of staff should have some sort of bioethics training.

Chris also drives home the point that bioethicists and bioethics committees don’t make healthcare decisions, but rather, they assist others in making the decisions that support patient-centered care.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Rapid Fire Q/A

What kind of valuable and actionable advice do you expect we’ll cover in today’s episode?

I think that we will be able to show how bioethics is a fabulous adjunct to person-centered care, which we're all trying to provide.

What is one lesser-known resource, book, or newsletter that you go to when you want to be up to date on LTC info?

Providermagazine.com and Dr. Karl Steinberg’s Article on Bioethics in LTC.

Who is one mentor who has influenced the way that you do care in our industry?

I have to mention Dr. Karl Steinberg. He's a geriatrician and a certified bioethicist who has led the charge for person-centered care. He's going to be, if he's not already taken the position, President of the Society for Post-Acute and Long-Term Care.

What advice would you give your younger self starting in LTC?

Don't be afraid to stick it out in LTC just because of a bad experience. It's gonna get better. It will get better, and you'll get to be proud of the fact that you work in long-term care.

Resources:

• https://www.linkedin.com/in/chriswilsonrnjd/  
  
• https://elderethics.wordpress.com/  
  
• https://communityhealthcareethics.org/  
  
• https://www.thehastingscenter.org/
  

On this episode, we welcome Ron Nunziato, Senior Director of Policy and Regulatory Affairs at the Health Care Council of Illinois, a non-profit advocacy group that represents more than 300 licensed Skilled Nursing Facilities (SNFs) in Illinois.

Topics discussed include:

- How he started as a provider and operator for 29 years before moving to his current position.

- The lessons he learned in his time as a CEO.

- The importance of leading by example in a management role.

- How the Health Care Council of Illinois provides a singular voice for its members when dealing with governmental agencies.

- Lessons for government agencies to be more collaborative.

- The workforce development issues in today’s healthcare industry.

Ron Nunziato - https://www.linkedin.com/in/ron-nunziato-63630b4/

Health Care Council of Illinois - https://www.linkedin.com/company/health-care-council-of-illinois/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this episode, guest host Jalene Carpenter speaks to Peter Murphy Lewis, Vice President of Marketing at Experience Care, Podcast Host of LTC Heroes and Television Host of Aqui Te Las Traigo Peter, in the first-ever LTC Heroes takeover.

Topics discussed include:

-  Peter’s diverse background as the founder of LTC Heroes, a docu-series host and VP of Marketing at Experience Care.

- Peter’s CNA role, which deeply impacted him and prompted his passion for long-term care.

- The upcoming Innovation Summit, themed “Forces of Change: The Future of Work.” 

- His keynote, “From Good to Unforgettable,” focuses on personal branding and its significance in building strong connections and advancing the long-term care sector.

- His podcasting approach, which includes anecdotes of how he surprises guests with personal insights, emphasizing the importance of personal connections in long-term care.

- Peter’s motivation to contribute, which extends beyond work.

- His excitement for his opportunity with the unique long-term care community in Nebraska.

Resources mentioned:

Jalene Carpenter - https://www.linkedin.com/in/jalenecarpenter/ Peter Murphy Lewis - https://www.linkedin.com/in/petermurphylewis/ LTC Heroes - https://www.linkedin.com/company/ltc-heroes/

Experience Care - https://experience.care/

Aquí Te Las Traigo Peter - https://www.aquitelastraigopeter.com/

We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us, and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

On this week’s episode, we speak to Mark Parkinson, President and CEO at American Health Care Association.

We caught up with Mark at the Nebraska Healthcare Convention where we discussed various topics relating to his career in the long-term care industry. These include:

- Mark’s experience growing up in Wichita, studying law at the University of Kansas and how he ended up working in the long-term care industry.

- Mark’s key memories working in long-term care facilities.

- Working as a leader and developing a temporary aid program for people to get quick training to help during the pandemic.

- The parts of Mark’s job that he most enjoys.

- Post-pandemic regulatory issues and what they mean.

- Advice for people considering working in the long-term care industry.

Learn more about Mark Parkinson, President and CEO of the American Health Care Association by tuning into the latest episode of LTC Heroes.

American Health Care Association - https://www.ahcancal.org/

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We appreciate you listening and we are motivated by your feedback. Visit LTCHeroes.com to learn more about us and head to LTCHeroes.com/community to join our exclusive Facebook group for nurses and our exclusive LinkedIn group for long-term care owners. We look forward to seeing you inside the community.

Sponsored by Experience.Care

This episode is brought to you by Experience.Care, the only long-term care EHR backed by guarantees.

Your profitability is our priority and your compliance, our cause. Since 1969.

Get your profitability consultation today at Experience.Care/guarantee. Our website is .Care for a reason. We care about your care. Visit us at Experience.Care.

#seniorliving #longtermcare #seniors #seniorcare

How PACE Organizations Deliver Care

On this episode of the LTC Heroes podcast, Stephanie Button, VP at PACE CNY, sits down with us to discuss what distinguishes a PACE organization from other LTC organizations. She also discusses how they navigated the challenges associated with the pandemic.

Stephanie describes PACE as a philosophy of care that combines home-based care delivery with access to a day center for their patients. Acting as both a provider and payor source for long-term care, this all-inclusive model gives patients an alternative to traditional LTC communities. Stephanie points out that anyone who is eligible to stay at an SNF would also be eligible to receive care through a PACE program.

Challenges for PACE Organizations

She says one of the major challenges for PACE organizations is educating patients and their families about how a PACE organization operates. She also notes that there can be a learning curve for new LTC workers transitioning into a PACE organization.

Stephanie dives into how PACE worked through the pandemic, describing their approach to expanding telehealth offerings and organizing mobile care teams. She says PACE plans on leveraging what they learned throughout the pandemic in order to grow as an organization.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Rapid Fire Q/A

What is one lesser-known book, newsletter, or industry resource that you would send me to understand long-term care?

An article I read in grad school called Successful Aging. I really gravitated towards the idea of successful aging and how to define successful aging for yourself through health, wellness, lifestyle, and creating a vision of how you see yourself aging.

Name one mentor that has influenced the way that you deliver care in our industry.

My grandma was very influential in my life when I was young and we had a really close relationship. I just loved listening to her stories about her life and how she aged and she was quite proud of her age. She lived to 92 and was very healthy. That had a big impact on me and was really why I went into geriatrics.

What advice would you give to your younger self?

I would advise myself to be a better educator for people going into health care and social work to help them identify issues and be problem solvers. I think that helps you prepare for the future, especially as we look at aging.

Resources:

• https://www.linkedin.com/in/stephanie-button-9ba380109/
• https://pacecny.org/
• Successful Aging
• sbutton@lorettosystem.org

Change Management in LTC

In this episode of the LTC Heroes podcast, Annette Greely, President and CEO at Jones-Harrison Residence, shares her experience of improving LTC facilities through effective change management.

She says that although some LTC facilities look good on paper, you need to enter those facilities with “eyes wide open,” taking an honest look at what needs to be improved. She shares how she addresses change with leaders that are stuck in their ways by finding a balance between pushing them in the right direction and respecting where they’re at.

Improving Culture at LTC Facilities

Annette describes the importance of involving all parties affected by the change from the beginning and supporting them to stay accountable so that the changes can last.

She notes that cultural change happens when there’s buy-in from management, and even more importantly, when lower-level staff truly understand the “why” of making certain culture changes.

Annette also shares why change management leaders need to be transparent with their decisions so that all organization members understand why the changes are necessary. She closes the episode by discussing how having flexibility as a leader leads to more effective outcomes for those you are leading.

Learn more and sign up to be notified about future episodes at LTCHeroes.com

Rapid Fire Q/A:

What kind of valuable and actionable advice do you expect we’ll cover in today’s episode?

Annette: I think what we're going to talk about is change management. I don't think we ever really use the language in our industry, but that is an essence of what we are doing when we're always managing and looking at system changes.

What is one lesser-known resource, book, or newsletter that you go to when you want to be up to date on LTC info?

Annette: I really read everything. And I think that's the way to do it. I like reading things, even outside of our industry, that might be talking about our industry to give us a different perspective.

Who is one mentor who has influenced the way that you do care in our industry?

Annette: I don't really pick just one person. I feel like people come and go through our careers and I pick the best parts of multiple people.

If you were going to start over in LTC with the knowledge you have today, what advice would you give to your younger self?

Annette: Don't be afraid to make decisions that people might not like. Because if you're going to be a leader, you're going to be in that position, you're going to make decisions people don't like and families don't like and as long as you're doing it for the right reason, hold your ground.

Resources:

https://www.linkedin.com/in/annetteg7/

Good to Great - Jim Collins

7 Habits of Highly Effective People - Stephen Covey

Checklist Manifesto - Atul Gawande

On this episode of the LTC Heroes podcast, Mike Wasserman, Past President of the California Association of LTC Medicine, joins us to share his insights on leadership and person centered care in the field of geriatrics.

The Field of Geriatrics

Mike explains that the difference between the geriatric approach to care and traditional primary care is that geriatrics focuses on the function and quality of life for patients rather than diagnosis, treatment, and cures. Taking a person centered approach to care, geriatrics is about truly getting to know a person in order to figure out what matters most to them with the time they have left.

Mike touches on the unfortunate fact that the number of geriatricians has dropped about 50% over the past 20-30 years. The reasons for this decline include lower pay for geriatricians, poor reimbursement rates for geriatric care, and medical students not being given quality exposure to the field while in medical school.

Leadership Training

Regarding leadership in LTC, Mike says oftentimes when physicians are put in leadership positions, they haven’t had the training or don’t understand how to be effective leaders. This is the product of health systems being stuck in dated approaches to how leaders are developed.

He also discusses the issue of non-clinically trained administrators not understanding the consequences of their choices and how it relates to the overall health of residents. Mike says clinical leaders and financial leaders need to have an equal voice within their organizations to truly improve outcomes.

Learn more and sign up to be notified about future episodes at LTCHeroes.com