Grow Your Holiday Let Business (Jane Mack)
Explore every episode of Grow Your Holiday Let Business
| Pub. Date | Title | Duration | |
|---|---|---|---|
| 22 Nov 2023 | Networking and Learning Opportunities for Property Managers | 00:25:07 | |
The world of property management can seem like a lonely place at times and it can be hard to find the right networks where you can connect with others in your industry. In this episode Damian Sheridan shares all the juicy info about the Book Direct Show and Scale Show conferences. We discuss the benefits property managers can get from these many shows that run each year across the UK, Europe and beyond. Discover the great networking opportunities with like minded people in your industry and the value provided by speakers from across the industry to help grow and develop a holiday let property management business. Damian is the founder of these shows and has created them based on his many years experience in the holiday let industry and by listening to what property managers want for their business. You can connect with Damian and find out more about the shows here: Resources from the show: Free Masterclass: Mastering Property Management Connect with Jane Here: https://www.linkedin.com/in/janemack-consulting/ https://www.instagram.com/janemackconsulting/ Facebook Page | |||
| 05 Jul 2023 | Guest Satisfaction and Revenue Growth with Holiday hero | 00:25:28 | |
In this episode of Grow Your Holiday Let Business, Sjeel Koster from Holiday Hero shares how their guest app can optimise and automate the guest experience, increase revenue, and improve guest satisfaction. As the short term rental industry becomes more competitive, it's crucial to prioritise guest experience optimisation to stand out and attract repeat guests. Focusing on the guests' needs, preferences, and satisfaction can lead to increased revenue and positive reviews, making it a worthwhile investment for vacation rental operators. Let's introduce Sjeel Koster: Sjeel is CEO and Co-founder of guest app / guest experience platform Holidayhero. She has a major passion for hospitality tech and how tech can improve peoples lives. With her guest facing technology she is keen on helping operators to save time, improve guest satisfaction and increase revenue. Key takeaways from this episode:
You can find out more about Sjeel Koster and Holiday Hero here: LinkedIn: Sjeel Koster Website: http://www.holidayhero.com Instagram: @holidayherohq Facebook: Holiday Hero What to do next: I offer consulting and coaching services plus produce free resources, so I recommend you do this next: Download my free guide - 5 Steps to Get Repeat Bookings Connect with me on Instagram and ask my any questions about holiday letting - @janemackconsulting Next episode: I'll be talking about how to improve your guest experience based on your property and what's important to them. It's live on Wed 12 July @5am | |||
| 23 Aug 2023 | From Zero to Fully Booked: Secrets to Online Success for Holiday Lets and Glamping Businesses with Sarah Orchard | 00:28:25 | |
Discover the extraordinary journey of Sarah Orchard, a woman whose love for travel and unique accommodations led her down a path she never expected. From leaving behind the corporate world to building her very own treehouse, being featured on TV and the press and creating her own marketing system which she teaches to hosts. Sarah Orchard is an award-winning marketing strategist, #1 best-selling author, and holiday business owner, who helps fellow hosts confidently move from being invisible online to visible with maximum direct bookings. Sarah provides marketing support through affordable online training courses, a monthly marketing club membership, and 1:1 marketing strategy and planning sessions. Key Takeaways:
Find out more about Sarah and connect with her here: LinkedIn: https://www.linkedin.com/in/sarahorchard/ What to do next - I offer consulting and coaching services plus produce free resources, so I recommend you do this next: Download my free guide - 5 Steps to Get Repeat Bookings Connect with me on Instagram and ask my any questions about holiday letting - @janemackconsulting. | |||
| 19 Jun 2024 | Mark Simpson Unveils the Secrets to Boosting Your Holiday Let Business | 00:34:35 | |
In this episode Jane Mack chats to Mark Simpson, founder and CEO of Boostly, an award-winning company helping short term rental owners increase their direct bookings through website development and marketing teaching in the Boostly Academy. Mark shares his journey from growing up in a family-owned B&B to launching Boostly, emphasising the importance of not relying solely on OTAs (Online Travel Agencies) for bookings. Key Takeaways:
Learn more about Boostly here: Connect with Jane: If you enjoyed what you heard, please leave a review and subscribe. | |||
| 25 Sep 2024 | How Yapstone Simplifies Payments for Short-Term Rentals | 00:31:50 | |
In this episode Jane is joined by Ade Risidore, Chief Marketing Officer for Yapstone - the driving force behind Holiday Rent Payment and Vacation Rent Payment. They discuss the importance of community and trust in the industry, and how Yapstone aims to provide a seamless and specific payment service for short-term rental businesses. Ade emphasises Yapstone's dedication to serving only the STR market, their efforts to build strong relationships, and the importance of understanding and addressing the challenges faced by property managers. They also touch on the excitement of streamlining payments for a better guest experience. Get to know Ade: Ade doesn’t waste time with one-size-fits-all providers. He’s not here to cater to online shops selling socks and t-shirts or SaaS software subscriptions. He’s here for you—the short-term rental owners and managers who make vacations possible and put smiles on faces when people need it most. You’re tired of rising OTA commissions and generic payment processors that miss the mark. Ade understands your struggle: shrinking profits while the big platforms take a bigger bite of your earnings. That’s why Yapstone exists—a payment solution tailored specifically for your business. No fluff, no gimmicks—just what works. Ade isn’t interested in being everything to everyone. He’s focused on helping the right people—people like you—get the right tools, not more tools. That’s what sets Yapstone apart from the rest. When Ade’s not busy helping your business thrive, he’s out chasing stars. Literally. From the darkest corners of the UK, battling the elements for that perfect night sky shot. Like managing rentals, it’s all about patience, precision, and trusting the process. Listen as Ade shares why Yapstone is the no-nonsense payment solution you need to regain control of your rental business. Connect with with here: Email: ade.risidore@velopayments.com Connect with Jane here: Please leave a review if you enjoy the show! | |||
| 31 Jul 2024 | Revolutionising Guest Referrals with Deborah Labi | 00:32:20 | |
In this episode Jane interviews Deborah Labi, founder of the TechSplained Series and the new guest referral platform - Have You Got. Deborah shares her journey from being a property manager in Sydney to developing Have You Got, a community-driven guest referral and listing site. Learn about the platform's features, including a booking process that ensures direct communication between property managers and guests, and the importance of personalising guest experiences. The platform aims to foster collaboration over competition among property managers, globally. Deborah also emphasises the role of technology in improving guest experiences and the benefits of a user-friendly property management system. Connect with Deborah here: Connect with Jane here: If you enjoyed this episode, please leave a review, thank you! | |||
| 07 Aug 2024 | Mastering TikTok for Your Holiday Business with Derry Green | 00:38:14 | |
In this episode, host Jane Mack speaks with Derry Green, founder of award winning The Secret Garden Glamping, about how to use TikTok for your holiday let business Derry shares his journey from creating a garden glamping pod during the COVID-19 lockdown to becoming the most booked glamping site in the UK.
This episode essential for anyone looking to enhance their social media strategy and bring in TikTok to attract more direct bookings. Listen to the end for a special birthday offer from Jane for property managers. Find out more about The Secret Garden Glamping here: @thesecretgardenglamping on Instagram Connect with Jane here: Email: jane@janemackconsulting.com If you enjoy the podcast please leave a review and subscribe so you don't miss an episode. | |||
| 06 Dec 2023 | Marketing and Business Growth Event for Hosts by Hosts | 00:25:25 | |
In this episode Jane talks to Sarah Orchard, founder of Get Fully Booked, about her in person event she is holding to support hosts with their marketing and business growth for 2024. The event will include speakers from across the industry who are all hosts themselves so listen in to get all the details, including:
Sharing in the hospitality industry is so powerful and this is a great way to grow your network with hosts in the same industry. Plus, there is a live stream available for those that cannot make it in person. Sarah Orchard is an award-winning marketing strategist, #1 best-selling author, and holiday business owner, who helps fellow hosts confidently move from being invisible online to visible with maximum direct bookings. Sarah provides marketing support through affordable online training courses, a monthly marketing club membership, and 1:1 marketing strategy and planning sessions. You can book the event here: Sarah's Website Find out more about Sarah and connect with her here: https://get-fully-booked.com/ Free Resources from the show: How to Get Bookings and Expand in a Difficult Market Find out more about Jane and connect: | |||
| 04 Oct 2023 | Property Managers: How to Attract New Properties to Your Portfolio | 00:11:51 | |
Bringing on new properties is an essential part of growing your holiday let business. When it happens organically it's great! But when things slow down or there are specific properties you would like, what do you do? It's not enough to just post about your services on social media. Listen in as your host, Jane Mack shares 3 ways that you can attract the properties you want and bring you the best returns. Resources from the show: 5 Step Guide To Managing and Supporting Your Property Owners You can find out more about Jane here: If you like what you heard, please leave a review for others to see. | |||
| 27 Sep 2023 | Staging Your Property to Create Scroll Stopping Photos with Helen Griffith | 00:27:38 | |
Providing the right photos for your property can make all the difference between potential guests scrolling on or stopping in their tracks. In this episode, Helen Griffith of Dream Catcher Property Staging talks about how to get those scroll stopping photos that can boost your property's direct bookings. Helping Holiday Home Owners present their properties to a high standard to stop the online scroll is Helens mission. Using her experience in Interior Design and Customer Service she transforms holiday homes that stand out online and help drive direct bookings. Key Takeaways:
You can connect with Helen here: @dreamcatcherinteriors_ on Instagram Resources from the show: 5 Step Guide to Managing and Supporting Your Owners Connect with Jane here: | |||
| 10 Jul 2024 | Breaking free : How to Step Away from the Day to Day | 00:22:31 | |
In this episode Jane addresses a major challenge faced by property managers: stepping back from day-to-day tasks while ensuring the business continues to operate smoothly. Jane shares personal stories and strategies on how to transition from being involved in every detail to focusing on business growth. Key points include:
Jane also recommends the book - 'The E Myth' by Michael Gerber to help business owners understand how to improve their operational efficiency. Link to the book Tune in for insightful advice on how to make your property management business run without your constant intervention. Need support in your property management? Simply email Jane: jane@janemackconsulting.com Connect with Jane here: | |||
| 13 Dec 2023 | How to Stand Out from the Competition with Niche Marketing | 00:31:02 | |
If you ever wonder about different ways that can help your holiday let / short term rental stand out from the competition, then niche marketing could be a great option for you. In this episode Jane is talking to Heather Bayer about the art of niche marketing. Here are the main takeaways:
Recovering property manager, educator and consultant, with 28years industry experience, Heather is the voice behind the Vacation Rental Success podcast & creator of education resources for VR professionals at Vacation Rental Formula Business School. From her experience as an owner of multiple properties in the UK and Canada, and for 20 years as CEO of one of Ontario’s leading property management companies, Heather is committed to developing quality education material for the vacation rental industry. The popular podcast has over 540 episodes of interviews with over a million and a half downloads. Contact Heather at heather@vacationrentalformula.com and visit www.vacationrentalformula.com for more information. Heather's Facebook group @cottageguru on Twitter Heather on YouTube Free resources from the show: How to Get Bookings and Expand in a Difficult Market Connect with Jane: | |||
| 02 Oct 2024 | Harnessing the Power of WhatsApp for Your Holiday Let Business | 00:29:10 | |
In this episode Jane is joined by Daniela Derin of Skol Apartments Marbella. Daniela shares her journey from real estate to holiday rentals, discussing how her business adapted during the 2008 financial crisis and later thrived through engaging social media and WhatsApp marketing strategies during the pandemic. Daniela discusses:
Daniela provides practical advice for property managers and hosts on starting their WhatsApp marketing journey and emphasises the importance of consistent, inspiring content. Listen to learn how to effectively incorporate WhatsApp into your marketing strategy and boost your holiday let business. Connect with Daniela Here: Daniela's Book: https://mybook.to/WhatsAppBook WhatsApp: +34 649 999 867 Connect with Jane here: If you enjoy the episode, please leave a review! Thanks | |||
| 03 Jul 2024 | The Blueprint to Property Management Success with Steve Calascione | 00:30:56 | |
In this episode Jane is joined by Steve Calascione, founder of Success With Class coaching business and former co-founder of New England Property Management, which he sold in 2023. Steve shares his journey from a decade in the hospitality industry to venturing into real estate and starting his property management company during the pandemic challenges. He delves into his strategy for scaling his property management business, emphasising the following areas:
Plus, listen in to hear his 1 top tip for property managers looking to scale their business. You can connect with Steve here: Connect with Jane here: | |||
| 13 Nov 2024 | Building Your Holiday Let Portfolio: From Start Up to Success | 00:33:50 | |
In this weeks episode, Jane talks to Jess and Chris, owners of Cosy Holiday Homes in Pembrokeshire. They have created a holiday let portfolio of currently 5 properties, ranging in different sizes and some include a swimming pool. Key takeaways:
You can check out their properties here: Connect with Jane here: | |||
| 26 Jul 2023 | Simplify Online Review Requests and Attract More Guests | 00:18:15 | |
Pramaze's Ian Shapiro prompts holiday let owners to take control of their reputation by simplifying the review process, with the goal of attracting new customers and being able to stand out in a crowded holiday rental market. By leveraging the power of online reviews, you can increase your property's visibility and attract more bookings. Pramaze makes that whole process simpler and really easy for your guests. Listen in to hear how you can make this work for you. Let's introduce Ian Shapiro: Ian Shapiro is a seasoned entrepreneur, with a background in managing events for bars and restaurants, where he saw the growing importance of online reviews in attracting new customers. With this insight, he co-founded Pramaze, a service that streamlines the process of capturing positive reviews and showcasing them on clients' websites. Ian's expertise in maximising the impact of online reviews has made him a sought-after resource for holiday let property owners looking to boost their bookings and build trust with their guests. Key takeaways from this episode:
You can find out more about Ian and Pramaze here: Website: https://reputation.pramaze.com/ Facebook: Pramaze for Business Instagram: @pramazeforbusiness Contact Ian direct: ian@bfnproductions.com I strongly believe in this service so I am proud to be an affiliate for it, so if you are interested in it please feel free to find out more via my link - Jane's Pramaze Link What to do next: I offer consulting and coaching services plus produce free resources, so I recommend you do this next: Download my free guide - 5 Steps to Get Repeat Bookings Connect with me on Instagram and ask my any questions about holiday letting - @janemackconsulting. Next episode: I'll be talking about how to manage your time better in your holiday let business. It's out on Wed 2 Aug @5am. | |||
| 25 Oct 2023 | Starting Out in Property Management - Get Your Contracts and Pricing Right | 00:23:07 | |
In this episode Jane talks about the 2 important areas when setting up and starting your property management business - contracts and pricing. Listen in to hear what should be included in contracts and how to set your pricing. Jane took her property management business, streamlined it and expanded it before selling it. She now uses her 10 years of hands on knowledge and experience to help others in their business. Resources from the show: Managing and Supporting Your Property Owners Connect with Jane Here: If you like what you heard please leave a review for others. | |||
| 11 Oct 2023 | From e-Book to Free Educational Platform - Supporting Your Holiday Rental Journey with Jame Varley | 00:33:46 | |
It started as an e-book and now it's a free educational platform. James Varley talks about the creation of Holiday Cottage Handbook, the free resource for the holiday rental industry. In this episode James shares why it's essential to have this free platform to support the holiday rental industry, and the support it can bring to hosts, investors and property managers at any stage in their journey. With the ever changing market and new trends, it more important now than ever to keep up to date with the industry, to be able to stay competitive. The Holiday Cottage Handbook does just that. James is a media executive and property investor. He has worked across the media industry during his career and most recently spent 10 years leading corporate communications for the Qatar 2022 FIFA World Cup organising committee. He is the founder of Holiday Cottage Handbook – a new communications platform for everyone with a vested interest in the short-term lettings sector. It shares free education for hosts, investors and property managers through its e-book, website, podcast, newsletter and social media channels. James is also the founder and managing director of Varley Media – a communications agency that works with clients across the globe. Find out more about James and the Holiday Cottage Handbook here: Free resources from the show: Connect with Jane: Please leave a review if you found this useful. | |||
| 09 Aug 2023 | Stand Out and Thrive: Amanda Stecker's Key Strategies for Holiday Let Success | 00:28:04 | |
Discover the secrets to success in the holiday let industry as Amanda Stecker shares her journey from building a thriving cottage business to coaching others. As an award winning holiday let business owner, Amanda shares how you can make your holiday let a success from purchase through to growing it and making an income. Amanda Stecker is the Founder of Holiday Letology and Unique Cotswold Cottages offering luxury stays for two where she has achieved a multi-six figure turnover with Unique Cotswold Cottages. The business launched in 2018 and has won awards and consistently seen significant growth in income and earnings. Amanda and her cottages have appeared in the national press and magazines including the Daily Mail, the Express, the Telegraph, Prima Magazine, Yahoo Finance and Your coffee break . Amanda has a previous successful career as a marketing consultant advising clients in marketing best practice and has applied this knowledge to run Unique Cotswold Cottages. She focuses on providing an excellent guest experience from the point of booking, through to guests stay and afterwards. As such the business has beaten industry standards and in particular, higher than average occupancy and nightly rates. Key Takeaways from this Episode:
You can connect with Amanda below: Click here for free help and information to help you on your holiday rental journey https://www.successfulholidayletting.com/information What to do next - I offer consulting and coaching services plus produce free resources, so I recommend you do this next: Download my free guide - 5 Steps to Get Repeat Bookings Connect with me on Instagram and ask my any questions about holiday letting - @janemackconsulting. | |||
| 31 Jan 2024 | Visibility in Your Holiday Let Business: Three Ways to Get Started | 00:13:55 | |
In this episode, Jane talks about the importance of gaining visibility on social media for your holiday let business. Acknowledging the fear and hesitations many face in putting themselves out there, she shares her personal journey of moving from a offline business to an online one. Jane busts some of the fears associated with posting about yourself and showing your face online and shares three simple ways to increase your online visibility without talking or dancing!
Jane stresses the importance of being authentic and keeping content simple to connect with your ideal guests. Plus.... Jane sets a challenge for listeners to try at least one of her suggestions. Which one will you try? Connect with Jane: Need support in your holiday let business? Book a free call. If you like what you hear, please leave a review and subscribe so you don't miss an episode! | |||
| 16 Aug 2023 | Boost Your Bookings with Professional-Looking Photos: Smartphone Photography Secrets for Holiday Rentals - with Becky Craven | 00:28:32 | |
Looking to attract more guests to your holiday rental? Discover the power of professional photography and smartphone techniques in capturing high-quality images that showcase your property and its surroundings. Many holiday rental owners or hosts struggle to capture high-quality images that truly captivate potential guests. Instead, they may be resorting to poorly lit, blurry, or unappealing photos that fail to showcase the true beauty and uniqueness of their property. Not any more!! Listen in to find out how its done. A little bit about Becky Craven: Becky Craven started her journey in 2006, she honed her skills by capturing moments of joy at weddings and family events. With a long-standing relationship with the hospitality industry, Becky's expertise finds its roots in her experience with ad agencies and commercial businesses alike. The pandemic led her to reinvent her skills, leading her to teach people the art of smartphone photography. Now, she focuses on teaching individuals and businesses how to use their smartphones effectively for photography and short video creation, making these beautiful captures a part of their unique brand story. Key Takeaways:
You can find out more about Becky and connect with her here: @beckycravencreative on Instagram LinkedIn: https://www.linkedin.com/in/becky-craven-photographer100/ What to do next - I offer consulting and coaching services plus produce free resources, so I recommend you do this next: Download my free guide - 5 Steps to Get Repeat Bookings Connect with me on Instagram and ask my any questions about holiday letting - @janemackconsulting. | |||
| 30 Aug 2023 | From Local Listings to International Exposure: Maximising Visibility with Cassie Bouverie | 00:23:19 | |
In the fast-paced world of technology and hospitality, Cassie Bouverie, embarked on a mission to help small businesses with their booking process. After 15 years in London working as a broker for Lloyds and then for Dialog corporation, Cassie settled in Edinburgh, where she ran an award winning B&B while raising her children, and as a freelance photographer. It was during this time that she had the idea to create Private House Stays. The concept was developed before OTAs became the norm, as a way to support small business owners in a sector that was soon to become highly digitised. 15 years later in 2012 her hard work was recognised by the national tourism organisation Visit Scotland invited us to become a partner. Today, Cassie is committed to helping small businesses thrive as she was 10 years ago. During the pandemic Cassie seized the opportunity to upskill and develop both herself and her company. In 2020 she received a scholarship to undertake the award-winning HIT Scotland leadership training course and most recently completed a Destination Leadership course run by Edinburgh Napier University. The key takeaways from this episode are:
You can connect with Cassie here: @privatehousestays on Instagram LinkedIn: Cassie Bouverie Tel: 07990595895 You can connect with Jane here: Instagram: @janemackconsulting LinkedIn: Jane Mack RESOURCES: Free Guide - 5 Steps to Repeat Bookings | |||
| 19 Jul 2023 | Boost Your Holiday Rental Revenue with Direct Bookings | 00:29:27 | |
Do you want to boost your holiday rental revenue? Are you tired of relying solely on third-party booking platforms? The solution to achieving greater success lies in direct bookings. As a holiday rental expert, Jenn Boyles has the knowledge and experience to help you increase your direct bookings and revenue. By taking control of your bookings, you can cut down on fees and build stronger relationships with your guests. Listen in as Jenn discusses the importance of direct bookings and how to implement them into your rental strategy. With this solution, you can achieve the ultimate goal of maximising your rental income and providing an exceptional guest experience. Let's introduce Jenn Boyles: Jenn Boyles is the founder and CEO of Direct Booking Success. Her mission is to help holiday let property managers and owners increase their direct bookings with organic marketing techniques. She is also a property manager and owner herself, managing her own award-winning properties since 2013. Finding herself with a property in an OTA over-saturated area was what initially led her down the direct booking path. She is the host of the Direct Booking Success Podcast which is produced weekly with a mix of educational solo episodes and interviews with Hospitality and Accommodation professionals along with fellow property managers and owners. Jenn is also the founder of The Direct Booking Success Summit which is back for its' third year. The Direct Booking Success Summit is only FREE marketing and hospitality educational online summit for holiday let property managers and owners who want to increase their direct bookings. You can find out more about Jenn and her Direct Booking Success Summit here: LinkedIn: Jenn Boyles Direct Booking Success Summit: https://directbookingsuccesssummit.com/ Facebook: Direct Booking Success Facebook Group: Marketing Hub for Hospitality Instagram: directbookingsuccess Website: https://directbookingsuccess.com What to do next: I offer consulting and coaching services plus produce free resources, so I recommend you do this next: Download my free guide - 5 Steps to Get Repeat Bookings Connect with me on Instagram and ask my any questions about holiday letting - @janemackconsulting Next episode: I'll be talking to Ian Shapiro about review systems and how to manage guest reviews . Out on Wed 26 July @ 5am. | |||
| 18 Oct 2023 | Maximising Success: Strategies to Growing Your Investment Property Portfolio with Colette Thompson | 00:30:48 | |
In this episode Jane talks to renowned property investor Colette Thompson about the key to growing a successful property portfolio. Discover the secrets of diversification and the importance of adapting to changing market patterns. Colette shares her years of experience in property including long term letting and flipping to short term holiday lets and renovation projects to create a successful property portfolio of different income streams. Colette was a highly successful corporate contract manager and part-time investor before setting up her own company, Cotswold Property Partners, in 2021. She is now a full-time property developer and investor with multiple income streams, specialising in high-end holiday homes and corporate lets.
Colette grew her property portfolio from £2M to £4m over the last year, this is on track to grow by a further £1.5M as her developments complete in the next 12 months, adding a further 9 holiday homes into the business. Colette is a huge advocate of growing your wealth through property investment, particularly holiday homes – she has an earn and learn programme for anyone looking to invest and learn from real life projects as they go and offers mentoring services and public speaking too.
Connect with Colette here: Facebook - Cotswold Property Partners Free Resources From this Episode: Get Bookings and Expand in a Difficult Market Connect with Jane here: Remember to leave a review and let others know what you thought. | |||
| 29 Nov 2023 | Inspiring Ways to Promote Your Property: From Awesome Photos to Planting Trees | 00:24:32 | |
In this episode Jane talks to Andrew Dalby, founder of ACT Studios, a property marketing company and Beds4Nature, a new free initiative to help properties understand their carbon footprint. Andrew talks about the importance of creating high impact photos and how it's the little things that make a difference. He shares the 3 things that his team look for in a photo shoot and how holiday let agencies can use professional shots for more impactful marketing. Andrew is eco conscious and started Beds4nature to help property owners understand their carbon footprint and offset it by planting trees in local UK woodland projects. He sees this as also a great way to inspire guests to contribute also. Andrew's Links: Resources from the show: Connect with Jane: | |||
| 17 Jul 2024 | Crafting Unique Getaways: Award Winning Jack's Alt Stays Cabins | 00:33:04 | |
In this episode, host Jane Mack talks with Daniel Jack, co-founder of Award Winning Jack's Alt Stays Cabins - a one-of-a-kind hot tub cabin concept on the scenic Isle of Cumbrae. Daniel recounts the journey of building their unique holiday cabins from scratch. Starting in the midst of the COVID-19 pandemic, Daniel and his cousin Adam combined their entrepreneurial skills to create five uniquely themed cabins, overcoming numerous challenges along the way. Emphasising sustainability, they sourced local and eco-friendly materials and integrated smart home technology for a fully sensory guest experience. They also discuss the importance of environmental consciousness, collaboration with local businesses, and share practical tips for aspiring entrepreneurs in the holiday rental market, focusing on determination and thorough financial planning. Find out more about Jack's Alt Stays here: Connect with Jane here: Like what you hear? Please leave a review and subscribe so you don't miss an episode. | |||
| 30 Oct 2024 | Managing Your Property Owners to Maximise Revenue | 00:18:01 | |
In this episode, Jane talks openly about the challenges of managing property owners and how she developed a 5 step framework after managing over 100 owners in her property management business. Her tag line is: Relationships = Revenue, and shares how this 2 way relationships can be developed to ensure property owners stay with your business but also how it’s ok to say ‘No’ sometimes to protect your business reputation. You can get the free download of Jane's 5 step framework here. Connect with Jane: | |||
| 19 Jun 2023 | Welcome to Grow Your Holiday Let Business Podcast | 00:01:13 | |
The podcast for holiday home owners, property managers and anyone else in the holiday let / short term rental industry. Listen to Jane as she shares her knowledge of owning and running a holiday let business. After 10 years, 100 properties and 1000's of guests through the doors, she is bringing you her hands on experience to help you do the same. Speaking with industry professionals and other operators in the industry, each episode has takeaways that you can start using in your business today to grow and expand. Listen in and start growing your holiday let business. You can follow Jane Here: Instagram - @janemackconsulting LinkenIn - https://www.linkedin.com/in/janemack-consulting/ ZKUmFRFqu4HMKLa3RvsQ | |||
| 09 Oct 2024 | Empathy and Excellence: The Robin Bass Approach to Property Management | 00:36:07 | |
In this episode, host Jane Mack welcomes Robin Bass from Premier Properties in St. Croix, US Virgin Islands. They discuss Robin's journey from New York City to the Caribbean, managing properties with an emphasis on kindness and empathy. Robin shares insights on her experiences, including the importance of treating guests with care and integrating technology while maintaining personal connections. The episode underscores the value of creating memorable experiences for guests and the crucial role that kindness plays in building a successful property management business. Here's more about Robin: Robin is a passionate and driven leader whose journey reflects her dedication. A Johnson & Wales University graduate, she excelled academically and served as a Tour Guide. She holds degrees in Fashion Merchandising and Retail Marketing Management, with studies at The Paris Fashion Institute. With nearly two decades in New York's hospitality and travel industry, she mastered customer service. Her community work includes volunteering with New York Cares and serving on the Board of The Animal Welfare Center in St. Croix, where she adopted her dog, Scooby. Since 2016, Robin has been a Property Management and Vacation Rentals expert in St. Croix, founding Premier Properties USVI in 2021. Her referral-driven business thrives on her philosophy, "It is cool to be kind," which shapes her work and community efforts. Connect with Robin: Connect with Jane: If you enjoy this episode, please leave a review, thanks! | |||
| 08 Nov 2023 | From One to 50 Properties....Plus a Celebrity Guest | 00:26:36 | |
They started with one property which then took them on a journey to a full holiday letting company managing around 50 luxury properties and an award finalist. Is wasn't in the plan, so how did that happen? In this episode Jane talks to Tracey Kelly, co-founder of Cotswold Retreats, as she shares her journey into holiday home management that she and her husband Lee started back in 2019. Key highlights from the episode are:
Cotswold Retreats is headed by a husband-and-wife team who started a holiday lettings firm with just one lodge in September 2019 and are now managing around 50 luxury properties across Gloucestershire. Tracey and Lee Kelly were inspired to create Cotswold Retreats, offering luxury accommodation and hot-tub breaks, after buying their first holiday home back in 2019. After a lot of work, they now offer a fully managed service for holiday-home owners, with our current clients praising their professionalism, excellent housekeeping team, and attention to detail. You can follow Tracey and Cotswold Retreats here: @thecotswoldretreats on Instagram Free Resources from the show: How to Manage and Support Your Property Owners You can follow Jane here: | |||
| 10 Jan 2024 | Maximising Your Instagram Bio and Marketing Strategy with Katie Bessant | 00:31:12 | |
In this episode Jane talks to Katie Bessant on how to maximise your Instagram marketing strategy from getting your bio right to attract the right guests to the types of posts to do to stand out from the crowd. Here are the main takeaways:
Katie is a holiday cottage marketing expert who offers coaching and online training programmes to holiday cottage owners and other businesses in the tourism industry to help them improve their digital presence and online visibility, to generate more bookings. Growing up in South Devon, she has been involved in her family’s B&B and has worked in the tourism industry for many years. From waitressing and cleaning holiday lets, to working in the marketing department of the 3rd biggest holiday letting agency in the UK, she's seen every side of the tourism industry and has invaluable experience. She is also a Superhost herself, with a very successful Airbnb, so she totally understands what it’s like to market and manage a holiday let. Connect with Katie: Resources from the show: Free Guide: 5 Steps to Repeat Bookings Connect with Jane here: Remember to subscribe and leave a review! Thanks | |||
| 28 Feb 2024 | Property Management Growth Strategies and Tech Solutions: Insights from Simon Lehmann | 00:31:56 | |
In this episode, Jane speaks with Simon Lehmann, the founder of AJL Atelier, about strategies for growth in property management businesses and the role of technology in this process. Simon is one of the world’s foremost experts on short-term rental and vacation rental. He leads AJL Atelier, a specialized vacation rental, and business consultancy while also advising multiple companies as Board Member and Executive Chairman. A sought-after speaker, panelist, and moderator, Simon loves to broach high-level and technical topics alike, from the future trends of short-term rental to the specifics of online distribution in the top 5 OTAs. Previously, Simon was the Co-Founder & Chairman of Vacasa Europe, former President of PhocusWright, and ex-Board member of HomeAway, to name but a few. He’s also an accomplished operator, having led Interhome as CEO, Hotelplan Group Deputy CEO, and Swissport as EVP. Key Takeaways:
Connect with Simon here: Connect with Jane here: Remember to subscribe so you don't miss an episode and leave a review if you enjoy the show. Thank you. | |||
| 14 Feb 2024 | Beyond Accommodation: Enhancing Guest Experience with Gabriel Wall | 00:29:42 | |
In this episode, Jane talks to Gabriel Wall, the owner of award-winning Wall Eden Farm Holidays - a 3 generational family log cabin business. Gabriel shares insights of how he diversified his family business into multiple markets and guest offerings, and discusses his journey from carpentry to establishing a log cabin holiday park incorporating his hobbies and interests. Listen in to hear the importance of connecting with customers to understand their needs and go beyond expectations. Gabriel also highlights how their accessible cabins tailored for disabled guests, working with various charities, and initiatives towards wellness retreats has come about through his own passions and conversations with guests. Find out more about Wall Eden Fam Holidays: Connect with Jane: If you like what you hear, please leave a review, Thank you! | |||
| 06 Nov 2024 | Managing Difficult Guests: Is the Customer Always Right in Holiday Lets? | 00:17:40 | |
In this episode Jane brings up the topic of - 'Is the customer always right?' We live in a culture of customers complaining to get refunds, and no one wants to have confrontation with their guests. Jane shares her 10+ years experience of dealing with thousands of guests and how to handle a difficult situation, included dealing with negative reviews. Listen in as Jane shares 3 real-life stories of where the customer was not right and the outcomes. Plus, learn the real reason that guests complain. Connect with Jane here: If you enjoyed this episode, please leave a review. Thanks! | |||
| 24 Jul 2024 | The Free Advice Trap: Why Property Management Success Requires More | 00:14:37 | |
In this episode Jane addresses the common 'pick my brains' request in the property management industry. She explains why superficial advice isn't enough and emphasises the importance of deep, personalised consultations for real success. Jane discusses her extensive offering of free resources and stresses the necessity of taking actionable steps to achieve substantial improvements. She shares insights from her experiences and provides a comprehensive look at how in-depth services can significantly enhance property management practices and business growth. Resources from the Show: Join the SCALE Community for Property Managers Connect with Jane Here: If you enjoyed this episode, please leave a review. Thanks! | |||
| 23 Oct 2024 | Starting Strong: Property Management 101 with Jane Mack | 00:14:12 | |
In this bite-sized episode of the Grow Your Holiday Let Business Podcast, host Jane Mack offers insights on starting a property management business. Jane shares guidance on defining service offerings, managing resources, setting clear pricing strategies, and highlights the importance of choosing the right systems to scale your business efficiently. She also emphasises the need for documenting processes and being adaptable to industry changes, including guest expectations and market trends. Jane encourages networking and continual learning to support business growth in the continually changing property management sector. Connect with Jane: If you enjoyed this episode, please leave a review and subscribe. Thanks | |||
| 24 Jan 2024 | Gain Trust with Your Guests and Stand Out from Your Competition with I-PRAC | 00:28:56 | |
In this episode Jane talks to Neely Khan about I-PRAC accreditation and how it will help your guests feel more comfortable booking with you which is another great way to help your property(s) stand out from the competition. I-PRAC is the global accreditation for trusted, professional and certified short term rental professionals. Key takeaways:
Recently appointed as the new Managing Director of I-PRAC, Neely Khan leads the short-term rental industry's only verification and membership company from the forefront. Neely plays a pivotal role in educating STR operators about the importance of trust, trust marketing, and trust psychology for the purpose of more direct bookings - while working closely with founder and CEO of I-PRAC, Chris Maughan. The company has thousands of verified members worldwide, and Neely is on a mission to create a growing community that in many ways will 'reinvent' the way we approach the business of direct bookings and building truly trusted brands. She's also a professional writer and self-proclaimed 'story person' for the STR industry - and has been offering this as a service to operators and suppliers for the past five years. So, some may say she has the ideal set of skills and experience to make her a great fit for I-PRAC - and more importantly, I-PRAC's deep-seated mission. Connect with Neely and Chris Maughan: Neely - LinkedIn. Chris - LinkedIn Connect with Jane here: If you enjoyed the show please leave a review and subscribe. Thanks | |||
| 06 Sep 2023 | Boost Your Holiday Let Business with Dynamic Pricing: Expert Advice from Oliver Hejny | 00:25:30 | |
"Dynamic pricing can be a real godsend for hosts and property managers. Not only does it increase revenue by up to 30%, but it also saves valuable time, allowing them to focus on delivering exceptional guest experiences." - Oliver Hejny Oliver is a short-let industry diehard hailing from Minneapolis, Minnesota in the USA. He started his journey as a housekeeper for a property management company, and was quickly promoted up the ranks. Late in 2021 Oliver began building his short-let network on LinkedIn, having now connected with nearly 5,000 professionals across the globe. He currently works at Wheelhouse, a revenue management & dynamic pricing software company, where he supports the sales team at trade shows across the US & Europe, while otherwise enjoying working from home. In his free time he's an avid supporter or Liverpool Football Club, plays disc golf, and cooks with his wife Annie. Key Takeaways form this episode:
You can connect with Oliver Here: LinkedIn: https://www.linkedin.com/in/oliverhejny You can connect with Jane here and grab the freebie: Free Guide: 5 Steps to Repeat Bookings Instagram: @janemackconsulting LinkedIn: Jane Mack | |||
| 15 Nov 2023 | How to Choose the Right System for Your Property Management Business | 00:24:14 | |
Systems are great at automating many of the day to day tasks involved in property management. Channel managers, PMS (property management systems), booking systems, but how do you know what's right for your business? In this episode Jane talks about how you choose the systems for your business and gives steps to take to choose the right system for your business. Whether you're starting out in holiday let property management or growing your business, then this episode is definitely worth listening to. Resources from the show: Free masterclass - Mastering Property Management Connect with Jane here: If you enjoy this episode please leave a review to let others know. | |||
| 18 Sep 2024 | Guest Stay Lengths: Balancing Flexibility and Profitability | 00:12:54 | |
In this episode, host Jane Mack delves into strategies for extending guest stays at rental properties. Key Takeaways:
Connect with Jane here: If you enjoyed the episode, please leave a review, thanks! | |||
| 28 Jun 2023 | Maintaining Consistency and Overcoming Challenges in the Holiday Let Market | 00:43:51 | |
Do you want to ensure that every guest who stays in your holiday properties receives consistent, top-notch service? The solution to achieving this result is having systems in place for quality control and the ability to deal with and overcome challenges. n this episode I'll be chatting with Lisa Roads as she shares the importance of consistency in service and how having quality control systems can help you achieve the ultimate goal of providing an excellent guest experience. Listen in to find out how you can take your holiday property management to the next level and deliver an unforgettable experience for your guests every time they stay with you. Let's introduce Lisa Roads: Lisa is the Holiday Property Coach. After investing in property since her twenties and a successful senior management career, Lisa launched her entrepreneurial journey. She founded, scaled, and transitioned two service companies that filled gaps in the holiday property market, serving hundreds of properties and guests over twenty years. She is now focusing on her passion for business coaching. Working with Lisa within her Five P’s signature program, she now helps holiday letting business owners scale a profitable, customer focused hosting business. Key Takeaways from this Episode:
Find out more about Lisa by connecting with her - Facebook: The Holiday Property Coach Facebook Group: Holiday Letting 101 Support and Success LinkedIn: Lisa Roads Website: https://theholidaypropertycoach.wordpress.com/ What to do next: I offer consulting and coaching services plus produce free resources, so I recommend you do this next: Download my free guide - 5 Steps to Get Repeat Bookings Connect with me on Instagram and ask my any questions about holiday letting - @janemackconsulting. Next episode: I'll be talking to Luke Bujarski from Extenteam on the benefits of remote staffing to help grow your holiday let business. | |||
| 11 Sep 2024 | Unlocking Revenue through Storytelling with Neely Khan | 00:35:10 | |
In this episode Jane is joined by Neely Khan, a passionate storyteller. Neely shares her journey into storytelling, starting from childhood, and explains how storytelling has been a significant part of her career, especially in the hospitality industry. The conversation delves into the psychological impact of storytelling on emotions and actions, as well as the difference between personal and corporate storytelling. Neely emphasises the importance of telling guest stories to drive revenue and engagement. She provides practical advice and examples on how holiday let owners and property managers can incorporate storytelling into their marketing strategies, such as through email sequences, website narratives, and social media. The episode highlights the transformative power of stories in making brands memorable and emotionally connecting with audiences. Links from the show:
Connect with Neely here: Connect with Jane here: Remember to leave a review if you enjoyed the show. Thanks! | |||
| 12 Jul 2023 | Improving your Guest Experience by Learning What's Important to Them | 00:13:14 | |
Having had 1000's of guests through the doors of my managed properties, I learnt what the important things were to them. Having this crucial information allows you to improve your services and ensure consistency across your properties. Consistency builds trust which brings your guests back time and time again. I am your host, Jane Mack and I am a former holiday let agency owner, turned consultant. I'm taking my 10 years of hands on experience and knowledge of owning and running a holiday let agency and sharing it with you. Key takeaways from this episode are:
What to do next: I offer consulting and coaching services plus produce free resources, so I recommend you do this next: Download my free guide - 5 Steps to Get Repeat Bookings Connect with me on Instagram and ask my any questions about holiday letting - @janemackconsulting Next episode: I'll be talking to Jenn Boyles from Direct Booking Success, on how to secure more direct bookings and her upcoming Direct Booking Success Summit. Out on Wed 19 July @5am. | |||
| 28 Aug 2024 | Branding Secrets for Your Holiday Let Business with Claire Robinson | 00:31:10 | |
In this episode Jane speaks with Claire Robinson, founder of Weekend Candy, a travel platform dedicated to unique weekend breaks in the UK. Claire shares her journey from being an award winning copywriter and travel writer to creating Weekend Candy, emphasising the importance of having a coherent brand story. She explains the difference between branding (logos, colours) and a brand (the core promise and essence of a business). They discuss the significance of understanding your ideal customer and how to use branding to make your business stand out in the market. Discover insights for hospitality business owners on developing their brand and resisting distractions from competitors. This episode is packed with valuable tips on establishing a strong brand presence. Find out more about Weekend Candy here: Connect with Jane here: If you enjoyed this episode please leave a review and subscribe. | |||
| 16 Oct 2024 | Building the Brand: Why Your Personal Story Matters in the STR Industry | 00:13:48 | |
In this episode of Grow Your Holiday Let Business Podcast, host Jane Mack discusses the importance of sharing your personal story as a property manager and business owner. She emphasises the impact of personal narratives on building trust and relationships in the short-term rental industry. Jane shares her own experiences in property management and offers tips on how to convey your journey authentically to connect with guests and potential property owners. The episode encourages business owners to share their stories through various platforms, highlighting the significance of being open and honest about personal and professional journeys to resonate with others and foster business growth. Connect with Jane: If you enjoyed this episode, please leave a review and subscribe. Thanks | |||
| 13 Sep 2023 | Mastering Your Mindset: How to Thrive and Succeed in Property Management Business | 00:14:21 | |
Setting the right mindset is the secret to unlocking success in your property management business. A positive mindset can turn challenges into opportunities for growth and transformation. It’s important to remember that success comes from a combination of skill and mindset, with the latter accounting for 80%. Therefore, fostering a positive and proactive attitude is a critical step towards mastering your business. Listen in as I talk about 3 key mindset hacks that I used to move my business forward and you can too! RESOURCES FROM THE EPISODE: Mastering Property Management - 90 mins call Guide - 5 Steps to Repeat Bookings CONNECT WITH JANE HERE: | |||
| 28 Jun 2023 | 3 Strategies to Grow Your Holiday Let Business | 00:20:59 | |
Growing and expanding a holiday let business can be very demanding and time consuming. Having been there and done that, join me in this episode as I share 3 strategies that you can start implementing in your business from today to help you grow. I am your host, Jane Mack and I am a former holiday let agency owner, turned consultant. I'm taking my 10 years of hands on experience and knowledge of owning and running a holiday let agency and sharing it with you. The key takeaways from this episode are:
Thank you for joining me on Grow Your Holiday Let Business podcast, remember to tell your holiday let industry friends that the show is available to listen to on any app that supports podcasts. What to do next - I offer consulting and coaching services plus produce free resources, so I recommend you do this next:
Next episode: I'll be talking to Lisa Roads about challenges in the holiday let industry, how to overcome them and the importance of a consistent service. | |||
| 21 Feb 2024 | Navigating the Challenges of Being a Holiday Let Property Manager | 00:11:57 | |
In this episode Jane outlines the challenges of being a holiday let property manager, with housekeeping as the most demanding. While the role is all-consuming, the satisfaction derived still motivates most people in the profession. Jane talks about running a property management business and how this can be stressful due to immediate guest demands, location and management issues and how there is no one size fits all solution. However, a sustainable strategy is by creating a like-minded community for support, shared experiences, and learning. She is launching an exclusive membership for property managers offering this support. It will be opening at the end of February. Join the waitlist now to be the first to be notified when it opens and get the special founders price! Connect with Jane Here: | |||
| 28 Jun 2023 | Remote Staffing Solutions to Boost Your Holiday Let Business | 00:27:20 | |
If you're feeling overwhelmed by the increasing labour costs and the struggle to find reliable staff for your holiday let business, then you are not alone! You may have tried various strategies to cut down on expenses, such as reducing staff numbers or lowering wages, but this can lead to compromised guest experiences and negative reviews. You may also be sacrificing your own personal time and energy to keep up with the demands of running the business. It's time to consider a remote staffing solution that can provide cost savings, skilled professionals, and increased efficiency, allowing you to focus on growing your business and providing exceptional guest experiences. That's where Luke Bujarski and his team at Extenteam come in - they have helped business owners save time, money, and resources while maintaining high-quality services. Listen in to hear how it works. Let's introduce Luke Bujarski: Luke is a co-founder at Extenteam, the first staffing-as-a-subscription service designed exclusively for the short-term rental management industry. In previous roles, Luke was head of real estate at Stay Gia, a multi-market STR management brand. He also served as research director for Skift and as research director with Phocuswright, where he published numerous seminal reports on the evolution of the short-term rentals industry. Key takeaways in this episode:
You can find out more about Luke and Extenteam here: LinkedIn: Luke Bujarski Extenteam Website: https://www.extenteam.com/ What to do next: I offer consulting and coaching services plus produce free resources, so I recommend you do this next: Download my free guide - 5 Steps to Get Repeat Bookings Connect with me on Instagram and ask my any questions about holiday letting - @janemackconsulting. Next episode: I'm talking to Sjeel Koster from Holiday Hero - a guest app that will enhance your guest experience from before they even arrive at your property. Out on Wed 5 July @5am. | |||
| 14 Aug 2024 | Building a Six-Figure Property Management Business | 00:25:46 | |
In this episode, host Jane Mack walks through the essential steps in building a six-figure property management business. Following on from her own experiences she talks about the following:
Throughout, she highlights the necessity of continuous evaluation and adaptability for long-term success. Listen in for the special offer just for property managers. The free resources mentioned in the show: Guide - Managing and Supporting Your Property Owners Guide - How to Build a 6 Figure Business E-Book - Holiday Cottage Handbook Connect with Jane here: Email: jane@janemackconsulting.com If you enjoyed this episode please leave and review, thanks! | |||
| 07 Feb 2024 | The Impact of Local Tourism: Attracting and Retaining Visitors with Sheila Gilmore | 00:32:54 | |
Boosting your holiday let business with a Destination Management Organisation (DMO) In this episode, Jane discusses the role of (DMO's) with Sheila Gilmore, the chief executive of Visit Arran. They talk about how DMOs can help local businesses by being part of the community, supporting their growth, and attracting the right visitors to the area. Sheila explains how Visit Arran operates differently from other tourism organisations to promote sustainability, local businesses, and responsible tourism. Find out how a local DMO could help and support your business and hear what happened when the legendary Billy Connolly visited Arran. Find out more about Sheila: Sheila was born and raised on Arran, into a hospitality business. Her family has owned the Ormidale since 1935. She took a brief soujourn into eduction for 25 years before returning to her current role in 2012, as Chief Executive of Visit Arran. Sheila really wanted to be a professional Actor, and has won national awards for both acting and production and is a Burnsian and has spoken and performed at Burns suppers across the world. When she's not promoting tourism on the Isle of Arran, she enjoy spending time with her big family, travelling, skiing, chocolate, walking wee Archie-Dug, and living in the most beautiful place in the world. Connect with Sheila and Visit Arran here: Connect with Jane: If you enjoyed the show please leave a review, thank you. | |||
| 26 Jun 2024 | Maximising Summer to Boost Your Property Management Business | 00:21:44 | |
In this episode. Jane discussed how summer is actually the best time to address operational frustrations, noting gaps in processes, and setting up a marketing strategy for winter and next year's bookings. She identifies the importance of tackling these issues in real-time rather than postponing them to winter, sharing personal experiences and client feedback about the benefits of having a business mentor during peak seasons. Listen in to hear valuable advice on planning ahead, marketing for winter bookings, and the importance of continuous improvement even when business is at its busiest. Connect with Jane here: Get in touch with Jane - jane@janemackconsulting.com Please leave a review and subscribe if you enjoyed this episode. | |||
| 21 Aug 2024 | Top Tips for Attracting Winter Guests to Your Holiday Property | 00:13:32 | |
In this episode host Jane Mack discusses the importance of transitioning your marketing and property preparations from summer to winter. With August coming to an end, it's crucial to start promoting winter bookings to attract early planners. Jane highlights the significance of having a concrete marketing plan and optimising your property to showcase its winter appeal, such as highlighting features like wood-burning stoves and open fires. She also stresses the value of collaborating with local businesses and making small property enhancements to stay ahead of the competition. This episode offers actionable tips for holiday home owners and property managers to maximise their revenue potential in the upcoming colder months. Connect with Jane Here: Email: jane@janemackconsulting.com If you enjoy the episode please leave a review. Thank you! | |||
| 04 Sep 2024 | Mastering LinkedIn for Your Holiday Let Business | 00:23:12 | |
In this week's episode, host Jane delves into the benefits of using LinkedIn for businesses, specifically in the holiday let industry. Jane addresses common apprehensions about the platform, explaining how it has become more engaging and less corporate. She highlights the numerous advantages of LinkedIn, such as increased engagement, networking opportunities, and access to up-to-date industry information. Jane also provides practical steps for setting up a compelling profile, making connections, and creating engaging posts to maximise LinkedIn's potential. Tune in to learn how to start or enhance your LinkedIn journey and grow your business. Here are the companies to follow on LinkedIn as mentioned in the episode: Yapstone Scale Holiday Cottage Handbook Vacation Rental Business School Direct Booking Success Bookster Pillow partners Follow Jane on LinkedIn HERE If you enjoy this episode please leave a review, thanks! | |||
| 01 Nov 2023 | Top 10 Tasks to do Over Winter for a Stand Out Property Management Service | 00:25:18 | |
Are you ready to provide a stand out property management service? Winter is a great time to do just that.....and help your business grow. In this episode Jane shares her top 10 tasks to do over winter, to ensure an excellent service is provided to property owners and guests, plus helps grow your business. Having done 10 winters in her property management business, Jane has developed a lot of knowledge on what needs to be done, and the major benefits of it to your business. Listen in and get ready for winter! Resources from the show: Book a free call to help with your property mangement Connect with Jane Here: | |||
| 20 Sep 2023 | Boost Your Property Management Efficiency with AI Communication Software - Clive Titmuss | 00:30:38 | |
In this episode Clive Titmuss, founder of Hello Hosty, unveils his new AI guest communications software which will alleviate the constant influx of guest communications and being contacted 24/7. Listen in to hear how 'Alina' can benefit your property management business and free up your time, while your guests receive immediate responses that are just like a human wrote them. Clive Titmuss is the owner and founder of House of Bookings Ltd, a vacation rental marketing agency, and Hello Hosty, an AI powered short-term rental management software company. With nearly two decades of experience in London's real estate industry, Clive began his career in sales before transitioning into property management. Having gained a deep understanding of the challenges that property managers face in the short-term rental industry, Clive created Hello Hosty, a cutting-edge software designed to automate the day-to-day tasks of managing short-term rental properties through the power of ai. By utilising this software, property managers can save time, streamline their operations, and increase their turnover. At House of Bookings, Clive and his team specialise in vacation rental marketing and are passionate about helping property owners maximise their returns through effective marketing strategies. Key Takeaways:
Connect with Clive and find out more about Hello Hosty: Resources from the Show: 5 Step Guide to Managing and Supporting Your Owners Connect with Jane here: Like what you hear? Please leave us a review. | |||
| 02 Aug 2023 | Take Control of Your Schedule: Time Management Tips for Holiday Let Property Managers | 00:16:19 | |
Take control of your time and watch your holiday let business soar as I reveal the key to defeating overwhelm, regaining control, and achieving productivity in this must-listen episode. I am your host, Jane Mack and I am a former holiday let agency owner, turned consultant. I'm taking my 10 years of hands on experience and knowledge of owning and running a holiday let agency and sharing it with you. The key takeaways from this episode are:
What to do next - If you want my eyes and experience working on your business, I'd love to chat! Book a free 30 minute call now and we can talk about the biggest frustration you have right now and you'll walk away with a 3 step plan to solve it.! I would also recommend - Download my free guide - 5 Steps to Get Repeat Bookings Connect with me on Instagram and ask me any questions about holiday letting - @janemackconsulting. | |||
| 20 Dec 2023 | How to Market Your Property through Property Management Software | 00:34:35 | |
In this episode Jane talks to Kelly Odor, Marketing Director of Bookster, about how property management software (PMS) can be used to help property your property. Bookster is property management software specifically designed for holiday rental owners and managers. Key takeaways from this episode:
Connect with Kelly and know more about Bookster here: Free Resources from the show: Guide: Get Bookings and Expand in a Difficult Market Connect with Jane Here: | |||
| 17 Jan 2024 | Gain Your Competitive Advantage by Being More Sustainable with Sustonica | 00:39:19 | |
In this episode Jane talks to Vanessa De Souza Lage, co-founder of Sustonica about how holiday let owners and property managers can gain that competitive advantage by being more sustainable. The main takeaways:
CEO Sustonica - Sustainability Certification for Short-Term Rentals | Mission-Driven Entrepreneur | Marketer | Public Speaker | Women Leadership Advocate | End Violence against Women Activist Vanessa is an entrepreneur and CMO. She's the co-founder of Sustonica, the 1st sustainability recognition for short-term rentals. She also co-founded the leading short-term rental channel manager, Rentals United and is the founder of VRTech, which was a series of events for the vacation rental tech start-up scene to further innovation in the industry. Vanessa is a regular speaker at worldwide events, she’s the originator of the #tieonstage movement raising awareness that there are not enough women on stage at industry events. She also used her voice to help end domestic violence. Connect with Vanessa: Join Jane's new membership for holiday let owners and property managers: Email Jane for more info: jane@janemackconsulting.com | |||