Fraudology Podcast with Karisse Hendrick (Rolled Up)

Fraudology is presented by Sardine.

Two weeks ago, Hailey Windham (Financial Crimes Investigations Officer for SAFE Federal Credit Union) joined Fraudology to talk about the innovative programs she has implemented to spread fraud & scam awareness & training within her organization and community. And today, you get to hear a live example of one of the most successful programs she started: An internal podcast for SAFE Federal Credit Union employees called "The TEA" (TEA = Training, Education & Awareness)

• It's one thing to hear ABOUT something, it's another to hear an actual example; hopefully this episode helps inspire you to find creative ways to educate others in your company about the importance of scams targeting your customers/members and your organization
• You'll also learn how social engineering scams targetting consumers under the guise of "Secret Shopper programs" operate; as well as the experience for the victim, the retailer (via gift card purchases), as well as the experience/impact on the consumers' financial institution.

To connect with Hailey on LinkedIn:

https://www.linkedin.com/in/hailey-windham-cfcs-0603b01ba/

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick continues the conversation (started on episode 169) by Matt Vega, Head of Fraud Strategy and Sidharth Shah, Sr. Product Manager, both at Novo.co, a fintech that provides financial products to start-ups & SMBs. In this episode, Matt & Sid share their experiences with data-driven vendor selection, the challenges of tech integration, and the critical importance of balancing fraud prevention and customer experience in the fintech space.

They also delve into cutting-edge technologies to ensure a positive & frictionless customer experience, by utilizing behavioral biometrics and more insights into the overall customer journey, rather than only taking a snapshot of a customer's actions at the time an action is concluded (at log-in, account creation, "check out", time of transfer, etc.) By having the full picture of the actions a user takes across their platform, they are able to provide a seamless experience to the vast majority of their users; small business customers who need access to their funds quickly. They also introduce the concept of "trip wires" & "land mines" in different areas across their platform triggered by risky, anomalous actions to stop bad actors.

Sid also introduces the importance of customer empathy in successful fraud prevention; and the impact this focus can have not only on ensuring less friction but also on building customer trust & loyalty to your brand. Overall, they stress the need to view people as people, not just customers, and how the right amount of friction can actually make users feel safer.

*If you're intrigued by this innovative approach to fraud strategy, we recommend contacting the team at Spec for a demo! Unknowingly, what Matt & Sid described was exactly what Spec aims to provide, without the hassle of trying to obtain internal engineering or connecting to any APIs! Learn more at www.Specprotected.com

To connect with Matt on LinkedIn (Solicitations won't be replied to):

https://www.linkedin.com/in/thefraudfighter/

To connect with Sid on LinkedIn (Solicitations won't be replied to):

https://www.linkedin.com/in/sidharth-shah/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, Karisse Hendrick shares a Banking on Fraudology episode where Financial Fraud Fighter, Hailey Windham, welcomes Karen Boyer, SVP of Financial Crimes for M&T Bank, to dive deep into the complex world of fraud detection and prevention.

Karen Boyer sheds light on the significance of understanding money movement and the challenges financial institutions face due to resource limitations and evolving tactics, including the impact of generative AI on phishing and social engineering. Together, they unpack the nuanced subject of money mules, the crossover between fraud and anti-money laundering, and the importance of collaboration and increased resources to combat these sophisticated schemes effectively.

To connect with Karen Boyer:

https://www.linkedin.com/in/karen-boyer-cfe-cfci-ccci-0478b523/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

In this episode of Fraudology, we explore three riveting fraud cases: the recent arrest of suspects involved in a spoofing service in London, a credit union credit manager in Billings, Montana who fraudulently stole debit and credit card numbers from customers over a year, and the fascinating "micro debit scheme" that silently siphoned millions from consumers' bank accounts over seven years.

Each story sheds light on different facets of fraud, from fraudulent services sold on social media to the inside job of a trusted bank employee and large-scale, unnoticed thefts through tiny transactions. Tune in to understand the intricacies of these schemes and the measures being taken to catch these fraudsters. Plus, stay tuned next week for an intriguing story about an Instagram account hacker caught by the FBI! Don't forget to check out Haley Windham's "Banking on Fraudology" for more insights into banking-related fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

In this episode of Fraudology, Karisse highlights 3 fraud stories that you will want to be aware of. -Either for awareness, or possibly for a bit of "fraud nerd" comic relief.

First starting out with why the promised episode of an interview with a "special guest", Karisse's daughter has been replaced with an episode of Fraud News for this week. But, this episode WILL be coming soon to Fraudology, where Karisse's teenager will share her own experiences as a "fraud-fighter's daughter, the best advice her mom has given about internet safety, and she'll answer questions submitted by Fraudology listeners (and some of their kids!).

This week, the news was a mix of terrifying or puzzling revelations about professional cybercrime rings, and a new Visa card that will most likely be attractive to them. But, for the 1st story, which was first shared in the weekly newsletter published by Frank McKenna, of FrankonFraud.com, was enough for Karisse to bring back a popular segment from the past. "What The Fraud?!"

From how Chinese Scammers are hiring creative thinkers to design new scam MOs, to the newest Visa Card marketing itself as a "No KYC Visa card" (Is this Legal? Will it Last?), and a Celebrity Plastic Surgeon in Beverly Hills is hit with a two-fer: The "old" data breach + financial fraud trick. -You'll hear highlights of each article, along with thoughts, questions, and additional commentary from a fraud expert; She'll also share why these are stories for online fraud-fighters to be aware of.

Original Articles:

Domain Experts Hired to Help Chinese Scammers Create New Fraud Scams

https://www.databreaches.net/more-plastic-surgery-patients-have-their-nude-photos-and-information-leaked/

Beverly Hills Plastic Surgeon - Data Breach Victim Website -Looks like they've since removed the impersonation alert from their site mentioned in this episode & replaced it with a "Data Incident notice", minimized on the Right side of his website

https://fintechbusinessweekly.substack.com/p/stripe-celtic-bank-power-no-kyc-stablecoin

Join us as we explore this fascinating yet frightening aspect of the internet.

Don't forget to like, share, and subscribe for more insights into the world of fraud prevention.

#Fraudology #CyberSecurity #DarkWeb #FraudPrevention #KarisseHendrick

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

How can Fraudollogy improve? Take our listener survey!

1uap3fykomx.typeform.com

Everyone has a week or two where the stress of it all is too much. Karisse has had one of those weeks. So, this is a shorter episode than usual. But, in the spirit of "Halloween" (where it's celebrated), she provides one of her favorite analogies for how online companies should approach fraud.

Article referenced re: Zombies vs. Dragons in fraud:

https://news.cardnotpresent.com/news/fraud-is-a-zombie-not-a-dragon

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

The 1st Annual Fraudology Benchmarking Survey Report is going to be launched very soon! And Karisse thought that one particular section of the report needs to be talked about, even before the report is published. And that is: The results of the questions surrounding false declines/insult rates

In this episode, Karisse will provide a deep dive into:

• Why false positives are difficult, but critical to measure
• The industry's shocking (but not necessarily surprising) answers about measuring false declines, and how they measure them
• Why having an industry average of false declines is a terrible idea; but measuring them internally is necessary
• Why false declines (especially in the e-commerce sector) have risen by a large margin over the last 12-18 months
• The true cost & impact of each false decline, and why that should matter to you and your organization

It seems like this topic is not discussed enough, or in enough detail for newer fraud leaders to understand why you can never assume that all transactions or accounts that your system or analysts are canceling are true 3rd party fraud. (And let's be honest, does your current provider want to help you identify your insult rate?) But, the cost of not measuring, analyzing, and implementing continual fraud system & process improvements to reduce the number of good customers you are essentially referring to your competitors for life, is too high to ignore.

Next week's Thursday episode, Karisse will talk about the HOW. Now that you know it's critical not allow "perfect to be the enemy of the good" when it comes to measuring false declines, and you've heard how the bulk of the industry is measuring them now, Karisse will share a handful of innovative ways that some enterprise merchants have created a productized way to measure false positives, with little manual effort.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

Viral pop culture moments often happen unexpectedly, and can have unpredictable side effects. Last week we were reminded of this when a pop star's attendance at an American football game prompted a popular athletic brand to sell out of the style of shoes she wore to the game. And, sales of the jersey with her suspected boyfriend's name & jersey number shot up over 400% sales from the week before.

In this solo episode of Fraudology, host Karisse Hendrick explains what these pop culture moments have to do with Fraudology as she delves into the fascinating world of international reselling and its impact on online fraud. From the rise of cross-border shipping and payments to the influence of social media and viral trends, she explores how certain items can become lucrative when sold on secondary marketplaces and/or in different geographical regions.

Karisse also shares stories and insights from her experience in fraud prevention, discussing the some of the (often unknown) challenges faced by retailers, and the importance of adapting systems to evolving customer behavior and trends. Tune in to discover how companies can navigate reselling, prevent fraud, and stay ahead of unexpected trends.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick invites return guest & listener favorite, Gil Rosenthal, a fraud prevention strategy expert & a Fintech Advisor, to discuss the importance of storytelling and strategic thinking in protecting companies and users from fraudulent activities.

They delve into the methodology of storytelling in fraud prevention (used by fraud departments in top companies, such as PayPal), and emphasize the need for a proactive approach to anticipate fraudsters' tactics. From analyzing unique patterns and dollar values to identifying band-aid & long-term prevention solutions to understanding the impact of different strategies and actions, they explore key strategies for staying ahead in the ever-evolving world of fraud.

Tune in to gain valuable insights and learn about the fascinating world of fraud prevention.

Links:

As mentioned in the intro, the 2023 Fraudology Benchmarking Survey (Sponsored by Forter) can be viewed here; with no e-mail or contact information required!:

https://resources.forter.com/fraud-fighter/2023-benchmark-report

To connect with Gil on LinkedIn or to inquire about receiving the full training course as overviewed in today's episode:

https://www.linkedin.com/in/gil-rosenthal/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

The crypto world has been rocked by major shakeups & revelations over the last 2 weeks. How did FTX go from the World's # 2 crypto exchange w/ Superbowl ads, the naming rights to a professional sports arena, celebrity endorsements, etc... to bankrupt in 2 weeks? It's a crazy story! And one that anti-fraud, compliance, Trust & safety & governance teams for all areas of the internet can and should learn from.

Crypto Compliance expert Stephen Sargeant, founder of Airdropd, a crypto content creation firm, came back to Fraudology to talk about...

• What was/is FTX, and what was its place within the world of crypto
• How the company went from perceived success & riches to bankruptcy in less than 2 weeks; along with the details that make this real-life story perfect for a movie
• The mysterious "hack" that occurred the day after the company filed for bankruptcy, and why there is a lot of suspicion about the circumstances
• Some of the fraud-related issues attached to this saga
• What this could/should mean for the future of crypto companies going forward, from regulations to marketing strategies, we tried to cover it all

To connect with Stephen Sargeant:

https://www.linkedin.com/in/stephen-brent-sargeant-cams/

If you're interested in learning about future dates for training courses, send him a message for more info

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

Last week, the online publication ARS Technica published an article covering recent fraud claims from debit cardholders and small online merchants. Based on their research, it became fairly clear that a large number of debit cards issued by at least one major bank had been compromised. And based on the merchant accounts, those cards were being actively tested to create a list of valid card numbers. Given some of the details in the article, it became clear to fraud experts (Karisse included) that this was a scripted attack. Karisse will talk about this specific instance, what can be learned, and what can/should be done by all applicable parties in the CNP eco-system.

This story is just one public example of a trend growing rapidly & anecdotally in conversations Karisse has with Top enterprise online companies. Scripted attacks (aka- bots) are growing in size and capabilities faster than ever before. Karisse will share one of the major reasons why she thinks that is (besides the increased processing power of computer systems), and also lists the type of bots that anti-fraud and Trust & Safety teams should be aware of, and what signs of bots to watch out for. Even if your business hasn't been a target of these bots in the past, that doesn't mean your company will be safe in the future.

Link to the article referenced above: https://arstechnica.com/information-technology/2022/08/wave-of-debit-card-fraud-hits-ally-bank-customers-hacked-vendors/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

Account takeover is a familiar threat to all businesses that encourage customers to establish online accounts. Its advent enabled fraudsters to operate with impunity once they had illegally obtained data to access someone’s account.

Over the years, fraud pros have come up with different ways to identify and stop ATOs. But, as with other types of attacks, fraudsters constantly alter their tactics and innovate, finding new ways to leverage old attacks. In this replay of a popular panel session for the CNP Virtual Summit Series, moderated by Karisse, Mike Lewis (Head of Engineering & ML for Risk at Square), and Shawn Colpitts (Senior Fraud Investigator for Just Eat Takeaway) will share the most recent developments that have changed the way bad actors are accessing, using and monetizing online customer accounts.

These experts shared so much in less than an hour, from how ATOs attack methods have changed in the last few years, some of the reasons why they're scaling so quickly, along with innovative detection & prevention methods from additional layers of technology to process adaptations, to advanced Machine Learning algorithms. Additionally, Mike introduces the term "Targeted friction" as a way to only apply friction in the cases of outliers, instead of an entire group of customers.

Links:

To watch/learn from other sessions hosted by the CNP Virtual Summit Series:

https://www.cnpvirtualsummit.com/

To read the article by David Press, for Airbnb's technical blog:

https://medium.com/airbnb-engineering/fighting-financial-fraud-with-targeted-friction-82d950d8900e

To connect with Mike Lewis, at Square:

https://www.linkedin.com/in/mjlewis/

To connect with Shawn Colpitts at Just Eat Takeaway:

https://www.linkedin.com/in/thefraudelist/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, Karisse talks about 3 recent fraud-related stories, how they can or will impact the industry, and could be important to know for your specific role. As new techniques and technology continue to be used to commit cybercrime, it's important to be aware of what is possible, and to prepare as much as you can before your company or financial institution is impacted (especially for the last story!).

Links to Original articles:

1. Two People Arrested As a Part of a Traffic Stop are Found with 1764 Fraudulent Gift Cards; Tied to Massive Organized Crime Ring Stealing & Manipulating Gift Cards at Large Retail Locations: https://alachuachronicle.com/pair-arrested-with-1764-fraudulent-gift-cards-may-be-part-of-organized-ring/
2. The FTC Warning: Texts Impersonating Fraud Departments for Banks have more than Doubled since 2021: https://www.businessinsider.com/scam-bank-fraud-texts-on-the-rise-ftc-warns-2023-6
3. Deepfakes-as-a-Service provide Realistic Videos of "Humans" for only $145 USD (this should scare us all!) https://www.theregister.com/2023/04/28/tencent_digital_humans/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this thought-provoking episode of Fraudology, Karisse Hendrick sits down with and fraud strategy & prevention experts from the crypto exchange, Uphold, Rob McCall and James Olden. Together, they unpack the complexities of cultivating a transparent and collaborative environment in the fast-paced realm of fraud operations and strategy, emphasizing leadership, open communication, and the pressing need for innovative solutions.

Dive into an enriching discussion that shows the relationship between daily operations and big-picture strategies, the influence of leadership styles on company culture, and the significant role of transparency in building customer trust. Hear how Uphold is revolutionizing the crypto market through customer-centric products and robust fraud prevention tactics, all while navigating the intricacies of the dynamic and sometimes unpredictable financial landscape.

To Connect With Rob: (No Solicitations, Please!)

https://www.linkedin.com/in/rob-mccall-884b8851/

To Connect With James: (No Solicitations, Please!)

https://www.linkedin.com/in/james-olden/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

The co-author of O'Reilly Publishing's Practical Fraud Prevention book, Shoshana Maraney returns to Fraudology to "geek out" with Karisse. They talk about:

• Shoshana's new chapter as a freelance content writer and content marketing strategist and the 2nd book she's about to publish
• The ever-increasing need for online account security and how the methods behind committing Account Takeovers (ATOs) continue to evolve and adapt to be more challenging to detect
• What "Account Handovers" are & why there was a need for a new term

On Thursday's episode, Pt. 2 will cover a lot more about the different types of Account Handovers that more retailers are experiencing, how to tell if you have an AHO issue, and preventative measures to reduce the threat of account handovers at your organization.

To connect with the brilliant Shoshana Maraney:

https://www.linkedin.com/in/shoshana-karin-maraney-26758736/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

This is the 200th episode of Fraudology! So, we decided to do something a little bit different. Instead of Karisse interviewing an awesome fraud-fighter, SHE'S in the "hot seat"!

Karisse asked her friend, podcast producer, and a big reason for the long term success of Fraudology, Lucas Walker to join her on this side of the podcast to ask her anything, along with some questions sent in by listeners.

In this conversation, Karisse shares why (and how) she got into fraud, why she stays, some of the unique aspects of this emerging industry, the biggest myths in online fraud prevention, and what she loves most about being "air support".

Specific to Fraudology, she'll answer questions about her most memorable guests, a time she wanted to give up, what motivates her to keep going, and who in her "IRL" life surprised her the most by becoming a fan of Fraudology! She'll also share a few stories about some of the times that she's been blown away by the support of Fraudology fans (Aka: Fraudologists).

We would have never made it to this milestone without any of the loyal, the sporadic, or the occasional Fraudology listeners, the interesting guests, or our exceptional sponsors! So, thank you!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

Dajana Gajic-Fisic, Head of eCommerce Risk Management at Finish Line is back for a follow-up conversation w/ Karisse about Refund Claim Fraud (RCF). Dajana provides insights on how merchants can address refund fraud and the importance of solving, not just stopping, it.

She also shares that as you begin to measure losses, identify gaps in the process, and start identifying gaps & vulnerabilities, you will not only identify ways to detect & reduce RCF, but also find many areas of opportunities to address gaps that may not be causing fraud, but do result in great financial losses for a retail business, and often provide a poor customer experience. But you don't always need to create brand new processes; Dajana provides a great example of how she leveraged an existing process & report performed by another team, to improve visibility into areas of opportunity to streamline processes & reduce additional costs within the business.

Karisse & Dajana also address some of the mistakes they've seen retailers make when trying to be reactive to one specific gap at a time, and not understand the root causes of the exploits. And Dajana also shares why communication and feedback are critical, the importance of tracking the "wins" you & your team achieve during this process, and why putting your name out there is essential for success.

***As mentioned at the end of this episode, there's a lot more that we want to share with other online retailers, but can't on a public platform (for several reasons). If you need to learn MUCH more about how refund claims fraud, and want to hear all that we couldn't share on a public platform, you can learn more about it & add your name & contact info to the waiting list for the upcoming virtual training course created by Karisse & Dajana here:

https://forms.gle/a1vsWNfs7qe5GdbS8

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick delves into the dark underbelly of cyber fraud that's hitting even the most vigilant of companies. As scams evolve, Karisse brings to light the concerning trends in insider fraud involving employees, spotlighting incidents like T-Mobile employees being lured into SIM swapping scams and customers planning a hefty lawsuit against Bank of Montreal for wire transfer fraud.

Join us as Karisse also explores the alarming effectiveness of malware distributed through fake Facebook AI service pages, impacting over a million users, and Google's firm stance against fraudulent developers. Stay informed on the mechanisms of these sophisticated schemes and learn about the necessity of inter-industry cooperation and knowledge-sharing to combat these digital cons.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick welcomes Matt Vega, the seasoned Director of Fraud Strategy at SMB Financial Services company, Novo Co. With years spent navigating the complex landscape of fraud prevention for prestigious companies like Instacart and Fanatics Digital, Matt provides intriguing insights into effective fraud strategy that will continue to adapt & scale as needed.

Karisse & Matt delve into the importance of understanding good customer behavior and user journeys in order to detect anomalies, and the significant role behavioral biometrics play in this process. They also discuss their experiences with fraud vendors, emphasizing the critical need for creating partnerships, understanding the people & the business you partner with, and the need for businesses to possess strong redundancies and failover systems.

Listen in for an enlightening discussion on Matt's strategy development journey, experiences with Sardine, and thoughts on the future of fraud prevention.

Previous episodes with Matt Vega:

January 2021: From Military Intelligence to Fighting Fraud at Instacart:

https://fraudology-podcast.captivate.fm/episode/episode-16-from-military-intelligence-to-anti-fraud-leader-with-matt-vega-at-instacart

Feb. 2022: NFT Fraud Fighting & Working With MLB:

https://open.spotify.com/episode/7Jk1btDFdProD3tJ4YlLEl?si=81e37ccec7964e62

Feb. 2023: Building a Fraud Strategy for a Complex Business model (also w/ Sidharth Shah):

https://open.spotify.com/episode/1YbaKFEasHV9iPh9i4Tch2?si=3285fae4f458463a

Feb. 2023: Identifying Fraud Before it Happens (also w/ Sidharth Shah):

https://open.spotify.com/episode/2ksLgUvUimf1wmYZ8HLTkh?si=6754e6e281df4701

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick delves into the intricate world of friendly fraud, explaining it as fraud reason code chargebacks that are not actually fraud. Karisse highlights how the ease of filing chargebacks since 2011 has led to a surge in these incidents, putting online businesses at risk of losing billions annually. She discusses the crucial steps merchants must take to distinguish between legitimate and friendly fraud chargebacks, emphasizing the importance of thorough investigation and response to prevent diluting the payment processor's attention.

Karisse also provides insights into the behavioral patterns of Gen Z regarding first-party fraud and the misconceptions many consumers have about chargebacks versus refunds. She advises businesses on implementing effective chargeback management strategies, such as tracking multiple chargebacks from the same source and considering third-party solutions wisely. Throughout the episode, Karisse underscores the value of a fair and holistic approach in reducing chargebacks and enhancing customer service, while cautioning against costly yet ineffective solutions proposed by card brands and vendors.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

Every executive in the corporate world is asking themselves how they can avoid their company from becoming the subject of headlines like MGM has been recently. And, as more information becomes available about the cause of the chaos, it becomes clear that this type of attack can happen to any type of company, despite how much is invested in secure infrastructure & systems.

To help Fraudology listeners learn from this now infamous attack, host Karisse Hendrick invited renowned corporate spy Robert Kerbeck to delve into the world of social engineering, how easy it is to steal information and/or access from the world's largest organizations, and its devastating impact on organizations.

From the tactics used by "rusers" (social engineers) to manipulate employees over the phone to who the best "targets" are & what they will research ahead of time, to the exponential threat of ransomware attacks when combined with social engineering. Kerbeck shares his invaluable experience & insights to provide Fraudology listeners with practical tips to safeguard sensitive information and to be aware of unusual requests, as he reiterates the urgent need for improved training and verification processes.

Consider sharing this episode internally with leaders in customer service, InfoSec, and Senior Leadership & ask for a follow-up meeting to discuss what you can do to prepare employees for social engineering attempts.

Don't miss this eye-opening conversation that uncovers the dangerous reality of cybercrime and its potential consequences for businesses of all sizes.

The best way to prepare your employees for social engineering attempts is to hire an engaging public speaker/corporate trainer to share memorable tips disguised as entertaining stories. Robert is one of the best!

To connect with him on LinkedIn: https://www.linkedin.com/in/robert-kerbeck-12aa7a11/

To purchase his book, learn more about his previous career, watch the trailer for his upcoming TV series, or to inquire about his corporate training program, go to www.RobertKerbeck.com

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by Ilan Zimmer, Director of Payments Risk Management at Coinbase. They dive into the strategic maneuvers of scammers in Australia who exploit ignorance rather than greed, and the transnational, organized nature of these scams that often link to human trafficking. Ilan discusses Coinbase's proactive efforts in fraud prevention, highlighting the challenges of maintaining security within the anonymous world of cryptocurrency. The duo also explores the importance of collaboration among banks, telcos, and other companies to collectively combat scams and safeguard potential victims.

Tune in to hear their passion for eradicating fraud and building a safer global financial ecosystem.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick dives deep into the inner workings of a massive refund fraud operation spearheaded by Nor's Luxury Refunds. Operating through a Telegram channel with over 8000 members, this organization ran a concierge refund service from July 2020 until June 2022, targeting large retailers and designer fashion brands. Karisse delves into the tactics used by the fraudsters, such as false shipment tracking scans, malware, and bots, to scam retailers.

The episode also discusses a recent court document that unravels the extensive operation of Nor's organization, featuring a plea agreement by Tyree Samuel Tinsley, who played a significant role in the network. Tinsley's activities, financial maneuvers, and the eventual consequences are highlighted, underscoring the impact and reach of refund fraud. Tune in to gain an insider's look at the methods, repercussions, and the ongoing efforts to combat such fraudulent activities.

To read the full court document on your own:

https://frankonfraud.com/wp-content/uploads/2024/06/Noirs-Refunds-Extra.pdf?utm_source=frankonfraud.beehiiv.com&utm_medium=newsletter&utm_campaign=528-000-scam-refund-is-going-to-be-crazy-town-for-first-party-fraud

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

Frank McKenna, co-founder of Point Predictive & the author behind the popular blog "Frank on Fraud" is back to talk about a topic he thinks doesn't get as much attention as it should: Credit Washing.

• What is "credit washing" & why has it spiked in the US since 2018?
• Why is it so bad, and what companies/financial institutions does it impact most? What are some ripple effects into other industries caused by this practice?
• Why is the US Department of Justice starting to take this more seriously and crack down on the biggest offenders? (But is that enough?)

Frank will break down this type of fraud that is impacting banks & Fintechs at an exorbitant amount, why this problem will continue to grow and impact most parties within a financial eco-system if it's not rectified soon.

To read the article referenced in this episode:

https://frankonfraud.com/fraud-trends/ftc-investigator-finds-suspect-credit-washing-pattern/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, Karisse answers some of your questions about parenting a child in the "digital age". -Especially as someone who is sometimes too aware of the dark sides of the internet.

For those of us who are parents and fraud-fighters (or in Trust & Safety), there's no doubt that these are the two most important "jobs" we've had and they're at the core of our identity. And, it can be a difficult balance, especially in the 2020's when we especially know all too well that the internet can be powerful in both positive & negative ways, and it becomes a big part of our child/children's lives. How can we keep our kids safe, while also allowing them the freedom to explore the world via the internet?

Thanks to some great questions from listeners of Fraudology, Karisse discusses the importance of educating teenagers about the potential risks they face online every day. From phishing scams to identity theft, she provides practical advice on how parents can equip their children with the knowledge and tools to stay safe online. She will never claim to know everything or to have done everything right. But, her smart, kind & resilient daughter is proof that she didn't mess up TOO much!

If you're a parent, this episode is a gold mine! Don't forget to like, share, and subscribe for more insightful content. #Fraudology #KarisseHendrick #FraudPrevention #ParentingTips #DigitalSafety

And, on Thursday's episode, Karisse's daughter will join her to answer several questions they both received from fraud-fighting parents (and some of their kids!) asking advice as their kids get older and want to interact with the world via the internet.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

Doriel Abrahams, the head of Risk for Forter US returns to answer listener questions after his last episode (April 27, 2023).

Some of the questions covered topics like:

• The benefits & Risks of placing fraud prevention efforts pre- (bank) authorization vs. post- (bank) authorization. Is one better than the other? If so, why?
• The expensive risks of some 3DSecure strategies (such as: approving fraudulent orders + brand dilution, and/or still being placed on chargeback monitoring programs despite the fraud chargeback liability shift); but the benefits of strategic/dynamic 3DS in both the US and other markets such as Europe, India, and Australia
• Doriel was asked to share one of his fascinating case studies, and he walks us through the signals of a potential fraud scheme with unknowns intentions and what was discovered.
• He was also asked a specific question that put him on the spot to answer if Forter has changed over the last few years, and if/how they are different from others in the space.

Beyond answering thoughtful questions from Fraudology listeners, listen in as two friends who are passionate about fighting fraud & supporting the fraud-fighting community, share their observations & appreciation of learning from each other.

To connect with Doriel directly: https://www.linkedin.com/in/doriel-abrahams/

For more information about the Impact conference mentioned in this episode: https://www.forter.com/impact/

To sign up for the free micro course to "Measure What Matters", presented by the authors of O'Reilly Publishing's "Practical Fraud Prevention book", Gilit Saporta & Shoshana Maraney: https://www.forter.com/fraudology/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this explosive episode of Fraudology, we dive into the underbelly of online scams, the unethical use of AI such as deep fakes, and the ongoing strife within major social media platforms to maintain content integrity amidst layoffs and fraudulent activities.

With a captivating discussion on how the landscape of fraud is ever-evolving, Karisse unpacks the interconnected nature of fraudulent schemes across social media, the rise of AI-generated content and its implications, and the critical need for robust cybersecurity measures against the backdrop of rapidly advancing technologies.

Join us on Fraudology to unravel the complexities of modern fraud and gain insights into protecting yourself in the digital world.

Articles Referenced In This Episode:

Social Media Ad Fraud:

https://www.businessinsider.com/social-media-flooded-spammy-ai-content-2023-8

https://www.theinformation.com/articles/musks-x-is-flooded-with-ad-spam-stolen-credit-cards-may-be-key

https://www.404media.co/fake-bill-ackman-and-jim-cramer-instagram-ads-are-trying-to-take-my-money/

The $25 Million (Deepfake) Conference Call:

https://www.wionews.com/technology/hong-kong-office-employee-loses-more-than-25-million-after-video-call-with-deepfake-chief-financial-officer-686908

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

Audience Requested Topic: In this episode of Fraudology, host Karisse Hendrick shares some of her best suggestions for using LinkedIn for professional development, with tips specific for online fraud-fighters.

Whether your short term and/or long term career goals include finding a new job ASAP, down the line, connecting with peers, staying informed within the industry, or "building a personal brand", Karisse provides specific examples to help you achieve those goals. And, if her experiences are any indication, you'll probably receive a lot of unexpected blessings in the form of great friends and career opportunities.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

Too often, fraud-fighters feel undervalued, underappreciated, and misunderstood. When trying to communicate the importance & impact of the fraud team, and trying to convey a sense of urgency to leadership, there are often assumptions made that just aren't true. Or productive.

On today's episode of Fraudology, join host Karisse Hendrick as she welcomes back John Matas, former Global Director of Risk & Fraud for Etsy and Corporate Principal for Fraud & Profit Protection at Macy's, a now currently the founder & principal consultant of BlackLight Security.

While John considers himself a financial crimes investigator at heart, and an outspoken advocate for fraud prevention, when entering a room with execs or other stakeholders within an organization, he strategically doesn't lead with that.

And today, he shares the importance of bridging the gap between fraud prevention and business objectives. Along with his reasons for translating the vast importance & influence the Fraud/Trust & Safety dept, why he started to form this strategy, and how helpful it has been in his career (plus, unexpected outcomes to this approach).

From addressing the impact of account takeovers on customer lifetime value to navigating the challenges of false positives, John shares valuable insights and practical advice for building successful fraud prevention programs.

To connect with John directly with questions, a connection request, and/or a new opportunity, send him a message on LinkedIn:

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

With Holiday season 2023 just around the corner, Dajana Gajic Fisic, Head of e-commerce fraud & risk management for JD Sports North America (previously Finish Line), joins Fraudology to share some of her strategies to prepare for the biggest sales quarter of the year in retail.

While not all online companies earn 50%+ of their revenue in Q4, retailers with popular consumer goods, electronic gift cards, and subscription packages are preparing for late nights & early mornings. And for fraud-fighters, more sales + more demand = more fraud risks. Especially for a Holiday season during an economic downturn.

In addition to talking about what the holidays can mean for fraud-fighting, Dajana also shares some of her top tips for fraud-fighting in the holiday season. She also talks about why she removed all manual review functions from her team and how she was able to do this with great confidence. And she also talks about the topic she first discussed on Fraudology back in January 2022, working closely with cross-functional teams and demonstrating the value & knowledge within the fraud department to leadership.

To watch Dajana's talk on "Preparing for the holidays in retail fraud" for the CNP Summit Series last month (for free), follow the instructions found on their site here:

https://www.cnpvirtualsummit.com/global/en-us/access-virtual-summit.html

To connect with Dajana on LinkedIn (No solicitations, please): https://www.linkedin.com/in/dajana-gajic-fisic/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, Vineet Grewal, Senior Manager of Risk for the popular marketplace Wish .com joins Karisse to talk about her passion for fraud-fighting, people leadership, and relentless improving authorization rates.

With an incredible skill for remembering even the smallest details of sophisticated fraud cases and an impressive knack for implementing complex risk stacks for reducing various types of marketplace fraud attacks, Vineet has quickly become a go-to resource by her peers.

But as important as identifying & preventing fraud and abuse attempts on the platform she works for is, she says her "North Star" has become approval rates. While some may think that reducing chargebacks is the number one goal of a fraud leader, Vineet explains why that goal should always be balanced by increasing sales.

Other topics related to improving approval rates come up, such as: the importance of measuring approval rates from end-to-end, and not just at the front end; being aware of variables within different geographic markets such as holidays, consumer behavior, and the nuances of various payment methods; holding vendors accountable; the importance of using data & storytelling to communicate with cross-functional departments.

To connect with Vineet directly (solicitations & cold messages will not be responded to): https://www.linkedin.com/in/vineet-grewal-7395002b/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

How can Fraudollogy improve? Take our listener survey!

www.1uap3fykomx.typeform.com

Three weeks ago, Karisse provided an updated version of the popular episode recorded in 2019 titled "Merchants are from Mars, Vendors are from Venus" (episodes released Sept. 20 & Sept. 22, 2022). But, in fairness, both Part 1 and Part 2 were more focused on talking about vendor behavior that often causes more harm than good to the Vendor's reputation with merchants (buyers).

Fraudology listener and returning guest Gil Rosenthal got to thinking about the advice he would provide to FraudTech buyers, as a former buyer of fraud technology. When Karisse received Gil's seven-point list of advice for buyers, she asked Gil to come back to Fraudology to talk about these together. They also talk about:

• Gil's month-long vacation on three continents, and the fraud-related epiphany he had while exploring Ireland
• Suggestions for anyone who is tasked with selecting the fraud vendors to speak to and/or to partner with; from asking the right questions, speaking with your peers, selecting the right partner, contracts & pricing, and how to present to leadership why the solution is necessary

To connect with Gil on LinkedIn:

https://www.linkedin.com/in/gil-rosenthal/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick sits down in the hot seat and answers questions from the host of Banking on Fraudology, Hailey Windham.

Together, they explore the intricate challenge of combating fraudulent activities without disrupting genuine transactions—a balancing act that every fraud fighter grapples with. Karisse will share her insights on the importance of analyzing transaction patterns to enhance machine learning tools, which are crucial in identifying and preventing e-commerce fraud.

They also delve into the nuances of the chargeback process, discussing everything from the initial claim filed by a cardholder to the investigation undertaken by processors and banks. Moreover, Karisse sheds light on the potential pitfalls merchants face, such as the financial burdens of chargebacks, the critical importance of proper documentation, and effective responses that can recover substantial revenues.

Now, let’s get started and dive into the world of banking fraud with fraud fighters Karisse Hendrick and Hailey Windham.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

------------------------

Connect with Hailey.

As a 2023 CU Rockstar Recipient, Hailey Windham, CFCS (Certified Financial Crimes Specialist) demonstrated unbounding passion for educating her community, organization and credit union membership on scams in the market and best practices to avoid them. She has implemented several programs within her previous organizations that aim at holistically learning about how to prevent and detect fraud targeted at membership and employees.

Windham’s initiatives to build strong relationships and partnerships throughout the credit union community and industry experts have led to countless success stories. Her applied knowledge of payments system programs combined with her experience in fraud investigations offers practical concepts that are transferable, no matter the organization’s size.

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by Nate Kharrl, CEO of Spec, and a pioneer in bridging the gap between fraud and Infosec teams. As they delve into the complexities of bot attacks, they reveal how fraud teams are increasingly relying on technical solutions (often owned by InfoSec teams) to combat sophisticated tools used by fraudsters.

Nate shares his expertise on identifying and mitigating the impact of the newest generation of bots: all-in-one bots and how they bypass most traditional bot detection tools. Nate shares innovative strategies to detect & prevent bot attacks by resellers, fraudsters & credential stuffers like using poison data; while Karisse emphasizes the importance of effective communication between fraud and Infosec. Together, they explore the evolving landscape of online threats and the crucial collaboration needed to safeguard businesses against the cunning exploits of modern bots.

Tune in for an insightful discussion on the shifting battleground of cybersecurity and the urgent need for united defenses in the digital age.

To connect with Nate Kharrl Directly: https://www.linkedin.com/in/nate-kharrl/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

Karisse picks up where she left off on last week's part 1 of "The Anatomy of Account Takeovers". She dives into the stages of an ATO, and the various ways that bad actors will exploit those stages to access a legitimate user's account. She then talks about the different 3rd party technologies, as well as internal solutions that are commonly being used to detect & defend against ATOs within all verticals of online companies.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of the Fraudology Podcast, host Karisse Hendrick provides a deep dive into what the perpetrator side of fraud refers to as "Inny's".

Inny's, short for "Insiders" are able to bypass the majority of fraud & policy defense systems by colluding with an employee to be given access to the account or action that the fraudster wants. From easily committing account takeovers to refund fraud to balance transfers, SIM swaps, and package re-routes, these are all tasks that customer service agents and/or in-store staff are being recruited and paid to do. And unfortunately, this activity often won't be found utilizing the methods or metrics to identify traditional internal theft tactics.

Karisse will then share how they are recruited, the average amount that they're paid, and what can be done to identify & prevent bad actors from hiring your customers for fraud-as-a-service.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by Patrick Chen, a product expert who has specialized in solving complex risk-related problems creatively with technology for some of the largest online companies & platforms in the world. All of those experiences led him to become the co-founder of Spec, a risk & compliance platform that allows its users to approach fraud, and ultimately their (legitimate) customers' experience in new ways.

This conversation begins with a discussion about the "problem space" in online commerce & financial services. While we've collectively come a long way from where we were as an industry, it's clear to a majority of fraud-fighters (including the host & her guest) that all of the tools & technology that got us here, will not be able to take us through the next 10-15 years. -At least not without more defeat to cybercrime year over year.

Patrick talks about his shared vision of Spec with his co-founder and team of employees, in providing an infrastructure that provides raw data & flexibility necessary for combating fraud. It's a solution they wish they had when they were working to build a risk infrastructure from the ground up at one of the largest online marketplaces in the world; all with less engineering resources & priority than they needed.

And then....Patrick shares the extended vision of the Spec platform, as a marketplace (or an "app store", as a comparison). He shares their belief in the need for intellectual property development & ownership in the industry (for fraud-fighters, by fraud-fighters), the opportunities for experienced fraud-fighters to design & benefit from new solutions on the Spec marketplace, and the importance of understanding different industries to effectively combat fraud.

Karisse then shares a "secret" she's been keeping for over a year, about the first independently designed module on the Spec marketplace; one that will provide transparency & autonomy to retailers targeted by refund claims fraud (aka- refund fraud). And, she can't wait to see the brilliant product ideas of innovative fraud leaders come to life to provide dashboards & actionable workflows to benefit the industry (and their own pocketbooks, directly!)

To connect with Patrick directly: https://www.linkedin.com/in/patrickchen30/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

Last week, Karisse talked about 2 major data breaches that she speculated could lead to an increase in specific fraud method attempts. The next day, she read a LinkedIn post challenging the opinion that data breaches lead to more online fraud. And this caused her to challenge her long-held belief in today's episode of Fraudology.

Throughout this episode, you'll hear facts, data, and anecdotes from different perspectives to try to determine (once & for all?) if some or most online fraud is due to a data breach at some time. Or, is all of the information about every single consumer at the ready of cybercriminals when they want it?

Also discussed: An update from last week's episode on the news of 100s of millions of Twitter account details exposed, as now they have been publicly circulated, with more risks than online fraud/identity theft alone.

https://www.wired.com/story/twitter-leak-200-million-user-email-addresses/

Report cited on data beach data from SpyCloud 2022:

https://spycloud.com/resource/2022-annual-identity-exposure-report/

(FYI- email address, name & company name required to download)

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this riveting episode of Fraudology, host Karisse Hendrick sits down with banking-fraud prevention specialist and recent recipient of the 2023 "Credit Union Rock Star" award, Hailey Windham.

Windham takes us through her passion for anti-fraud work, sharing insights garnered from her broad ambassador training program and the importance of holistic, collaborate approaches in combating fraud. This conversation delves into the challenges of prosecuting fraudsters and the need for a more robust partnership between financial institutions and law enforcement.

Dive in to discover how Windham navigates crypto coalitions, how being a Fraudology podcast guest and listener enhanced her fraud fighting strategies, and the fundaments of the fraud prevention programs she has established. Join us as we shine a spotlight on the critical work involved in creating a safer financial environment.

To connect on LinkedIn with Hailey (no solicitations, please!): https://www.linkedin.com/in/hailey-windham/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

As a continuation of Tuesday's episode (from Sept. 20), Karisse dives into the do's & don'ts of 2 more stages of the sales cycle with online anti-fraud and Trust & Safety technology solution providers. From the worst mistakes a salesperson can make during the initial sales call to how to navigate the follow-up process, including when a prospect "ghosts" you.

The biggest goal of this two-part mini-series is to help both solution providers and their prospects (merchants/banks/marketplaces, etc) understand a little more about each other's roles & perspectives. While the majority of this episode is geared towards solution providers, it is equally important for the buyer's in this process to better understand the pressures that those working for fraud-tech vendors are under; especially in the last few months.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

If you enjoy listening to two passionate fraud-fighters "geeking out" about various fraud strategies...you will thoroughly enjoy this episode! Today, Karisse Hendrick speaks with Doriel Abrahams, Head of Risk for the US at Forter. Starting with how his passion for acting and linguistics/neuroscience prepared him for his accidental career in online fraud prevention.

Then, they discuss how online fraud has been changing rapidly over the last 18-24 months, and how it's more important than ever that all areas of a merchant's fraud strategy adapt to detect the latest methods, or they'll be left behind. Just as it's important to adapt internal operations & tactical prevention efforts, your core fraud provider should also be adapting & innovating at a similar pace as the malicious actors.

We saw this most with the "Master Manipulators" organized crime ring during the peak Holiday season of 2022 when the fraud strategies & technologies used by the majority of online retailers were put to the test during the busiest time of the year for online shopping. This rapid change in fraud tactics can also challenge using existing technology in the ways they've "always been used". Such as the "conventional wisdom" of the past surrounding topics like utilizing 3DS in the US, selectively using 3DS in the EU/APAC, advocating to Issuing banks to improve auth rates, and Karisse asks Doriel to explain why he doesn't believe in relying on negative lists.

To connect with Doriel on LinkedIn: https://www.linkedin.com/in/doriel-abrahams/

**Sign up to receive an invitation to see a demo of the unique ways that Forter approaches e-commerce revenue protection in a pressure-free & anonymous virtual presentation. (More details via the link) https://forms.gle/7B3ew7VAhEtAfE8y8

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology join our host Karisse Hendrick as she explores the fascinating world of fraud prevention and payments with industry experts Angela Borden, of Little Ceasars' Pizza & an active member of the education committee; Tina VanBrunt, a trailblazer from the Gamer Safety Alliance and the MRC board; Mary Chen from Walmart+ and the MRC Americas' Advisory Board; Holly Sandberg, Director of Trust & Safety at Reverb who's passionate about the thrill of fighting fraud; and Marko Medenica, with his rich background in payments and subscriptions at companies such as Google and now Grammerly.

Chapters:

00:00 -09:00 Learning payment and fraud, leading and educating.

09:17 - 10:00 Challenging experience in live events industry recounted.

10:57 - 17: 00 The perfect storm into fraud detection career.

17:04 - 27:00 How to overcome fears like public speaking.

27:06 - 32:00 Connect with diverse colleagues to learn and grow.

32:43 - 34:00 Record submissions, inclusive sessions, challenging selection process.

34:35 - 42:00 Prioritizing MRC, career growth, and impactful work.

42:53 - 45:00 Excitement for expanding education and professional development.

45:03 - 53:00 Founding mentor emphasizing importance of one-on-one interaction.

53:42 - 55:00 Plan and prioritize, schedule networking engagements.

55:49 - 01:00:00 Reflect on impactful learning, revisit, and use data.

Don't forget to subscribe for more insightful episodes like this!

To learn more about the MRC including their upcoming conferences:

www.merchantriskcouncil.org

To connect with MRC members featured in this episode: (No solicitations please)

Angela Borden: https://www.linkedin.com/in/angelamborden/

Tina VanBrunt: https://www.linkedin.com/in/tinavanbrunt/

Mary Chen: https://www.linkedin.com/in/mary-chen-mba/

Holly Sandberg: https://www.linkedin.com/in/hfsandberg/

Marko Medenica: https://www.linkedin.com/in/markomedenica/

Special thanks to the Merchant Risk Council for coordinating this episode with Fraudology.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick delves into the recent Evolve Bank data breach, a shocking cyber incident that exposed 155,000 sensitive consumer accounts, including unencrypted personal and financial information. With over 20GB of leaked Outlook data files from the bank's senior vice president and accounts across high-risk countries, the ramifications are significant. Hendrick also highlights the crucial global police operation, Operation First Light 2024, which froze over 6,700 bank accounts and disrupted major international scam networks, illustrating the ongoing battle against cybercrime.

Additionally, Karisse previews an upcoming episode featuring fraud expert Frank McKenna, discussing the notorious Yahoo boys and their fraudulent schemes. Tune in to stay informed on the latest strategies for fraud prevention and to understand the broader impact of 2024's alarming wave of data breaches.

Related articles:

https://fintechbusinessweekly.substack.com/p/evolve-hack-crisis-russia-linked?

https://resources.sentilink.com/blog/evolve-data-breach?

https://cybernews.com/security/rockyou2024-largest-password-compilation-leak/

https://www.interpol.int/News-and-Events/News/2024/USD-257-million-seized-in-global-police-crackdown-against-online-scams?

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

In this solo episode of Fraudology, host Karisse Hendrick explores the topic of vendor relationships in the context of online fraud fighting.

Through conversations with fraud fighters, Karisse has observed recurring frustrations among merchants, fintechs, and banks when it comes to their vendor partnerships. She shares insights on vendor selection, the challenges of finding reliable solutions, and the importance of customer feedback in evaluating providers.

Karisse also discusses a LinkedIn post by Andrew Austin of CarMax, offering tips and action items for both vendors and merchants. Tune in for valuable advice on maintaining successful vendor relationships in the ever-changing landscape of online fraud.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by Shoshana Maraney , to discuss the challenges faced by fraud prevention professionals in an era of increased uncertainty, and the project they've recently finished that they hope will become a helpful gift to the fraud-fighting community.

Shoshana & Karisse add a few more points to what Karisse was considering on Tuesday's episode: The same qualities that make online fraud prevention professionals great at identifying & protecting their company from fraud threats can also make uncertainty & stress within the workplace, whether they're struggling with challenging co-workers, bosses, or unrealistic expectations.

They complete the episode by sharing a project they've kept "under wraps" for months that is now ready for the input & help of fraud-fighters working for e-commerce and/or marketplaces to create a blueprint for the community to learn from each other. The 1st annual Fraud Benchmarking Survey couldn't have come at a better time, providing online merchants information to help them understand where they stand against their peers, and how to improve their organizations, while navigating the "unchartered waters" of working in tech during these challenging economic times.

If you work for an online merchant in fraud prevention, please e-mail info@chargelyticsconsulting.com w/ the subject line "Benchmarking survey" & Karisse's team will make sure you receive a link to fill out the survey (in 20 mins or less!).

To connect with Shoshana on LinkedIn for freelance writing or marketing strategy services, or to follow her for insightful posts & information: https://www.linkedin.com/in/shoshana-karin-maraney-26758736/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by seasoned fraud prevention experts from Booking.com: Sriram Bhattaru, serving as Product Manager, and Senior Operations Manager Calvin Tewari. Together, they navigate the challenging terrain of fraud prevention in the international travel industry.

In part 1 of this 2 part conversation, delve into both Sriram and Calvin's unique journeys within the fraud prevention world as they focus in on the critical role of product management and the intersection of technology and fraud strategy. Furthermore, they explore the evolution of fraud technology using the S-curve model to understand and anticipate the lifecycle of anti-fraud efforts, offering invaluable insights on operational teamwork, quick wins for stakeholder buy-in, and adapting strategies for varying stages of technology adoption. Don't miss this engaging blend of expertise, analogies, and humor that underscores the dynamic battle against fraud.

Don't forget to subscribe for more insightful episodes like this!

To connect with Sriram Bhattaru: (No solicitations please!)

https://www.linkedin.com/in/srirambhattaru/

To connect with Calvin Tewari: (No solicitations please!)

https://www.linkedin.com/in/calvintewari/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, join host Karisse Hendrick as she delves into the intricate world of merchant processing fraud. In this solo exploration, Karisse discusses a compelling case involving a luxury appliance retailer, Perch, which suddenly closed its doors, leaving substantial unfulfilled orders and an avalanche of chargebacks amounting to a staggering $50 million.

Dive into the complexities of how merchant processors like Amex and Worldpay are managing the fallout, the intricacies of chargebacks, the legal implications, and insightful reflections on risk management strategies used by fraud analysts in merchant processing environments. Tune in for a detailed analysis that intersects legal action, financial obligations, and the relentless challenges faced by payment processors in high-ticket transactions.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

In this solo episode of Fraudology, host Karisse Hendrick explores the pitfalls of relying solely on RFIs (Request for Information) and/or RFPs (Request for Proposals), and how they often lead to unintentional consequences that too many fraud technology buyers (merchants, fintech, Financial Institutions, etc.). While this has been a longtime, standard practice used to compare & select 3rd party technology partners, Karisse has seen too many that end up incentivizing bad behavior from potential vendors.

What kind of bad behavior could be initiated with the submission of an RFI or RFP to a potential solution provider? -Tailored responses to fit buyers' preferences, and not necessarily the features of their own products, high pricing, being sold additional services that aren't necessary, contract loopholes, and ultimately selecting the solution provider that tells you what they know that you want to hear, and not what is necessarily accurate.

In this episode, Karisse provides an in-depth overview of common mistakes that are made in RFIs/RFPs sent to fraud providers, how those can be manipulated to tell you what you want to hear, and often lead to frustration a few months after implementation when you realize the product/service wasn't as good as they made it sound. And starting off a relationship with a new client on the wrong foot isn't good for the vendor and their long-term business goals, either.

Karisse also shares why she doesn't rely on traditional RFI/RFP processes when working with clients to select new solution providers for their fraud & payments needs. Instead, she emphasizes the importance of listening to user feedback, highlighting themes of customer satisfaction and dissatisfaction, and hopefully relying on the ultimate gold standard for vendor selection: A live POC (Proof Of Concept).

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

Today, host Karisse Hendrick spoke with Neill Mac Carthaigh, Global Fraud & Risk Manager at eShopWorld. Neill has had the unique opportunity of leading online fraud teams in 3 countries in the last ~10 years. And a lot can be learned from his experiences.

While talking about his career journey, Neill shared the personal & professional benefits of moving to different countries to fight fraud, the cultural & communication considerations that should be made when hiring & leading international teams, along with the impact of global fraud teams on manual review success rates.

Neill will be back on Thursday's episode to share insights on selecting the right solution provider for your business, methods to verify their claims prior to product implementation, and he'll provide insights to blend operational and technical fraud strategies while maximizing the legitimate customer experience.

To connect with Neill (No solicitations please!): https://www.linkedin.com/in/neill-mac-carthaigh-94500983/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick delves into the pivotal shifts in liability rules for ApplePay on Card-Not-Present transactions, and on the Zelle network. For Zelle, the news about a potential liability shift is designed to protect consumers from scam-induced losses. As financial institutions prepare for an overhaul that positions them to absorb losses from deceptively induced transactions, Karisse examines the potential impacts on fraud prevention and customer safety.

Furthermore, Karisse takes a critical look at the fallout from Binance's regulatory violations; exploring the heavy $4 billion penalty levied against the cryptocurrency exchange for its failure to implement necessary Know Your Customer (KYC) checks and to report suspicious activities. Karisse discusses how Binance's actions facilitated illegal activity including terrorism, ransomware, and child exploitation materials. Highlighting the broader consequences of neglecting robust fraud prevention measures and the essential need for companies to prioritize compliance to safeguard against financial crimes.

Articles mentioned in this episode:

Zelle News:

https://www.nytimes.com/2022/11/28/business/zelle-scams-banks-reimburse.html

Binance News:

https://www.justice.gov/opa/pr/binance-and-ceo-plead-guilty-federal-charges-4b-resolution

https://frankonfraud.com/fraud-trends/greed-and-avarice-binance-never-filed-a-single-sar-ever/

Visa/ApplePay ECI 05 Messaging Confirmation:

E-Commerce Transactions Using Credential-On-File Tokens Provisioned From a Device-Based Token May Be Classified as ECI 05

Regions: US, Canada

15 Dec 2022

Effective 15 April 2023, cardholder-initiated transactions using a credential-on-file token provisioned from a device-based token will be reclassified as electronic commerce indicator (ECI) 05, subject to meeting specified requirements.

Halfway Down This Page:

https://usa.visa.com/support/merchant/library/visa-merchant-business-news-digest.html#:~:text=Effective%2015%20April%202023%2C%20cardholder,subject%20to%20meeting%20specified%20requirements.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick sits down with Andrew Austin, Senior Manager of Fraud Technology for CarMax, to discuss his journey as a fraud fighter and the importance of having a clear mission and purpose in the industry. From his experience in anti-terrorism in the US Military, transitioning "from boots to suits" working within anti-money laundering and banking, and finally what lead him to pursuing Sr. leadership role focused on fraud strategy in e-commerce/lending.

Andrew shares insights on his "why" throughout the different phases of his career within the last 20 years, and how (and why) his reason & purpose for having a career in anti-crime & threat detection changed over the years with maturity & perspective.

As you listen to what Andrew has discovered about himself and his overall purpose in our industry throughout his career journey, both Karisse & Andrew hope you will be inspired to identify your own personal mission statement for now. -and for the future you.

Because, as Andrew will share, this can become your guiding force in your current role, the positions you hold in the future, and the people you choose to work and align yourself with. As important as it is to learn about new fraud trends & technology, Fraudology was also created to help "fraudologists" gain new perspectives & clarity in all areas. -Including their personal development. 

But first, Karisse asked Andrew to share a story he recently shared with me that is sure to bring smiles to anyone's face. -Especially if you are (or will soon be!) a fraud-fighting parent.

To connect directly with Andrew on LinkedIn (NO solicitations, please!):

https://www.linkedin.com/in/awaustin/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

Following the recent replay of the first edition of the episode titled "Merchants are from Mars, vendors are from Venus" from 2019, several listeners have requested an updated version. Over the last 3 years, a lot has happened to change the merchant/vendor (buyer/seller) relationship within online fraud and Trust & Safety, and Service Providers. The pandemic changed a lot including transaction/account volumes and fraud tactics & methods targeting online companies. VC money was flowing from an endless faucet....and then, within the past few months, has dried up with no promise of when investors will be ready to write more checks. Also due to recent economic downturns, budgets for online companies w/ fraud issues are being cut, with fraud-fighters sighting "Expected to do more with less" as their #1 cause of work stress in Q3 2022.

So, in this first part of the 2022 edition of this episode, Karisse talks about some of the factors that are causing solution providers to be stressed out, and at times, pushy & desperate; and, also why it's not always reasonable to expect a reply to an email from a prospect. She also provides do's & don'ts for content marketing and initial sales emails & calls from vendors to fraud-fighting practitioners.

On Thursday's episode, Karisse will provide more advice for vendors & merchants throughout the 1st 1/2 of the sales cycle.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by Jason T. Brown, a former FBI agent turned whistleblower attorney. They delve into the world of corporate fraud and the crucial role whistleblowers play in exposing wrongdoing.

From discussing various whistleblower statutes to highlighting the incentives and protections available, Karisse and Jason reveal the significance of reporting misconduct and discuss real-world examples of corporate malpractice. Karisse was surprised to learn that a few common practices in tech are technically considered fraud.

Tune in for an enlightening conversation on the power of whistleblowing in combatting fraud and maintaining the integrity of the system.

To connect with Jason T. Brown on LinkedIn: https://www.linkedin.com/in/jason-brown-8188702/

To learn more about his law firm: www.ifightforyourrights.com

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

On today's episode of Fraudology, Karisse sits down with Alan Buck, Head of E-Commerce Fraud, Organized Retail Crime, and Corporate Investigations at Bed, Bath & Beyond. Alan explains how his career path provided him with a new perspective & a proven track record of success to approach his most recent role as the Head of e-commerce fraud for a well-known, omnichannel retail brand in the US.

In this honest conversation about implementing radical changes to an overall fraud strategy, including selecting the right type of technology that will work for you, and not against you. Alan also shares some of the biggest lessons he's learned as an online fraud leader. And while the path to success, both within a fraud department, and within the overall company can feel like a long, difficult road, Alan shares the value he's found in improving communication and building relationships w/ stakeholders & leadership, and why hearing "No" can lead to a better "yes". They also explore the unique paths to success, maximizing proactive fraud prevention beyond payment fraud, and the power of collaboration with peers in the fraud industry.

To connect with Alan (No solicitations, please!): https://www.linkedin.com/in/alan-buck-0a21804a/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by Jordyn, her 19-year-old daughter, to discuss the challenges of parenting in the digital age. As a fraud fighter and a parent, Karisse knew the importance of teaching internet safety to her child, from when she got her first smart phone, got her 1st social media account, and continued to grow up as technology continued to advance.

In this episode, Karisse laments over her parenting style when it came to technology, and Jordyn shares her honest opinion about what she thought about it then, and what she thinks about it now. Was mom too paranoid? Or was mom just trying to give her knowledge to keep herself safe online (or as much as possible, anyway).

Rounding out the conversation, Jordyn answers a few questions from Fraudology listeners (and their kids) about her mom, her mom's podcast and if she wants to be a fraud-fighter as an adult.

Topics include insights on social media precautions to smartphone usage, and they delve into various topics to offer practical advice for navigating the online world while ensuring the safety of our loved ones.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by fraud expert Frank McKenna to tackle the alarming trends in scams and identity fraud. They discuss a range of fraud schemes from FEMA impersonators exploiting disaster victims to the sinister growth of CPN (Credit Privacy Number) schemes where stolen Social Security numbers are sold under the guise of building new credit profiles. Frank also sheds light on the manipulative tactics of fraudsters in creating fake merchant accounts and utilizing social media to exploit those in dire financial situations.

Tune in to gain a deeper understanding of these complex fraud mechanisms and the imperative of staying vigilant in an increasingly digital world.

To follow Frank on LinkedIn: https://www.linkedin.com/in/frankmckenna/

To subscribe to the Frank on Fraud newsletter: https://frankonfraud.com/subscribe/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

While fraud & payments differ in every online industry, the world of event ticketing is unique & complex, but also very fascinating. First, it's important to know the differences between primary and secondary markets in ticket fraud and who ticket brokers are, and why they're often considered a "necessary evil".

In this episode of the Fraudology podcast, host Karisse Hendrick sits down with Shawn Kelley, Former Director of Payment and Risk Operations at SeatGeek. Kelley shares his unique & unexpected journey into fraud prevention for a (then) small startup selling event tickets online called SeatGeek 7+ years ago. While building a fraud prevention and Trust & Safety department from scratch, he stumbled upon a new challenge of processing payments on behalf of venues partners thanks to a new partnership with an NFL team.

Throughout this episode, Shawn shares his passion for "zooming in" and "zooming out" on complex challlenges to identify solutions that not only saved SeatGeek millions and protected their customers, but that also became new lines of revenue for the business.

And then....Covid hit and all events were indefinitely "postponed". The unique complexities & nuances of being both a primary and secondary ticket provider really came into play during this time, providing a lot of chalenges that needed solved quickly, despite a world full of unknows. Karisse & Shawn also discuss the importance & opportunities of synergy between fraud and payments, uncovering the complex interplay in ticket transfers, and considerations to be made when selecting a machine learning partner, and it's struggle with ever-changing demographics.

Connect with Shawn: https://www.linkedin.com/in/shawnkelley/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

David Maimon is back (after Tuesday's episode) with even more insightful observations from his team's research of the cybercrime ecosystem. He first shares what the "Evidence Based Cybersecurity Research Group" at Georgia State University has observed about different groups & types of groups of cybercriminals. Including the online fraud methods, tools, and tactics that Russians cybercriminals prefer to the measurable impacts of the Russian Invasion of Ukraine on international cybercrime.

David then talks about one of the biggest changes over the last 2-3 years within the online fraud ecosystem, especially those targeting US companies' fraud methods that have grown exponentially. -The biggest threats are no longer external. "The call is coming from inside the house." The fact that the biggest threat actors to online companies & financial institutions are within the borders, by US citizens makes the types of fraud & methods being used much harder to identify than foreign threats. Whether it's identity fraud using stolen or fraudulent identity documents (driver's licenses, passports, etc.), check fraud, or refund claims fraud, American cybercriminals have the most to gain from American businesses. -With very little, if any repercussions.

After talking about some of the reasons why internal cybercrime is so much more difficult for fraud detection technology (especially detection technology that hasn't been updated in the last 2 years), Karisse & David talk about what the US government would need to do to even start to get a handle on these issues. But private companies can only do so much, no matter how much they spend to detect fraud; if changes aren't made to the low requirements to obtain identity documentation w/ a fake or stolen identity, there prevention efforts can only detect & prevent so much.

David ends the episode with probably the most informative 15 minutes you will hear this week as he talks about the top cybercrime threats he & his team are seeing being discussed and shared within the "criminal underground". From check fraud no longer being preventable by using gel pens to the millions of fake identities that are quietly aging, these new threats remind all of us that this battle to make it more difficult for cyberfraud to be committed is endless; often with more battles lost than won. -But that also highlights the critical importance of collaboration & information sharing, like we do on Fraudology, more than ever.

If you don't already follow David on LinkedIn, it will be the smartest decision you make all day: https://www.linkedin.com/in/david-maimon-29343632/To read some of the public research reports, and to learn more about the Evidence Based Cybersecurity Research Group at GSU: https://ebcs.gsu.edu/about/ 

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick sits down with Simon Taylor, head of content at Sardine and a recognized expert in fintech and fraud prevention. They dive deep into the evolving landscape of e-commerce fraud prevention, discussing Simon's term "revenue attachment," and the importance of differentiating between "revenue prevention" and "fraud prevention."

Simon shares insights from his journey into fraud prevention, his role at Sardine, and the significance of lifelong learning. The conversation emphasizes the need for effective marketing, collaboration among fraud, marketing, and product teams, and a data-driven approach to optimizing KPIs for better customer retention and bottom-line profitability.

To Follow Simon Taylor on LinkedIn:

https://www.linkedin.com/in/sytaylor/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

Frank McKenna, the expert behind the popular "Frank on Fraud" blog and Chief Fraud Strategist at PointPredictive stops by to discuss a recent report published by Hindenberg research (A short-selling company intent on exposing fraud for corporate gains) that caused quite a few conversations & headlines within the online fraud world last week.

While the report brings up some concerning allegations, Karisse & Frank dissect some of the claims to demonstrate that when it comes to casting blame for online fraud, it's not always black & white. Being accused of enabling fake accounts is nothing new in the tech world, especially when user numbers are often the biggest contributor to a company's valuation. But, where's the line between being "under attack" and "enabling fraud"?

Cash App's meteoric rise was due to a rapid series of events including the ripple effects of Covid on the underbanked, massive amounts of fraud being stolen from government assistance programs, and the ease & use of Fintech technology vs. traditional banks. Did they ignore any regulations or simply not do what a group of people without fraud knowledge think they should have done? They also talk about how the type of platform Cash App may enable fraud by other companies' standards, but are they fraudulent to Cash App?

What becomes clear in this case is that there may not be a clear "right" or "wrong"; and that more than one thing can be true at once. It can be true that a lot of fraud was caught & prevented (which would only be known internally), but it can also be true that there is always more that can be done to reduce the impact of fraud on an online business, from fake accounts to payment fraud to money laundering.

It's also important to remember what every fraud-fighter with experience on "the frontlines" understands. That the battles they "fight" are not only coming from outside their company, but often they are "fighting" battles waged with them internally at the same time. And unlike the fight with cybercriminals, it often requires compromise between the altruistic ideals of the fraud/risk/Trust & Safety team and the demands/goals of the business.

Ultimately, neither Frank nor Karisse can make an absolute decision of what should have or could have been/should be done based solely on this report. There just isn't enough data to form an opinion one way or another. But, the topics they discuss & examples they share from a few anonymous fraud-fighters' experiences throughout this episode are timely, and may just prepare you for an upcoming battle you're not aware of yet.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In the last 2 weeks, the world has watched major changes at Twitter under the new ownership of Elon Musk occur rapidly. The biggest cause of these rapid changes was a loss of trust in the platform by its users. Billions of dollars were lost in advertising revenue, fake accounts were authenticated & caused issues of ranging severity, and over 1/2 of Twitter's 7500 employees are now unemployed.

Twitter has taught the tech world that they should never (again) undervalue the stability and consistency of Trust & Safety teams. Content moderation, payment acceptance, and fraud/identity all played major roles in the rapid downfall of this company, and on today's episode, Karisse is dissecting it all to explain what went wrong and why.

Also in this episode: New fraud trends impacting online retailers, Transunion reported a data breach to the state of Massachusettes (no details on numbers yet), and the impacts on the tech world of all of the other layoffs at large companies such as Meta, Stripe, and Chime.

On Thursday's episode, crypto compliance expert Stephen Sargeant will be joining Fraudology to talk about the rapid demise of crypto exchange FTX. Never a dull moment in the online fraud world!

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, Karisse is joined once again by Assaf Kipnis, former Engineering Manager for Integrity Investigations at Meta (previously Facebook). For the 2nd half of this informative conversation, Assaf provides examples of how his team studied & identified the TTPs (Tactics, Techniques, and Procedures) of some of the most complex & pervasion threats to integrity he & his team discovered & dismantled over the last several years of his career. -

Within this episode, Assaf particularly focuses on two of the most innovative threat tactics targeting legitimate users that his team dealt with: Inauthentic Behavior & Financially motivated scams. Some of the topics discussed include:

• How identifying the motivation & behavior of two schemes that may, on the surface seem similar is critical to get to the root cause & ban the behavior in the future; example: "mis-" or "dis-information" versus "inauthentic behavior". While these terms are often generalized as the former, when it comes to eradicating the behavior, the details of the differences are critically important
• The potential financial & reputational damage of "inauthentic behavior", and how focusing on behavior versus content is key when identifying coordinated attacks
• Slight detour to discuss the privilege of having an in-house engineering team for integrity investigations, some tips for what to do if these types of issues can't be solved in-house, the importance of "babysitting" machine learning, and a few cautionary tips when considering new partners for 3rd party detection
• The most pervasive & impactful financially motivated scams targeting social media platforms & users including "pig-butchering" (crypto scams that often target western citizens; typically originating in SE Asia), investment scams, and impersonation scams; how understanding the role & perspective that social media companies have on this behavior can be helpful in identifying the same attackers manipulating multiple systems for one overall crime

This conversation is incredibly fascinating! Especially if you've ever wondered how complex, yet sophisticated the Trust & Safety team at Meta needs to be to stay on the frontlines of identifying new attacks no one has seen before.

To connect with Assaf Kipnis directly: https://www.linkedin.com/in/assafkipnis/

Links to Additional Information Mentioned by Karisse in the Intro:

The "Coordinated Inauthentic Behavior Report" published by Meta in October 2020:

https://about.fb.com/wp-content/uploads/2020/10/Inauthentic-Behavior-Report-October-2020.pdf

Examples of "Coordinated Inauthentic Behavior" that Assaf's team may have been responsible for detecting & disbanding:

"Removing Coordinated Inauthentic Behavior from Iran, Russia, Macedonia, and Kosovo"; Released March 2019

https://about.fb.com/news/2019/03/cib-iran-russia-macedonia-kosovo/

"Removing Coordinated Inauthentic Behavior from Georgia, Vietnam, and the US"; released December 2019: https://about.fb.com/news/2019/12/removing-coordinated-inauthentic-behavior-from-georgia-vietnam-and-the-us/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and...

Fraudology is presented by Sardine.

This episode was released as soon as possible due to the time-sensitive nature & importance for all fraud-fighters to know.

In the last week, Karisse & a group of online retailers put together the pieces of a complex puzzle they've been trying to understand for weeks. And the bigger picture is mind-blowing. It shows that at least one large organized crime ring is more coordinated, knowledgeable, and targeted in its attack methods than CNP merchants have ever seen.

This group of dedicated fraud-fighters has worked together to identify the general group that is behind these coordinated attacks, the unprecedented sophistication, and the brutal reason they've been able to scale so big, so quickly.

On today's episode, fraud expert & co-author of O'Reilly Publishing's "Practical Fraud Prevention" book, Shoshana Maraney joins Karisse to share as much (general) information as possible, and why this massive fraud ring is a sign that online fraud prevention is changing. -And not in a "good" way. And, even more importantly, the fraud prevention industry in all verticals needs to be ready for more organized attacks like this.

Part 2 of this conversation will be published on Thursday, Dec. 1. Be sure to subscribe to Fraudology on your favorite podcast app to be alerted when that episode & all future episodes will be released!

To connect with Shoshana on LinkedIn:

https://www.linkedin.com/in/shoshana-karin-maraney-26758736/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick sits down with Senior Intelligence Analyst Paul Raffile, to delve into the alarming rise of financial sextortion schemes targeting minors—a crime that has seen an 18,000% increase in reports over the past two years.

Paul, with his extensive experience in combating financial fraud and cybercrime, sheds light on the ruthless tactics employed by cybercriminal groups like the Yahoo Boys, who not only financially exploit teenagers but also inflict devastating psychological harm, sometimes leading to tragic outcomes.

This discussion emphasizes the pressing need for awareness, robust conversations at a national level, and targeted preventative measures by parents, social media platforms, and financial institutions to address and combat this heinous and escalating threat.

*This episode does contain sensitive topics including sextortion of minors and teen suicide

To Connect or Follow Paul Raffile on LinkedIn: https://www.linkedin.com/in/raffile/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by her friend and Financial Services Risk expert, Gil Rosenthal to discuss the vulnerabilities and challenges of multifactor authentication. They explore various methods of verification, such as One Time Passwords (OTPs) via SMS or email, authentication apps and magic links, and examine the importance of monitoring unauthorized use claims after MFA was successful for account access or account activity (withdrawals, large purchases, etc.).

Gil & Karisse also delve into the indicators used to discover one of the five root causes of spikes in an MFA "attack". Such as, sudden changes in phone companies or a recently updated phone number or email address in an account, and they highlight the importance of analyzing the cause to identify a successful strategy to thwart more attempts. And, they also provide signs to identify when an unauthorized claim was made by the account holder ("1st party"/"friendly" fraud.

They wrap up the conversation with a few examples of successful strategies (both technical & process-based updates) to implement to identify & "stop the mouse" in this never-ending Cat-and-Mouse "game"!

Join the conversation as they shed light on the evolving tactics fraudsters are using to get around MFA, and the ongoing battle to safeguard user accounts.

To connect with Gil Directly (to gain a great person to follow & learn from, learn about his consulting services, and/or his new venture in Financial Services data management & reporting, Choir):

https://www.linkedin.com/in/gil-rosenthal/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

This week's guest is Rob McCall, Director of Fraud Prevention for Crypto exchange & trading platform, Uphold. Over the last 15 years, Rob has moved up the career ladder in fraud while also tackling fraud in several different areas including banking, e-commerce, and now crypto. There are so many great lessons & experiences Rob has had in his career & we're lucky he's sharing a few of those on today's episode including:

• How he first got started in online fraud prevention, and why having a diverse background of experiences has helped him in his current role as he built the fraud program for Uphold from the ground up
• What makes Uphold's business model unique, the overall fraud landscape, and some of the most common scams they see targeting their users; along with some of the ways they proactively work to prevent fraud on (and off) their platform
• The nuances and differences between being a manager and becoming a Director in the fraud space. What his philosophy & values are when leading people, and when communicating potential issues and successes with the rest of the business. Rob's employees go out of their way to rave about his management style, so he's a great person to learn this from!

To connect with Rob on LinkedIn (No solicitations please!):

https://www.linkedin.com/in/rob-mccall-884b8851/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, cybercrime expert & head of the Evidenced Based CyberSecurity Research Group at Georgia State University, David Maimon shares insights on collecting data from the darknet, identifying emerging trends systematically, and how the cybercrime industry has changed in the last 5 years.

As he describes the various components within the world of cybercrime and online fraud, David starts making the comparison of this world to a deep underwater ecosystem. Throughout the conversation, he continues painting the picture of the factors that feed the continuous changes within the ecosystem, including how the ecosystem responds & adapts to antifraud measures in the industry. (This brilliant analogy might just replace Karisse's "infamous" "Zombie metaphor"!)

David also talks about the importance of understanding the entire ecosystem of cybercrime in order to implement the right methods to identify & compete with the "parasites"; and he sheds light on some of the misconceptions surrounding fraud prevention. David & Karisse end this conversation by addressing the misconception that any fraud or identity solution will make a difference in the eco-system, or even on the "organism" you are charged with protecting. The truth is, in some cases, cybercriminals have their favorite fraud & identity detection solutions....and that's not good news for the fraud-fighting industry.

Join David & Karisse for Part two of this enlightening conversation Thursday's episode (3-23-23). If you don't already follow David on LinkedIn, it will be the smartest decision you make all day: https://www.linkedin.com/in/david-maimon-29343632/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, Shawn Kelley, Former Director of Payments & Risk for SeatGeek returns to share another fraud strategy success story. This time, the problem being solved was the length of time for the feedback loop on orders the fraud system wasn't identifying (aka- Fraud Chargebacks) was too long. This situation is most common for online companies that rely on & need to update rules engines, systems with supervised Machine Learning, and most any fraud tool that needs to learn from it's mistakes, and generally that time frame is in weeks, not days or hours, resulting in more fraud being missed until the 1st chargeback or notification of fraud is received.

By re-directing the placement and the overall focus/job duties for their team of fraud analysts, Shawn & his leadership were shocked by all of the positive outcomes!

• Identifying fraud attacks & new methods in hours, instead of days to implement a feedback loop into their supervised machine learning system, and giving the fraud team the ability to help their Finance with more accurate forecasting numbers
• Increasing annual PROFITS (not just revenue) by 10's of millions of dollars
• Much happier & fulfilled fraud analysts which translated into a better team culture and higher employee retention rate

Whether this specific scenario is one your company faces, how Shawn & his team thought about a solution to the problem & the surprising outcomes they experienced can inspire you to look at a way that "things have always been done" in a different way, and to test possible solutions to identify the right one.

To connect with Shawn directly, or to speak with him about his consulting services in e-commerce fraud & payments strategy & product improvements, you can reach out on LinkedIn: https://www.linkedin.com/in/shawnkelley/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by Chen Zamir, founder of Native Risk and fintech industry veteran. They delve into the intricate differences in fraud reduction efforts between Europe and the US, emphasizing the impacts of regulations and alternative payment methods. Chen shares his top advice for fraud fighters, including the importance of hiring locally for compliance and expertise. They also discuss the challenges fraud prevention systems face with emerging payment methods like BNPL, and the value of expert consultancy in navigating this ever-evolving landscape. Both Karisse and Chen highlight the significance of continuously learning from industry peers, as well as the unique regional fraud challenges that arise due to differing technologies, regulations, and payment method popularity.

Join the conversation as they explore the nuances of fraud prevention and shed light on why copying fraud strategies between regions is not advisable. Whether you're a fintech professional or just curious about fraud prevention, this episode is packed with valuable insights.

To connect with Chen on LinkedIn:

https://www.linkedin.com/in/chen-zamir-b8b36828/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

Karisse is again joined by her friend, and the Sr. Manager of Risk for Wish .com, Vineet Grewal. 3 weeks ago, Vineet talked about why she has made "approval rates" her North Star. This week, she's sharing some of her tips for creating a business case to engage & influence senior leadership for the resources needed to implement better solutions for more data and accuracy.

While talking about the methods & steps she's used to effectively present to senior leadership, Vineet also uses an example of a specific fraud attack that she swears she will never forget. Taking us on a journey from the moment she first discovered refund claims fraud (aka: refund fraud) on the system, to being granted approval of the proposed changes she brilliantly presented to her executive team, and then to share the result of the implementation of .

They wrap up the conversation with Vineet reminiscing about Saturday morning cartoons, and how one of them in particular makes the perfect metaphor for the life of a fraud-fighter!

To connect directly with Vineet (No solicitations please!): https://www.linkedin.com/in/vineet-grewal-7395002b/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick welcomes back Sidharth Shah, lead product manager of Onboarding and Identity at Novo, a B2B Financial Services Startup. Sid shared some of the ways he's challenged himself professionally in the last year, and what he's learned & accomplished from pushing himself out of his comfort zone. He & Karisse also shared some of their experiences and connections they've made within the Fraudology community and at industry events.

From the importance of data-driven decision-making to the value of diverse perspectives, specifically as it relates to fraud; Karisse and Sid also offer practical tips and perspectives for anyone in fraud prevention and on creating opportunities in their career.

To Connect with Sidharth (Sid): No Solicitations Please!

https://www.linkedin.com/in/sidharth-shah/

To listen to more of Sid's perspective:

Episode 169: Building a fraud strategy for a complex business model w/ Matt Vega & Sid Shah Novo.co

Episode 170: Identifying Online Fraud Before it Happens w/ Matt Vega & Sid Shah @ Novo.co

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In the last ~2 weeks, there have been headlines about 3 data breaches/"security incidents" that are worse than we could have imagined.Just some of the headlines from these 3 incidents:

"400M Twitter users’ data is reportedly on sale in the black market"

"LastPass finally admits: Those crooks who got in? They did steal your password vaults, after all…"

"Okta confirms another breach after hackers steal source code"

With the news that millions more names, e-mail addresses, phone numbers, passwords, and other valuable PII were exposed via massive data breaches recently, this is sure to have a massive impact on your customers. And as a result, on your business.

In this episode, Karisse goes through some of the details of each incident, the specific PII that has been exposed, and just how bad this is for any business with user log-ins; from Banks to Crypto to online commerce. Because of this, and additional current threats to online fraud, it is clear that collectively, the anti-fraud world needs to "up their game".

The tools & processes we've relied on for years will be rendered useless on their own if those systems rely solely on verifying that the information at the time of a user log-in or check-out matches a legitimate user. And, especially after the recent disclosures by LastPass, we have to make that assumption, and react accordingly.

https://cointelegraph.com/news/400m-twitter-users-data-is-reportedly-on-sale-in-the-black-market

https://nakedsecurity.sophos.com/2022/12/23/lastpass-finally-admits-they-did-steal-your-password-vaults-after-all/

https://techcrunch.com/2022/12/22/okta-breach-source-code-github/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

Over the years, those of us in the fraud-fighting industry have sometimes joked about "job security". As long as fraud was still targeting businesses & banks, it was assumed that we would always have a job, unless we wanted to leave for our own reasons.

But, one harsh reality in 2022 has been the hundreds, if not thousands of layoffs (or redundancies) of professional fraud-fighters in various business types. Whether it's in consumer fintech, the banking industry, fraud-tech vendors sales & marketing, or ecommerce, we have seen LinkedIn post after LinkedIn post about seeking new opportunities.

One of those people recently impacted by this wave was Meredith McCleary; a passionate fraud-fighter & Certified Fraud Examiner who was previously in the mortgage & lending industry. Meredith took action, and has impressed the host of this podcast with her vulnerability, tenacity, and compassion for others in similar situations. So, she was invited on Fraudology to share:

• Some of the fraud tactics she witnessed while in the mortgage industry for 9+ years.
• What she did in the following hours, days, and weeks after feeling like the rug was pulled out from under her & was laid off with no notice
• How she has leveraged LinkedIn to build a network & help countless others in a similar situation as she has found herself in
• The advice she has for other job seekers in the fraud prevention/investigations industry should they experience a layoff or redundancy, or even if they're still employed, but looking for a new role for their own reasons.

To connect with Meredith McCleary to become a part of her network, or to reach out regarding a potential opportunity for her: https://www.linkedin.com/in/meredith-mccleary/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick dives into 3 fraud-related news stories & talks about how each of these events or issues will impact the fraud prevention industry, and what can be learned from them.

1. 2,700 People That Were Tricked Into Working for a CyberCrime Syndicate Were Rescued in the Philippines https://apnews.com/article/philippines-cybercrime-raids-china-indonesia-malaysia-vietnam-de16f11954700ffd432377267f571892?
2. Unicorn Social Media App Shutdown After Admitting That Over 95% of Its Users were Fake https://techcrunch.com/2023/06/26/irl-shut-down-fake-users/#:~:text=An%20internal%20investigation%20by%20IRL's,capital%2C%20IRL%20is%20shutting%20down.
3. Scammers & Fraudsters Are Targeting Covid Relief Funds Still Available from the US Government, but the gov't won't be the only victims in the end:

https://frankonfraud.com/fraud-trends/covid-fraud-2-0-this-is- the-new-fraud-money-grab/



Other resources also mentioned in this episode:

The Knoble: A non-profit focused on combining fraud-fighters & their tools to combat human trafficking & modern slavery: www.TheKnoble.com

Reports on HTMS (Human Trafficking/Modern Slavery) being used to commit cybercrime:

Pro Publica: https://www.propublica.org/article/human-traffickers-force-victims-into-cyberscamming

Blog article by analysts at Nefture: https://medium.com/nefture/cyber-slavery-a-multi-billion-crypto-scam-industry-the-chinese-mob-1e8cbe6566ff

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

Karisse talks about 3 recent fraud news articles & how each is related to online fraud.

The UK is the Card Fraud Capital of Europe:

https://www.finextra.com/newsarticle/40756/uk-is-card-fraud-capital-of-europe

More Americans hold crypto accounts than have saving accounts for the 1st time:

https://www.crypto-news-flash.com/more-americans-owned-crypto-than-savings-accounts-for-the-first-time-study/

Hackers Exploit Twitter Vulnerability to expose 5.4 million accounts:

https://thehackernews.com/2022/08/hackers-exploit-twitter-vulnerability.html

Karisse also shares a fraud detection tip she learned this week that could be especially insightful to companies that rely on AVS responses to identify risky orders.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

Card testing is one of the necessary evils of credit card fraud. And, since 2019, card testing online has increased over 100%. And recently, several Fraudology listeners have reported seeing a higher volume of card testing attempts on their systems than usual.

In this episode, Karisse provides a deep dive on card testing. What it is, how it's done, ways to identify & stop it, and why it has been increasing over the last few years.

Additionally, Karisse shares some listener thoughts about last Thursday's episode.

To read the article mentioned on today's episode, written by Stripe regarding a carding attack that occurred against Stripe merchants (mostly small businesses & charities):

https://stripe.com/newsroom/news/card-testing-surge

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, Karisse has the pleasure of hosting Eric Boles; a former special agent of the US Secret Service and former leader of e-crime investigations at StubHub, Yahoo, and AOL.

Eric shares his insights on the rise of cybercrimes and the urgent need for consequences and accountability to curb online financial fraud. From navigating the unfair chargeback rule system to building successful relationships with law enforcement, Eric provides valuable strategies for companies to proactively investigate and prosecute fraud. -Ensuring the protection of their data, reputation, and shareholders' money.

Eric and Karisse touch on several related topics, including why more online companies should be investing in an investigations department, and all of the benefits that will provide. Additional benefits of having a dedicated person/team to investigate fraud across dozens to hundreds of related accounts, should be the Norm, (according to Karisse) as they can become great at picking up patterns that an ML model may not catch, building relationships with various law enforcement agencies, and working with federal agents & the US District Attorney.

Throughout this conversation, Eric will share a few stories of post-transaction investigations he has investigated and/or overseen; including the international fraud ring that resulted in his employer recovering financial restitution (above 7-figures USD!) from the seizure & sale of items that the fraudsters' once owned.

Join us as we delve into Eric's impressive career and uncover his methods for catching perpetrators and advocating for post-transaction investigations.

Eric Boles is now available for consulting or FTE remote opportunities in all areas of e-crimes investigations such as: phishing campaigns, "pig butchering" scams, malware/ransomware, online payment fraud, non-payments fraud (ATOs, Promotional abuse, etc.)

To connect with Eric (Especially if you're looking to hire someone with his "unique set of skills"), connect with him on LinkedIn:

https://www.linkedin.com/in/eric-b-21605942/?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAjn8vIB3SCNCfDmnh4n5PZCy2lx5dN-7JY

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

This question (or a form of it) has been asked multiple times recently by different people in Karisse's life. From the dental assistant at her dentist's office to a couple of Fraudology listeners asking on behalf of themselves or co-workers, and at least one online merchant that received an escalated call from an upset victim of credit card fraud that accused their company of stealing his recently re-issued card #.

While these instances could all be coincidental, as fraud-fighters, we know there usually isn't such a thing as a coincidence. So, on this week's episode of Fraudology, Karisse lays out 5 different ways that fraudsters have learned to "recycle" or learn the new card # on a credit card account w/ a card that was recently closed, and reissued with a new card # due to fraud. 

Tha advantages to knowing these often not discussed methods are to help you troubleshoot & identify the various root causes if this happens to you, a family member, or a customer; and to be aware of the various methods used to identify "fresh" card #s that often lead to recurring card fraud victims. And what can be done to prevent these methods, either/and by the cardholder, the issuing bank, and/or the merchant of record? 

The link to the article referenced if you're interested in learning more about the math equations behind issuing new credit card #s (The "Luhn/Mod-10" algorithm; proprietary algorithms utilized by each issuing bank are not available publicly):

https://medium.com/@ma.juber/mathematics-behind-credit-debit-card-numbering-340bf68d27d2

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by Andrew Austin, Head of Fraud Prevention at Sardine. Andrew shares his approach to exploring solution providers, the importance of deep product knowledge, and maintaining client partnerships to ensure satisfaction. He delves into the challenges of defining success metrics for fraud tests and the impact of fraud on customer retention and reputation. Andrew also provides a glimpse into his unique role at Sardine and recounts his career transition from the merchant side to the solution provider side, offering valuable advice for those considering a similar move.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is again joined by recurring guest Gil Rosenthal, an expert in Credit & Risk Management for Fintechs, Banks, and Issuers. Karisse recently received a couple of great questions from Fraudology listeners in the financial services space, and asked the best person she knows in this side of fraud prevention & risk management to help her answer their questions.

Question One: We’ve been getting slammed with CNP, Token, COF and general eCom fraud for the past year or so. We are having difficulties understanding what’s happening, since we only know what fraud looks like on our end!! We don’t understand what we’re looking at when we see the same merchant ID with multiple acquirer IDs. We don't know how to identify if a terminal is legitimate or a possible stolen terminal that’s been changed programmatically. We don’t know if we’re looking at legitimate monthly charges being runs seconds apart from each other, or if we’re looking at a dark web purchased list of cards being tested!! Do you know where an issuer could go to learn these things?

Question Two: I’m in the financial services sector and would like to transition to a role in fraud and payments risk at a retailor or processor. Any advice?

Listen to this episode to hear answers to these questions from guest Gil Rosenthal & host Karisse Hendrick. They'll discuss the significance of identifying any abnormal activity and spikes in transactions, the importance of understanding specific terminology in different industries, and the benefits of networking and connecting with others in the field.

From career transitions to detecting potential issues, Gil & Karisse provide valuable advice and actionable tips for fraud prevention professionals.

To connect with Gil Rosenthal or to inquire about his consulting services: https://www.linkedin.com/in/gil-rosenthal/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

In this episode of Fraudology, Karisse Hendrick welcomes Scott Engel, a longtime colleague and friend, to discuss his impressive 20-year journey in fraud prevention and payments. Scott shares insights from his early days at Expedia, detailing the evolution of their world-class fraud prevention team, to his pivotal role in managing payments at Rhapsody/Napster.

The conversation delves into the relationship between fraud and payments, emphasizing how understanding payment data and processes can significantly enhance fraud prevention efforts. Scott also explains his innovative "pyramid of payment needs" and highlights the importance of networking and continuous learning in the ever-evolving payments landscape.

To Connect With Scott Engel:

https://www.linkedin.com/in/scott-engel-1b8621/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

In this solo episode of Fraudology, Karisse focuses in on issues impacting e-commerce retail during the winter holiday season. Starting first with an update on the prediction she made in an earlier episode (9 November 2023) involving Black Friday/Cyber Monday and the possible return of the online fraud ring, the "Master Manipulators". She also shares how predicting unpredictable behavior of fraudsters is important, but also isn't a perfect science.

Switching gears slightly, Karisse then shares recent news that the US Department of Justice has officially taken a position on refund claims fraud (aka- refund fraud), and once again makes a strong case for the importance of post-transaction investigations teams within e-commerce to work with law enforcement to prosecute bad actors.

Articles Mentioned:

https://marketrealist.com/what-is-walmart-and-amazon-online-refund-fraud/

https://wsvn.com/news/local/miami-dade/university-of-miami-student-charged-by-doj-in-3-5-million-fraud-scheme/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

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Fraudology is presented by Sardine.

We're switching up this week's episode format with a solo episode from Karisse 1st. (And an interview with a great fraud-fighter on Thursday!)

In a world where we can drive a stranger's car, sleep in a stranger's house, and buy tickets to a Broadway performance from someone we don't know, it's important for those companies to plan for the worst before it happens. Not only to keep customers happy, but to prevent credit card disputes (chargebacks).

In this episode, Karisse shares some of the unexpected challenges & change of plans from a recent family vacation, and how the vacation could have been so much worse if it weren't for the Trust & Safety policies of the 2-sided marketplaces she booked portions of their trip on.

For anyone in Trust & Safety/Chargeback prevention, it's important to put ourselves in the shoes of our customers. People spend money with companies that they like & trust. And not providing the trust ahead of time, and throughout their experience can be detrimental. Often resulting in the loss of active users, potential users, and loss of revenue + extra expenses due to complaints and/or chargebacks.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick dives into the recent wave of alarming data breaches, shining a spotlight on the Ticketmaster breach and a series of subsequent cyberattacks targeting prominent service providers and vendors like Snowflake. Karisse discusses the shocking amount of personal data compromised, the potential types of fraud that could arise, and provides crucial advice for businesses to protect themselves against the monetization of this stolen information. Additionally, Karisse recommends her interview with Austin Harris from Tuesday's episode for those looking for a blend of humor and insightful stories from a seasoned fraud fighter.

Stay informed about the mechanisms of these breaches and understand the steps you can take to safeguard your business in this timely and important episode of Fraudology.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

In this episode of the Fraudology Podcast, host Karisse Hendrick discusses the importance of having a relationship manager on your side and the true extent of corporate fraud, especially during economic downturns. Additionally, she touches on Facebook's impact on technology and how fraudsters present massive opportunities for them. Overall, the episode delves into the world of payment processing and fraud prevention.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

As a follow-up to the conversation with Frank & Mary Ann on Tuesday's episode, Karisse talks about two of the predictions that she contributed to their combined list for 2023.

Did these two predictions prove to impact the online fraud industry as much as expected? Or could they become more of an issue in the 2nd half of the year?

The two main topics of this podcast are: The 2023 Visa Rule "Update" referred to as "Compelling Evidence 3.0" and the current status** of the impact to CNP merchants since going into affect in April 2023.

And the insular fraud attacks that leverage cyber skills (hacking, data breaches, DDoS attacks etc) with financial fraud methods.

(**Since recording this episode, more information has been provided to show that while some merchants aren't seeing much of an impact, others are seeing more drastic changes to their fraud chargeback win-rates than was represented in this episode. The reasons behind the inconsistencies still need to be investigated, but we'll try to provide an even newer update once one is available.)

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, Karisse Hendrick and risk management consultant Gil Rosenthal discuss the complexities of Identity Document Verification (IDV) in tackling online fraud. They uncover how relying solely on traditional methods like driver's license verification is increasingly being circumvented by fraudsters.

The discussion emphasizes the need for a diverse, multi-layered approach involving advanced methods like real-time utility bill screen grabs, and continuous vendor assessment to combat the evolving tactics used by fraudulent actors effectively. Tune in for insights on strengthening fraud prevention strategies without compromising user experience.

To Follow and/or connect with Gil:

https://www.linkedin.com/in/gil-rosenthal/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

In this insightful episode of Fraudology, join host Karisse Hendrick and special guest Shawn Kelley, former director of payment and risk at SeatGeak, as they delve into the complexities of chargeback management in the e-commerce sphere.

Tackling the balance between technology and human intervention, Shawn shares his experience and how both can be leveraged for the best possible outcomes.

Gain valuable perspectives on how to optimize win-rates and why adopting a customized, intelligent approach to chargeback responses is crucial for maintaining customer trust and improving business outcomes in the ever-evolving world of online transactions.

To connect with Shawn directly: https://www.linkedin.com/in/shawnkelley/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

One aspect of leading global fraud operations & strategy successfully is collaborating & coordinating strategies with cross-functional leaders/departments within the company. One of the teams that it's imperative for the fraud team to work closely with is the Payments team (responsible for payments acceptance, product management & often regulatory compliance). 

One example of when the fraud & payments teams need to be aligned most is when the ecommerce/marketplace business makes a decision to expand, either into a new market or to accept a new payment method. Often these teams are responsible for different, yet complimentary aspects of understanding new customer behavior, ensuring current and/or future vendors are capable of meeting the business needs, and all other necessary considerations in the process. 

Often, when a company has a strong payments SME, the fraud department will benefit (and vice versa). That has definitely been the case for Ticketmaster over the last 12 months since Holly Sandberg (Sr. Director of Global Fraud Prevention) joined Tin Cheung (Sr. Director of Global Payments Acceptance) in the same department. Both of these leaders are experts in their own fields, and have enjoyed learning & working with each other on all aspects of the business where payments & fraud intersect. 

On today's episode of Fraudology, both Holly & Tin will share a bit about the importance of creating a multi-level strategy for new and updated processes that enable customers the ability to pay how they want to pay, in the languages & currencies they want to pay in, without risks to the consumer or the merchant of record. 

In addition to discussing some of the more tactical aspects of aligning a fraud & payments strategy, Tin & Holly also expand into more generally applicable topics such as global leadership w/ humility & mentorship in mind, successful aspects of strategy creation & execution, and cohesively doing what's best for the business & their customers. 

To connect with Holly on LinkedIn (Solicitations will not be replied):

https://www.linkedin.com/in/hjsandberg

To connect with Tin on LinkedIn (Solicitations will not be replied): https://www.linkedin.com/in/tscheung

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, Fraud experts and long-time friends Frank McKenna (author of the Frank On Fraud Blog and co-founder of Point Predictive) and Mary Ann Miller (VP of Customer Experience at Prove) joined host Karisse Hendrick to re-visit the New Year's Predictions that the three of them shared in Episode # 159 of Fraudology (published 10 Jan., 2023), and in a comprehensive article on FrankonFraud.com*.

• Which predictions came true? (although we wished they hadn't!)
• Which predictions didn't come true? (as much as we thought they would, anyway)
• What fraud issues or headlines have happened in the 1st six months of this year that they didn't predict?
• What can be learned by the online fraud industry (banking/FI, B2C Fintechs/lending, e-commerce, marketplaces, etc.) from the 1st half of this year?
• What are these 3 fraud experts keeping an eye on and/or are concerned about for the rest of the year?

*Original Article: https://frankonfraud.com/fraud-trends/dawn-of-the-shapeshifter-10-fraud-predictions-for-2023/

To connect with Frank McKenna Directly: https://www.linkedin.com/in/frankmckenna/

To connect with Mary Ann Miller Directly: https://www.linkedin.com/in/cybergalmam/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

It's been just 3 weeks since the sudden collapse of Silicon Valley Bank. In this solo episode of Fraudology, Karisse shares some of the opportunistic fraud methods deployed toward SVB banking clients, other banks & financial institutions welcoming new business bank accounts opened quickly, and schemes targeting the AP (Accounts Payable) departments of businesses of all sizes. She also explores the ways cybercriminals take advantage of the volume of new account openings, and while third-party fraud attack rates have returned to normal, synthetic fraud account opening attempts are still much higher since the SVP closure.

This information is not only important for fraud fighters to continue to know what to be on the lookout for currently, and what to communicate to the appropriate teams w/i their companies who could be prime targets; but also to provide lessons that should be learned now, in case a similar bank collapse occurs again. Because, as she points out, history often has a way of repeating itself; so it's important to learn from the fraud ecosystem's response to this bank collapse to be prepared if/when something similarly occurs in the market.

Articles referenced in this episode:

"A Storm of Silicon Valley Bank Scams on Customers" - Frank on Fraud

https://frankonfraud.com/fraud-trends/a-storm-of-silicon-valley-bank-scams-descends-on-customers/

"SVB & Signature Bank Failures Cause Unusual Spikes in Fraud" - Socure Blog

https://www.socure.com/blog/svb-and-signature-bank-failures-cause-unusual-spikes-in-fraud

"What Every Fraud Executive Should Be Aware of in Times of Banking Turmoil" - Socure Blog

https://www.socure.com/blog/what-every-fraud-executive-should-be-aware-of-in-times-of-banking-turmoil

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology join host Karisse Hendrick as she sits down with trust and safety expert Alice Goguen Hunsberger, VP of Trust & Safety and Content Moderation for PartnerHero. Prior to this work, Alice was integral in creating the Trust & Safety strategies for online dating companies OK Cupid and Grindr.

Dive deep into the complexities of online trust and safety as we explore the unique challenges within the gaming and dating app industries, discussing the necessity of balancing AI with the human touch to protect customers from romance scams and fraud.

Alice also talks about a mistake that every startup with user-generated content makes; assuming only good intent among users. She also sights a recent article where the writer suggests that companies with bad customer service practices are setting their consumers up to become victims of bank impersonation scams.

Don't miss this in-depth conversation that uncovers the intersection of customer support, trust, and community within the digital landscape.

To connect directly with Alice Goguen-Hunsberger:

https://www.linkedin.com/in/alicehunsberger/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, Karisse Hendrick delves into the "mother of all breaches," MOAB, a massive data leak containing over 26 billion records from various platforms and breaches.

She highlights the danger of credential stuffing attacks, the impact on consumer security, and the importance of taking proactive measures to protect against such threats. Karisse emphasizes the need for strong passwords, multifactor authentication, and heightened vigilance in response to the unprecedented scale of this breach.

If you're navigating the world of online security and e-commerce, this episode provides essential insights to safeguard against the evolving landscape of cyber threats.

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

Most online fraud-fighters may daydream about seeing their most prolific fraud rings facing real-world consequences for their crimes. But, very few get to see that kind of justice served. For a variety of factors, most online companies do not have a post-transaction investigation department whose focus is on further investigations to tie all orders & accounts to one ring, identify the person/people behind the screens, and work with federal law enforcement agencies. But, the original Trust & Safety team at StubHub (until 2015) proved it can be done and can provide great benefits to the company in the form of restitution and reduced fraud attempts. And, they have the scars & stories to prove it! 

On this week’s episode, Karisse is joined by Robert Capps, former head of Trust & Safety for StubHub and current blockchain expert; along with Eric Boles, who transitioned to the “privcate sector” to create the investigations unit for StubHub from the US Secret Service, and now heads up an e-crimes department at Yahoo, Inc. On today’s podcast we talk about so much! Including:

• The catalyst for creating an internal investigations unit to focus on “catching” and prosecuting the most prolific fraudsters on the StubHub platform, and a few of the hidden benefits of these efforts they couldn’t have anticipated.
• What the World Series, the San Francisco Giants, and 2 of the most violent Chicago street gangs had in common; along with oither fascinating examples of what was discovered when the investigations team identified the people behind the large-scale fraud threats, and what other crimes these fraudulent purchases funded.
• Why merchants & marketplaces should re-consider their strategy against long-term deterrence from committing fraud on their websites & services, and a few ways to get started if this is something you want to duplicate.

Links:

Connect with Robert Capps here: https://www.linkedin.com/in/rwcii/

Connect with Eric Boles here: https://www.linkedin.com/in/eric-b-21605942/

To read one of the many articles that was the result of their efforts at the time: https://www.usatoday.com/story/tech/2014/07/23/cyberthieves-stubhub-fraud/13036243/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

In this episode of Fraudology, host Karisse Hendrick is joined by Simon Taylor, head of strategy and content at Sardine. Together, they discuss the crucial role of information sharing and collaboration in fraud prevention within e-commerce and marketplaces, stressing the importance of fairness amidst industry competition.

Karisse proposes rebranding fraud prevention as sales or revenue integrity to highlight its focus on customer experience and revenue protection. Simon introduces the concept of "revenue attachment" to measure chargebacks and revenue retention, making it an appealing metric for CFOs and marketers. They also delve into the increasing sophistication of fraud activities facilitated by AI, the limitations of current payment service providers, and the need for innovative technology and tools to effectively combat fraud in today's digital landscape.

To connect with & follow Simon Taylor:

https://www.linkedin.com/in/sytaylor/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Fraudology is presented by Sardine.

In this episode of Fraudology, Karisse has the pleasure of hosting Eric Boles; a former special agent of the US Secret Service and former leader of e-crime investigations at StubHub, Yahoo, and AOL.

Eric shares his insights on the rise of cybercrimes and the urgent need for consequences and accountability to curb online financial fraud. From navigating the unfair chargeback rule system to building successful relationships with law enforcement, Eric provides valuable strategies for companies to proactively investigate and prosecute fraud. -Ensuring the protection of their data, reputation, and shareholders' money.

Eric and Karisse touch on several related topics, including why more online companies should be investing in an investigations department, and all of the benefits that will provide. Additional benefits of having a dedicated person/team to investigate fraud across dozens to hundreds of related accounts, should be the Norm, (according to Karisse) as they can become great at picking up patterns that an ML model may not catch, building relationships with various law enforcement agencies, and working with federal agents & the US District Attorney.

Throughout this conversation, Eric will share a few stories of post-transaction investigations he has investigated and/or overseen; including the international fraud ring that resulted in his employer recovering financial restitution (above 7-figures USD!) from the seizure & sale of items that the fraudsters' once owned.

Join us as we delve into Eric's impressive career and uncover his methods for catching perpetrators and advocating for post-transaction investigations.

Eric Boles is now available for consulting or FTE remote opportunities in all areas of e-crimes investigations such as: phishing campaigns, "pig butchering" scams, malware/ransomware, online payment fraud, non-payments fraud (ATOs, Promotional abuse, etc.)

To connect with Eric (Especially if you're looking to hire someone with his "unique set of skills"), connect with him on LinkedIn:

https://www.linkedin.com/in/eric-b-21605942/?miniProfileUrn=urn%3Ali%3Afs_miniProfile%3AACoAAAjn8vIB3SCNCfDmnh4n5PZCy2lx5dN-7JY

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

From mid-November to the end of December, online retailers will be exceptionally busy. With almost every order that is placed on a website going through a fraud review, there is a lot that goes into keeping customers safe, ensuring as many good sales are completed as possible, and that online criminals do not obtain many items. Whether you work for an online retailer or not, there is a lot to learn in this episode.

What can online retailers expect during the 2023 Holiday season?

• How will the state of the economy and supply-chain issues contribute to online fraud attempts?
• What fraud methods are most prevalent during the holiday season? (Triangulation, gift cards, refund fraud, BOPIS fraud, etc)
• What can fraud leaders & team members do to be ready for this extra busy time for e-commerce?

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

View the 1st Annual Fraudology Benchmarking Report Now!

https://resources.forter.com/fraud-fighter/2023-benchmark-report

(Thanks to the survey sponsor, Forter, no email or contact info is required to access the report!)

In this episode of Fraudology, host Karisse Hendrick welcomes back special guest Shoshana Maraney to continue discussing the newly released Fraudology benchmarking survey results. While on Tuesday's episode they talked about some of the areas that surprised them, today they dive into the topics that most fraud leaders collectively knew (in their gut/intuition), but until now, we didn't have reliable or actionable data to present to leadership.

Some of the topics from the survey discussed today include: the importance of trusting peers' experiences when evaluating fraud solution providers, what factors will cause a merchant to consider leaving their current provider, and the need for better customer care & product innovation in the fraud technology (vendor) space.

Karisse & Shoshana highlight other outcomes from the survey on topics such as salary ranges, embracing change, and the growing focus on improving the entire customer experience/journey.

This episode, and ultimately the survey report both offer valuable insights and actionable takeaways for fraud professionals. Get ready to gain a deeper understanding of fraud prevention strategies and the power of data in this engaging conversation.

To connect with Shoshana Maraney, Content Marketing Strategist for online FraudTech companies & co-author of "Practical Fraud Prevention", published by O'Reilly publishing:

https://www.linkedin.com/in/shoshana-karin-maraney-26758736/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

Often, leaders of fraud departments will say something to the effect of "My biggest adversaries aren't the bad actors trying to commit fraud against our organization; they're within my company and work within other departments that will often sabotage us or not understand our roles, which can lead to more problems than account or payment fraud does." 

Whether your internal adversaries are in marketing, business development, e-commerce, operations, development/engineering, or cyber security, chances are, they believe they have a full picture of what your company's customers & accounts look like, and don't understand your team's perspective. Because each team often works in its own silo, with its own data sets from different portions of a customer's journey, they can rarely agree on the root causes of problems, and therefore, can't agree on solutions. Not to mention, each department is often measured by competing metrics (new account #s vs. account integrity, Total $ of sales vs. total $ of chargebacks), causing them to focus on competing projects, often impacting the fraud team downstream unintentionally. 

What if a fraud fighter at heart (and w/ experience on "the front lines") suddenly got the opportunity to work with all of these competing departments from dozens of companies, identifying commonalities across these departments, that often the fraud dept is only at odds with, and rarely gets to work on anything but immediate problem solving or challenging each other's viewpoints of their customers? 

Nate Kharrl, CEO at Spec has had such an opportunity in the last year, and joined Karisse on Fraudology today to share some of what he's found are common themes & issues that other departments outside of fraud care about, and why they often struggle to understand the impact of the mission of an online fraud prevention team for e-commerce & consumer-focused fintech companies.

 Because Spec attaches to an online company's system upstream, it can provide a common source of truth for all departments across the company of the entire customer journey. And even if a fraud team brings in the product for review, it inevitably becomes the envy of any department that has a vested interest in better understanding the full picture of a customer experience. 

To connect with Nate on LinkedIn to learn more about his observations of members or leaders in other departments, or to "nerd out" on fraud products & technology: https://www.linkedin.com/in/nate-kharrl/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1

Fraudology is presented by Sardine.

Neill Mac Carthaigh, Head of Global Fraud & Risk at eShopWorld returns to Fraudology to continue the 2nd half of his conversation with host Karisse Hendrick.

They start out talking about the complexities of fraud team structures and how the department that a fraud team reports to can have a significant impact on all strategy & technology decisions. The remainder of their conversation is focused on Neill's advice to fraud-fighters when they must navigate the landscape of current fraud prevention providers. How do you know it's time to consider a new provider? What requirements should you be looking for?

Unfortunately, not all fraud vendors are created equal, despite what many of them would like you to believe. It's advantageous to some to have you think that all solutions are the same. However, selecting a provider that no longer invests in keeping up with the newer tactics of today could be detrimental to your company's bottom line...and even worse, its brand reputation. But, with engineering constraints on most fraud teams, often a live POC (Proof of Concept) isn't a possibility.

Neill then shares his suggestions for other ways to verify a vendor's claims prior to signing a contract. While these may mean more work for a sales team, the companies that have updated & effective fraud detection product(s) will happily provide additional information. -Most of these suggestions are things Karisse hasn't heard before...so pay attention & write these down!

Neill & Karisse round out their conversation by touching on the importance of accountability and engagement when managing current fraud vendors to maximize a successful fraud prevention strategy.

To connect with Neill (No solicitations please!): https://www.linkedin.com/in/neill-mac-carthaigh-94500983/

Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line.

Connect with her on LinkedIn

She brings her experience, expertise, and extensive network of experts to this podcast semi weekly, on Tuesdays and Thursdays.

Mentioned in this episode:

2023-q4-postroll sardine 1