Design Thinking 101 (Dawan Stanford)
Explore every episode of Design Thinking 101
| Pub. Date | Title | Duration | |
|---|---|---|---|
| 28 Feb 2023 | Designing a Learning System for the Good Life // ALD 013 — DT101 E108 | 00:08:21 | |
This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore thinking and solving like a designer. You’ll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD013 // Designing a Learning System for the Good Life. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive Show Highlights [00:47] What is learning? The Design Thinking 101 Podcast’s Ask Like a Designer series Ask Like a Designer — DT101 E61 | |||
| 19 Jan 2021 | Ask Like a Designer — DT101 E61 | 00:07:50 | |
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I'll share methods, templates, and ideas that have worked in my practice in teaching. This episode is about six people: six designers whose different roles and favorite questions drive how I serve clients, teach, and develop as a designer. This episode is based on this article: ALD 001 // Ask Like a Designer. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Show Highlights [00:32] What is the Ask Like a Designer series? Design Thinking 101 Learning — Courses and More Design Thinking 101 Learning helps people learn, lead and apply design-driven innovation. Each training course focuses on a different collection of actions and skills critical to using design thinking effectively and getting the results you seek. Please join me in the first course, Design Thinking 101 — Framing: Creating Better Solutions by Finding More Valuable Problems to Solve. Each course is structured to help your innovation actions create what you need for the people you serve, your organization and yourself. Grab your spot in the course early. Use this code FRAMING20 to get 20% off the course if you register by January 22, 2021. Design Thinking 101 Episodes You Might Like Humble Design Leadership + Design Agency and Experience Design Evolution with Aleksandra Melnikova — DT101 E33 Other Resources Download the Design-Driven Innovation Project Launch Guide — Guide to launching innovation projects and avoiding common innovation traps Design-Driven Innovation. Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! Fluid Hive: Learn — A growing collection of courses, webinars, and articles for people expanding their design thinking, service design, and human-centered design skills. | |||
| 16 Oct 2018 | Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 | 00:49:10 | |
Stephanie Wade, my guest today, leads the Innovation Teams program at Bloomberg Philanthropies. She helps cities around the world develop and implement innovative approaches by using design, data analytics, and behavioral economics to deeply understand complex problems. She has applied design thinking at the federal, state, and local levels. Stephanie is an artist in multiple mediums. She got to where she is as many designers do: via a meandering and non-traditional path. Now, she’s at a point where she sees a clear thread running through all the work that she’s done to lead her to exactly where she is now. She believes that strong designers put their whole selves into their work, and that’s what makes them good in so many ways As a “design activist,” Stephanie believes in the power of design to be transformative. As a result, she explains, she’s also protective of design, thanks to having seen the pitfalls and consequences of doing design wrong. If you screw up design at an organization, the people there who aren’t interested in change will look for ways to fault this new thing, meaning you don’t have a lot of leeway to keep trying if you don’t do well from the beginning. As a first step toward succeeding rather than messing up, it’s important to have a strong team. Stephanie believes that a good team should have diverse people from different backgrounds, even beyond design. At least one of the people on the ideal team should come from inside of the organization in question. In our conversation, Stephanie will also dig into what she sees as the traits of an effective team leader in the field. Other topics we focus on in today’s episode include training design teams for projects, building design thinking capacity inside organizations, and some of the unique leadership challenges that both of these activities present. Stephanie will also talk about where she sees her work heading in the future, lessons and insights that she’s learned during her time in design, and much more. Learn More About Today’s Guest Stephanie Wade on LinkedIn In This Episode [02:03] — Stephanie starts things off by talking about her trajectory, how she got started and learned, and what’s been fueling her passion. Links and Resources Innovation Teams | |||
| 17 Mar 2020 | Innovation in Nursing Education + Design Thinking for Health with Marion Leary — DT101 E41 | 00:43:55 | |
Marion Leary is the Director of Innovation at the Pennsylvania School of Nursing. We discuss innovation and nursing education, University of Pennsylvania’s free online Design Thinking for Health platform, nurses as innovation leaders, and why storytelling matters. Show host: Dawan Stanford. Show Summary Design thinking was not Marion’s first focus. She was a researcher for 13 years before taking the role of Director of Innovation at the University of Pennsylvania School of Nursing. She has a dual degree, with a Master’s in Nursing and Public Health. Marion is currently pursuing her Ph.D., focusing on innovation and design thinking around cardiac arrest and bystander response. She is interested in using design thinking to solve problems in nursing and healthcare. Marion enjoys the empathetic, human-centered approach of creatively solving problems in health and healthcare, which connects with nursing. She is a leader in design thinking and created the course Innovation and Health Foundations of Design Thinking using a flipped-classroom, active-learning approach. This interdisciplinary course at Penn can be taken by upper-level undergraduate or graduate students, regardless of their major. Learn how Marion collaborates with other departments to create a successful design thinking cohort, how she coordinated the first Penn Nursing Innovation Accelerator Program, and how Marion is integrating design thinking into her curriculum. Listen in to find out: >> How nursing and design thinking are similar iterative processes Our Guest Marion Leary is the Director of Innovation at the University of Pennsylvania's School of Nursing. As the Director of Innovation at Penn Nursing, she works to amplify and educate nurses as leaders in health and healthcare innovation, recently launching a free, online, open access platform called Design Thinking for Health. Ms. Leary is a member of the American Nurses Association's Innovation Advisory Committee, a Founding member of the Society of Nurse Scientists, Innovators, Entrepreneurs and Leaders (SONSIEL), and a member of the American Heart Association's Emergency Cardiovascular Care Innovation Subcommittee. This past August 2019, she was named as an Influencer of Healthcare winner in the category of Excellence in Innovation by the Philadelphia Inquirer. In 2017, she was named Geek of the Year for her outstanding achievements in Philadelphia's vibrant geek community in the areas of innovation, technology, and activism. Show Highlights [02:22] Marion walks us through her journey to her current position today. Links Design Thinking for Health Other Design Thinking 101 Episodes You Might Like Designer's Role in Healthcare & Public Health + Studio Thinking with Jess Roberts — DT101 E21 | |||
| 13 Apr 2021 | Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67 | 00:14:14 | |
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. In my coaching conversations, I help people take a more holistic view of life and work. We find experiments that define values, shape goals and establish habits. This episode is about running your own experiments using our system for high performance with living well at its core — Fluid Hive’s Good-Life Operating System. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching. This episode is based on this article: ALD 004 // Your Good-Life OS: Designing a System for Living Well and Peak Performance. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive Show Highlights [00:51] You can use design thinking to help you create your system for living well. Design Thinking 101 Learning — Courses and More Design Thinking 101 Learning helps people learn, lead and apply design-driven innovation. Each training course focuses on a different collection of actions and skills critical to using design thinking effectively and getting the results you seek. Please join me in the first course, Design Thinking 101 — Framing: Creating Better Solutions by Finding More Valuable Problems to Solve. Each course is structured to help your innovation actions create what you need for the people you serve, your organization and yourself. Other Design Thinking 101 Episodes You Might Like Design Thinking 101 Podcast Episode 61: Ask Like a Designer Episode 001 Other Resources Download the Design-Driven Innovation Project Launch Guide — Guide to launching innovation projects and avoiding common innovation traps Design-Driven Innovation. Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! Fluid Hive: Learn — A growing collection of courses, webinars, and articles for people expanding their design thinking, service design, and human-centered design skills.
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| 21 Dec 2021 | Collaboration + Facilitation + Workshops with Austin Govella — DT101 E83 | 01:00:06 | |
Austin Govella is an experience design director at Avanade Digital Studio and author of Collaborative Product Design. Listen to learn about: >> Product design Our Guest As an experienced facilitator with over 15 years of experience, Austin leverages a collaborative design approach with clients and specializes in facilitating design thinking, product management, design sprints, and Agile methodologies. As an experience director, he delivers design thinking and workshop facilitation training for Avanade’s Experience Design practice. Austin is a LUMA Institute Certified Facilitator of Human-Centered Design. Show Highlights [01:43] How taking a break from university led Austin into the field of design. Links Austin on Twitter Book Recommendations: Collaborative Product Design by Austin Govella Other Design Thinking 101 Episodes You Might Like Designing Facilitation: a system for creating and leading exceptional events // ALD 006 — DT101 E73 | |||
| 01 Sep 2020 | Purpose-Driven Design + Problem Finding + Behavioral Design with Amy Heymans — DT101 E53 | 00:34:42 | |
Amy Heymans is Mad*Pow’s Chief Experience Officer and one its foundersof. We talk about how the practice of design is evolving, the emerging role of behavior design, purpose-driven design, and making sure the problems designers are asked to solve connect to business outcomes. Show Host: Dawan Stanford Show Summary A love of art led Amy into a career as a designer. She started in web design during the dot-com bubble where she became passionate about user research, usability, and user experience. After the bubble burst, she began to freelance, working in partnership with a former colleague. One project led to another, and the two continued to work together until, eventually, they founded Mad*Pow, fueled by Amy’s vision of design being used to improve the human condition. Their passion for creating positive change transformed them into healthcare innovation pioneers. Since its inception, Mad*Pow has been at the forefront of helping businesses across multiple industries create human-centered and purpose-driven solutions using design thinking, strategic design, and behavioral change design. Amy offers listeners her insight into the way design is currently evolving, what the future of design will look like, and how behavior change design is an integral part of that evolution. Listen in to learn more about: >> The evolution of design thinking and purpose-driven design Our Guest Amy believes that design can help improve the human condition. It was with that mission and vision that she founded Mad*Pow in 2000. Amy plays an essential role in Mad*Pow’s visualization of a changed healthcare system in the United States. Her work with companies like Aetna, CVS, McKesson, and Fidelity has helped them improve the experiences their patients and customers have with them, leverage design to drive change, and facilitate human-centric innovation. As the chief instigator behind Mad*Pow’sHealthcare Experience Design Conference—now in its fifth year and expanded and rebranded as HxRefactored—Amy has successfully connected and networked disparate parts of a challenging and siloed system. As a speaker, Amy shares her vision and methodology at influential events such as Design Management Institute, UXPA, IA Summit, Partners Center for Connected Health Symposium, Stanford MedicineX, Health 2.0, and HIMSS. With her partners Will Powley and Bradley Honeyman, Amy’s grown Mad*Pow’s presence, client base, and revenue, leading to Mad*Pow’s 2009 recognition as one of Inc. 500’s fastest growing privately held companies. Mass High Tech, which named her one of its 2009 Women to Watch, has recognized Amy’s passion, energy, and commitment, and she’s been acknowledged as one of Boston’s “40 Under 40” by the Boston Business Journal for 2014. She supports the vision and mission of An Orphan’s Dream, a nonprofit organization offering an oasis for AIDS-orphaned children in Gachoka, Kenya. Show Highlights [02:02] Amy’s love of art led her to a career in design. Links Amy on MadPow Book Recommendation Conscious Capitalism: Liberating the Heroic Spirit of Business, by John Mackey and Rajendra Sisodia Other Design Thinking 101 Episodes You Might Like Designing for Healthcare vs Sick Care + The Emergency Design Collective — DT101 E52 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 12 Dec 2019 | Design for America: Students + Design Thinking + Community Impact, Part 1 — DT101 E36 | 00:42:01 | |
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today's episode is part one of a two-part series on Design for America. Design for America is a nationwide network that supports innovation for social impact. DFA was founded at Northwestern University, and is helping to shape the next generation of social innovators and design-led studios on over 40 college campuses. Today, we’ll speak to three guests about what Design for America is and what does the experience look like when a member participates in a Design for America studio. We start our episode with Eric Richards explaining how he founded Design for America on the UC San Diego campus. Eric was interested in human-led design and, coupled with his interest in social impact, Eric started to search Facebook for others who had a similar desire in utilizing both fields interchangeably. He found a Good Design Lab founded by Don Mormont at UC San Diego. Many of the UC San Diego students who were interested in human-led design had worked at this lab. Eric liked the concept, applied to the university, and was accepted to the program. Through this lab and Don's involvement, many design classes were available to students. Eric joined Good Design Lab as a sophomore - the year after the lab was founded - and took the introductory design class. During his journey with Good Design Lab, Eric became part of a very tight-knit community. He was grateful to have found a community that, like Eric, valued using their skill set for social impact. Andrew Demas discovered DFA by accident while he was a student. He had a friend who was involved in DFA, and one day Andrew visited the Good Design Lab. He fell in love with the process and how the process affects social impact. DFA taught Andrew how to find out who your user is, gaining empathy for the user, and developing a solution for someone else. His new perspective not only changed the way he solved problems in real-world applications, it also changed his view of how he thinks about his curriculum at school, and changed the way he works towards coming up with solutions. Throughout this time, Andrew was connected to many other students who had a passion for design and for giving back to their community in a sustainable way. He was able to put his newfound skills to use when he and his classmates rebuilt a community center that was destroyed by Hurricane Sandy. Andrew felt that DFA gave him his best college and learning experience in university, and he’s passionate about his alumni board and networking for future leaders of design thinking and to get more corporations involved with DFA. William Moner is a faculty member who sponsors a DFA Studio at Elon University. Dawan Stanford approached William to mentor and encourage students to engage in the design process. William talks about the process of creating a DFA Studio, using DFA guides, and bringing together the efforts of everyone involved to make DFA happen on campus. He also discusses the challenges of mentoring and recruiting students for DFA. Our Guests Eric Richards is starting his last year at UC San Diego, where he's studying Human-Computer Interaction and Design for Social Innovation. His interest is in design that empowers communities and advances equity and sustainability. He currently leads Design for America at UCSD, and advises undergraduate humanitarian engineering projects on campus. Andrew Demas is a Senior Managing Consultant in IBM's Digital Strategy & IX practice and is also the digital account partner for one of IBM's top telecommunications clients. As an IBM Design Thinking Leader, he runs the New York Design Thinking Chapter. His passion for design started with DFA; he served as President of the Barnard-Columbia Design for America Studio for three years, and he currently sits on the DFA Alumni Board. William Moner is an Assistant Professor of Communication at Elon University and is the faculty mentor for the Elon Design for America studio. He holds a Ph.D. in Radio-Television-Film from the University of Texas, and his research focuses on emerging methods of storytelling and interactive media production through open software platforms and systems. In This Episode [01:28] Eric tells his story of how he founded Design for America at UCSD. Links and Resources UC San Diego Design Lab | |||
| 30 Apr 2024 | Instructional Design + Adult Learning Experiences with Holly Owens — DT101 E134 | 00:38:16 | |
Holly Owens is an Adjunct Professor at the Touro College Graduate School of Technology, where she teaches in the Instructional Technology program, and works full time as an Instructional Designer with PillPack by Amazon Pharmacy. She has over 15 years of experience in education in various roles, including high school educator, instructional technologist, and podcast host. Today, we talk about instructional design and designing learning experiences for adults. With two master's degrees from the University of Maryland, Global Campus—one in Instructional Technology and another in Distance Education—Holly also holds a certificate in Distance Education Leadership and is currently pursuing a doctorate in Organizational Leadership. Holly’s dedication lies in promoting online learning and its vast potential to empower students worldwide. As the host of the EdUp EdTech podcast, she offers a leading resource to stay updated on the latest and most impactful Ed Tech tools revolutionizing education. The podcast features guests from the EdTech industry, sharing personal and professional growth stories while exploring how technology is reshaping the education landscape. Design for How People Learn, by Julie Dirksen Talk to the Elephant: Design Learning for Behavior Change, by Julie Dirksen What I Wish I Knew Before Becoming an Instructional Designer, by Luke Hobson The eLearning Designer's Handbook: A Practical Guide to the eLearning Development Process for New eLearning Designers, by Tim Slade | |||
| 24 Aug 2021 | Working and Leading at the Intersection of Engineering, Business and Design with Kevin Bethune — DT101 E76 | 01:03:13 | |
Kevin Bethune is the founder and chief creative officer for dreams • design + life, and the board chair of the Design Management Institute. We talk about working and leading at the intersection of engineering, business and design. Listen in to learn more about: >> The synergy Kevin created between three disciplines: engineering, business, and design Our Guest’s Bio Kevin Bethune is the Founder and Chief Creative Officer of dreams • design + life, a "think tank" that delivers design & innovation services using a human-centered approach. Kevin's background spans engineering, business and design in equal proportion over his 20+ year career, positioning him to help brands deliver meaningful innovations to enrich people's lives. Kevin began his career as a mechanical engineer in the nuclear power industry. This chapter gave him deep product experience working with high performing teams across 14 nuclear reactor upgrade campaigns. After his MBA, Kevin joined Nike, Inc. in a business capacity, but quickly navigated to the Global Footwear product engine to drive advanced digital product creation capabilities, discovering the world of design in the process. After solidifying his creative foundation through further studies at ArtCenter College of Design, Kevin co-founded distinct design & innovation capabilities at two Tier 1 management consulting firms in Booz & Co. and the Boston Consulting Group (BCG). As Vice President of Strategic Design at BCG Digital Ventures, he led a large cohort of designers that would influence and shape every corporate venture spun out from the incubator. Kevin left BCG Digital Ventures to carve his own path under the banner of dreams • design + life, focusing on unlocking human potential through strategic design, industrial design and the building of new ecologies. Show Highlights [01:21] The childhood creative itch that started Kevin on the path towards design. Links Kevin on Twitter Book Recommendations The Laws of Simplicity, by John Maeda Other Design Thinking 101 Episodes You Might Like Learning Service Design + Leading Service Transformation with Clive Grinyer — DT101 E66 | |||
| 25 Jan 2022 | Systemic Service Design + a Critical Lens on Design Practice with Josina Vink — DT101 E85 | 00:40:31 | |
Josina Vink is a designer and researcher based out of Oslo. They're often working in the spaces of health and care, and focusing on shaping social structures. We talk about systemic service design, design labs in healthcare, and the potential of critical approaches to design practice. Listen to learn about: >> Service design in the health and care industries Our Guest Josina Vink is a designer, researcher and facilitator based out of Oslo, Norway. They are an Associate Professor in Service Design at the Oslo School of Architecture and Design. They teach and research critical, systemic approaches to service design, with a particular focus on shaping the social structures of health and care. Josina has over 10 years of experience working as a service and systems designer in healthcare internationally, including in Canada, the United States and Sweden. Show Highlights [02:00] How the movie Patch Adams and wanting to become a doctor led Josina into design. Links Josina on Twitter Book Recommendation: A World of Many Worlds, edited by Marisol de la Cadena and Mario Blaser Other Design Thinking 101 Episodes You Might Like Learning Service Design + Leading Service Transformation with Clive Grinyer — DT101 E66 | |||
| 24 Jun 2021 | Trauma-Informed Design + Participatory Design Perils + Research with Vulnerable Populations with Sarah Fathallah — DT101 E72 | 00:51:19 | |
Sarah Fathallah is an independent social designer and researcher. Today, we talk about trauma-informed design, participatory design, and research with vulnerable populations. Listen to learn more about: >> Trauma-informed design Our Guest Sarah Fathallah is an independent designer, researcher, and educator, who specializes in applying participatory research and design to the social sector. She has worked on projects of all sizes with non-profits, governments, and social enterprises, on topics ranging from civil and human rights, to healthcare, education, and financial inclusion. Her clients have included the International Domestic Workers Federation, the International Rescue Committee, and Open Society Foundations, to name a few. Sarah’s design work has been honored by the Core77 Design Awards, the International Design Excellence Awards (IDEA), ONE Prize, and the GSMA mWomen Design Challenge. Sarah also co-founded Design Gigs for Good, a free community-driven resource to help more people use the tools of design to create positive social change. Sarah is a graduate of Sciences Po Paris, where she studied International Business and Middle Eastern and Mediterranean Affairs. She also studied design innovation at the Paris Est d.school, user experience design at General Assembly, and participatory design at MIT. Show Highlights [01:03] Sarah talks about how she stumbled into design. Links Sarah’s Website Other Design Thinking 101 Episodes You Might Like Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 Other Resources Download Fluid Hive's Innovation Shield — a guide to avoiding innovation traps by asking 9 of Fluid Hive's Design Thinking Questions Innovation Smart Start Webinar — Learn to Ask Like a Designer and take your innovation projects from frantic to focused by working smart from the start. Fluid Hive: Learn — A growing collection of courses, webinars, and articles for people expanding their design thinking, service design, and human-centered design skills – people who want to think and solve like a designer. | |||
| 25 May 2021 | Identity Design + People vs. Process + Intersectional Design Leadership with John B. Johnson — DT101 E70 | 00:47:53 | |
John B. Johnson is an identity architect and principal of A Small Studio. He works with corporations and scaling startups, using A Small Studio’s identity design framework. John and his team also work with creatives to bring peace to people's lives. Today, John and I talk about corporate and individual identity design, why people are more important than process, and intersectional design leadership. Listen to learn about: >> Defining identity Our Guest John B. Johnson is a brother, a son, a husband, a friend, and the founder, principal, and Identity Architect of a small studio. a small studio is a collective of creatives who use their design gifts to improve lives through branding and product design. They believe every design project starts with Identity. In less than 3 years, his team has built over 40 brands worldwide. John leverages his Master’s Degrees in Architecture and Business Administration to help people, start-ups, and enterprises benefit from infusing their identity into the work they do and what they offer the people they serve. Show Highlights [01:20] John talks about his path into the work he’s doing today in identity design. Links John on LinkedIn Book Recommendations Community: The Structure of Belonging, by Peter Block Design Thinking 101 Episodes You Might Like From Branding to Design + Teaching Design Teams + Leading Summer of Design with Karen Hold — DT101E13 Fluid Hive Resources Download Fluid Hive's Innovation Shield — a guide to avoiding innovation traps by asking 9 of Fluid Hive's Design Thinking Questions Innovation Smart Start Webinar — Learn new ways to Ask Like a Designer and take your innovation projects from frantic to focused by working smart from the start. Fluid Hive: Learn — A growing collection of courses, webinars, and articles for people expanding their design thinking, service design, and human-centered design skills – people who want to think and solve like a designer. | |||
| 30 Nov 2021 | UX + Navigating Rough Design Waters + Design Leadership with Dennis Lenard — DT101 E82 | 00:40:35 | |
Dennis Lenard is the CEO at Creative Navy. We talk about user experience, navigating rough design waters, and design leadership. Listen in to learn more about: >> User experience (UX) and User interface (UI) design Our Guest As the CEO of Creative Navy, a London-based agency that takes an evidence-based approach to UX design and user-interface design, Dennis combines pragmatic vision with a thorough understanding of research practice. He has coordinated more than 500 design projects across the globe. His team has provided design-innovative solutions to worldwide companies such as Jaguar, Ford, and Philips, using a structured process in which decisions are grounded in rational methodology and meticulous data review rather than intuition, blind convention, or whim. Dennis has had a diverse education with degrees in law, psychology, economics, and philosophy. Show Highlights [00:58] Dennis’ background in cognitive science and how it led him to UX and UI design. Links Dennis on LinkedIn Other Design Thinking 101 Episodes You Might Like Humble Design Leadership + Design Agency and Experience Design Evolution with Aleksandra Melnikova — DT101 E33 | |||
| 11 May 2021 | The Swiss-Army Lives of How-Might-We Questions // ALD 005 — DT101 E69 | 00:09:33 | |
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is about how to use “How might we …” questions to anchor your innovation projects, align your team, and adjust the problem you are trying to solve as you learn. This episode is based on this article: ALD 005 // The Swiss-Army Lives of How-Might-We Questions. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive Show Highlights [00:58] The One Question to rule them all: what problem are you trying to solve? Other Design Thinking 101 Episodes You Might Like Ask Like a Designer — DT101 E61 Other Resources Download Fluid Hive's Innovation Shield — a guide to avoiding innovation traps by asking 9 of Fluid Hive's Design Thinking Questions Innovation Smart Start Webinar — Learn to Ask Like a Designer and take your innovation projects from frantic to focused by working smart from the start. Fluid Hive: Learn — A growing collection of courses, webinars, and articles for people expanding their design thinking, service design, and human-centered design skills – people who want to think and solve like a designer. | |||
| 24 Jul 2018 | Coaching and Leading Design Teams, Key Design Methods and How Coaching and Design Thinking Converge with Rebecca Horton - DT101 E8 | 00:46:40 | |
I’m excited to speak with Rebecca Horton, a designer, coach, and long-time colleague and friend. In our conversation, we’ll talk about how to coach and lead design teams, some design thinking methods she has found valuable, and how design thinking and coaching converge. Rebecca has always been interested in design, but believed as she grew up that you had to pick a discipline within design (such as being an interior designer, graphic designer, or fashion designer). In her early teenage years, she was fascinated by fashion design, and was captivated by runway shows on TV. She later went to college for political science and public policy because it was practical and pragmatic, and picking a specific design discipline didn’t appeal to her. After college, she discovered the design thinking field, which had the language to explain what she had been craving, and doesn’t force you to choose between disciplines. She returned to school, started her own practice, and worked in the corporate design world. In our conversation, Rebecca will dig into a specific example of an instance in which things didn’t go according to plan, which ended up being exactly the turning point that made her work so successful. She’ll also explain how she was able to maneuver and adjust to create this positive outcome from unexpected circumstances, and explore the controversy surrounding customer personas. As you listen, you’ll also hear powerful advice that you can apply to your own work and methods. For example, Rebecca advises clients to “welcome the stranger,” meaning that instead of telling someone unexpected to leave, invite them in and use the opportunity to understand why they might be there. Tune in to hear more about all of this, as well as Rebecca’s thoughts on blueprints, customer journey maps, and much more. Learn More About Today’s Guest Rebecca Horton In This Episode [01:11] — Rebecca digs into how she got into design, what her early training was like, and how she got to where she is now. Links and Resources @southernindie on Twitter | |||
| 24 Oct 2023 | The Experimentation Field Book with Natalie Foley — DT101 E123 | 00:48:03 | |
Natalie Foley has over 20 years of experience leading teams in designing and launching new products, programs, and strategies across the private, public, and not-for-profit sectors. Recently, she joined Opportunity at Work, where she builds, tests, and launches new services to help rewire the labor market for the 71 million workers in America whose skills were acquired through alternative routes instead of a four-year degree. Today on the show, we catch up with Natalie, who was one of our first guests on the podcast, and talk about The Experimentation Field Book, which she co-authored with Jeanne Liedtka, Elizabeth Chen, and David Kester. Listen to Learn About >> Experimentation and iterative learning Our Guest Natalie has 20+ years of experience leading teams in designing & launching new products, programs and strategies across the private, public & not-for-profit sectors. Recently, she has joined Opportunity@Work, where she builds, tests & launches new services for employers and employer networks to help rewire the labor market for the 71M workers in America who are STARs* (Skilled Through Alternative Routes, instead of a four-year degree). At Peer Insight, she served as CEO & led partnerships that contributed to dozens of new business ventures with clients like Nike, Kimberly-Clark, AARP, Canon, the Good Samaritan Society and ArcBest, several of which have become multi-million dollar revenue streams. Natalie began her career at PricewaterhouseCoopers and IBM, where she supported clients such as Allstate, the World Bank, and the U.S. Agency for International Development (USAID) Afghanistan program in technology & strategy initiatives. She is the co-author of a forthcoming book (available soon for pre-order), The Experimentation Field Book: A Step-by-Step Project Guide. Show Highlights [03:02] Natalie offers gratitude for the DT101 podcast and the learning community it has fostered. Links Natalie on LinkedIn Natalie on Twitter Opportunity at Work Using Design Thinking to Empower the ‘Human’ in HR 6 steps to knowing how to know | Natalie Foley | TEDxCharlottesville Design Thinking: Four Steps for Innovation Peer Insight Book Recommendation The Experimentation Field Book: A Step-by-Step Project Guide, by Jeanne Liedtka, Elizabeth Chen, Natalie Foley, and David Kester Design Thinking 101 Episodes You Might Like Designing for the Greater Good, Strategy + Design Thinking, and Measuring Design Thinking with Jeanne Liedtka — DT101 E1 Leading a Design Thinking Consultancy, Betting Small to Win Big, and Driving Business Growth with Design Thinking with Natalie Foley — DT101 E5 Experiencing Design: The Innovator’s Journey with Karen Hold — DT101 E71 | |||
| 13 Oct 2020 | Rethinking Service Design + Student Projects + Community Systems with Amy O'Keefe — DT101 E56 | 00:43:39 | |
Amy O'Keefe is the Studio Director of Northwestern university’s Master of Science and Engineering Design Innovation program, where she leads the human-centered service design studio. We talk about how the pandemic and the expanding awareness of systemic racism might change services, design, project partnerships, service design studio courses, and communities of practice in design education. Show Host: Dawan Stanford Show Summary Amy was always interested in experience design, but in the early 90s, there wasn’t a specific discipline teaching it, so Amy had to find her own path by way of studying English literature and architecture during her college years. Her senior thesis — an examination of how people experience memorial architecture, with a focus on the Holocaust Memorial Museum in Washington, D.C. — was her first real foray into human-centered design and experience design. Her original intention to continue studying architecture in graduate school changed after taking a job at the Art Institute of Chicago, where she had the opportunity to dig into digital technology. Instead, she pivoted into a fifteen-year career designing digital products and services. Eventually, Amy returned to university for a graduate degree in product design. She began teaching service design while finishing up her graduate work. Our conversation takes a look at the world today through a service design lens and talks about how service design is changing — and how it needs to continue to change — in response to what’s happening around us right now. Listen in to learn more about: >> Systemic racism and its effects on service design Our Guest Amy O’Keefe is the Studio Director of Northwestern University's Master of Science in Engineering Design Innovation (EDI) program, where she leads the Human-Centered Service Design Studio. Amy frequently partners with physicians and healthcare organizations to bring a human-centered approach to addressing complex medical issues. Amy has consulted on service, experience, and integrated multi-channel initiatives for Fortune 50 retail and global Am Law 100 clients. Her professional background includes more than a decade leading multi-disciplinary service, product design, and development at a Chicago-based tech startup acquired by Thomson Reuters. Amy received her MS in Product Design and Development Management from Northwestern. As an undergraduate, Amy embraced the Liberal Arts, majoring in English at Davidson College and studying Architecture in Florence, Italy. A sampling of Amy’s recent studio collaborations includes: a partnership with Procter & Gamble that led to the 2016 launch of the integrated laundry service, Tide Spin; engagement with Northwestern Medicine and Lurie Children’s Hospital resulting in lead findings presented at the 2016 American College of Allergy, Asthma and Immunology (ACAAI) Annual Scientific Meeting; and engagement with Penn Medicine’s Anesthesiology and Critical Care team informing the best practices for patient awareness and management of postoperative delirium discussed at the 2016 American Society of Anesthesiologists’ Brain Health Summit. She is a founding member of the Integrated Design Innovation consortium (IDI) and is working with colleagues from peer programs at University of Pennsylvania, MIT, Carnegie-Mellon, Harvard and several other schools to establish, evolve, and expand the category of Integrated Design Innovation programs in engineering education. Show Highlights [01:36] Amy’s “crooked” path to service design. Links Amy at Northwestern University Book Recommendations Service Design: From Insight to Implementation, by Andy Polaine, Lavrans Løvlie, and Ben Reason Other Design Thinking 101 Episodes You Might Like Mapping and Service Design + Implementation + Accessibility with Linn Vizard — DT101 E17 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 23 May 2023 | Thinking, Solving & Transformative Communication: Design + Visualization with Hazel White — DT101 E113 | 00:39:44 | |
Hazel White is a designer and a visualizer. She creates simple visuals to help communicate complex ideas. We talk about how design and visualization combine to facilitate thinking, fuel solving, and create transformative change. Listen to learn about: >> How visualizations can help us communicate ideas Our Guest Hazel White is a designer and educator who specializes in creating visuals that simplify complex information. During the Covid-19 pandemic, she collaborated with healthcare experts to rapidly distill complex information into simple and memorable visuals for frontline staff in hospitals and care homes. Currently, she is working on visuals of palliative care guidelines for health and care staff, visually recording a sports governing body’s transformation program, and developing internal documentation for a prominent cultural organization. Previously, Hazel was Founding Director of Open Change - a company which supported organizations to navigate change using Design Thinking. Clients included government, healthcare and national cultural organizations in the UK and Europe. Hazel spent two decades teaching design in Universities in the UK and South Korea.She is an Associate of the UK Design Council. Show Highlights [00:53] Dawan thanks Hazel for the incredible visualization she created for podcast conversation (download it here). Links Hazel on Twitter Book Recommendations Visual Collaboration: A Powerful Toolkit for Improving Meetings, Projects, and Processes, by Loa Baastrup and Ole Qvist-Sørensen Other Design Thinking 101 Episodes You Might Like A Designer’s Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45 Designing for Healthcare vs Sick Care + The Emergency Design Collective — DT101 E52 | |||
| 17 Dec 2019 | Design for America: Founding + Present + Future, Part 2 — DT101 E37 | 00:35:17 | |
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today's episode is part two of a two-part series on Design for America. Design for America is a nationwide network that supports design innovation for social impact. DFA was founded at Northwestern University, and is helping to shape the next generation of social innovators and student-led design-led studios on over 40 college campuses. Today, we'll speak to two guests about what Design for America is, why DFA exists, how DFA works, and what the future may look like at Design for America. We start our episode talking to Kelly Wisneski about her DFA experience, which began at Washington University in St. Louis during her undergraduate education. She knew she wanted to talk to people who were involved in Design For America in the Washington University chapter. She was working on a project related to food insecurity in St. Louis when she realized DFA would be her entry point into St. Louis. Kelly joined DFA during her first semester at university, and found herself on the leadership board in her second semester. She enjoyed being part of the leadership board and having a hand in growing DFA from a small studio into a more extensive workshop. Kelly assisted others in getting their projects off the ground in her early stages of leadership. In 2019, Kelly has contributed to the building of nine new DFA studios. "DFA is not just design thinking projects, they are projects that are here to make an impact on the people that it matters to the most." Our second conversation is with Liz Gerber. We first chatted with Liz about how DFA was launched. She worked in the research sector of the toy industry with kids, asking them how they would build their own toys. As a new professor at her university, Liz was not satisfied with just research and publishing. She wanted to launch a new idea that she had brewing. Liz yearned to create a unique educational and impact structure in which students were working directly with community members. She broke down the boundary between the classroom and campus and the “real world,” giving students the ability to tackle and solve real-world community problems. Our Guests Kelly Wisneski is a Program Coordinator at Design for America, supporting DFA studios across the country and working to improve DFA's data systems. She graduated from Washington University in St. Louis, where she studied Architecture and Computer Science and led her local DFA chapter for 4 years. Liz Gerber is the Faculty Director and Co-Founder at Design for America. The question that drives her is, "What can I do for others," and she continues to create communities that innovate collectively to tackle messy and meaningful problems. She is a design professor with a passion for understanding social interactions and practical applications for the technology. In This Episode [01:34] Kelly talks about her early DFA experiences. Links and Resources: Liz Gerber at Northwestern University | |||
| 18 Aug 2020 | Designing for Healthcare vs Sick Care + The Emergency Design Collective — DT101 E52 | 00:37:56 | |
Nick Dawson is the co-organizer of the Emergency Design Collective. In today’s episode, we talk about healthcare innovation labs, how to think about opportunities in healthcare, healthcare versus sick care, and launching the EDC to support the COVID-19 response. Show Host: Dawan Stanford Show Summary Nick Dawson grew up with a father who worked in healthcare and hospitals. As he entered college, he was convinced that he absolutely didn’t want to work in the same field. But the technology used in the local hospital intrigued and interested him enough to accept an internship in the IT department there. While immersed in how hospitals work, Nick discovered his interest in complex systems and their challenges. His internship turned into a lifelong career that led him into design and innovation for healthcare. While working as a healthcare performance improvement consultant for a large healthcare conglomerate, Nick needed to travel frequently by air. During his business travel, he witnessed a failing airline’s poor treatment of its employees; this was the nascence of his interest in the idea of re-designing healthcare’s patient and staff experiences. He realized that experience is something people and organizations must always create with intention and thought, and something that must be centered on those who are living and working in the experience. Experience design, healthcare and the ability to wrestle with complexity drives his work. Examples include designing the Johns Hopkins Sibley Innovation Hub, and his recent co-founding of the Emergency Design Collective, which focuses on re-thinking how we approach healthcare, helping businesses and organizations design their work spaces to support the health and wellbeing of their employees, and on creating a “public health design” core curriculum. Listen in to learn more about: >> The challenges of designing for innovation in hospital environments Our Guest Nick Dawson has been at the forefront of bringing design innovation to healthcare. He started and led the design innovation program at Johns Hopkins before joining Kaiser Permanente to lead innovation nationally. Nick chaired the Medicine X program in the Stanford school of Medicine until 2019 and worked with the Obama White House to bring patient-centered design to policy making and healthcare priorities. In April 2020, Nick left KP to co-found the Emergency Design Collective — a group of doctors, designers and public health experts using design to respond to urgent public health crises. Show Highlights [03:00] Nick’s start in healthcare and design. Links Nick on LinkedIn Book Recommendations The Experience Economy, by B. Joseph Pine and James H. Gilmore Other Design Thinking 101 Episodes You Might Like Adding System Awareness to System Design to Your Innovation Stack with Julie Guinn — DT101 E43 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 07 Aug 2018 | Design Research, Clients as Design Evangelists, the Humanscale Reissue with Nathan Ritter — DT101 E9 | 00:44:59 | |
I’m happy to announce that today’s guest is Nathan Ritter, a design researcher at IA Collaborative. We’ll talk about how his path to being a third-generation mechanical engineer turned into a design research career. We’ll also talk about transforming clients into design evangelists, before closing with a project that Nathan and his colleagues are working on to bring a design icon back to life. As you may have guessed, Nathan came to design from an engineering perspective. Going through a project to assist a woman with rheumatoid arthritis helped Nathan discover that, for him, human-centered design is more interesting than doing mechanical analysis on a computer screen. He changed his major, and continued his studies through a masters program. He points out that he’s not departing from the work of his forefathers so much as emphasizing a different part of the same process. In our conversation, you’ll hear about a time that Nathan was in grad school. He, along with a team of all men, were working on a project about feminine care products. He points out that having all men on the team was surprisingly not entirely a bad thing; it eliminated the often-present risk of designing for yourself. He’ll also talk about other challenges he’s faced, including the transition from academic project work to client services. If you’re curious about the basic skills that go into Nathan’s work, you’ll love this episode, in which he digs into some of the surprising skills he uses every day. He finds himself turning into a human thesaurus, for example, and comes back to writing (and verbal communication more broadly) over and over. He also emphasizes the importance of empathy, and the associated abilities to listen closely, reinterpret, and respond to what participants tell him. Nathan will also talk listeners through his multifaceted new client education process, the importance of having people understand who their customers are and what their customers are doing, how he moves from exploratory research into evaluative research, and more. Excitingly, you’ll also hear about his fascinating project to bring the incredible Humanscale tool back to life. Learn More About Today’s Guest Nathan Ritter In This Episode [01:40] — What brought Nathan to design, and how did his journey take place? Links and Resources | |||
| 10 Oct 2023 | Healthcare + Systems + Risk + Design with Rob Lister — DT101 E122 | 00:44:34 | |
Rob Lister is a designer in healthcare, creating meaningful experiences in many arenas, including medical device design, care delivery, service design, and population health strategy. His experience as a design leader at IDEO and AT&T, and his background as a mechanical engineer, inform a strategic and operationally focused approach to innovation in healthcare. We talk about service design in healthcare and using design thinking to innovate in the healthcare industry. Listen to learn about: >> The power of design thinking to rethink and reshape healthcare Our Guest Rob Lister is a designer in health care, creating meaningful experiences in many arenas, including medical device design, care delivery service design, and population health strategy. His experience as a design leader at IDEO and AT&T — and his background as a mechanical engineer — inform a strategic and operationally-focused approach to innovation in health care. He has collaborated with organizations ranging from pharma/tech giants (Eli Lilly and 3M Health Care), care providers (Stanford Health Care and SCAN Health) to early-stage medtech startups (Tusker Medical and Arrinex). Show Highlights [02:17] Rob offers appreciation for the DT 101 podcast. Links Rob on LinkedIn Book Recommendations Discovery Design: Design Thinking for Healthcare Improvement, by Future Medical Systems and The Risk Authority Other Design Thinking 101 Episodes You Might Like Healthcare Innovation + Nursing + Opportunities for Designers — DT101 E109 | |||
| 18 Feb 2021 | Design, and One Question to Rule Them All // ALD 002 — DT101 E63 | 00:06:33 | |
I hope you enjoyed this episode. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I'll share methods, templates, and ideas that have worked in my practice in teaching. This episode is about a question behind almost everything people do as they create growth and opportunity by seeing and solving like a designer. This episode is based on this article: ALD 002 // Design, and One Question to Rule Them All. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Show Highlights [00:50] The One Question to Rule Them All. Design Thinking 101 Learning — Courses and More Design Thinking 101 Learning helps people start seeing and solving like a designer. Each training course focuses on a different collection of actions and skills critical to using design thinking effectively and getting the results you seek. Please join me in the first course, Design Thinking 101 — Framing: Creating Better Solutions by Finding More Valuable Problems to Solve. Each course is structured to help your innovation actions create what you need for the people you serve, your organization and yourself. Grab your spot and start seeing and solving like a designer today. Design Thinking 101 Episodes You Might Like Ask Like a Designer 001 — DT101 E61 Other Resources Download the Design-Driven Innovation Project Launch Guide — Guide to launching innovation projects and avoiding common innovation traps Design-Driven Innovation. Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! Fluid Hive: Learn — A growing collection of courses, webinars, and articles for people expanding their design thinking, service design, and human-centered design skills. | |||
| 14 Feb 2023 | Humans + AI + Design with Ruth Kikin-Gil — DT101 E107 | 00:40:44 | |
Ruth Kikin-Gil is a design strategist, a digital product designer, and a practical dreamer who focuses on product innovation across devices, input methods, and platforms. At Microsoft, she leads the Responsible AI Practices for Microsoft's security organization. She helps drive responsible AI and Microsoft through serving on multiple AI and ethics in engineering and research workgroups. Ruth is a co-creator of the Guidelines for Human-AI Interaction, and is on the programming committee of Microsoft's Machine Learning and Data Sciences internal office. We talk about humans, artificial intelligence, and ethics. Listen to learn about: >> How designing for human-AI interaction differs from typical UI/UX design Our Guest Ruth is a design strategist, a digital product designer, and a practical dreamer that focuses on product innovation across devices, input methods and platforms. In Microsoft she leads the Responsible AI practices for Microsoft's Security org. She helps drive Responsible AI in Microsoft through serving on multiple Aether (AI and Ethics in Engineering and Research) work groups, is a co-creator of the Guidelines for Human-AI interaction and is on the programming committee of Microsoft’s Machine learning and Data sciences (MLADS) internal conference. In her Microsoft career, she designed future experiences for Office, for an innovation lab, and for a strategy team. In addition, she lectures at the Human Centered Design and Engineering (HCDE) department in the University of Washington, Seattle. Before Microsoft she co-founded a digital product design agency in Tel-Aviv, was the corporate art director of a startup, worked for Nokia in Helsinki, freelanced in London, and earned her Interaction Design Master degree from IDII in Italy. She’s interested in the interplay between society and technology, and the ways in which people appropriate technology in unexpected ways. She explores how existing social interactions and behaviors can be supported or transformed by technology and influence the creation of new products and services.. Show Highlights [01:55] Ruth talks about her AI work at Microsoft. Links Ruth on Twitter Writings: The rise of the Demigod designer. God created the world with a word, by Ruth Kikin-Gil | UX Collective (uxdesign.cc) Talks: Better together: Guidelines for designing Human-AI Interactions on Vimeo Other Design Thinking 101 Episodes You Might Like Innovation Culture + Future of Work + Designing Value with Marc Bolick — DT101 E93 | |||
| 08 Jun 2021 | Experiencing Design: The Innovator's Journey with Karen Hold — DT101 E71 | 00:47:13 | |
This is the first DT101 Books episode. Karen Hold joins us on the show to talk about Experiencing Design: The Innovator’s Journey, a book she co-authored with Jeanne Liedtka and Jessica Eldridge. In DT101 Books episodes, authors explore why their book exists and what it will help you do. Each book is chosen because it has something that will help you think and solve like a designer as you learn, lead and apply design thinking. Our Guest and Her Co-Authors Jeanne Liedtka is a faculty member at the Darden Graduate School of Business Administration at the University of Virginia. Her Columbia Business School Publishing books include Designing for Growth: A Manager’s Toolkit (2011) and Design Thinking for the Greater Good: Innovation in the Social Sector (2017). Karen Hold is the founder of Experience Labs, an innovation consulting firm. She is also the director of DT:DC, a design thinking community in Washington, DC, and a visiting professor at École des Ponts Business School in Paris, France. Jessica Eldridge is a consultant working at the intersection of educational equity and purposeful innovation. She is a specialist in design thinking, innovation management, and cross-sector collaboration. About Experiencing Design: The Innovator’s Journey In daylong hackathons, design thinking seems deceptively easy. On the surface, it involves a set of seemingly simple activities such as gathering data, identifying insights, generating ideas, prototyping, and experimentation. But practiced at a superficial level, even great design tools don’t go deep enough to create the shifts in mindset and skill set that are required to achieve transformational impact. Going deep with design requires more than changing the activities of innovators; it involves creating the conditions that shape who they become. Individuals become design thinkers by experiencing design. Drawing on decades of researching and teaching design thinking to people not trained in design, Jeanne Liedtka, Karen Hold, and Jessica Eldridge offer a guide for how to create these deep experiences at each stage of the design thinking journey, whether for an individual, a team, or an organization. For each experience phase, they specify the mindset shifts and competencies that need to be achieved, describe how different personality types experience different kinds of journeys, and show how to fully leverage the diversity of teams. Experiencing Design explores both the science and practicalities of design and includes two assessment instruments for individual and organizational development. Ultimately, innovators need to be someone new to create something new. This book shows you how to use design thinking to make this happen. Show Highlights [00:56] Dawan muses on trying to come up with a name for the podcast book episodes. Order your copy of Experiencing Design Design Thinking 101 Episodes You Might Like From Branding to Design + Teaching Design Teams + Leading Summer of Design with Karen Hold — DT101E13 Fluid Hive Resources Download Fluid Hive's Innovation Shield — a guide to avoiding innovation traps by asking 9 of Fluid Hive's Design Thinking Questions Innovation Smart Start Webinar — Learn new ways to Ask Like a Designer and take your innovation projects from frantic to focused by working smart from the start. Fluid Hive: Learn — A growing collection of courses, webinars, and articles for people expanding their design thinking, service design, and human-centered design skills – people who want to think and solve like a designer. | |||
| 02 May 2023 | Cognitive Bias + Ethics + Dreaming the Future of Design with David Dylan Thomas — DT101 E112 | 00:44:45 | |
David Dylan Thomas is the author of Design for Cognitive Bias and the creator and host of the Cognitive Bias podcast. Dave has consulted with major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC, he offers workshops and presentations on inclusive design and the role of bias in making decisions. We talk about cognitive bias, ethics, and dreaming the future of design. Listen to learn about: >> How cognitive biases affect the way we think and design Our Guest David Dylan Thomas, author of Design for Cognitive Bias, creator and host of The Cognitive Bias Podcast, and a twenty-year practitioner of content strategy and UX, has consulted major clients in entertainment, healthcare, publishing, finance, and retail. As the founder and CEO of David Dylan Thomas, LLC he offers workshops and presentations on inclusive design and the role of bias in making decisions. He has presented at TEDNYC, SXSW Interactive, Confab, Button, An Event Apart, UX Copenhagen, UX Days Tokyo, and more on topics at the intersection of bias, design, and social justice. Show Highlights [01:51] How Iris Bohnet’s talk, What Works: Gender Equality By Design helped David connect his work in UX/content strategy with cognitive bias. Links David on Twitter Book Recommendations Design for Cognitive Bias, by David Dylan Thomas Other Design Thinking 101 Episodes You Might Like Designing with Government Partners + Hidden Design Phases with Chelsea Mauldin — DT101 E98 | |||
| 24 Jan 2023 | 5.5 Things Every Designer Should Know About Hacking Bureaucracy with Marina Nitze — DT101 E106 | 00:41:07 | |
Marina Nitze is co-author of the book Hack Your Bureaucracy and works at Layer Aleph, a crisis response firm that specializes in restoring complex software systems to service. Marina was the Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama after serving as a Senior Advisor on technology in the Obama White House and as the first Entrepreneur-in-Residence at the U.S. Department of Education. Marina is also a fellow at New America's New Practice Lab, where she works on improving America's foster care system. Today, we discuss five and a half things every designer should know about hacking bureaucracy. Listen to learn about: >> How bureaucracies work Our Guest Marina Nitze, co-author of the new book Hack Your Bureaucracy, is currently a partner at Layer Aleph, a crisis response firm that specializes in restoring complex software systems to service. Marina is also a fellow at New America's New Practice Lab, where she works on improving America's foster care system through the Resource Family Working Group and Child Welfare Playbook. Marina was most recently the Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama, after serving as a Senior Advisor on technology in the Obama White House and as the first Entrepreneur-in-Residence at the U.S. Department of Education. She serves on the advisory boards of Foster America, Smartsheet, and Think of Us; created TaskTackler, the personal productivity app for Type-A personalities; and previously authored the book Business Efficiency for Dummies. She lives in Seattle, WA. Show Highlights [01:49] Marina gives a brief outline of her five and a half things about bureaucracy. Links Marina on Twitter Other Design Thinking 101 Episodes You Might Like Teaching Yourself Design Thinking + Innovating in Government with Amy J. Wilson — DT101 E19 | |||
| 02 Feb 2021 | Civic Design + Innovation Ops + System Design with Ryann Hoffman — DT101 E62 | 01:08:13 | |
Ryann Hoffman is a system designer and design leader specializing in design and complex systems and working with organizations to develop capacity in design thinking and innovation operations. Show Summary Ryann’s path into design came from an early love of music, playing classical piano, and music composition. She did freelance design projects for teachers while in high school. By the time she went to college, she had strong design and communication skills, and had learned the power of storytelling. Ryann started out with plans for a degree in English, but switched to Sociology and fell in love with it from her very first introductory course. After undergrad, she spent several years working in various fields, including nonprofits and a music tech startup, where she brought her digital communications and design skills to bear on projects like promotional videos, visual design for reports and collaterals, and systems design for music distribution. While in grad school for Public Administration, she took a class called “Coping with Wicked Problems,” where she was introduced to design thinking. After graduation, she moved to Washington, D.C. became a member of Design Thinking DC, and started what would become her career in systems design, leading to her civic design work today with cities across America and international organizations like The World Bank and the Government of Madagascar. Listen in to learn about: >> Design Thinking D.C. Our Guest Ryann Hoffman is a systems designer most in flow working in complex problem spaces. She's built and led design work across industries and at organizations including The World Bank and The Government of Madagascar, Capital One, Johns Hopkins Sibley Memorial Hospital, and ConsenSys. Through leading and practicing design, Ryann found purpose in developing teams. She watched the most well-intentioned, competent teams struggle to create impact because they lacked the support and curriculum to imbue design beyond densely packed workshops or sprints, and into their daily workflows, collaborations, and mindsets. As a Design Coach and Instructor, Ryann has worked with Harvard University and the Bloomberg Foundation, AmeriCorps, ConsenSys, Sunrun, and other leading institutions leveraging design to make their respective dents in the world's challenges. Her circuitous route to this calling includes her Masters in Public Administration, a stint in the music industry, and an early foundation in digital media production and visual design. When she's not working, Ryann loves learning about the brain and aspires to be more mindful. Show Highlights [02:05] How Ryann’s love of music led her to develop digital design and communications skills. Links Ryann Hoffman on LinkedIn Book Recommendations Antifragile: Things That Gain From Disorder, by Nassim Nicholas Taleb Other Design Thinking 101 Episodes You Might Like Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Download the Design-Driven Innovation Project Launch Guide — Guide to launching innovation projects and avoiding common innovation traps Design-Driven Innovation. Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! Fluid Hive: Learn — A growing collection of courses, webinars, and articles for people expanding their design thinking, service design, and human-centered design skills.
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| 12 Dec 2023 | Making Collaboration Mean Something + Inclusive Design with Pinar Guvenc — DT101 E126 | 00:34:43 | |
Pinar Guvenc is a partner at the award-winning global design studio SOUR, where she leads design innovation strategy. Pinar is also a member of the faculty at Parsons School of Design, and she serves on the Board of Directors at Open Style Lab, a National Design Award-winning nonprofit organization initiated at MIT, with the purpose of making style accessible to people with disabilities. Today on the show, we talk about inclusive design, and making collaboration and co-creation meaningful. Pinar is a frequent public speaker and host of the podcast "What's Wrong With": a series of discussions with progress makers and experts to diagnose problems in industries, ideate solutions, and raise awareness among the general public. Other Design Thinking 101 Episodes You Might Like Cognitive Bias + Ethics + Dreaming the Future of Design with David Dylan Thomas — DT101 E112 Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73 | |||
| 21 Aug 2018 | Designing Your Life and Teaching Design Thinking with Eugene Korsunskiy — DT101 E10 | 00:55:21 | |
I’m joined by Eugene Korsunskiy. Eugene is a design thinking consultant and the Senior Coordinator of Design Initiatives at the University of Vermont. Both there and at Stanford, Eugene has taught classes like “Design Thinking” and “Designing Your Life.” In our conversation today, we’ll talk about how and why he became a designer, his insights from teaching “Designing Your Life” to Stanford students, and aspects of creating good design thinking learning experiences and design teams. When he was in college, Eugene thought he wanted to be an architect. As he studied architecture and interned in the field, he learned that it’s a lot more about fire codes and occupancy permits than he had hoped, and his romantic notions of the field faded away. He still knew, though, that he wanted to be in an occupation that involved creating something for people while using both halves of his brain. Eventually, design replaced architecture, and Eugene went to grad school for design instead. The most interesting part of a designer’s job, Eugene points out in an interesting case study he shares today, isn’t necessarily finding the information you were looking for; instead, it can be finding a weird discrepancy in the human condition. In another example, he explores the effect that a course on design thinking has on undergraduate students’ beliefs, especially the common belief that one’s major absolutely determines one’s career. Eugene and I will cover a wide range of other specific topics, including concerns that students (and parents) may have about and during his courses, how to “sneak up on your future” so your future doesn’t sneak up on you, what Eugene has gotten out of teaching his classes, the traits that makes the best leaders for design projects, and much more. Learn More About Today’s Guest Eugene Korsunskiy In This Episode [01:26] — We hear a bit about Eugene’s background and how he arrived where he is now. Links and Resources Design Thinking (course at the University of Vermont) | |||
| 21 Sep 2021 | Design Council UK + Systemic Design + Design in Government with Cat Drew — DT101 E78 | 00:48:31 | |
Cat Drew is the chief design officer at the Design Council. We talk about the role and work of Design Council, systemic design, and the shifting role of design and government and communities. Listen in to learn more about: >> Design Council’s work Our Guest’s Bio Cat Drew is the Chief Design Officer at the Design Council where she brings together architecture and the built environment, public sector design and business innovation to support people in living healthier, happier and safer lives. Previously, Cat has held leadership positions at FutureGov and Uscreates, was a co-founder of the UK government’s Policy Lab, and combines 10 years of experience in government with an MA in Graphic Design. She speaks widely about the value of design and co-presents BBC Radio 4 The Fix. She is a member of The Point People. Show Highlights [01:04] Cat’s path from civil servant to designer. Links Cat on Twitter Book Recommendation Why Materials Matter: Responsible Design for a Better World, by Seetal Solanki and Liz Corbin Other Design Thinking 101 Episodes You Might Like Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 | |||
| 23 Jun 2020 | Understanding Customers: Research, Insights, and Storytelling with Steve Portigal — DT101 E48 | 00:57:47 | |
Steve Portigal is the Principal of Portigal Consulting and an experienced user researcher who helps companies harness the strategic power of insights. He is the author of Interviewing Users: How to Uncover Compelling Insights. He also wrote Doorbells, Danger, and Dead Batteries: User Research War Stories. We talk about interviewing people, customer research, and storytelling with Dawan Stanford, your podcast host. Show Summary Steve started out in Human Computer Interaction (HCI), in the days before the World Wide Web and before the formal idea of user experience (UX) existed. He had a brief exposure to design as a profession through an article about industrial product design, and to the idea of bringing together people from many different disciplines to collaborate and create solutions to problems via another article about a project trying to determine how best to find a way to demarcate dangerous locations, like nuclear waste sites. These ideas planted seeds leading to his interest in design. Steve graduated with his Masters in HCI, had a summer internship in Silicon Valley, and eventually found a job in an industrial design consultancy to work on what was essentially proto-UX design with their software. At the same time, this company was exploring ideas surrounding ethnographic research and the idea of uncovering product opportunities, and Steve managed to apprentice himself with the team, where he learned about organizing and finding connections within data. He also had the opportunity to develop his initial interviewing skills, which he continued to hone as he started his own consultancy focused on user research. Steve was one of the first people in the early 90’s to develop design processes for user experience and research. We talk about Steve’s excitement for and interest in spending more time with stakeholders within a client’s organization. He has learned why a stakeholder’s perspective is essential in relation to the success of a project. He talks about creating “learning-ready” moments, how he helps people have these moments, and how learning and sharing the journey of learning affect learning retention. Listen in to learn: >> How Steve and others developed the design processes in the early stages of user experience and research Our Guest Steve Portigal is an experienced user researcher who helps companies to think and act strategically when innovating with user insights. Based in the San Francisco Bay Area, he is principal of Portigal Consulting and the author of two books: the classic Interviewing Users: How To Uncover Compelling Insights and, Doorbells, Danger, and Dead Batteries: User Research War Stories. He's also the host of the Dollars to Donuts podcast, where he interviews people who lead user research in their organizations. Steve is an accomplished presenter who speaks about culture, innovation, and design at companies and conferences across the globe. Show Highlights [02:09] Steve talks about his origin story and his introduction to the ideas of design and user experience. Links Portigal Consulting Other Design Thinking 101 Episodes You Might Like Problem Spaces, Understanding How People Think, and Practical Empathy with Indi Young — DT101 E6 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 25 Oct 2022 | Human-Centered Design + Designing Exceptional Customer Experiences with Lis Hubert and Diana Sonis — DT101 E101 | 00:47:13 | |
Diana Sonis is a passionate believer in holistic 360 strategy and design, with extensive expertise in UX and CX design, service design, and design thinking. Lis Hubert is an acclaimed design and strategy thought leader, writer, and speaker with extensive experience in digital strategy, customer experience, information architecture, and design. Together, they founded CX by Design, a human-centered design company that helps businesses design people-centric products, services, and organizational systems in order to create exceptional customer experiences. Listen to learn about: >> Customer experience design Our Guests: Diana Sonis Diana is a passionate believer in holistic, 360 strategy and design, with extensive expertise in UX Design, CX Design, Service Design, and the Design Thinking methodology. As founding partner of CX by Design, Diana’s mission is to identify nuggets of opportunity within an organization, reorient its existing systems and structures to improve the human experience, help others extend their thinking, and drive material business advantage. Having designed, built, and successfully sold several companies, Diana works to help businesses shape abstract concepts into concrete online and offline experiences that respond to the needs and motivations of real people. When she’s not solving strategic challenges, Diana can be found in pursuit of good coffee everywhere. Lis Hubert Lis is an acclaimed design and strategy thought leader, writer, and speaker with extensive expertise in Digital Strategy, Customer Experience, Information Architecture, and Design Thinking. As founding partner of CX by Design, she has made it her mission to help companies meet their strategic goals. She does so by making the invisible visible through research, making the complex simple through her unique perspective, and bringing understanding and meaning through expert facilitation. With over a decade of designing successful products and strategies for clients of all sizes, her passion lies in helping her partners think holistically about driving, and enacting, real change. Lis helps businesses not only increase their bottom line, but also their longevity through customer loyalty. When not tackling complex strategic problems, you can find Lis traveling the world enjoying the human experience to the fullest. Show Highlights [01:18] Diana and Lis talk about their paths into design and customer experience. Links Diana on LinkedIn Book Recommendations Who Do We Choose to Be?: Facing Reality, Claiming Leadership, Restoring Sanity, by Margaret J. Wheatley Other Design Thinking 101 Episodes You Might Like Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 | |||
| 05 Nov 2019 | Teaching and Learning Service Design for Designers and Non-designers with Maurício Manhães — DT101 E34 | 00:45:55 | |
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'll be interviewing Maurício Manhães and talking about his design position at Savannah College of Art and Design, his work at the Service Design Network and as the group leader at the Design Academic Task Force. In this episode, we talk about the crisis that caused Maurício to shift into service design, how service designers are learning their craft, and his work to create service design curriculum for non-designers. We’ll explore Maurício's 15-year background in IT and marketing, and his reaction to having a failed project. He couldn't figure out why his project was received poorly by his client until he discovered that he didn't understand the people he was designing for. This was when he found design thinking. Maurício was intrigued by how service design was based on a complex and systemic approach to social technical design. Through this revelation, he understood his approach to design and problem-solving was flawed. At this point, he decided to return to school. He received a Master's Degree in Knowledge Management, and then a Ph.D, and he then started teaching service design at the Savannah College of Art and Design (SCAD). Since Maurício joined SCAD, their program has gained over two dozen students, making their program one of the largest in the world. Students come with curious minds, wanting to know how they can involve stakeholders in the design process and have a better perspective on the social technical design context. Maurício talks about how he and his department at SCAD are adding new courses pertaining to design to enhance the degree, including how innovation is understood in an adaptive system. The program is very demanding, resulting in two-thirds of the program's students being hired one year before they graduate. This episode also offers a look at providing the perspective of the complex and active systems of design thinking to non-designers. Maurício explains how he conveys this complex concept to creators without a design background. He also delves into the ethics of service design, the illusion of being able to change a person’s behavior, and common issues first year designers have when they start their career. Our Guest Maurício Manhães is a Professor of Service Design at the Savannah College of Art and Design and an Associate Design Researcher at Livework and the group leader of the Service Design Network Academic Task Force. In 2015, he obtained a Doctoral degree in Knowledge Management with a focus on service innovation at the Federal University of Santa Catarina in Brazil in partnership with the Koeln International School of Design in Germany with the thesis "Innovativeness and Prejudice: Designing a Landscape of Diversity for Knowledge Creation." In addition to his professorship, he works on consultancy projects and conducts workshops, courses, and lectures on design, design research, and service innovation worldwide. In This Episode [01:10] Maurício’s journey from IT project management into design thinking. Links and Resources Maurício on Twitter | |||
| 09 Jun 2020 | Learning Service Design on the Job + Leading a Design Team + Service Design Standards with Tracey Williams — DT101 E47 | 00:46:20 | |
Tracey Williams, a Service Design Director for Absa Bank in South Africa, discusses learning service design on the job, growing design skills on her team, and building organizational service design standards with Dawan Stanford, your podcast host. Show Summary Tracey’s career didn’t begin in design; she started in financial services, and went through a graduate program focused on business targets and goals. She’d always had an interest in problem-solving, and while working at Absa, she got involved in numerous projects that she found new and exciting outside of her specific role. She had studied marketing, and found that much of the old-school marketing thinking aligned with some of the thinking in design spaces. She submitted an idea to a social entrepreneurship course and was accepted. Tracey then proceeded to learn service design and design thinking as she led her team through development of the idea. Her biggest challenge during the project was using the tools of design, which were still new to her; she had to learn through doing, and through failure and then trying again. She learned that design is about looking at a problem from a different perspective. Tracey hosted the first Absa Women Forum at the Wentworth Angels headquarters to celebrate the role of single mothers and women. Listen in to learn: >> How Tracey developed her design skills Our Guest Tracey is a designer with seven years of experience in financial services. She is currently a Service Design Director for the Absa Bank Design Office, where she has played a key role in establishing and demonstrating the value of Service Design. Her teams have worked across different areas of the business and engaged with several stakeholders along the way, including those in Relationship Banking, Business Banking, Card, and most recently, Home Loans. She enjoys working with cross-functional teams to solve complex, wicked problems with solutions that address both customers' needs and meet the business objectives. Beyond the delivery of design work, she has a passion for developing young talent and worked with a colleague to start the first design graduate program at the bank focused on transforming and growing its future design leaders. Show Highlights [02:33] How Tracey became involved in banking projects early on in her career. Links Tracey on LinkedIn Book Recommendations Predictably Irrational: The Hidden Forces That Shape Our Decisions, by Dan Ariely Other Design Thinking 101 Episodes You Might Like A Design Thinking Practitioner’s Shift into Higher Education and the Potential for Design Thinking in Higher Education with Fred Leichter — DT101 E4 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 04 Sep 2018 | Design Ethics in Augmented and Virtual Reality + Building a Design Career with Aaron Faucher — DT101 E11 | 00:35:48 | |
Tune into this episode for a fascinating conversation with Aaron Faucher, a product designer focused on design ethics and augmented reality. You’ll hear about lessons from his path into design for augmented reality and virtual reality with clients such as High Fidelity, Alpha Computing, and Designation Labs. We’ll also dig into how being a Master’s student at the Human-Computer Interaction Institute at Carnegie Mellon University builds on that experience, and where he sees his design practice going as he explores the intersection of UX design and emerging technologies. As Aaron shares, he’s early in his design career, and has been working professionally in the field for a bit over two years. His first exposure to design thinking was when he was an undergrad, when his focus was on social impact. He became obsessed with the question of where the logical end point of emerging technologies is, and started looking at technology as a social issue. Since then, Aaron has been trying to situate himself in the design world around augmented reality. At one point, Aaron learned about the concept of affordance, and the idea that we live in a state of action-potential in a digital world. This felt groundbreaking to him and helped him to rationalize the hyper-connected state that many people feel themselves in. He also explores the power of getting outside of the box of his own ideas. Aaron moved to the San Francisco Bay Area in August 2016 to try to find a job there, since that’s where a lot of AR and VR developments are happening. He worked on hustling and networking there, and describes the experience as a “trial by fire” that put him in his place as a designer. The process led to a couple of freelance opportunities. One thing led to another, and he has been able to work on some VR creation tools. Tune in to learn more about all these topics, as well as where Aaron sees his design career going in the future, questions that he wrestles with, the advice he would give to an undergraduate who is interested in his field, what resources he recommends to people who want to learn more, and much more! Learn More About Today’s Guest Aaron Faucher In This Episode [02:01] — We hear a bit about Aaron’s background and what brought him to where he is now. Links and Resources Human-Computer Interaction Institute at Carnegie Mellon University | |||
| 05 Feb 2019 | Learning and Leading Design for Healthcare + Innovation Teams with Paolo Korre — DT101 E20 | 00:58:38 | |
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. My guest today is Paolo Korre, Director of Service Design and User Insight for SE Health, a not-for-profit healthcare company in Ontario, Canada. We’ll chat today about Paolo’s transition from industrial design to design thinking in the healthcare space, challenges he faces as a designer working in healthcare, and his experience with being the lone designer on an innovation team. Paolo reached industrial design through a love of fine arts, drawing, painting, and crafts. He did his undergraduate degree in industrial and product design. He assumed he would be working on making furniture or other “stuff,” but soon realized that this isn’t what the world really needs. As he evolved beyond traditional design, he went back to school for further education. Eventually, he was able to bring design thinking back home. In our conversation today, he’ll dig into how his skills in design relate to his work in healthcare (and how he convinced people to give it a shot!). For example, he explains that he worked on a project around improving the experience of patients receiving private care. As a result, they ended up launching Elizz, a whole brand dedicated to supporting family caregivers. Paolo has experienced being a lone designer as well as being part of a team of designers and part of an innovation team. It’s all part of a learning journey, he explains, and speaks of trying to figure out how much design method he can apply in these various roles. Whether you’re a solo designer, part of a team, or not sure yet where your design path will take you, don’t miss this informative and insightful episode. Learn More About Today’s Guest Paolo Korre on LinkedIn In This Episode [01:50] — Paolo talks about his journey into design, and how he got started. Links and Resources Paolo Korre on LinkedIn | |||
| 05 Aug 2021 | Employee Experience by Design: How to Create an Effective EX for Competitive Advantage with Belinda Gannaway — DT101 E75 | 00:45:58 | |
Belinda Gannaway is the co-author of Employee Experience by Design and the Director at Fathom XP, an employee experience design agency based in the UK. She’s also a facilitator and a team and systems coach. Today, we discuss her book, and what's possible when we apply design thinking to orchestrating how people perform and produce results in organizations. Listen to learn about: >> Using design thinking to create better employee experiences Our Guest Belinda Gannaway is an employee experience design practitioner, facilitator and team coach. She is co-author of Employee Experience by Design: How to Create an Effective EX for Competitive Advantage, published in 2021 by Kogan Page. Strategy director of EX design consultancy FathomXP, Belinda has been working in and around organizational culture for many years. Her interest in culture began early when she worked as a journalist in the UK Houses of Parliament – a 1,000-year-old institution. Belinda's career has covered the worlds of journalism, PR and marketing, digital transformation and culture change. She has worked with some of the world's best-known organizations, including LEGO, Jaguar Land Rover, Diageo and the International Olympic Committee. Show Highlights [01:08] Dawan talks about the relevance of Employee Experience by Design in today’s pandemic work world. Links Belinda on Twitter Book Recommendation Employee Experience by Design: How to Create an Effective EX for Competitive Advantage, by Emma Bridger and Belinda Gannaway Design Thinking 101 Episodes You Might Like Building Design Capacity + Measuring Design Value + Designing Studios with Doug Powell — DT101 E16 Resources Download Fluid Hive's Innovation Shield — a guide to avoiding innovation traps by asking 9 of Fluid Hive's Design Thinking Questions Innovation Smart Start Webinar — Learn to Ask Like a Designer and take your innovation projects from frantic to focused by working smart from the start. Fluid Hive: Learn — A growing collection of courses, webinars, and articles for people expanding their design thinking, service design, and human-centered design skills – people who want to think and solve like a designer. | |||
| 08 Nov 2022 | 5.5 Things Every Designer Should Know About: The Opioid Overdose Epidemic (Part 1) with Stacy Stanford — DT101 E102 | 00:20:31 | |
This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: the Opioid Overdose Epidemic. Our guest today is Stacy Stanford, the Senior Director of Overdose Injury and Violence Prevention at the National Association of County and City Health Officials in Washington DC (NACCHO). At NACCHO, she leads the overdose injury and violence prevention team to deliver funding and technical assistance to more than 60 communities across the United States. Listen to learn about: >> The current state of the U.S. opioid overdose epidemic Our Guest Stacy Stanford joined NACCHO in 2012 and is currently serving as a Senior Director of Overdose, Injury and Violence Prevention. She provides leadership, planning and guidance to the team’s management and staff in the areas of drug overdose, adverse childhood experiences (ACEs), falls prevention, and the intersection of COVID, ACEs, and Suicide Prevention. Prior to this position she was the Director of Public Health Transformation and led Project SHINE, a fellowship to strengthen health systems through interprofessional education. Ms. Stanford received her Masters of Science in Public Health Microbiology from The George Washington University School of Public Health. She also holds a bachelor’s degree in Biology from the University of Denver. Prior to joining NACCHO, she worked on Influenza surveillance and in the development of HAvBED, the Hospital Bed Availability Reporting System during H1N1 at the Department of Health and Human Service. Show Highlights [01:47] Stacy talks about her work at NACCHO, the membership organization of local health departments for the U.S. Links Stacy on LinkedIn Other Design Thinking 101 Episodes You Might Like 5.5 Things Every Designer Should Know About: The Future of Higher Education with Bryan Alexander — DT101 E97 | |||
| 30 Mar 2021 | Learning Service Design + Leading Service Transformation with Clive Grinyer — DT101 E66 | 01:00:10 | |
Clive Grinyer is the Head of Service Design at the Royal College of Art in London. Clive's an acknowledged expert in service design, design thinking, and design and technology innovation, who has led award-winning design teams for companies around the globe. He started in design consultancy with IDEO in London and San Francisco before co-founding the design consultancy company Tangerine with Martin Derbyshire and future Apple design chief and RCA chancellor, Jony Ive. He went on to build and lead design teams for Orange, Samsung, and Cisco, and was Director of Service Design for Barclays. As Director of Design of the UK’s Design Council, he created the Design Demand program, taking design into over one thousand UK companies. As a consultant, he’s worked with the cabinet office policy lab and at Nesta. Clive speaks at national and international conferences, writes articles and blogs, and has published Smart Design, a book on design and technology. Show Summary Clive discovered his interest in design at an early age, in part thanks to toys and dresses! His grandmother’s dress shop introduced him to the idea that there were actual people out there whose job was making decisions about what we would like and what would be trendy. That would lead him to art school. A conversation with a career advisor uncovered an affinity for product design, and that’s where Clive’s design path began: designing physical objects. He worked for several well-known design consultancies, including Moggridge Associates (founded by Bill Moggridge, who would go on to co-found IDEO), and then Clive chose to co-found a design consultancy himself before shifting gears away from consulting altogether and going in-house, taking a position with Samsung, where he helped open the company’s design office in Europe. After Samsung, Clive worked for a number of the world’s leading corporations, culminating in a position with Barclays bank, where he again shifted--this time from digital design to service design--setting up their service design team and working on customer experience. Clive recently left the corporate world behind, taking the Head of Service Design position at the RCA not long before the COVID-19 pandemic began. Today, we’ll talk about building service design teams, teaching service design and how the RCA service design department adapted its teaching and courses in response to the pandemic, and where Clive believes service design needs to take us in the future. Listen in to learn more about: >> Clive’s path from product design to service design Show Highlights [02:01] Clive talks about his design career path. Links Clive’s website Other Design Thinking 101 Episodes You Might Like Integrating Engineering, Design and Business with Tony Hu — DT101 E35 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Ready to learn new ways to think and solve like a designer today? Enroll in Framing: Creating Better Solutions by Finding More Valuable Problems to Solve — from Fluid Hive’s Design Thinking 101 Learning. Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 15 Jan 2019 | Teaching Yourself Design Thinking + Innovating in Government with Amy J. Wilson — DT101 E19 | 01:02:21 | |
The Better Government Movement, Amy explains today, is built for public servants. She realized that the baton (in terms of innovation and transformation in building 21st-century government) isn’t adequately being passed on. She collaborated on research on creating change and transformation in government, and the best ways to create something that is useful and scalable across government. When Amy was getting started with the initial conversations around innovation and design in this realm, she started with the people who were leaning into the conversation. These early adopters, she explains, are the people who will help you unlock what the culture or organization should turn into. In addition to this powerful insight into getting through to the right people, Amy will dig into how to pass the torch and help to ensure that processes are passed on. Amy will also share tips and insights into how to teach and support innovators, including focusing on learning to relieve pressure, and to get comfortable with ambiguity. She’ll dig into how and why she created her own innovation toolkit, and how it stemmed from her work at the Better Government Movement. She’ll explore her personal journey (and the tendencies that lead her toward burnout), list some resources and references that might interest listeners, and offer powerful insights that I hope will help you along your own design thinking journey! Learn More About Today’s Guest Amy J. Wilson In This Episode [01:17] — We hear about Amy’s innovation and design journey, from where she got started to how she arrived where she is today. Links and Resources Amy J. Wilson | |||
| 14 Nov 2023 | Relentless Curiosity, a Necessary Delight with Scott Shigeoka — DT101 E124 | 00:56:21 | |
Scott Shigeoka is an internationally-recognized curiosity expert, speaker, and the author of SEEK: How Curiosity Can Transform Your Life and Change the World. He is known for translating research into strategies that promote wellbeing and connected relationships around the globe, including at the University of California Berkeley's Greater Good Science Center and through his groundbreaking courses at the University of Texas at Austin. Today on the show, we’ll talk about Scott’s book and the power of curiosity. >> Why curiosity matters Scott Shigeoka is an internationally-recognized curiosity expert, speaker, and the author of SEEK: How Curiosity Can Transform Your Life and Change the World. He is known for translating research into strategies that promote positive well-being and connected relationships around the globe, including at the UC Berkeley’s Greater Good Science Center and through his groundbreaking courses at the University of Texas at Austin. Scott implements his curiosity practices in the public sector, Fortune 500 companies, Hollywood, media organizations, education institutions, and small businesses. [01:59] How Scott’s love of stories and storytelling brought him to where he is today. Scott on Twitter Seek: How Curiosity Can Transform Your Life and Change the World, by Scott Shigeoka Other Design Thinking 101 Episodes You Might Like Humble Design Leadership + Design Agency and Experience Design Evolution with Aleksandra Melnikova — DT101 E33 | |||
| 15 May 2018 | Stakeholder-Centered Design, Design Thinking in Large Organizations, and Critique for Design Teams with Jean-Louis Racine — DT01 E3 | 00:52:00 | |
The remarkable Jean-Louis Racine, head of the World Bank’s infoDev Climate Technology Program, joins me today to discuss how he came to apply design thinking in his work, doing design thinking in large organizations, leading design teams, and stakeholder-centered design. Before working at the World Bank, Jean-Louis earned a Ph.D. in robotics engineering and worked as an engineer. This allows him to bring a depth of experience to applying and thinking about design thinking. As you’ll hear in our conversation, one of the things that Jean-Louis appreciates most about design thinking is that it forces you to be “solution-agnostic,” as he puts it, and encourages redefining the problem into something that doesn’t include the solution. As an example, he shares a story of how this process brought him to the surprising solution of needing many entrepreneurs to fail faster. Many large organizations aren’t very risk-tolerant, but design thinking de-risks a project because it’s about testing hypotheses. Its rigor and evidence-based principles make it easier to create something that will actually work. Jean-Louis points out that framing the value of design thinking in these terms can be more successful for large organizations than talking about creativity, for example. Jean-Louis points out the need for trust in learning what the design thinking cycle is and how it works. It’s something that requires someone to experience it, he explains, which makes things tricky when people aren’t inclined to trust you through the process. The solution when people don’t embrace the new technique from the beginning is to simply struggle through it. We’ll also talk about techniques to get people to give feedback without as many ego issues, the difference between critique and criticism, what it means to design for stakeholders, some fantastic books and resources that will be useful for listeners interested in the various subjects we cover in this discussion, and much more. I hope you’ll enjoy this conversation as much as I did! In This Episode [01:34] — Jean-Louis starts off the conversation by telling listeners a bit about himself and his background. He also addresses how he came into design thinking and what the early journey was like for him. Links and Resources Jean-Louis Racine | |||
| 03 Sep 2019 | Launching and Leading a University-wide Design Thinking Initiative with Danielle Lake — DT101 E31 | 00:54:14 | |
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'm interviewing Danielle Lake. She is the Director of Design Thinking and Associate Professor at Elon University. As a feminist pragmatist, her scholarship explores the connections and tensions between wicked problems and the movement towards public engagement within higher education. Her current projects focus on exploring the long-term impact of collaborative, place- and project-based learning, design thinking practices, and pedagogies of resilience. Lake is co-editor of the book series, Higher Education and Civic Democratic Engagement: Exploring Impact, with Peter Lang Publishing. Danielle started her journey by designing her own major; she called "designing life" her philosophy, relating to who we are and what we want to do. In her Ph.D. program, she uncovered "The Field of Wicked Problems," while working with her Ph.D. advisors Kyle White and Paul Thompson, looking at large-scale systemic crises needing a different approach. She had learned from many experts before discovering design thinking, and she asked herself how she could take her teaching, research, and service, and weave them together. Today, we explore how design thinking has played out in Danielle's teaching, such as redesigning student outcomes so that a final product is a practical solution to a current issue. This way of teaching has flipped the classroom for Danielle, and she talks about how this methodology on student learning has been very impactful in her classrooms. Project-based, relational, and on-going learning experiences are critical ingredients for long-term learning. Early on, she faced some challenges: opening up to students, starting small, and finding ways to invite other experts in and allow them to lead with their expertise. Danielle is looking to continue to design courses to give students the time to delve into the work they value. We'll also dig into the relationship between design and philosophy, and how they work together to give us a place to start in learning about our environment, being collaborative, and solving societal issues. Danielle also talks about what she hopes to accomplish in her professional relationships moving forward, and we’ll hear a little about Dawan's own journey in discovering design thinking and the creation of Fluid Hive and The Education Design Lab. Dawan also talks about how he was introduced to Elon by Design, and his process of discovering design thinking was part of the Elon culture, and the importance of having the space to learn with others who are practicing design thinking. Our Guest Danielle Lake, Elon University In This Episode [02:26] Danielle’s journey into design thinking. Links and Resources Elon By Design, Elon University’s Design Thinking Program | |||
| 02 Nov 2021 | Trauma-informed Design + Social Work + Design Teams with Rachael Dietkus — DT101 E81 | 01:01:57 | |
Rachael Dietkus is a clinical social worker and certified trauma professional dedicated to trauma-responsive practices in design. We talk about trauma-informed design, social work, and why design teams need a social worker. Listen to learn about: >> The intersection of design and social work Our Guest Rachael Dietkus is a social worker immersed in design. She is a licensed clinical social worker, design researcher, and strategist, with experience in the non-profit space, federal government, and higher education. Rachael is deeply committed to trauma-informed and trauma-responsive design practices and is the founder of Social Workers Who Design. Show Highlights [02:21] Rachael’s undergraduate studies in photography and art design. Links Rachael on LinkedIn Book Recommendations: Trauma Stewardship: An Everyday Guide to Caring for Self While Caring for Others, by Laura van Dernoot Lipsky Other Design Thinking 101 Episodes You Might Like Trauma-Informed Design + Participatory Design Perils + Research with Vulnerable Populations with Sarah Fathallah — DT101 E72 | |||
| 23 Jul 2019 | Behavioral Science + Behavior Change Design + Social Impact with Dustin DiTommaso — DT101 E28 | 00:52:58 | |
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Today I’m interviewing Dustin DiTommaso. Dustin is a designer and researcher who works to integrate the study and application of behavioral science and human-centered design to develop digital interventions that change real-world behaviors. In 2009, he founded the Behavior Change Design practice at Mad*Pow, where he and his team have designed effective interventions for improving health, financial well-being, and life-long learning. When he’s not working on client challenges and creating new real-world interventions, Dustin teaches “Design for Behavior Change and Social Impact” at the Rhode Island School of Design. He also collaborates on grant work with colleagues from University College London’s Centre for Behaviour Change and other academic affiliations. Today, we travel down the path that Dustin took to get to where he is today. From his work at Botticelli Interactive, through the advertising world, and then back home to design, Dustin chats about his need to impact society in a meaningful way, and why behavior change design has resonated the most with him. Dustin shares information on how he and his team approach their design projects and the methods they use to quantify and qualify third-party research. He also delves into their use of the COM-B model in creating, applying, and implementing their designs. They even use this framework when explaining the product to their clients! Dustin shares several fantastic resources that he has written and used to inspire his design mind. He also provides some insights on how gamification in behavioral design has been used inappropriately and how it could be better. Our Guest Dustin on LinkedIn In This Episode [01:28] Welcome to the show Dustin DiTommaso! He shares how he moved into designing for behavior change. Links and Resources Design Thinking at Work | |||
| 09 Apr 2024 | 5.5 Things Everyone Should Know about the Future of Higher Education with David Staley — DT101 E133 | 01:04:12 | |
David Staley is an associate professor in the Department of History at Ohio State University. He teaches courses in digital history and historical methods. He also holds courtesy appointments in two departments, the Department of Design, where he has taught courses in digital history and design futures, and the Department of Educational Studies, where he has led the forum on the university. We talk about the future of higher education and learning, remote learning, and explore some of the ideas in David’s latest book, Knowledge Towns. Learning Design + Designing for How People Learn with Julie Dirksen — DT101 E42 | |||
| 15 Sep 2020 | Designing for Behavior Change + Ethics + Tools with Stephen Wendel — DT101 E54 | 00:37:26 | |
Steve Wendel is the author of Designing for Behavior Change, Founder of the Action Design Network, and head of Behavioral Science at Morningstar. We talk about behavioral problem solving, his new book, ethics and behavior design, and his toolkit for anyone who wants to apply behavioral science now. Show Host: Dawan Stanford Show Summary Stephen began working with behavioral science during his years at HelloWallet. He was seeking to create products that were more attuned to the mindset of, and challenges experienced by, its customers. Stephen believes that behavioral science needs to be used not just to better understand our limitations and challenges, but also to help us discover and build the tools and solutions we need to overcome those limitations. One of Stephen’s goals has been to simplify aspects of behavioral science so that more people can use it in their work. His new book, Designing for Behavior Change, and companion workbook offers readers tools and processes that are accessible, practical, and easy to use. Stephen also offers his thoughts and advice on how behavioral science can help us rethink how we live, work, and succeed in the current COVID-19 health crisis environment, and how this time is one of tremendous opportunity when it comes to forming new life habits, not just on an individual scale, but on a societal one as well. Listen in to learn more about: >> How behavioral science is used in the creation of products and services Our Guest Dr. Wendel is a behavioral scientist who studies financial behavior and how digital products can help individuals manage their money more effectively. He serves as Head of Behavioral Science at Morningstar, where he leads a team of behavioral scientists and practitioners to conduct original research on saving and investment behavior. Stephen has authored three books on applied behavioral science (Designing for Behavior Change, Improving Employee Benefits, and Spiritual Design) and he founded the non-profit Action Design Network: educating the public on how to apply behavioral research to product development with monthly events in fifteen cities. He has two wonderful kids, who don’t care about behavioral science at all. Show Highlights [02:27] Stephen’s introduction to behavioral science and behavior design. Links Behavioral Technology – get your copy of the workbook (it’s free!) Book Recommendations Thinking, Fast and Slow, by Daniel Kahneman Other Design Thinking 101 Episodes You Might Like Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 11 Oct 2022 | Design for Good + Ethics + Social Impact with Sara Cantor — DT101 E100 | 00:39:58 | |
Sara Cantor is a co-founder and the executive director of Greater Good Studio, where she and her team think of themselves as pissed-off optimists. We talk about design for good, ethics in design practice, and creating social impact. Listen to learn about: >> Human-centered design Our Guest Sara Cantor is a creative leader and human-centered designer focused on equity, inclusion and social innovation. After seven years using human-centered design to create new markets for corporate clients, she co-founded Greater Good Studio in 2011 to apply the process and principles of design to the more pressing challenges of the social sector. Her team of “pissed-off optimists" has helped nonprofits, foundations, and government agencies to build internal capacity for social innovation, create and prototype new programs and services, and sustain and scale their impact. Show Highlights [01:06] Sara’s journey into design, and the influence of Tom Hanks’ movie, Big. Links Sara on Twitter Other Design Thinking 101 Episodes You Might Like Design for Good + Gut Checks + Seeing Power with George Aye — DT101 E50 | |||
| 24 Nov 2020 | Teams, Sprints, Prototyping, and Better Meetings with Douglas Ferguson — DT101 E59 | 00:44:10 | |
Douglas Ferguson is the founder of Voltage Control, a workshop agency on a mission to rid the world of horrible meetings. We talk about teams, design sprints, prototyping, and creating meetings that matter. Show Summary As a coder during the 90s tech bubble, Douglas discovered that he loved working as part cross-functional teams often found in startup companies, and wearing different hats as needed during a project. When the Agile Manifesto came out in early 2001, Douglas realized that a lot of its principles were things he and his teams had already been doing. He began combining Agile and Lean methodologies to find ways teams can work together better. Douglas’ company, Voltage Control, focuses on helping teams learn how to better collaborate. During our conversation, we talk about the hallmarks of a well-functioning team, Douglas’ work with organizations using design sprints and prototyping, and how Douglas’ new book, Magical Meetings, is helping us all be able to have better, more meaningful and productive meetings. Listen in to learn more about: >> The traits of a well-functioning team Our Guest Douglas is an entrepreneur and human-centered technologist with over 20 years of experience. He is president of Voltage Control, an Austin-based workshop agency that specializes in Design Sprints and innovation workshops. Prior to Voltage Control, Douglas held CTO positions at numerous Austin startups, where he led product and engineering teams using agile, lean, and human-centered design principles. While CTO at Twyla, Douglas worked directly with Google Ventures running Design Sprints and now brings this experience and process to companies everywhere. Show Highlights [01:36] Douglas talks about how he got into design and his focus on teams and teamwork. Links Douglas on LinkedIn Other Design Thinking 101 Episodes You Might Like Stakeholder-Centered Design, Design Thinking in Large Organizations, and Critique for Design Teams with Jean-Louis Racine — DT01 E3 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Fluid Hive’s Ask Like a Designer — Monthly articles with design ideas, methods, frameworks, templates, and a question-fueled approach to design-driven innovation. Discover new ways to learn, lead and apply design-driven innovation. Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 10 Nov 2020 | Learning Design with Yianna Vovides — DT101 E58 | 00:46:41 | |
Yianna Vovides is the Director of Learning Design and Research at the Center for New Designs and Learning and Scholarship (CNDLS) at Georgetown University. She’s also a professor for the Master of Arts in Learning, Design, and Technology (LDT) program at Georgetown, and the Curriculum Director for LDT. In her role at CNDLS, she oversees the digital learning efforts, including online programs. We discuss learning, learning design, and designing online learning during the pandemic and beyond. Show Summary A passion for discovering how we communicate launched Yianna’s journey into instructional and curriculum design. In her Master’s in development support communication, she studied how we work and communicate in international settings, especially in terms of communication pathways up and down an organization’s hierarchy. During her master’s work, she took an Introduction to instructional design course, and realized that it was the bridge she had been looking for to create those communication pathways. In this episode, we talk about how people learn and how Yianna teaches learning design to her students. We learn more about the LDT program at Georgetown. Yianna discusses the learning journey, creating “beautiful” learning experiences, and how the current health crisis has accelerated the rise of e-learning and the tools and technologies that make e-learning possible. Listen in to learn more about: >> Learning design as compared to instructional design Our Guest Dr. Yianna Vovides’ work intersects three areas — education, technology, and development. Over the last two decades, she has focused her practice and academic efforts in addressing how people learn within networked learning environments. She has worked on projects that emphasize individual and group learning, institutional programs that enable systemic changes, and research that examines how new technologies support teaching and learning. Professor Vovides currently serves as Director of Learning Design and Research at the Center for New Designs in Learning and Scholarship (CNDLS), Professor for the Master of Arts in Learning, Design, and Technology (LDT) program at Georgetown University, and Curriculum Director for LDT. In her role at CNDLS, she oversees the digital learning efforts including online programs. She has over 15 years of experience in higher education and has been instrumental in establishing programmatic efforts for university-wide services in online learning. As a professor, she serves as faculty in LDT and teaches courses both for the program core and learning design track core — Methods of Learning and Design and Theories, Process Models, and Strategies. Show Highlights [01:37] Yianna talks about what learning design and instructional design are in terms of higher education and her work. Links Yianna on LinkedIn Book Recommendations Optimizing Instructional Design Methods in Higher Education (Advances in Higher Education and Professional Development), by Yianna Vovides and Linda Rafaela Lemus Other Design Thinking 101 Episodes You Might Like Designing for the Greater Good, Strategy + Design Thinking, and Measuring Design Thinking with Jeanne Liedtka — DT101 E1 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Fluid Hive’s Ask Like a Designer — Monthly articles with design ideas, methods, frameworks, templates, and a question-fueled approach to design-driven innovation. Discover new ways to learn, lead and apply design-driven innovation. Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 20 Jun 2023 | Design Thinking in Practice: a conversation between Allen Higgins & Dawan Stanford — DT101 E115 | 01:06:48 | |
Allen Higgins joins me as we share host and guest roles to talk about design practice systems and creating for and with the people we serve. Alan is a research associate and lecturer in the Center for Innovation Technology and Organization in the School of Business at University College Dublin. Listen to learn about: Design and design thinking process Our Guest Allen Higgins is a researcher/lecturer in the Management Information Systems subject area in the UCD College of Business—University College Dublin, Ireland. He is a member of the UCD Centre for Innovation, Technology and Organization (CITO) and the UCD Centre for Business and Society. Show Highlights [00:39] Script is flipped! Dawan talks about how he got into design thinking. Links Allen on LinkedIn Book Recommendations Ten Types of Innovation: The Discipline of Building Breakthroughs, by Larry Keeley, Helen Walters, Ryan Pikkel, and Brian Quinn Other Design Thinking 101 Episodes You Might Like How to Learn Design Thinking + Design Thinking Pedagogy with Julie Schell — DT101 E15 | |||
| 26 Nov 2019 | Integrating Engineering, Design and Business with Tony Hu — DT101 E35 | 00:42:13 | |
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'll be interviewing Tony Hu, who is the academic director at MIT’s Integrated Design and Management Master’s program. We’ll be talking about how Tony discovered design, human-centered design’s impact on students, and MIT’s unique program combining design and engineering management. We start our episode during Tony’s high school career, with his passion for writing. He started on the journalism team and edited the school newspaper. Additionally, he was interested in gadgets - this was during the Sony Walkman era. Tony was interested in working on a similar technology at the time. His father was an engineer and was a big influence on Tony’s career. He heard MIT was the route to take if he was serious about engineering, so he applied and was accepted, to the dismay of his journalism teacher. While at MIT, Tony studied transistors and Maxwell’s equations, which was not an enjoyable experience for him. He stuck through the course and found an interesting opportunity with an internship from the media lab working with the “newspaper of the future.” He graduated with an electrical engineering degree; however, he wasn’t actually interested in the field. Tony wanted to learn about other aspects of products and interviewed with IBM in Boston as a Systems Engineer. When he started getting bored selling computers, he decided to look into a career in advertising. He was pursuing a bookstore for advertising books when just a few shelves down he discovered books on industrial design and product design. He found out about night classes at a local college and was hooked! After talking with several people, he found out about the Stanford program and fell in love with Stanford. Tony talks about the challenges he faced in the early 1980s in the industrial design career. He realizes that students today are challenged with finding multiple solutions instead of just one engineering solution. Students are having to change their mindset and thinking, to offer numerous solutions. Another challenge is interviewing others, especially when they themselves are an introvert. During his journey, Tony has designed toys and been a consultant to numerous companies. He was the first designer and product developer at a small company that sold baby products. At this first position, he learned the value of testing products. He then went through a succession of companies, exploring his passion for working with toys. His primary interest was to see a product all the way through from design to marketing, and he still wanted to stay in the toy field. He started his own company creating toys and licensing them out to companies. One of his crazier designs was a bodysuit with casters which you could use to roll down a road! Another design he created was breathable, more comfortable protective gear for rollerblading. Throughout this time, Tony taught Visual Design at Stanford. He met his wife, and 13 years later when she was expecting her first child and needed to find a teacher for her classes, she suggested her husband for the position. He ended up teaching several of her classes. Through his wife and teaching, he met Matt Kressy, who is an industrial designer from the Rhode Island School of Design. Matt went on to start a design program at MIT and invited Tony to check it out. A few years later, Matt asked him to join the program. Our Guest Tony Hu is the Academic Director of MIT's Integrated Design & Management Master's Program. As an entrepreneurial leader with 20+ years of experience as head of product development at both startups and large corporations, he has brought over 200 consumer products to market globally, including electronics, appliances, toys, and sporting goods, and is a champion of design, creativity, and innovation. He’s also an inventor, with 18 patents and 22 products he designed and licensed himself. For the past 13 years, Tony has taught design thinking as a lecturer at MIT and Stanford. He earned his Masters in Product Design at Stanford and his bachelor in Electrical Engineering at MIT, where he conducted research at the Media Lab. As a teacher, he is a rarity: an engineer with a background in both design and business. Tony loves sharing his holistic approach to product design with students. In This Episode [01:05] Tony talks about his origin story in design and how he started on the path to design. Links and Resources | |||
| 20 Jul 2021 | Industrial Design + Design Agency Leadership + Creative Confidence with James Howard — DT101 E74 | 00:47:31 | |
James Howard is a teacher, design historian, industrial designer, and inventor of over 300 products with 18 patents. He's currently the owner-operator of Entrepreneurial U, a specialty private design school. Prior to teaching at the county college of Morris in New Jersey, Professor Howard was the owner-operator of the award-winning Howard Design Agency, an industrial design practice whose clients included Coca-Cola, Colgate Palmolive, and Johnson & Johnson. James is also the owner of Cozy Cupboard Tearoom of Morristown, New Jersey. The English-style business has been a regional favorite for over 10 years. James serves as the Executive Director of the Black Inventors Hall of Fame, a virtual museum devoted to immortalizing African-Americans whose noteworthy inventions have improved lives, yet gone unnoticed. Listen in to learn more about: >> James’ journey to become an industrial designer Show Highlights [01:55] James talks about his journey into design, and his big sister Doris. Links James on LinkedIn Book Recommendations Marketing for the Small Design Firm, by Jim Morgan Other Design Thinking 101 Episodes You Might Like Learning Service Design + Leading Service Transformation with Clive Grinyer — DT101 E66 Other Resources Download Fluid Hive's Innovation Shield — a guide to avoiding innovation traps by asking 9 of Fluid Hive's Design Thinking Questions Innovation Smart Start Webinar — Learn to Ask Like a Designer and take your innovation projects from frantic to focused by working smart from the start. Fluid Hive: Learn — A growing collection of courses, webinars, and articles for people expanding their design thinking, service design, and human-centered design skills – people who want to think and solve like a designer. | |||
| 29 Sep 2020 | Design Research + Tools for Thinking + Using Research Well with Terri Herbert — DT101 E55 | 00:31:10 | |
Terri Herbert is a design researcher and experienced research manager at Asana. She's fascinated by the complexity of the world of work and interested in researching and modeling complex systems involving people and technology. We talk about doing good design research, ways to ensure design research outputs are used effectively, and how a design researcher supports a team throughout the design process. Show Host: Dawan Stanford Show Summary Terri’s journey into design research began in the business world of marketing and communications strategy, where she often worked with survey results and collected data. It was there she first came into contact with the concept of user experience and began to use some design thinking ideas in the iterative process of finding solutions. This led her into UX design and she went back to university for a Master’s degree in human-computer interaction. During this time, she discovered her love of research and modeling systems, which has been a part of her work ever since. At Asana, Terri’s focus is on understanding how people work together as a team, and on providing ways for teams to work better together. As part of this, she studies team dynamics and team behavior, and looks at individual team member’s skills and abilities. She uses what she learns to motivate team behaviors that foster and maintain a high-functioning work environment. We’ll hear more about design research and how Terri uses it to discover insights about how we work, and how she and her team strive to make their research accessible and easy to understand for those who need its insights, and the importance of seeing research itself as dynamic and never-ending. Listen in to learn more about: >> What design research is Our Guest Terri is a design researcher and systems thinker fascinated by the complexity of the world of work. At Asana, a leading work management platform for teams, she heads up research focused on helping teams adopt better work practices. Her background in group and system dynamics, collaboration, and interaction design enables her to apply theory for impact in the real world. Terri holds an MSc in Human-Computer Interaction and has worked with organizations across e-commerce, culture and tourism, transportation services, agriculture, and more. Show Highlights [01:07] Terri talks about how she got into design research as a career. Links Terri on Twitter Book Recommendations The Social Life of Information, by John Seely Brown, Paul Duguid, and David Weinberger Other Design Thinking 101 Episodes You Might Like Problem Spaces, Understanding How People Think, and Practical Empathy with Indi Young — DT101 E6 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 30 Jan 2024 | Design Social Change with Lesley-Ann Noel — DT101 E128 | 00:37:49 | |
Dr. Lesley-Ann Noel is an Afro-Trinidadian design educator and an Assistant Professor in the Department of Design Studies at North Carolina State University. Lesley promotes greater critical awareness among designers and design students by introducing critical theory concepts and vocabulary into the design studio. We talk about questioning design practice, dreaming and prototyping, and her book, Designing Social Change. Listen to learn about: Our Guest Show Highlights Links AIA recording of the CAE research conference call (does include images as part of the recording) with Dr. Noel where she presented her research/processes in the field of critical design thinking with an emphasis on emancipatory process.
Book Recommendations Design Social Change: Take Action, Work toward Equity, and Challenge the Status Quo by Lesley-Ann Noel The Little Book of Designer's Existential Crises, by Emmanuel Tsekleves and Lesley-Ann Noel The Black Experience in Design: Identity, Expression & Reflection, by Anne H. Berry (Editor), Kareem Collie (Editor), Penina Acayo Laker (Editor), Lesley-Ann Noel (Editor), Jennifer Rittner (Editor), Kelly Walters (Editor)
Other Design Thinking 101 Episodes You Might Like Critical and Emancipatory Design Thinking with Lesley-Ann Noel — DT101 E57 | |||
| 25 Jul 2023 | UX + Design Teams with Nick Finck — DT101 E117 | 00:54:57 | |
Nick Fink is a design and research leader with over two decades of experience in the industry. Nick currently consults and advises businesses on design and research in Seattle through his company, Craft & Rigor. Listen to learn about: >> Core disciplines of UX design Our Guest Nick Finck is a design and research leader with over two decades of experience in the industry. He strives to improve people’s lives through crafting well-designed experiences that matter. Nick currently consults and advises businesses on design and research through Craft & Rigor in Seattle. Before this, he was in design and research leadership roles at Amazon Web Services, Facebook, Ubermind, Deloitte Digital, projekt202, and his own agency Blue Flavor. Nick's contributions to the UX community go far and wide. He is an experienced public speaker and has given over 102 talks in 10 countries. He has helped countless industry professionals and career transitioners as a design coach and mentor. Earlier in his career, he was the publisher of Digital Web Magazine, an online magazine for web professionals Show Highlights [02:44] Nick takes us in the wayback machine, back to dialup days and his start in web development. Links Nick on Twitter Other Design Thinking 101 Episodes You Might Like UX + Into, Through, and (Almost) Out of Design with Kara DeFrias — DT101 E103 | |||
| 11 Jun 2019 | Speculative Design + Designing for Justice + Design Research with Alix Gerber — DT101 E27 | 00:43:07 | |
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Today I’m interviewing Alix Gerber. She’s currently a Visiting Assistant Professor at Washington University in St. Louis, and has been developing and teaching courses there, such as Radical Design, where undergraduate students imagine alternatives to civic experiences like policing, capitalism, or voting. During our conversation, we talk about speculative design, designing for justice in Ferguson, Missouri, teaching radical design, and how her practice and teaching have influenced her as a design researcher. Alix is a design researcher who works with people to visualize and enact the futures we imagine, provoking discussion around how our society could be more equitable and meaningful. Alix has worked with residents of Harlem, New York, and Ferguson, Missouri, to explore alternatives to our current policing and court systems by making artifacts from divergent futures. She grew up in a family of designers; both of her parents as well as her brother have all chosen careers in design. She enjoys learning from her students when teaching her Designing Creativity: Innovation Across Disciplines class at Washington University. Alix is always learning and restructuring her teaching method to create a better learning experience for the students in her class, and working to design real life experiences for her students to learn from at the university. Today, we explore Alix’s design career path from her start while attending Cornell University, and then following her design experience and growth through several different design types and projects during the last eight years of her career. Alix explains the different types of design she has used, when each type of design worked well in a project, and how the design tools she uses are applied in design thinking. We’ll also dig into her teaching assignment, where Alix instructs undergraduate students on social design issues, and on understanding the impacts of different design perspectives on society. Learn More About Today's Guest Alix Gerber on LinkedIn In This Episode [01:26] How Alix started her career with taking human-centered design at Cornell. Links and Resources Email Alix at designradicalfutures@gmail.com | |||
| 10 Jul 2018 | A Designer's Pathway, Working with Clients, and Design Thinking DC with Arty Rivera - DT101 E7 | 01:08:00 | |
Artemio “Arty” Rivera, a former designer at 3Pillar Global and current UX Lead at Capital One as well as a leader at Design Thinking DC, joins me today to talk about the learning experiences that grew his career, his insights from applying design thinking, and much more. When Arty was a child, he started sketching spaceships, aliens, and dresses. Later, as a teenager in 10th grade, he did a personal project in which he learned to make a website and got his first serious taste of technological design. In college at Stanford, he stumbled into the product design program at the d.school. Upon learning that he could do engineering and sketching in on major, he switched to studying product design. After graduation, he found a job in DC working as a UX designer. In our conversation, you’ll learn about how the beginning of his career went, and some of the early challenges and achievements he experienced. His first lesson, he explains, is how hard it is to convince an organization that designers and developers need to meet with the people they’re creating software for. Arty reveals in our conversation that if he could go back in time and give his younger self advice, it would be simply to “be more flexible.” When he first joined 3Pillar Global, he had a fixed idea of what design thinking should look like. Over time, he came to understand that it’s important to be conscious of how you apply the best practices to adapt to the client’s priorities and needs. We’ll spend some time chatting about the incredible Meetup group Design Thinking DC (or DT:DC) and the Summer of Design, which was created by DT:DC members. Arty will also share his thoughts on key topics such as how to talk to community partners about getting involved with a design project, and what he would tell an organization hiring a designer or design firm for the first time. Tune in to learn all about this, and much more! Learn More About Today’s Guest Artemio Rivera on LinkedIn In This Episode [01:20] — Arty starts off the conversation by talking a bit about his background and his path to where he is now. Links and Resources 3Pillar Global | |||
| 22 Mar 2022 | Protect Your Solutions with Transformation Stories: Part 1 — Crafting Well // ALD 010 — DT101 E89 | 00:11:26 | |
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode shows you everything you need to create your solution’s transformation story (and why it’s so important to do so). This episode is based on this article: ALD010 // Protect Your Solutions with Transformation Stories: Part 1 — Crafting Well. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive Show Highlights [00:56] Why we need stories. Other Design Thinking 101 Episodes You Might Like Ask Like a Designer — DT101 E61 | |||
| 12 Sep 2023 | Nudging Systems + Equity-centered Design + Systems Thinking with Sheryl Cababa — DT101 E120 | 00:51:31 | |
Sheryl Cababa drives a human-centered design practice focusing on systems thinking and evidence-based design, working on everything from robotic surgery experience design to reimagining K-12 education through service design. In her work with consultancies such as Substantial, Frog, and Adaptive Path, she has worked with a diverse base of clients including the Gates Foundation, Microsoft, IHME, and IKEA. Sheryl is an international speaker and workshop facilitator. When not in the office, she can be found at the University of Washington, helping educate the next generation of human centered design and engineering students. Listen to learn about: >> Equity-centered design Our Guest Sheryl Cababa is the Chief Design Officer at the Insights Design + Development Studio, Substantial, and a multi-disciplinary design strategist with more than two decades of experience. She is focused on reinventing the approaches of learning and collaboration in today’s educational environment to help equity-centered research affirm and advance relationships between institutions, educators, and students. Sheryl has worked extensively in human-centered design within the social impact space. She specializes in developing tools and methods for designers to expand their mindsets beyond user-centered design, anticipate unintended consequences, and engage in systems thinking. Her recent work with the Bill & Melinda Gates Foundation includes leading student voice research to inform the K-12 Balance The Equation Grand Challenge. Sheryl works with their teams to provide equity-centered technical assistance to their grantees, designing the Use Case Guide for demand-side thinking programs, and conducting extensive design research with both U.S. Programs and Global Health teams. Her book, Closing the Loop: Systems Thinking for Designers, was released in early 2023. Show Highlights [02:36] Sheryl’s degrees are in political science and journalism, not design. Links Sheryl on LinkedIn Book Recommendations Closing the Loop: Systems Thinking for Designers, by Sheryl Cababa Other Design Thinking 101 Episodes You Might Like Adding System Awareness to System Design to Your Innovation Stack with Julie Guinn — DT101 E43 | |||
| 04 Feb 2020 | Nursing + Service Design + Healthcare Innovation with Brittany Merkle — DT101 E38 | 00:34:39 | |
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today's Guest is Brittany Merkle. Her design path started at the University of Virginia in the College of Arts and Sciences. During her first semester, her grandfather was diagnosed with cancer. On weekend trips home, Brittany witnessed the incredible service Hospice offered. When she returned for her second year at college, she immediately changed majors and enrolled in nursing. Brittany shadowed nursing students and learned what nursing looked like as a career. She jumped into qualitative research and realized she wanted her career to combine two things: 1. Creativity, and 2. Make a difference. "These two seemed very siloed in my mind," Brittany remarked. She hadn’t yet considered fusing these two aspects into one career. Brittany wasn't sure where she wanted to go for graduate school, when she came across the Savannah College of Art and Design. She started with Hospice Case Management, but continued to think of service design in relation to her profession. Brittany enrolled in the SCAD Master's program and started to unlearn her previous content she learned from her Bachelor’s degree, which was her biggest challenge. She was one of the first nurses to graduate from the SCAD program. She was looking for a new approach to bring to the healthcare system, which she found as a lead innovation strategist with the University's healthcare team. Brittany wanted to make her mark in the system and to challenge herself with the design skills she has learned. Our Guest Brittany Merkle, RN, BSN, supports the innovation and design thinking efforts in UH Ventures. She graduated from the University of Virginia with a Bachelor of Science in Nursing with distinction, and is graduating from the Savannah College of Art and Design (SCAD) with a Master of Fine Arts in Service Design. She is one of the first nurses to graduate from SCAD, and the first in the country with this specific degree combination. She has experience in Hospice Case Management, and in acute and urgent care services as a practicing Registered Nurse before she began pursuing her Master's. Her thesis focused on service design as a lens for nursing innovation. Brittany is passionate about the demystification of innovation and catalyzing innovative behavior amongst healthcare providers and caregivers. Her work is focused on enhancing patient and provider experiences through innovative care models and digital tools. In This Episode [01:13] Brittany’s background and path to design thinking. Links and Resources SCAD | Savannah College of Art & Design Service Design Program Book Recommendations This is Service Design Doing by Marc Stickdorn | |||
| 03 Sep 2024 | Behavioral Science in Human-centered Design with Christina Hanschke — DT101 E139 | 01:01:23 | |
Christina Hanschke's career journey has spanned many diverse roles. She's been a music therapist, nanny, and UX researcher, and she’s currently a Design Lead at Final Mile, where she applies a multidisciplinary approach to address pressing societal changes, drawing from behavioral science, human-centered design, and systems thinking. As an adjunct faculty at DePaul University, Christina extends her passion for leveraging behavioral science in human-centered design to the next generation of innovators fostering a diverse culture of curiosity and continual learning. Christina and I talk about behavioral science, design for global health, and the importance of learning design. Listen to learn about: Additionally, as an adjunct faculty at DePaul University, Christina extends her passion for leveraging behavioral science in human-centered design to the next generation of innovators, fostering a culture of curiosity and continual learning. When she isn’t reading on the couch with her dogs, Christina finds joy in making music with friends.
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| 14 Apr 2020 | Adding System Awareness to System Design to Your Innovation Stack with Julie Guinn — DT101 E43 | 00:48:04 | |
Julie Guinn combines design, research, strategy, and systems thinking to help teams build innovation capabilities, solve complex business challenges and deliver delightful, intuitive product experiences. We discuss systems awareness, leading design work inside complex systems, and ways to pull system awareness and system design into your innovation efforts. Show host: Dawan Stanford. Show Summary Julie defines the differences between systems and complex adaptive systems, and how the many elements that are highly interconnected in complex adaptive systems create complexity and how that impacts the way you approach the design process. She talks about her first foray into designing for healthcare, and how she quickly discovered that none of the typical tools in a design thinker’s toolkit were working. Her discovering Designing for Care by Peter Jones started her on the path of learning about systems and system-centered design, which led to a whole new skillset and toolbox of methods specifically geared towards designing systems and designing inside systems. She discusses the unique challenges of designing for systems and how multiple phases and iterations are key when implementing change in complex adaptive systems. She also talks about some clients that were more challenging when it came to design implementation, and how some companies weren’t ready for design, and what she did to overcome these challenges. Julie talks about how to be intentional when building a plan for convening and facilitating systems design experiences, and why you should think differently when you plan projects, especially when considering how much time each step will take. Listen in to learn: >> Differences between systems and complex adaptive systems Our Guest Julie Guinn is a User Experience Research Principal at Dell Boomi, where she focuses on understanding complex enterprise data ecosystems. She has 20 years of experience leading human-centered design and research in technology and healthcare organizations, including Microsoft, Intuit, the University of Pennsylvania Medical System, and Elsevier. Her collaborative, human-centered approach is founded on a passion for understanding human behavior and a deep belief in the transformative power of design. Julie’s first experience with design came from watching a PBS Nova episode on the development of new snack foods when she was a teenager. Watching the research team ask consumers questions about snacks hooked her interest. She holds a Master's degree in Human-Centered Design from the Illinois Institute of Design and a Bachelor's degree in Human Factors from Tufts University. Show Highlights [03:30] Julie talks about her path to a career in user experience and enrolling at Tufts University. Links Julie Guinn on the Web Book Recommendations Designing for Care Other Design Thinking 101 Episodes You Might Like Designer's Role in Healthcare & Public Health + Studio Thinking with Jess Roberts — DT101 E21 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 27 Feb 2024 | Learning Design Thinking + Shifting Mindsets + Facilitation with David Lemus — DT101 E130 | 00:40:53 | |
David Lemus is an independent design strategist with engineering roots working with organizations to empower teams to be customer obsessed and have a culture of iterative learning. He has designed and facilitated dozens of design thinking workshops across Fortune 500 companies, non-profit and government organizations. David is also currently an adjunct professor at the University of Portland's Pamplin School of Business and leads the Portland Design Thinking Meetup community. Listen to learn about: >> Team facilitation Our Guest David Lemus is an independent design strategist with engineering roots working with organizations to empower teams to be customer obsessed and have a culture of iterative learning. He has designed and facilitated dozens of design thinking workshops across Fortune 500 companies, non-profit and government organizations. David was in-house at Capital One on the Design Thinking and Strategy team. That team focused on changing the way the enterprise worked by empowering all employees with the mindsets and tools of design thinking. His team scaled practitioner and senior leadership programs throughout the risk-averse organization. Prior to Capital One, David was a senior consultant at Peer Insight, a service design and innovation firm where he led service design projects with Fortune 500 and non-profit clients. David is also currently an adjunct professor at the University of Portland's Pamplin School of Business and leads the Portland Design Thinking Meetup community. David has a B.S. in Mechanical Engineering from the University of Maryland. Show Highlights Links Other Design Thinking 101 Episodes You Might Like Public Sector Design + Outcome Chains + Prototyping for Impact with Boris Divjak — DT101 E26 | |||
| 06 Jun 2023 | Ethics + Education + Power + Design with Mike Monteiro — DT101 E114 | 00:49:56 | |
Mike Monteiro is a designer and the author of Ruined By Design, You're My Favorite Client, The Collected Angers, and the newly-revised Design is a Job. Listen to learn about: >> Mike’s book, Design is a Job Our Guest Mike Monteiro is the co-founder and design director of Mule Design. He mostly writes these days. His latest book is the second edition of Design Is a Job. Show Highlights [00:39] How Mike got into design during graduate school. Links Mike on Twitter Books By Mike Monteiro Design is a Job Other Design Thinking 101 Episodes You Might Like Designing Culture at Work + Social Innovation + Necessary Disquiet with Lauren Currie — DT101 E29 | |||
| 30 Oct 2018 | How to Learn Design Thinking + Design Thinking Pedagogy with Julie Schell — DT101 E15 | 00:49:30 | |
Julie Schell is the Executive Director of Learning Design, Effectiveness and Innovation at the University of Texas at Austin, and an Assistant Professor of Practice in the Department of Design and the College of Education at UT Austin. Julie and I met a while back, and we did some work together at a fantastic convening at the University of Texas at Austin. I’m thrilled to have her on the show, especially given her focus on teaching and learning design thinking and human-centered design. Design thinking has hit a peak this year based on Google searches, Julie explains, which demonstrates that there’s a lot of interest in the field. Most of the people who are making these searches are unlikely to be formally trained designers, but instead are probably individuals outside the field who are looking for opportunities to innovate. Julie is enthusiastic about these people being able to learn design thinking, and digs into how to go about that in the right way. For example, she points out that when you’re working with someone who doesn’t have a prior knowledge basis for what they’re trying to learn, you can’t expect long-term, sustained, deep learning to occur after learning in an accelerated model. She also emphasizes the importance of humans (and human contact) in learning human-based design. Julie also believes that we have a responsibility to democratize education and strip the elitism from design, and sees part of her role at UT Austin as being exactly that. She talks in our conversation about how she does this and her practice with self-regulated learners who don’t have the privilege of enrolling in graduate programs at the university. Tune in to learn more about all of these topics, as well as what a self-regulated learner is (and why that matters), some ways to facilitate self-regulated design thinking, the importance and four key sources of self-efficacy, and some great resources related to all of these ideas. Learn More About Today’s Guest Julie Schell In This Episode [02:09] — What’s happening in Julie’s world in terms of teaching design to non-designers and human-centered design pedagogy? Links and Resources Self-efficacy | |||
| 27 Nov 2018 | Mapping and Service Design + Implementation + Accessibility with Linn Vizard — DT101 E17 | 00:52:17 | |
Today’s guest is the remarkable Linn Vizard, currently an independent service designer based in Toronto. Linn writes and speaks frequently on service design, and has taught on the topic around the world. In today’s conversation, we’ll talk about creating customer journey maps (and other maps), implementation challenges with service design, and accessibility in service design. Linn shares her journey today, including mentioning that she found herself more interested in people than things as she was studying design. When she started bringing together the service design community in Toronto, she encountered some confusion, and she’s enjoyed the process of illuminating the topic for people and creating connections with those interested in service design. Maps, Linn points out, have become a ubiquitous tool and have become a compelling entry point for people. They’re also a powerful tool for getting people excited, and to visually create a shared understanding of the space you’re working in and where the opportunities might be. Linn will also share some powerful words of wisdom about why you should go ahead and create a map as a tool to reveal what we don’t know. In our conversation, we’ll talk about diversity, inclusion, and accessibility in the realm of design. In Linn’s previous work in UX, more time and attention was paid to accessibility, she explains. This exposed her to ways of thinking about how people might be using assistive technology, for example, which has influenced her more recent work. As she transitioned into doing more service and customer experience work, Linn noticed that the conversation about accessibility was almost completely absent. Tune in to hear all about these topics, as well as the idea of double delivery, how designers can position themselves as part of a bigger team in delivering services, how to think about paying attention to soft metrics or less-tangible changes, what it means to be a leader or facilitator of a design process, which references and resources have particularly impacted Linn, and more! Learn More About Today’s Guest Linn Vizard In This Episode [01:18] — Linn talks about her journey as a design practitioner, and how she arrived where she is today. She also discusses how she has continued to develop and expand as a practitioner. Links and Resources We Are Here: Designer as Mapmaker by Linnea Vizard in Touchpoint (Vol. 8 No. 3 — February 2017) | |||
| 08 Mar 2022 | User Research + Asking Better Questions with Michele Ronsen — DT101 E88 | 00:35:13 | |
Michele Ronsen is the founder of Curiosity Tank, a leading user research consultancy and educational institution, helping individuals and organizations learn how to ask better questions, conduct research, and make better decisions around the world. Listen to learn about: >> The benefits of user research to designers Our Guest Michele Ronsen is an executive with 20 years of experience in Fortune 500s, academia, and start-ups. A professionally trained graphic designer, Michele worked at top design firms before moving to Nordstrom where she built two creative teams from the ground up. From there, she built a career helping numerous entities strategically design and grow their businesses. In 2010, Michele founded Ronsen Consulting, a design and strategy firm specialized in human-centered research and development. In 2020, she founded Curiosity Tank to further expand the team's research consulting and education efforts. Recent clients include Slack, Zillow, Blue Shield of California, Xero, Facebook, Gusto, Invisalign, Microsoft and Kaiser Permanente. Michele has inspired hundreds of students and professionals at UC Berkeley, the California College of the Arts, the Academy of Art University, and General Assembly teaching design, research and strategy classes and workshops. Show Highlights [00:33] Drawing the gear inside the McDonald’s sign and how Michele’s father taught her and her brother to ask how and why instead of what and when. Links Michele on LinkedIn Other Design Thinking 101 Episodes You Might Like Problem Spaces, Understanding How People Think, and Practical Empathy with Indi Young — DT101 E6 | |||
| 14 May 2019 | Healthcare Design Dynamics + Design Team Formation with Steve Reay — DT101 E25 | 00:54:49 | |
Welcome to the Design Thinking 101 Podcast! I’m Dawan Stanford, your host. Today I’m interviewing Steve Reay. Steve is currently director of Good Health Design, a collaborative design studio at Auckland University of Technology in New Zealand. He is affiliated with the Designers Institute of New Zealand. Steve's research focuses on how the design of products and services may have a positive impact on people's health and well-being. Today we explore Steve’s path from scientist to his role as the director of Good Health Design. Good Health Design enables designers to engage with clinical experts, healthcare professionals as well as researchers from other disciplines, to share and test ideas and develop unique solutions. We dive deep into team creation, what factors are important in team creation and which details are important particularly in the healthcare industry. SSteve and I talk about the reality of design thinking in healthcare, what makes the most successful projects successful, and how one of the factors to a successful project is how people work together. The type of time it takes in order to build a successful team. We’ll also dig into his project, Initiate.Collaborate: a new collaborative project can often feel like stepping into the unknown with an ongoing learning curve, a clash of worlds and perspectives within constraining systems and structures. Initiate.collaborate is a card game that is fun and enables responsive and responsible collaborations. Learn More About Today's Guest Steve Reay’s Profile In This Episode [01:43] We hear about Steve’s background, and his experiences which led to where he is today. Links and Resources Design Thinking at Work | |||
| 28 Mar 2023 | 5.5 Things Every Designer Should Know About Positive Childhood Experiences with Robert Sege — DT101 E110 | 00:38:16 | |
This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Positive Childhood Experiences. Dr. Robert Sege, MD PhD is a pediatrician at the Floating Hospital for Children at Tufts Medical Center, and a professor of medicine at Tufts University School of Medicine, where he directs the Center for Community Engaged Medicine. Dr. Sege is nationally known for his research on effective health systems approaches that directly address the social determinants of health. He is a senior fellow at the Center for the Study of Social Policy in Washington, and serves on the boards of the Massachusetts Children's Trust and Prevent Child Abuse America. He has served on the American Academy of Pediatrics Committee on Child Abuse and Neglect, and on its committee on injury violence and poisoning prevention. Listen to learn about: >> Adverse Childhood Experiences (ACEs) and Positive Childhood Experiences (PCEs) Our Guest Robert Sege, MD, PhD is a Professor of Pediatrics and Medicine at Tufts University School of Medicine, where he directs the Center for Community-Engaged Medicine and is a core faculty member of the Tufts Clinical and Translational Science Institute. He has served on national committees for the American Academy of Pediatrics (AAP), been lead author on several important AAP policies, and has received national awards for his work, including the prestigious 2019 Ray E. Helfer award from the Alliance of Children’s Trusts and the American Academy of Pediatrics. He has led teams that developed new models for pediatric primary care and a new framework for working with children and families (HOPE). His extensive speaking and publication list include contributions to the prevention and treatment of child maltreatment and youth violence. He is a graduate of Yale College, received his PhD in Biology from MIT and his MD from Harvard Medical School, and did his pediatric residency at Boston Children’s Hospital. Bob lives in the Boston area, where he and his wife Karen have raised three young adult children. Show Highlights [03:35] Bob starts the conversation talking about how all of the things we experience as children – good and bad – have a lasting impact on who we are as adults. Links Robert on Twitter Other Design Thinking 101 Episodes You Might Like 5.5 Things Every Designer Should Know About: The Opioid Overdose Epidemic (Part 1) with Stacy Stanford — DT101 E102 | |||
| 27 Oct 2020 | Critical and Emancipatory Design Thinking with Lesley-Ann Noel — DT101 E57 | 00:48:47 | |
Dr. Lesley-Ann Noel is the Associate Director for Design Thinking for Social Impact and a professor of practice at Tulane University, and an Afro-Caribbean designer who focuses on critical emancipatory design thinking. We talk about power issues and design, participatory design, working with community partners, teaching design, thinking in ways that help students reflect on difference, and the Designer's Critical Alphabet. Show Summary Lesley’s passion for design started in middle school, and by the time she graduated from high school, she was looking for a place to continue her design studies. She ended up in Brazil, where she spent a year studying graphic design and five years in industrial design before returning to Trinidad, where she worked as a design consultant and taught at the University of the West Indies. After coming to the U.S. to get her Ph.D. at North Carolina State University, she spent a year teaching at Stanford’s d.School before moving on to her current position at Tulane University. Lesley talks about the importance of positionality and identity in her work, and how her classes and coursework have changed in response to the events of 2020, including the current COVID-19 health crisis. We learn how and why Lesley created the Designer’s Critical Alphabet, and what she hopes the cards will do for people who use them. Listen in to learn more about: >> How power and identity influence design Our Guest Dr. Lesley-Ann Noel Is Afro-Trinidadian design educator, based in New Orleans. She practices design through emancipatory, critical and anti-hegemonic lenses, focusing on equity, social justice and the experiences of people who are often excluded from design research. She also attempts to promote greater critical awareness among designers and design students by introducing critical theory concepts and vocabulary into the design studio e.g. through The Designer’s Critical Alphabet. Her research also highlights the work of designers outside of Europe and North America as an act of decolonizing design. Her identity is shaped by her ethnic background as an Afro-Trinidadian; her experience as a daughter, sister and mother; and her lived experiences in Trinidad and Tobago, Brazil, Tanzania, Uganda and the USA. Show Highlights [01:28] Lesley shares her path into design. Links Dr. Noel on Twitter Other Design Thinking 101 Episodes You Might Like How to Learn Design Thinking + Design Thinking Pedagogy with Julie Schell — DT101 E15 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 05 Oct 2021 | Three Little Words for Better (Business) Relationships // ALD 008 — Ep79 | 00:08:03 | |
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode is about the tremendous power in three little words and a superpower for people who want to think and solve like a designer: listening. This episode is based on this article: ALD008 // Three Little Words for Better (Business) Relationship. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive
Show Highlights [00:56] It is listening, not love, that is at the core of a strong relationship. [01:16] The three little words: tell me more. [01:47] Why “tell me more” is so powerful. [01:56] “Tell me more” is better than “why.” [02:36] The importance of good listening. [02:50] There are many ways of using and phrasing “tell me more.” [02:55] When someone stops talking. [03:15] Parroting the other’s words. [03:33] Parrot questions. [03:51] Long silences can encourage someone to keep talking. [04:14] Spotlighting the other’s silences. [04:42] Noticing changes. [05:07] Listening is different from interviewing, advising, or negotiating. [05:25] When we listen, we learn. [05:50] Designing an event means creating an environment for good listening. [06:06] Listening is not passive [06:12] Listening is fundamental to design. [06:35] Free Ask Like a Designer tool to help you practice “tell me more” and in turn, become a better listener.
Design Thinking 101 Learning — Courses and More Design Thinking 101 Learning helps people learn, lead and apply design-driven innovation. Each training course focuses on a different collection of actions and skills critical to using design thinking effectively and getting the results you seek. Please join me in the first course, Design Thinking 101 — Framing: Creating Better Solutions by Finding More Valuable Problems to Solve. Each course is structured to help your innovation actions create what you need for the people you serve, your organization and yourself.
Other Design Thinking 101 Episodes You Might Like Ask Like a Designer — DT101 E61 Design, and One Question to Rule Them All // ALD 002 — DT101 E63 There Are No Problems Worth Solving — Only Questions Worth Asking // ALD 003 — DT101 E65 Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67 The Swiss-Army Lives of How-Might-We Questions // ALD 005 — DT 101 E69 Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73 | |||
| 16 Jan 2024 | Radical Participatory Design + Relationships in Complex Systems Inclusive Design with Victor Udoewa — DT101 E127 | 00:59:58 | |
Victor Udoewa works in the Office of Public Health Data Surveillance and Technology at the CDC. Previously, he worked at the Small Business Innovation Research and Small Business Technology Transfer programs at NASA, as well as at 18F and Google. We talk about his journey into design and leadership, the role of design in the civic space, radical participatory design, and orchestrating relationships in complex systems. Listen to learn about: Our Guest Victor Udoewa works in the Office of Public Health Data, Surveillance, and Technology (OPHDST) at the CDC. He previously served as CTO, CXO, and Service Design Lead of the Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) programs at NASA. He was the Director of Strategy at 18F, a civic consultancy for the federal government inside the federal government. He led the digital strategy practice and served as a designer and strategist on projects. Previously, as a Global Education Instructional Designer and Training Development Specialist at Google, he designed learning products and services for people in low-to-middle-income countries around the world. Show Highlights [01:07] Victor started out in aerospace engineering, building computer models. Links
Book Recommendations Decolonizing Methodologies: Research and Indigenous Peoples, by Linda Tuhiwai Smith Research Is Ceremony: Indigenous Research Methods, by Shawn Wilson Thinking in Systems: A Primer, by Donella H. Meadows and Diana Wright The Non-Human Persona Guide: How to create and use personas for nature and invisible humans to respect their needs during design, by Damien Lutz My Grandmother's Hands: Racialized Trauma and the Pathway to Mending Our Hearts and Bodies, by Resmaa Menakem Designs for the Pluriverse: Radical Interdependence, Autonomy, and the Making of Worlds, by Arturo Escobar
Other Design Thinking 101 Episodes You Might Like Facilitation + Remote Teams + Miro with Shipra Kayan — DT101 E121 Collaboration + Facilitation + Workshops with Austin Govella — DT101 E83 Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73
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| 12 May 2020 | A Designer's Journey into Designing for Health and Healthcare with Lorna Ross — DT101 E45 | 01:02:36 | |
Lorna Ross, the Chief Innovation Officer at VHI Health and Well-Being, discusses her career and work at DARPA, Motorola, MIT Media Lab, the Rhode Island School of Design, Mayo Clinic, and Accenture. You’ll learn about how her stellar design career unfolded, ways to get into designing for health, and system design in healthcare. Show Host: Dawan Stanford. Show Summary Lorna grew up in Dublin, Ireland, and attended the National College of Art and Design in Dublin, where she studied textiles and fashion design, with the intention to have a career in the clothing industry. In the course of continuing her career in fashion, she approached her local bank for a loan and was told the bank didn’t give loans to designers. Realizing that she had few business skills, she returned to school, this time in London, where she entered an industrial design program with a focus on computers and technology. She had her first foray into wearable tech with a project where she designed a glove that was also a phone. As she was finishing up her degree, Lorna was picked up by a research lab in Palo Alto led by Paul Allen, who eventually became a co-founder of Microsoft. This first job set the benchmark for the quality of the work environments she has looked for during her entire career. At her first wearable tech conference in the early 1990s, Lorna was introduced to DARPA (Defense Advanced Research Projects Agency) via a presentation by Dick Urban. Their work felt like science fiction to her and seemed radical and experimental, and she found it fascinating. At that same conference, Lorna gave a presentation and afterwards, was immediately offered a job at DARPA, which she accepted. Lorna worked with many of the big names in military manufacturing, where she reviewed programs, critiquing them from a user perspective. After DARPA, she took a break before continuing her design work and her work in wearable tech at Motorola. She moved on to MIT Media Lab a couple of years later. By this time, Lorna had been working in wearables for ten years, and was wanting a new challenge. By chance, she attended a meeting about the healthcare crisis, and a light bulb went off and she knew she wanted to turn her focus and work to healthcare. Her attempts to push for innovation in healthcare led to her being asked to run the design studio at the Mayo Clinic. She has been a driving force of healthcare innovation for more than two decades now. Learn how Lorna has been at the forefront of creating healthcare design and reforming the healthcare industry, and her predictions on opportunities for designers in healthcare. Find out why she believes that medicine will change before the healthcare system changes, her take on virtual healthcare and the need for immediate healthcare, and her thoughts on the melding of AI and human healthcare. Listen in to learn: >> How Lorna landed her first job in design at DARPA Our Guest Lorna Ross has thirty years of professional experience working on strategic design research activity, particularly in innovation lab environments. Over the past two decades, she's held creative leadership positions in five innovation groups that span a range of industry sectors from technology to healthcare. Her career has thrived at the intersection of design, science, technology, and industry, and she's an expert in planning, managing, and executing speculative research activity. She's effective at building and managing creative teams within corporate and institutional cultures, with an in-depth knowledge of experience, service, and systems design methodology. She enjoys international recognition as a subject expert in this arena. Lorna has worked in both industry and academic environments and is proficient in the cultures, language, protocol, and conventions of both. Show Highlights [02:21] Lorna talks about her pathway to a career in design. Links Lorna Ross on LinkedIn Other Design Thinking 101 Episodes You Might Like Designer's Role in Healthcare & Public Health + Studio Thinking with Jess Roberts — DT101 E21 | |||
| 22 Nov 2022 | UX + Into, Through, and (Almost) Out of Design with Kara DeFrias — DT101 E103 | 00:48:38 | |
Kara DeFrias is the current Chief of Staff for the Intuit QuickBooks Platform, with a background rich in both private and public sector experience. Previous work includes serving as senior advisor to the leadership team of the technology and design consultancy 18F in the Obama Administration, founding TEDxIntuit, and being part of the Emmy Award-winning production staff on the Oscars. A do-gooder at heart, Kara has done pro bono digital strategy. Today on the show we talk about UX and moving into, through, and almost out of design. Listen to learn about: >> Advice for newcomers wanting to get into design Our Guest Kara DeFrias' passion for designing engaging experiences has brought her to many exciting places, including the Super Bowl, the Oscars, and two White Houses. Kara's background is a unique mix of private and public sector experience, including 9 years with Intuit and an appointment to the first class of Presidential Innovation Fellows. In the latter she served as entrepreneur in residence, reimagining the relationship between the government and the people from a technology perspective. Kara was Director of UX for then-Vice President Biden at the Obama White House, where she led the Cancer Moonshot work around cancer clinical trials. She then served as Senior Advisor in the Office of Technology in the Biden-Harris White House. She’s currently Chief of Staff for the Intuit QuickBooks Platform team. Previous work includes Senior Advisor to 18F’s Executive Director and senior leadership team, founder of TEDxIntuit, and part of the Emmy award-winning production staff on the Oscars. She also worked on the Women's World Cup press operations team and the Super Bowl. A do-gooder at heart, Kara has done pro-bono digital strategy and communications for the likes of Team Rubicon and spent 10 days in rural India teaching micro-entrepreneur women human centered design, product management, and business skills. Kara graduated summa cum laude from Penn State University with a masters degree in instructional systems design, and was a finalist for San Diego Woman of the Year. According to her 2nd grade report card, Kara “likes to talk. A lot.” Show Highlights [02:05] The three stages of Kara’s career. Links Kara on Twitter Book Recommendations Don’t Make Me Think, by Steve Krug Other Design Thinking 101 Episodes You Might Like Your Good-Life OS: Designing a System for Living Well and Peak Performance // ALD 004 — DT101 E67 | |||
| 01 May 2018 | The Innovator’s Compass, Making Design Thinking Accessible, and How to Design Well with Others with Ela Ben-Ur — DT101 E2 | 01:05:45 | |
Ela Ben-Ur joins me in this episode to talk about the work that she’s done to make design thinking accessible and easy with the Innovators’ Compass. Ela spent 13 years at IDEO, and has taught courses from product design to life design at pioneering Olin College as an assistant adjunct professor since 2007. As you’ll discover, Ela has a breadth and depth of knowledge and experience with design thinking. She has seen its evolution over time, as well as how it functions in a variety of contexts. She’s here to share what she has learned over the last 20 years while teaching design thinking, and while working to make the Innovators’ Compass an accessible way for anyone to get started. Ela had a lot of free time during her childhood due to family circumstances, which she’ll explain in more depth in our conversation. This led to her seeking out places where people figure out how to get through challenges, which in turn explains her choices to study at MIT and work at IDEO. Through these experiences, she arrived at her current mission: making design thinking as accessible to any person in any moment as possible. In our conversation, Ela will talk about the five questions in the Innovators’ Compass:
Ela will also discuss other points, including what she would address if she were going to coach a design thinking coach, why it’s often better to give people less rather than more when it comes to design thinking, where she thinks design thinking is going in the next couple of decades, where big breakthroughs can come from, and why it’s important to go slow to go fast. In This Episode: [01:50] - Ela starts things off by explaining her origin story, or how she came into design thinking as a practitioner and educator. Links and Resources: Ela Ben-Ur at Olin College | |||
| 22 Oct 2019 | Humble Design Leadership + Design Agency and Experience Design Evolution with Aleksandra Melnikova — DT101 E33 | 01:04:00 | |
Welcome to the Design Thinking 101 podcast! I’m Dawan Stanford, your host. Today I’ll be interviewing Aleksandra Melnikova and talking about her position as Head of Experience Design at Publicis•Poke in London, England. In this episode, we talk about humble design leadership and how design is evolving to better serve our clients and the world. Aleksandra tells us about how her art, sculpture, and drawing training inform her work as a designer and leader. Today, we explore Aleksandra’s work and her team at Publicis•Poke in London, design agency evolution, how she leads an experience design team with a wide array of talents, and how she inspires by mentoring people outside work. Aleksandra likes to start from a blank sheet of paper and accepting that she and her team have a great deal to learn from and with clients. She fosters the culture of not being afraid to ask questions and being blunt about the information and what is going right and wrong. She encourages her team to spend 80% of their time on questioning. She believes the answer she needs will come to her when the question is formulated in the right way. Aleksandra talks about design agencies approaches to the work, and noted agencies are getting away from presentation culture and moving towards collaborative approaches to working with clients. She enjoys going into a business and looking at their workflow as a point of reference to start her work with the client. “We are communicators of connections in this world,” and Aleksandra believes these connections are systematic connections, and they more they are exposed, the better the end product. This episode also offers a look at the shift in approach to user design, and how the previous system of UX design was disjointed compared to today’s design thinking process of a team working together to manage the entire project. She talks about exposing research and data to clients that they have not synthesized into their operations, and how the data set is made into practical actions to solve problems. She also talks about how her team acts as a facilitator to the design thinking process. Our Guest Aleksandra’s mission is to bring the power of connected disciplines into design, research, and team management. Her background is in the Arts and Product Service Systems Design, her playground for creating new methods, tools, and approaches that frequently challenge existing structures and the status quo. Two of her biggest strengths are storytelling and system thinking. During the past 11 years, Aleksandra has worked from both the client and agency perspective and successfully delivered digital experiences for companies such as VISA, Lloyds, TSB, SKY, Aviva, VSO, GSK, and British Airways, and she has led the experience design team within Publicis•Poke. She has collaborated with UK universities, mentored at Global Service Jam, and has been a speaker on the topics of connections between literature, art, and design. In This Episode [01:30] Aleksandra’s journey in design thinking. [05:04] She describes the team she leads as Head of Experience Design at Publicis•Poke in London. [05:25] How Aleksandra brings out the best in her team, which has a wide array of talents. [06:58] Aleksandra coaches humility with her team, based on the ever-changing world and the lack of knowledge we have because our world changes so fast. [08:56] How Aleksandra assists clients in adapting to this process of questioning when they are working together. [10:50] Tuning the relationship with the client when they haven’t worked with a team who uses design thinking. [13:06] How blurring the boundaries on design affects the work being done by her team. [15:03] Is there a shift in approach to experience design? [18:54] The five why questions Aleksandra uses when having conversations with her clients. [20:08] Viewing your project from the protagonist’s viewpoint is helpful with design thinking. [22:14] Elements and engagements that is making Aleksandra’s work possible. [24:09] How Aleksandra uses simple interviews and other elements to create valuable data for her clients. [26:45] The value of the journey in the process of design thinking and how Aleksandra is against selling deliverables. [30:41] Where can you find innovation in design thinking. [35:47] Advice Aleksandra gives to emerging designers. [40:08] The ethical role expanding and emerging in the design process. [44:17] Thinking about the future and what is the worst thing that can happen if you say “no” to an idea or action. [50:57] Use of technology and how technology can impact work. [52:21] Don’t get too focused on the mono tools or methods and using them for every project. [55:46] “Best practice” means “stop thinking." [57:34] Looking forward to what can lead to transformation. Links and Resources | |||
| 31 Mar 2020 | Learning Design + Designing for How People Learn with Julie Dirksen — DT101 E42 | 00:48:58 | |
Julie Dirksen is a learning strategist with more than 15 years of experience creating highly interactive e-learning experiences for clients, from Fortune 500 companies and technology startups to grant-funded research initiatives. Our conversation today is about learning design and learning in design, as well as her book, Design For How People Learn. We also talk about behavior change, practicing complex skills, and persuasive technology. Show host: Dawan Stanford. Show Summary Starting her career as an English as a Foreign Language instructor, Julie quickly became interested in finding out how technology could be used for learning. As an instructional designer for over a decade, Julie’s niche interest is in the area of behavior change. She has found that many experts have a deep body of knowledge, but lack the skills on how to teach others. Julie’s experience is that when people who do not have a teaching background try to create a curriculum or teach a class, they are merely mimicking teachers they’ve experienced, and not truly understanding the student’s learning process. What’s missing are learning strategies that a great instructor uses to help their students learn and grow. As a result, instructors are not putting essential learning elements into their learning experiences. She felt that there needed to be a good book for instructors to learn from in order to add more effective teaching strategies to their toolbox. Her goal with the book was to provide information on the components that need to be considered before a teacher designs a learning experience so instructors start with a solid foundation. Listen in to find out how << Instructor knowledge gaps that can lead to an unsuccessful curriculum Our Guest Julie Dirksen is an independent consultant and instructional designer who focuses on the science of sustainable behavior change. She has helped create learning curriculum for large companies, nonprofits and foundations, and higher education institutions. She's the author of Design For How People Learn, and she's happiest whenever she gets to learn something new. You can find her online at usablelearning.com. Show Highlights [02:32] Julie introduces herself and gives a synopsis of her background. Links Usable Learning on Twitter Book Recommendations Design for How People Learn Other Episodes You Might Like Behavioral Science + Behavior Change Design + Social Impact with Dustin DiTommaso — DT101 E28 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 20 Aug 2019 | Redesigning a Design School + Designing Higher Ed with Jason Schupbach — DT101 E30 | 00:41:42 | |
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'm interviewing Jason Schupbach, who is the Director of the Design School at Arizona State University. Prior to this position he was Director of Design and Creative Placemaking Programs for the National Endowment for the Arts, where he oversaw all design and creative placemaking grantmaking and partnerships, including Our Town and Design Art Works grants, the Mayor's Institute on City Design, the Citizens' Institute on Rural Design, and the NEA's Federal agency collaborations. Previously, Jason served Governor Patrick of Massachusetts as the Creative Economy Director, tasked with growing creative and tech businesses in the state. He was formerly the Director of ArtistLink, a Ford Foundation funded initiative to stabilize and revitalize communities through the creation of affordable space and innovative environments for creatives. He has also worked for the Mayor of Chicago and New York City's Department of Cultural Affairs. He has written extensively on the role of arts and design in making better communities, and his writing has been featured as a Best Idea of the Day by the Aspen Institute. Jason has always been interested in people who harness creative talent and is interested in systems which support creative artists and designers in cities. He wanted to know how he could create spaces for creatives to collaborate and have the ability to solve problems. Today, we explore how Arizona State University is applying design thinking. ASU is the largest university and is engaged in social justice by creating educational opportunities with Starbucks and Uber. Challenges for design schools and how we need to teach soft skills and power skill sets knowledge. We'll also dig into how businesses are looking for students who can work collaboratively with soft skills as well as working knowledge of a field. How we can use goals and objectives to build online degrees integrating design thinking and why this must be done collaboratively and without one person delegating the entire process. How privilege plays a role in student preparedness to step into a designer role. Jason's role in providing local schools with how design thinking can be learned and applied inside the classroom. He is passionate about us all being in the boat together, tackling world problems with his programs. Our Guest Jason Schupbach on LinkedIn https://www.linkedin.com/in/jasonschupbach/ In This Episode [01:38] Jason’s background and how he arrived as a design thinking leader. Links and Resources Arizona State University https://www.asu.edu/ | |||
| 03 Mar 2020 | Behavioral Design X Service Design with Anne van Lieren — DT101 E40 | 00:40:23 | |
Anne van Lieren is a service designer and behavior design enthusiast. We talk about her path to joining Livework in the Netherlands as a service designer, where service design and behavioral design are converging, examples from her work, and what happens when you add behavioral design to journey mapping. Anne discusses her path to Livework with Dawan Stanford, your podcast host. She started working part-time through Livework through the University of the Netherlands and eventually started working at Livework Design full time. Anne worked on numerous projects, including helping organizations to adopt design principles and practices, and innovation projects optimizing current client services or building new service pathways. Show Summary With her bachelor’s degree in design from the University of the Netherlands, Anne moved on to Strategic Project Design, which was mostly focused on Service Design. While working on many user research projects, she developed an interest in psychology and behavior, and in understanding why people behave in specific ways. So, she decided to start looking into behavioral science and how this applied to service design. Find out how Anne bridges the understanding gap for clients within the context of mindset, why she believes experiences are the key to training her client’s mental mindset, and why she focuses on the human-centered mindset. Learn how Anne teaches her clients to be more collaborative, think across departments and stakeholders, and encourages companies to be more experimental. Learn how Anne: >> Uses situation-specific prototypes for solutions in the workplace Our Guest Anne is a service designer and behavioral expert at Livework Studio. She leverages insights from behavioral science and Livework’s expertise in service design to create environments that make customers aware, active, and able to make better decisions. By fundamentally understanding behavior and designing behavioral interventions, she helps organizations to create a durable impact on behavior change. Her research into nudging was published at a major international conference on design research. Show Highlights [02:27] Anne’s path to becoming a service designer. Links Livework Design Studio Book Recommendation Nudge: Improving Decisions About Health, Wealth, and Happiness, by Cass Sunstein & Richard Thaler Other Design Thinking 101 Episodes You Might Like Teaching and Learning Service Design for Designers and Non-designers with Maurício Manhães — DT101 E34 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 11 Apr 2023 | 5.5 Things Every Designer Should Know About Appreciative Inquiry with Joan McArthur-Blair and Jeanie Cockell — DT101 E111 | 00:49:48 | |
This episode of the Design Thinking 101 podcast is 5.5 Things Every Designer Should Know About: Appreciative Inquiry. Joan McArthur-Blair and Jeanie Cockell are co-presidents of Cockell McArthur-Blair Consulting. Listen to learn about: >> Appreciative inquiry’s ability to generate hope and help people be creative Our Guests Joan McArthur-Blair and Jeanie Cockell are Co-Presidents of Cockell McArthur-Blair Consulting. They profoundly believe that education is the most powerful force for social and economic good in the world. Together they have more than 50 years of experience in higher education and have taken that experience to build a consulting practice. They specialize in collaboratively designing strategies to surface the wisdom of individuals, groups and organizations in order for them to build positive futures and to respond effectively to change. They have co-authored many articles on resilience, leadership, appreciative inquiry and published two books, Appreciative Inquiry in Higher Education: A Transformative Force and Building Resilience with Appreciative Inquiry: A Leadership Journey through Hope, Despair, and Forgiveness. Show Highlights [02:42] An introduction to appreciative inquiry. Links Joan on Twitter Book Recommendations Building Resilience with Appreciative Inquiry: A Leadership Journey Through Hope, Despair, and Forgiveness, by Joan McArthur-Blair and Jeanie Cockell Other Design Thinking 101 Episodes You Might Like 5.5 Things Every Designer Should Know About: The Opioid Overdose Epidemic (Part 1) with Stacy Stanford — DT101 E102 | |||
| 26 Sep 2023 | Facilitation + Remote Teams + Miro with Shipra Kayan — DT101 E121 | 00:45:26 | |
Shipra Kayan is a product evangelist at Miro, a designer, and a facilitator. She has built inclusive, engaged, and effective distributed teams at companies like Upwork and Miro. Armed with two decades of experience teaching design teams to collaborate across time zones, cultures, and knowledge silos, Shipra is a leading advocate for adopting visual collaboration within distributed teams. We talk about facilitation, Miro, and remote teams. Listen to learn about: >> How to help remote teams be successful Our Guest Shipra Kayan is an entrepreneur and designer dedicated to transforming the way we work together as a global community. Based on her core belief that every human is inherently valuable and capable, Shipra’s vision is to create a world where two people of any cultural or geographic origin can come together to collaborate and build. Show Highlights [02:04] Starting out as a designer in Silicon Valley and discovering Miro. Links Shipra on LinkedIn Other Design Thinking 101 Episodes You Might Like Teams, Sprints, Prototyping, and Better Meetings with Douglas Ferguson — DT101 E59 | |||
| 26 May 2022 | Protect Your Solutions with Transformation Stories: Part 2 — Telling Well // ALD 011 — DT101 E92 | 00:07:07 | |
Thank you for listening to this Ask Like a Designer episode of the Design Thinking 101 Podcast. This episode continues where episode 89 on crafting transformation stories left off, and focuses on telling your solution’s transformation story. This episode is based on this article: ALD011 // Protect Your Solutions with Transformation Stories: Part 2 — Telling Well. Read the article and others like it on Fluid Hive’s Ask Like a Designer. In these short Ask Like a Designer episodes on the Design Thinking 101 podcast, you’ll find new ways to explore the show’s stories and ideas about design-driven innovation. I’ll share methods, templates, and ideas that have worked in my practice in teaching. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive Show Highlights [00:54] What is a transformation story? The Design Thinking 101 Podcast’s Ask Like a Designer series Ask Like a Designer — DT101 E61 | |||
| 01 May 2018 | Designing for the Greater Good, Strategy + Design Thinking, and Measuring Design Thinking with Jeanne Liedtka — DT101 E1 | 01:09:41 | |
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. In each episode, you’ll learn to apply design thinking to your goals and challenges. Our guests, who come from a wide variety of industries, will share stories, lessons, ideas, experience, and insights from practicing, leading, and teaching design thinking. In this first episode, our guest is the incredible Jeanne Liedtka. Jeanne has been involved in the corporate strategy field for over 30 years. She’s a Harvard Business School graduate and a professor at the Darden Graduate School of Business at the University of Virginia. In addition, she’s a prolific author whose works include The Catalyst: How You Can Lead Extraordinary Growth, which won the Business Week best innovation books of 2009, and, most recently, Design Thinking for the Greater Good Jeanne wandered into design thinking when she was searching for a way to be more effective in teaching managers about strategic planning. In contrast, she points out, most people think of strategic planning as a deadly, dull task of filling out paperwork that never goes anywhere. In her search for ways to make the process more interesting and to convey its importance, she hit on design. In our conversation today, she relates how she began using architecture as a metaphor for strategic thinking. In this episode, Jeanne offers insight into how to teach design thinking. The learning experience should be project-based, she explains. The project should matter to the people who are working on it. The learning experience should also be delivered in a way that meets where these people are in that project and avoids overwhelming them. She’ll also discuss some of the challenges that are facing design thinking as it continues to evolve. Jeanne explains why it is that the more you move into designing strategy and policy, the harder it is to use some of the powerful tools of design thinking. In This Episode [02:17] — Jeanne kicks things off by sharing some of the journey that brought her to where she is today, and explores how she discovered and developed an interest in design thinking. Links and Resources Jeanne's website | |||
| 26 Jun 2018 | Problem Spaces, Understanding How People Think, and Practical Empathy - DT101 E6 | 01:05:36 | |
Today’s guest is the remarkable Indi Young, author of Mental Models and Practical Empathy. Indi was a founder at Adaptive Path, and is one of the design field’s leading visionaries on how we develop an understanding of what people are trying to accomplish, and how to represent it in ways that support innovation. Indi’s background is in computer science, in which she has a degree from Cal Poly. In our conversation, she explains how her time there contributed to her learn-by-doing philosophy, as well as her interest in understanding what goes through people’s minds. She’ll also dig into what it means to research problem space, what practical empathy is and how to use it, and how to develop and maintain an understanding of how people think as an ongoing basis for Indi is focused on the same thing she’s been focused on all her life, but with a changing vocabulary around it: understanding the problem space. As you’ll hear, she tries to pull the problem space further and further away from the solution space to create a broader understanding. Problem-space research, as she points out, is evergreen. By splitting it off from being solution-focused, Indi hopes to bring attention to what people are actually doing. In our conversation, you’ll also hear about the ways in which empathy is more complex than sympathy or compassion. Indi compares the various aspects of empathy to a skilled worker with tools rolled up in a bundle. When the worker needs to use a tool, he or she unrolls the bundle and pulls out exactly the right tool from its individual pocket. This, Indi points out, is similar to empathy, which you use differently in different situations. Indi also digs deeply into the important ways in which empathy is different from emotional contagion, which many people don’t realize is a separate concept. She shares how important it is to support someone as part of empathy, rather than simply to feel what another person is feeling. Tune in to learn more about all of this and much more! Learn More About Today’s Guest Indi Young In This Episode [01:38] — We learn more about what Indi is doing now, as well as why she focuses on the problem space instead of the solution space. Links and Resources Mental Models by Indi Young | |||
| 06 Aug 2019 | Designing Culture at Work + Social Innovation + Necessary Disquiet with Lauren Currie — DT101 E29 | 00:55:23 | |
Welcome to the Design Thinking 101 podcast! I'm Dawan Stanford, your host. Today I'm interviewing Jason Schupbach, who is the Director of the Design School at Arizona State University. Prior to this position, he was Director of Design and Creative Placemaking Programs for the National Endowment for the Arts, where he oversaw all the design and creative placemaking grantmaking and partnerships, including Our Town and Design Art Works grants, the Mayor's Institute on City Design, the Citizens' Institute on Rural Design, and the NEA's Federal agency collaborations. Previously, Jason served Governor Patrick of Massachusetts as the Creative Economy Director, tasked with growing creative and tech businesses in the state. He was formerly the Director of ArtistLink, a Ford Foundation-funded initiative to stabilize and revitalize communities through the creation of affordable space and innovative environments for creatives. He has also worked for the Mayor of Chicago and New York City's Department of Cultural Affairs. He has written extensively on the role of arts and design in making better communities, and his writing has been featured as a Best Idea of the Day by the Aspen Institute. Jason has always been interested in people who harness creative talent, and he is interested in systems which support creative artists and designers in cities. He wanted to know how he could create spaces for creatives to collaborate and have the ability to solve problems. Today, we explore how Arizona State University is applying design thinking, and its engagement in social justice by creating educational opportunities with Starbucks and Uber. We also talk about the challenges for design schools, and how we need to teach soft skills and power skill sets’ knowledge. We'll also dig into how businesses are looking for students who can work collaboratively with soft skills as well as a working knowledge of their field. We’ll talk about how we can use goals and objectives to build online degrees that integrate design thinking, and why this must be done collaboratively and without one person in charge of the entire process. We’ll discuss how privilege plays a role in students’ preparedness and ability to step into a designer role, and Jason's role in providing local schools with how design thinking can be learned and applied inside the classroom. He is passionate about us all being in the boat together, tackling world problems. Our Guest Jason Schupbach on LinkedIn In This Episode [01:38] Jason’s background and how he became a design thinking leader. Links and Resources Arizona State University https://www.asu.edu/ | |||
| 27 Sep 2022 | Want Better Outcomes? Find Better Problems. // ALD 012 — DT101 E99 | 00:09:04 | |
This is a Design Thinking 101 episode in the Ask Like a Designer series. Ask Like a Designer helps people explore thinking and solving like a designer. You’ll learn about design thinking, service design, learning design, leading and building high-performing teams, and ways to achieve better outcomes. This episode is based on this article: ALD012 // Want Better Outcomes? Find Better Problems. Read the article and others like it on Fluid Hive’s Ask Like a Designer. What did you think of this episode? Please send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Design Thinking 101 Podcast Host President, Fluid Hive Show Highlights [00:53] The human desire to create. The Design Thinking 101 Podcast’s Ask Like a Designer series Protect Your Solutions with Transformation Stories: Part 2 — Telling Well // ALD 011 — DT101 E92 | |||
| 04 Aug 2020 | Weaving Design Thinking into Teams, Leaders and Organizations with Holly O'Driscoll — DT101 E51 | 00:48:34 | |
Today’s guest is Holly O'Driscoll, the founder and CEO of Ampersand Innovation, a boutique consultancy focusing on bringing more human-centered design, innovation, strategy, and leadership development to the world. During the conversation, you'll learn about intersections between innovation and leadership, designing and facilitating innovation teams, and insights into shaping organizational innovation. Host: Dawan Stanford. Show Summary Holly believes her journey into design began when she was kicked out of kindergarten after only two weeks (only to be promoted to first grade) for her precocious behavior. Later, in middle school, she started her own business, renting out pens and pencils to her fellow classmates. She’s continued pushing boundaries, asking difficult questions, and challenging assumptions. Her undergraduate degree was in Chemistry, with her future plans aimed at going to medical school, but a chance interview with Proctor & Gamble on her college campus changed her career trajectory. She ended up getting an MBA and working at P&G for 22 years, traveling all around the world servicing plants, before moving into the corporate design organization in the company, which was still in its early stages. Holly’s introduction to design thinking would also come during her time at P&G, when she returned to work after maternity leave – and it changed her life. After that first training, Holly entered a rigorous design thinking training program co-developed by Stanford d.school. She would eventually take over P&G’s North American design thinking role, and two years later, she became the head of the company’s Global design thinking. In 2018, Holly left P&G to start her own consultancy after numerous requests from business colleagues asking her to come and do the same team training and work she was doing for P&G. Now, she’s in the process of finding ways to transition her work into the virtual space while still maintaining the same thoughtful, meaningful experience that comes from an in-person event. Listen in to learn more about: >> The intersection between innovation and leadership Our Guest Holly O’Driscoll is an industry expert in the field of Design Thinking and human centered innovation. Throughout her 20+ year career, Holly has built a reputation as a master human centered innovation strategist, trainer and facilitator having led programs in more than 20 countries. She is the former Global Design Thinking Leader at Procter & Gamble, where she led more than 250 workshops, often at the request of C-suite executives. She is the founder and CEO of Ampersand Innovation, LLC; a Design Thinking and human centered innovation strategy consultancy. Show Highlights [02:20] Holly’s very early start into pushing boundaries and challenging assumptions. Links Holly on Twitter Book Recommendations Why Design Thinking is Good Business Thinking, by Holly O’Driscoll Other Design Thinking 101 Episodes You Might Like Leading a Design Thinking Consultancy, Betting Small to Win Big, and Driving Business Growth with Design Thinking with Natalie Foley — DT101 E5 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 12 Apr 2022 | Lego Serious Play + Creating Together + Designing for Being with Jane Hession and Ronan Healy — DT101 E90 | 00:58:50 | |
Dr. Jane Hession and Ronan Healy are the founders of How Might We, a service design studio in Ireland. We talk about Lego Serious Play, creating together, and designing for being. Listen to learn about: The importance of giving adults permission to be playful Our Guests Dr. Jane Hession and Ronan Healy are co-founders of How Might We, an Irish Service Design studio that facilitates meaningful conversations to improve employee and customer experiences. At the very core of their studio’s capability is the LEGO SERIOUS PLAY method. They LEGO Serious Play to make service design and systems thinking more accessible to organisations. Ronan and Jane believe the LEGO Serious Play method has untapped potential in the corporate world and they see great potential for its usage. Show Highlights [01:24] Ronan and Jane talk about their very different career paths into service design. Links Dr. Jane Hession on LinkedIn Other Design Thinking 101 Episodes You Might Like Collaboration + Facilitation + Workshops with Austin Govella — DT101 E83 | |||
| 13 Feb 2024 | Teaching and Applying Design Thinking in Higher Ed + The Experimentation Fieldbook with Liz Chen — E129 | 00:51:21 | |
Liz Chen is Design Thinking Lead at Innovate Carolina, the unit dedicated to innovation, entrepreneurship, and economic development at The University of North Carolina at Chapel Hill. Liz is also a co-author of The Experimentation Field Book, a practical how-to guide on rigorously testing assumptions and concepts. We talk about teaching and applying design thinking in higher education, and learn more about The Experimentation Field Book. Listen to learn about: Our Guest Liz is Design Thinking Lead at Innovate Carolina, the unit dedicated to innovation, entrepreneurship, and economic development at The University of North Carolina at Chapel Hill. She leads the interdisciplinary Graduate Certificate in Innovation for the Public Good and launched her team’s recharge center that allows grad student Design Thinking and Innovation Fellows to work on staff as part-time employees to support design and innovation projects with clients inside and outside of the university. Liz is also a co-author of The Experimentation Field Book, a practical how-to guide on rigorously testing assumptions and concepts. Liz is a former high school science teacher, tech nonprofit co-founder, and public health researcher. Show Highlights [02:50] Getting accepted into Innovation Next as a grad student, a national innovation acceleration program. Links Want 20% off of The Experimentation Field Book? Click here and use promo code CUP20 Other Design Thinking 101 Episodes You Might Like The Experimentation Field Book with Natalie Foley — DT101 E123 Experiencing Design: The Innovator’s Journey with Karen Hold — DT101 E71 Designing Facilitation: A System for Creating and Leading Exceptional Events // ALD 006 — DT101 E73
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| 18 Sep 2018 | Teaching University Students + Connecting Design Thinking, Art and Making with Martin Dominguez — DT101 E12 | 00:53:13 | |
I’m joined by Martin Dominguez Ball, a graphic designer who teaches design thinking at Fordham University. He’s also the cofounder at WOMB Service Design Lab. We’ll talk about what works for students in the design thinking classroom, how Martin has helped people wrestle through working visually, and the connections between design thinking, art, and making, as a teacher and practitioner. Martin, who hails from Uruguay, had a long path into design thinking. As an entrepreneur, he owned a business for over a decade, and mentions that he applied design thinking to this business without really knowing what it was. His passion, though, was being an artist. He eventually decided to close the company and pursue the things important to him: education and art. Tune in to the episode to learn how this process evolved into him teaching his design thinking course. In the process of getting his degrees, Martin developed a love for academia. Design thinking gave a framework to what he had been doing intuitively, and he fell in love with the methodology and method. You’ll hear him explain how this methodology gave him a different perspective on business and allowed him to get ahead of the curve by listening to what people were saying. Martin explains that he has observed that people often have strong assumptions of what the problem is, and getting rid of those assumptions can be a challenge and a point of frustration. He finds that teaching design thinking involves guiding students to think beyond the first or fastest idea or solution, and bringing them back to the drawing board over and over. Tune in to hear more about all these topics, as well as the excitement of seeing students understand the reason for certain methodologies, why design thinking isn’t the ideal answer for every problem that comes up, the value in prototyping (even if students are skeptical at the beginning), and the powerful effect that Martin’s eclectic background has on his approach to teaching design thinking. Learn More About Today’s Guest Martin Dominguez Ball In This Episode [01:17] — Martin introduces himself, and talks about his background and pathway to where he is now in design. Links and Resources Service Design Network | |||
| 08 Dec 2020 | Design for Mental Health: Creating an Effective Response to Student Loneliness with Denise Ho and Andrew Baker — DT101 E60 | 00:51:21 | |
Denise Ho and Andrew Baker are our guests today. Denise is a design researcher practicing in the design space since the early 2000s and the Director of Design at Hope Lab. Andrew Baker is living and working at the intersection of technology and experience design. He’s the Vice President of Product at Grit Digital Health and teaches Experience Design at the University of Colorado. Denise and Andrew collaborated on a way to combat loneliness in college students. We talk about designing for mental health, Nod, an app that is helping young people avoid negative health outcomes associated with loneliness, and how college students were involved in creating Nod. Show Summary Denise and Andrew had very different entry points into design. Denise’s journey began with a love for people and cultures. She started her undergrad as an anthropology student, but she wanted to not just study culture, but to shape it. That led her into design. She studied product design at the Illinois Institute of Technology, and landed an internship at IDEO, where she ended up staying for eight years while also teaching design at the California College of Arts. Denise opened her own design practice and started doing design research into younger generations — not just designing products for them, but also working to understand their way of seeing and experiencing the world. Now, she works at Hope Lab, where the focus is on creating digital technologies that help young people live happier, healthier lives. Andrew’s interests were influenced at an early age by his father, a graphic designer, and his mother, a civic leader focused on social impact. He studied business and English literature at the University of Colorado, but also minored in technology, arts and media, where he studied software development and honed his self-taught graphic design skills. An internship at a Denver agency allowed him to continue developing that skill set, but also gave him the opportunity to dig into user experience and into understanding human behavior and using those insights to guide designing product solutions. He moved into a dual role with Cactus and Grit Digital Health, leading both companies’ creative technology practices before moving into a full-time position at Grit Digital Health, where the focus is on creating digital health solutions for college students designed to help them improve their mental health and wellness. Denise and Andrew talk about designing for mental health and their collaboration to create Nod, an app for college students. Nod is designed to help students make social connections and relationships in an effort to address the loneliness many students end up feeling when they arrive on campus and begin their higher education journey. Listen in to learn more about: >> Designing digital health products for younger generations Our Guests Denise Ho Denise Ho brings more than 15 years of creative leadership experience as a design thinker, strategist, and qualitative design research with expertise in healthcare, transformative technologies, and industrial design. She spent 8 years at IDEO, and is currently Director of Design at Hopelab. She leads a diverse team of design researchers, industrial designers, and creative strategists to create technologies that are engaging, sustainable, and scaled to impact as many lives as possible. Denise enjoys gardening and spending time with her twin daughters, husband, and puppy. Andrew Baker In his role at Grit Digital Health, Andrew inspires and guides the design of user-centered solutions across technology mediums and industry verticals. With a background in experience design and software development, Andrew and his team strive to develop wellbeing products that are rooted in research, behavior design, and business strategy. Outside of his role at Grit, Andrew is an adjunct professor at the University of Colorado, where he teaches user experience design in an MA program for Strategic Communication Design. Show Highlights [01:30] How Denise found her way to a career in digital design. Links Denise on LinkedIn Other Design Thinking 101 Episodes You Might Like Mapping and Service Design + Implementation + Accessibility with Linn Vizard — DT101 E17 ________________ Thank you for listening to the show and looking at the show notes. Send your questions, suggestions, and guest ideas to Dawan and the Fluid Hive team. Cheers ~ Dawan Free Download — Design Driven Innovation: Avoid Innovation Traps with These 9 Steps Innovation Smart Start Webinar — Take your innovation projects from frantic to focused! | |||
| 02 Apr 2019 | Design Thinking at Work + Three Tensions Designers Navigate with David Dunne — DT101 E23 | 01:03:55 | |
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. David Dunne, Professor and Director of MBA Programs at the University of Victoria’s Gustavson School of Business, joins me today. David and I were introduced by Paolo Korre, who you may remember from an earlier episode of the show! We’ll chat today about a range of subjects, including the use of design thinking in redesigning an MBA program. As you’ll learn today, David’s background in experience and marketing helped to lead him to design thinking. When he returned to school intending to become a professor, he found himself deeply interested in student-centered methods of teaching. He worked in design on the side, taking sabbaticals to spend time with designers and in design schools. Design thinking is a practitioner’s art, and it takes experience with it to really make the methods your own. This applies both to my own journey and David’s, and we’ll explore the concept today in our conversation. We’ll also talk about the struggle to help students to make methods their own, rather than only learning the methods. David and I talk about helping people to achieve the ability to think about how they’re thinking. He recommends meditation as a powerful tool to reach this space of metacognition, and suggests the book Why Buddhism Is True. David also teaches students about cognitive biases and runs exercises to help them discover which biases are most prevalent in their teams. We’ll also dig into his book, and what designers or people on design pathways can learn from it. He’ll explain the three tensions that he sees in a design thinking process: inclusion, disruption, and perspective. We’ll also hear about the four models for how designers can respond to these tensions. Don’t miss this deeply informative episode with a wonderful guest! Learn More About Today’s Guest David Dunne on LinkedIn In This Episode [01:18] — We hear about David’s background, and how his experience in business and marketing helped to lead him to where he is today. Links and Resources David Dunne on LinkedIn | |||
| 11 Jun 2024 | Designing Your Career + UX for Small Business with Sarah Doody — DT101 E137 | 00:46:32 | |
Sarah Doody is a user research experience designer and researcher. She's also the founder of Career Strategy Lab, a UX career coaching program. In 2011, she co-created the curriculum and taught for General Assembly's first 11-week UX intensive program in New York City. She has extensive experience doing experience design, product strategy, and user research for companies including Fatherly, Sling, Citi Bike, We Work, Domino Magazine, Tictail, the Muse, Dow Jones and more. She speaks at conferences and teaches workshops worldwide. Today, we talk about designing your career and user experience for small businesses. Listen to learn about: Since 2021, professionals who have worked with Sarah have increased their salaries by 40% on average and have been hired at prestigious brands such as Microsoft, Amazon, Salesforce, Nordstrom, Spotify, Blue Origin on average in 3.5 months. She has been featured as an expert in Forbes, Fast Company, Insider, Fox Business, and more. Show Highlights | |||
| 06 Dec 2022 | Learning + Teaching + Design Thinking Impact in K-12 with Rich Wiener — DT101 E104 | 00:48:10 | |
Rich Wiener is an educator and consultant who works to engage K-12 learners at a high level, and has zeroed in on design thinking as a key component. Rich's career has included being a school principal, Director of Curriculum for Ramsey Public School District in New Jersey, and an adjunct professor of education at Columbia University. We talk about the impact of design thinking in K-12 education. Listen to learn about: >> The design thinking classroom program in the Ramsey public school district Our Guest Rich Wiener has served the educational community as a teacher, principal, curriculum director, and adjunct professor of education. He received his Masters Degree from the University of Oregon and his Doctoral Degree from Teachers College, Columbia University. He taught the supervision course in the Department of Curriculum and Teaching at Teachers College, Columbia and courses on change leadership and methods of teaching at Ramapo College of New Jersey. Rich is currently the CEO of the educational consulting firm, GEN Z Innovate. Throughout his career, Rich has worked to develop educational programs and experiences that inspire student engagement, foster creativity and complex problem-solving, and promote deep understanding and insight. As a part of that journey, Rich and his colleagues in Ramsey, New Jersey established a high school level design thinking course, modeled after the Stanford University d. school. The Ramsey High School Design Lab established partnerships with American Express, Liberty Science Center, Boxed Wholesale, All Things Media, The Center for Social Innovation in New York City, Crisis Text Line, and the New Jersey Legislature, among others. The design thinking model has proven to be a successful approach to engaging high school students in an experience that successfully fosters the creative mindsets that underlie innovative, complex problem-solving. Show Highlights [01:47] Rich’s story begins at the Ramsey Public School District. Links Rich on Twitter Book Recommendations The Field Guide to Human-Centered Design, by IDEO.org Other Design Thinking 101 Episodes You Might Like Design Thinking + Learning Science with Adam Royalty — DT101 E18 | |||
| 14 Mar 2023 | Healthcare Innovation + Nursing + Opportunities for Designers — DT101 E109 | 00:55:56 | |
Michael Ackerman is currently the director of the Master in Healthcare Innovation Program and Professor of Clinical Nursing and the director of the Center for Healthcare Innovation and Leadership at the Ohio State University College of Nursing. He also maintains a clinical practice as an acute care nurse practitioner at St. Joseph's Neighborhood Hospital in Rochester, New York. Today, we talk about nursing, healthcare innovation, and opportunities for designers in the healthcare industry. Listen to learn about: >> The role of nurses in nursing/healthcare innovation Our Guest Michael Ackerman is currently the Director of the Master in Healthcare Innovation Program and Professor of Clinical Nursing, and the Director of the Center for Healthcare Innovation and Leadership at the Ohio State University College of Nursing. He also maintains a clinical practice as an acute care nurse practitioner at St Joseph’s Neighborhood in Rochester, NY. He is also the Owner of Ackerman Consultants. Dr. Ackerman has held just about every position a nurse could hold in academia and clinical practice from candy striper to senior director. His entire career has been dedicated to critical care with numerous publications as well as invitations to speak nationally and internationally. His research and writing has focused on a variety of clinical topics including sepsis, airway management, hemodynamics, innovation and leadership. His innovation work has led to many disruptions in clinical practice and health system change. He has been recognized for his various contributions with various fellowships including; Fellow in Critical Care Medicine, Fellow in the National Academy of Practice, and Fellow in American Academy of Nurse Practitioners. Dr. Ackerman completed his BSN from Niagara University, his MSN and DNS from The State University of New York at Buffalo, a post-masters certificate as an Acute Care Nurse Practitioner from the University of Rochester and is currently enrolled in a Design Thinking certificate program at Rochester Institute of Technology. Show Highlights [01:18] Michael talks about his love of nursing, and starting his career in the ICU. Links Michael on LinkedIn Other Design Thinking 101 Episodes You Might Like Healthcare Design Teams + Wellness + ScienceXDesign with Chris McCarthy — DT101 E24 | |||
| 19 Oct 2021 | UX Research + Research Teams + UX Camp DC with Glennette Clark — DT101 E80 | 00:45:49 | |
Glennette Clark is a UX researcher and an entrepreneur. We talk about UX research, research teams, and UX Camp DC. Listen to learn about: >> UX research — What is it? Our Guest Glennette Clark is a design researcher at United States Digital Service. She brings human-centered design practices to federal agencies including U.S. Citizenship and Immigration Services and Substance Abuse and Mental Health Services Administration. She’s an adjunct professor at MICA in the Design Leadership program. She founded UXCamps DC & NYC and joined the DC Innovation & Technology Inclusion Council in 2010. Glennette has a Strategic Design MBA from Philadelphia University and BA in journalism from Howard University. She lives in DC with her husband, two children and a dog. Show Highlights [01:05] Glennette’s journey into UX began with a degree in journalism, where she learned the interviewing skills that would serve her later in her research work. Links Glennette on Twitter Other Design Thinking 101 Episodes You Might Like Design Thinking for the Public Sector + Building and Training Design Thinking Teams with Stephanie Wade — DT101 E14 | |||
| 28 May 2019 | Public Sector Design + Outcome Chains + Prototyping for Impact with Boris Divjak — DT101 E26 | 00:39:22 | |
Welcome to the Design Thinking podcast! I’m Dawan Stanford, your host. Today I’m interviewing Boris Divjak. He is a service designer and strategist based in the U.K., with 13 years of experience in creating digital services. He leads and advises teams on digital innovation projects in complex environments, such as local authorities and healthcare organizations, as well as commercial enterprises. Boris collaborates closely with clients in all stages of the innovation process, from initial customer research and co-design workshops through to developing a live service. He works best in an agile environment, where iterative improvements and open communication help guide the team towards a shared goal. Boris has been working in the public sector for the last few years; his current focus is on creating better public services outcomes and using service design and design thinking to deliver solutions to social problems. Today we explore Boris’s path from his career start in visual design, which led him into web design and from there, finding his way to service design. Boris explains his perspective on service design, and what types of models and prototypes he uses when he is designing. He also talks about how companies can take a look at a series of changes to understand how their products have an impact on the public sector, and how companies can connect their work to specific outcomes to be more confident in their product output. From his beginnings in a small startup in technology to his current position as a service designer, Boris talks about his experiences with service design, from client engagement to the characteristics he believes the ideal project advocate should have. We’ll also dig into his project, Prototyping for Impact, which offers a toolkit that anyone involved in innovation - in both the public and private sectors - can use to guide their innovation process. Boris tells us more about the project’s purpose and what he hopes the project will accomplish. Learn More About Today's Guest Prototyping for Impact In This Episode [01:32] How Boris got started and how his career trajectory played out. Links and Resources Design Thinking at Work | |||