Explore every episode of CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader
Dive into the complete episode list for CS RevSpeak - The Podcast for the Revenue-Driven Customer Success Leader. Each episode is cataloged with detailed descriptions, making it easy to find and explore specific topics. Keep track of all episodes from your favorite podcast and never miss a moment of insightful content.
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Pub. Date
Title
Duration
02 Sep 2024
Introducing CS RevSpeak: Empowering CS Leaders to Drive Revenue
00:04:52
Welcome to CS RevSpeak! This podcast is for Customer Success leaders driving revenue growth. Join me, Angeline Gavino, as I dive deep into strategies, frameworks, and insights from top CS experts. Tune in for actionable tips that empower your CS team to succeed!
Subscribe to CS RevSpeak!
If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!
In the inaugural episode of CS RevSpeak, Angeline sits down with Rav Dhaliwal, a seasoned Customer Success executive turned investor, to explore the evolving role of Customer Success in revenue generation. Rav shares his insights on the critical difference between being accountable for a revenue number and being responsible for achieving it. They discuss the cultural shift required within organizations as CS teams transition into revenue-driving roles, the importance of aligning with sales and understanding the language of revenue, and practical strategies for CS leaders to showcase their impact on the bottom line. Tune in to learn how to navigate the challenges of holding a revenue number without compromising the trusted advisor role.
Key Topics:
Accountability vs. Responsibility in CS revenue roles
The importance of language and metrics in aligning with revenue goals
Practical tips for CS leaders to drive revenue growth while maintaining customer trust
Sales skills and processes that revenue-driven CS teams can leverage
Subscribe to CS RevSpeak!
If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!
In this episode of CS RevSpeak, Angeline welcomes Guy Galon, Customer Success Executive Advisor and Founder of CSCycle, to discuss the increasingly prominent role of revenue in Customer Success. Guy shares his perspective on the delicate balance between driving revenue and maintaining the trusted advisor status that CS teams are known for. Together, they explore the challenges of transitioning a CS team to carry a revenue quota, the importance of aligning with sales teams, and how to develop the right skill sets for success. Guy offers practical advice on how to enable CS teams to contribute to revenue growth without compromising customer relationships, including the key steps CS leaders should take to prepare their teams for this shift. Tune in to gain valuable insights on making your CS team a powerful driver of both customer satisfaction and revenue.
Key Topics:
Balancing revenue goals with maintaining strong customer relationships
Strategies for transitioning CS teams to a quota-carrying model
Aligning Customer Success with Sales for unified revenue goals
Developing the necessary skills and mindset for revenue-driven CS teams
Subscribe to CS RevSpeak!
If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!
Visit Our Website: Explore more resources and insights. CS RevSpeak
Until next time, keep driving success and speaking the language of revenue!
07 Oct 2024
Driving Revenue Accountability in Cross-Functional Teams
00:29:22
Episode Guest: Bob Mathers, Revenue Coach & Consultant LinkedIn Profile
In this episode of CS RevSpeak, Angeline sits down with Bob Mathers, a seasoned revenue coach and consultant, to dive deep into the challenges of leading a revenue-centric Customer Success team. Bob shares his thoughts on why customer success leaders often bear the brunt of retention failures, even as other departments continue to hit their targets. He also discusses the need for cross-functional alignment, the importance of making customer success everyone’s responsibility, and how to build collaborative relationships across departments like sales, marketing, and product to drive revenue growth. If you're looking for practical advice on how to drive cross-functional collaboration, this episode is packed with actionable insights to help you tackle the toughest challenges.
Key Topics:
Rallying the company towards customer centricity and revenue accountability
The role the Product, Sales, and Marketing teams play in retention and growth
Aligning compensation structures to support cross-functional collaboration and revenue accountability
Breaking down silos between departments to create a unified approach to customer success and revenue generation
Subscribe to CS RevSpeak!
If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!
Visit Our Website: Explore more resources and insights. CS RevSpeak
Until next time, keep driving success and speaking the language of revenue!
21 Oct 2024
Establishing a Strong Foundation for Revenue-Centric Customer Success
00:35:17
EPISODE GUEST: Ramses Bossuyt, Co-Founder of House of Retention LinkedIn Profile
In this episode of CS RevSpeak, Angeline speaks with Ramses Bossuyt, Co-Founder of House of Retention, about the realities of leading a revenue-driven Customer Success team and the importance of adapting to the evolving expectations of CS leadership. Ramses shares his experience on how CS leaders can successfully transition their teams to hold revenue accountability and the impact this shift has on cross-functional collaboration. He discusses how to maintain customer-centricity while focusing on revenue targets and why it’s essential for CS to align with Sales and Marketing to achieve consistent growth. Ramses also explores the challenges and solutions involved in balancing revenue goals with long-term customer relationships.
Key Topics:
Transitioning CS teams to own revenue responsibilities
Balancing customer-centricity with revenue accountability
Building alignment between CS, Sales, and Marketing for sustained growth
Adapting CS strategies to meet evolving business expectations
Subscribe to CS RevSpeak!
If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!
In this episode of CS RevSpeak, Angeline speaks with Eleni Vorvis, Customer Success Coach, Advisor & Consultant, to explore the evolving role of Customer Success and its transition towards owning revenue. Eleni shares her insights on how CS leaders can develop the right mindset and leverage their existing skills to make this shift less daunting. She discusses why it’s crucial for CS teams to embrace sales-oriented responsibilities, and how organizations can support this transition with the right frameworks, training, and cross-functional collaboration. If you’re a CS leader navigating this change, Eleni provides practical advice on adapting to a revenue-focused model without losing sight of customer-centricity.
Key Topics:
Preparing CS leaders for the transition to revenue accountability
Embracing sales skills as a natural part of customer success
Leveraging existing skills and frameworks to ease the transition
The importance of cross-functional alignment and ongoing enablement
Subscribe to CS RevSpeak!
If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!
Visit Our Website: Explore more resources and insights. CS RevSpeak
Until next time, keep driving success and speaking the language of revenue!
18 Nov 2024
Digital Customer Success as a Revenue Driver
00:38:10
Angeline Gavino sits down with Dan Ennis to explore how Digital Customer Success can be a powerful revenue driver. Dan shares his expertise on building a scalable Digital CS strategy, emphasizing the importance of aligning customer success efforts with business objectives. They discuss the foundational pillars of digital CS—data, customer journey mapping, automation, and content—and how these elements work together to create proactive engagement and identify revenue opportunities.
From cross-functional alignment to leveraging data and automation, Dan explains how to set up Digital CS models that support growth while delivering value to customers. Tune in for actionable insights on transforming Digital CS from a support function into a strategic revenue generator.
Key Topics:
The foundational elements of a revenue-driven Digital CS strategy
Leveraging data and automation for proactive customer engagement
Cross-functional alignment between CS, marketing, and product for impactful results
Building scalable CS models for consistent revenue growth
Using customer journey mapping to identify upsell and expansion opportunities
Subscribe to CS RevSpeak!
If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!
Visit Our Website: Explore more resources and insights. CS RevSpeak
Until next time, keep driving success and speaking the language of revenue!
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