Brave UX with Brendan Jarvis 🇺🇦 (The Space InBetween)

Greg Petroff discusses the practicalities of executive design leadership, why he believes in ‘make to think’, and the ins-and-outs of working with product and engineering.

Highlights include:

• How much advocacy for design is too much?
• Why do you prefer project-based teams over product-based teams?
• How do you align the engineering, product and design organisations?
• How have your recent experiences in the labour market changed you?
• What does effective compromise look like in enterprise software design?

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Who is Greg Petroff?

A 25 year veteran of the design field, for the past 10 years Greg has led significant design organisations at some of the world’s largest and most recognisable companies. 

Until recently, he was the vice president and chief design officer of Cisco Secure, where he led the design innovation and transformation of one of the world’s largest cybersecurity solutions providers.

His highlight reel also includes being the chief experience officer at GE Digital, managing director of Google Cloud, vice president and global head of design at ServiceNow, and senior vice president of design at Compass.

One of the early members of our emerging field, Greg is a founding board member of the Interaction Design Association, where he also contributed as the treasurer and as an early conference chair. 

A generous contributor to the field, Greg has shared his insights on stages across the world, including at TedX, the Interaction conference, UX Australia, Enterprise UX, and on the most-excellent Finding Our Way podcast.

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Find Greg here:

LinkedIn: https://www.linkedin.com/in/gpetroff/  X: https://twitter.com/gpetroff

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

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Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

In this final episode of 2021, instead of an in-depth interview, you’re going to hear a series of short and important messages from a range of previous Brave UX guests.

There's plenty of healthy mind food in this episode, especially as you reflect on the year that's been and contemplate the year ahead.

Stay safe and be well.

And...

Keep being brave!

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

A’verria Martin shares her remarkable story of reinvention, the challenges of establishing a global ReOps practice, and how she’s making the ‘seat at the table’ her own.

Highlights include:

• How did you become a licensed marriage and family therapist?
• How did you navigate the transition from academia to industry?
• How have you worked with UXR leaders as you’ve built ReOps?
• How have you been developing your executive presence?
• How do you work with stakeholders to achieve your objectives?

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Who is A’verria Martin, PhD?

A’verria is the Director, Chief of Staff, and Head of Research Operations and Strategy at ServiceNow, a global enterprise software company that’s busy making the world of work better, for everyone.

Performing a multi-faceted role, A’verria is responsible for leading strategic initiatives, building bridges across functions, directing financial strategy, supporting the growth of other UX leaders, and acting as a trusted advisor to the VP of UX Research and Insights.

A’verria also continues to lead ServiceNow’s ReOps team; a team that she established after joining the company in late 2018.

Before ServiceNow, A’verria was a Director of Research at UC San Diego, where she led the operations of a multi-million dollar endowed research unit, comprised of 120 faculty and focused on geriatric mental health and aging.

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Find A’verria here:

LinkedIn: https://www.linkedin.com/in/averriamartin/ Twitter: https://twitter.com/averriamartin

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

How can we present our work more effectively? Why is it important to think critically about categories? And how does a lack of diversity lead to poor design decisions? Donna Spencer sheds light on those questions (and many more) in this fun yet serious dive into UX, IA and design culture.   Donna is an author, mentor, international speaker and independent consultant, with over 20 years of experience in UX design, information architecture and user research. She founded UX Australia and ran the event (which continues today) for 9 years. Donna has been described as “the Joker - the card that can slot in for any other card in the deck, and is therefore incredibly valuable.” She’s in her element, solving complex problems.   ======   Check Donna out here:   Twitter: https://twitter.com/maadonna LinkedIn: https://www.linkedin.com/in/donna-spencer/ Website: https://maadmob.com.au/ Articles: https://maadmob.com.au/speaking/articles  Books: https://maadmob.com.au/speaking/books    Get yourself a copy of “Presenting Design Work” today:   https://abookapart.com/products/presenting-design-work   Donna’s other books:   A Practical Guide to Information Architecture https://bit.ly/37gHdcm   Card Sorting: Designing Usable Categories https://bit.ly/2V9M0qt   How to Write Great Copy for the Web https://bit.ly/3mgj5gf   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Surya Vanka brings his hallmark energy to this conversation about the power of design, the challenges the field faces, and how he’s using Design Swarms to ignite creativity.

Highlights include:

⭐ Why is your mission, “to unleash the design thinker in every person”? ⭐ How is the democratisation of design helping and hurting the field? ⭐ What can seasoned designers learn from design’s growth? ⭐ What is keeping people’s creativity leashed? ⭐ Why is inclusive design important?

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Who is Surya Vanka?

Surya is a design innovator with over 25 years of hands-on experience bringing the design of physical and digital products to life. And through Authentic Design, the studio he founded in 2014, he is on a mission to unlock the creative potential of everyone on the planet.

One of the ways Surya is doing that is through Design Swarms - a democratic design approach - used by organisations like the Clinton Global Initiative, the United Nations, and Global Humanitarian Lab, to help tackle a variety of wicked problems, including the Opioid Epidemic, Domestic Violence, Water Borne Diseases, Digital Equity, and Ocean Pollution. 

Before founding Authentic Design, Surya was a Director of User Experience at Microsoft, based at the Redmond campus. There, he led multiple design teams, including the enterprise-wide design excellence team, and was a key contributor to Microsoft’s experience-led renewal.

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Find Surya here:

LinkedIn: https://www.linkedin.com/in/suryavanka/ Twitter: https://twitter.com/suryavanka

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Koji Pereira tells his inspiring story of becoming a senior design leader for some of the world’s hottest tech companies, against all the odds.  

Highlights include:

- What’s enabled you to swim and not sink in tough situations? - Why was Google’s Orkut social network sunset? - How can we make our products work for people who have low literacy? - What hard lessons did you learn leading a startup? - How did your team discover the idea for Files by Google?

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Who is Koji Pereira?

Koji is the host of the Cells & Pixels podcast and has recently joined Twitter, as a Senior Product Design Manager. There, he leads a talented team that is helping users to discover and find content, and other people that they care about on the social network.

Before Twitter, Koji was the Head of Design at Lyft Business. He also spent nearly a decade at Google, including roles as Head of Design for Google’s original social network (Orkut) and Head of Design for the Curator Team, which included the design, launch, and growth of “Files by Google” to over half-a-billion monthly active users.

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Find Koji here:

LinkedIn: https://www.linkedin.com/in/kojieumesmo/ Twitter: https://twitter.com/kojieumesmo/  Website: https://bit.ly/2VEnG3P Medium: https://medium.com/@kojipereira/ 

Cells & Pixels:

Website: https://cellsandpixels.com/ Twitter: https://twitter.com/CellsandPixels/  Instagram: https://www.instagram.com/cells.and.pixels/

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:   LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Jeff Gothelf shares his experiences travelling with the circus, why humility is essential for innovation, and the role design plays in breaking through local maximums.

Highlights include:

• Why did you join the circus after graduating college?
• How do you help executives to embrace uncertainty?
• What is keyhole decision making and why is it a problem?
• What role should design play in breaking local maximums?
• Why do leaders need strong opinions that they’re willing to change?

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Who is Jeff Gothelf?

Jeff is the Founder and Principal of of Gothelf.co, the company through which he provides independent coaching, training, and consulting that helps large organisations to create cultures of innovation, operate with agility and build better products.

He is the co-author of two influential books on modern product, “Lean UX: Designing Great Products with Agile Teams”, and “Sense & Respond: How Successful Organisations Listen to Customers and Create New Products”.

And Jeff’s most recent book, published in 2020, “Forever Employable: How to Stop Looking for Work and Let Your Next Job Find You”, gives people the tools to design and develop fulfilling careers that are a continuous source of opportunity.

Before becoming self-employed, Jeff was a principal UI designer at AOL, a user experience manager at Webtrends, an associate director of interaction design at Publicis Modem, and a director of user experience at The Ladders.

Jeff is a generous contributor to the field. Alongside his books, he’s spoken at many conferences of note, including Mind the Product, USI, and TedX, and he has appeared as a guest on over 100 podcasts.

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Find Jeff here:

LinkedIn: https://www.linkedin.com/in/gothelf/ Website: https://jeffgothelf.com/ Blog: https://jeffgothelf.com/blog/ Twitter: https://twitter.com/jboogie

Jeff’s books:

Lean UX: Designing Great Products with Agile Teams - https://a.co/d/792MZQe

Sense & Respond:  How Successful Organisations Listen to Customers and Create New Products - https://a.co/d/etS7R9K

Forever Employable:  How to Stop Looking for Work and Let Your Next Job Find You -  https://a.co/d/8Q0eILV

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

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Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Andy Vitale shares his experiences as an executive design leader, how he’s successfully scaled several design orgs, and why a career in pro wrestling wasn’t for him.

Highlights include:

• Why do you create a five year plan for the design orgs you lead?
• How has Grey’s Anatomy informed the design of your design organisations?
• Why go to the trouble of helping someone who’s struggling in an interview?
• How do you navigate the expectations of being the most senior design leader?
• How do you feel you’ve enabled people on your team to speak to you as an equal?

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Who is Andy Vitale?

Andy is the Chief Design Officer of Constant Contact, an automation platform that helps small businesses to simplify and amplify their digital marketing. In this crucial role, Andy is responsible for providing executive leadership for the design organisation.

A master when it comes to scaling design teams, while at Rocket Companies Andy grew the design team into a multidisciplinary organisation with over 170 people working across design, research and brand.

Aside from his busy day job, Andy is also helping to shape the thinking of future user experience professionals, through his work as an adjunct professor for Kent State University’s Masters of Science in User Experience Design programme.

Andy is the co-host of the Surfacing Podcast where, alongside Lisa Welchman, he engages designers, technologists, and business leaders in inspiring conversations.

He is a member of the Fast Company Executive Board, an Adobe Education Leader, and - believe it or not - he still finds time to mentor designers on ADPList.

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Find Andy here:

LinkedIn: https://www.linkedin.com/in/andyvitale/ Website: https://www.andyvitale.com/ Medium: https://medium.com/@andyvitale X: https://twitter.com/andyvitale

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Kate Towsey shares some of the experiences that have shaped her career and goes deep into the research ops journey she’s been leading at Atlassian.   Why did Kate leave contracting in London for a gig at Atlassian's Sydney office? How did an early mistake help Kate to find the key to scaling Research Ops? What is Kate’s Candy Floss vs. Carrots theory of research?   ======   Who is Kate Towsey?   Kate is the Research Ops Manager at Atlasssian, and the founder of the 8000+ strong ResearchOps Community. Before moving from London to Sydney in 2018 to join Atlassian, Kate pioneered Research Operations at the UK’s Government Digital Service (GDS), where she designed and delivered their first user research lab, AV repository and participant panel. Kate is currently writing a book called “Research At Scale: The Research Operations Handbook”, which will be published by Rosenfeld Media sometime in 2022.    ======   Find Kate here:   Website: http://www.katetowsey.co.uk/ LinkedIn: https://www.linkedin.com/in/katetowsey/ Twitter: https://twitter.com/katetowsey YouTube: https://bit.ly/31HGazN   ResearchOps Community https://researchops.community/   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Alla Weinberg constructively unpacks unsafe workplace cultures, shares her thoughts on how we can change them, and why we should do just that.

Highlights include:

• Why is the opposite of fear safety and not courage?  
• What do you focus on first when changing a culture?
• How can people read between the lines to better understand a culture?
• What have corporations forgotten about the humans that work for them?
• Can you create safety only as long as you don’t make your boss look bad?

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Who is Alla Weinberg?

Alla is the CEO and Culture Designer at Spoke & Wheel, the specialised culture design company that she founded in 2019.

Through Spoke & Wheel, Alla provides culture consulting and leadership development expertise to companies like Docusign, Uber, Salesforce, Target and Zendesk; helping them to create work environments where people can think, collaborate, and innovate.

Alla is also a Principal of Design Operations at Harmonic Design and before starting Spoke & Wheel, she worked in executive leadership development and learning and development at Salesforce, in the Bay Area.

The author of “A Culture of Safety”, Alla has leveraged her own personal experience, that of others and the latest research in neuroscience to produce an actionable guide for leaders who want to create safer and more innovative work places.

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Find Alla here:

LinkedIn: https://www.linkedin.com/in/allaweinberg/ Website: https://www.spokeandwheel.co/

Alla’s talks:

Culture Design:  https://youtu.be/pae7HHdwdqY

Fear: The Human Barrier to Innovation: https://vimeo.com/752662160

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

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Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Tracy McGoldrick talks about the challenges of building a Research Ops practice that supports over 100 UX researchers, and how IBM’s increasing the impact of design.

Highlights include:

⭐ How do you know if Research Ops is doing a good job? ⭐ What is the biggest misconception people have about Research Ops? ⭐ How has GDPR and CCPA impacted the Research Ops practice? ⭐ Why is IBM investing hundreds of millions of dollars into design? ⭐ How did you make your massive research repository easy to use?

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Who is Tracy McGoldrick?

Tracy is the Head of UX Research Ops and Design Eminence at IBM in Austin Texas, where she is currently creating the infrastructure to help accelerate IBM’s Cloud and Cognitive Software research practice. 

A passionate evangelist for User Experience and Design Thinking, Tracy actively works with all aspects of IBM’s business to grow the relationships and culture that develop awareness, appreciation, and ability in human-centred design practices.

Before joining IBM in 2017, Tracy was the Head of Global Photography and CG Imaging at Dell Technologies. There, she led the talented teams who created visual assets for the company, while also running the operational aspects that supported them. 

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Find Tracy here:

LinkedIn: https://www.linkedin.com/in/tracymcgoldrick/

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX.

Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including…

⭐️ How does Marisa enable her team to make great products? ⭐️ What is the greatest risk to the success of a product? ⭐️ How can women in tech better navigate the landscape to succeed?

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Who is Marisa Sires?

Marisa is the SVP of Product at Alfred, where she's helping to build the future of living. She was previously VP of Product at BuildingLink.

A wickedly sharp product leader, in 2011 Marisa joined customer identity startup Gigya as a Client Services Manager and within five years she had risen to be VP of Product, leading her team to deliver what was widely recognised as a best in class product. 

Marisa is also a strong voice and helping hand for women in technology. She actively mentors other women through several organisations, including as a founding member of CHIEF.

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Find Marisa here:

LinkedIn: https://www.linkedin.com/in/msires/ Medium: https://medium.com/@marisa.sires Twitter: https://twitter.com/mas2124

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Kareem Mayan shares what he learned as digital nomad, discusses the focusing effects of personal loss, and how you can more effectively prioritise product feedback.

Highlights include:

⭐ What was it like being a digital nomad for two years? ⭐ How do you work out what customers need from onboarding? ⭐ How do you align stakeholders on what to build? ⭐ How do you know whether to build what customers are asking for? ⭐ What do you want people consider about their personal priorities?

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Who is Kareem Mayan?

Kareem is the Co-Founder of Savio, a SaaS product that helps makers of SaaS products to centralise, organise and prioritise product feedback, delighting customers and reducing churn. 

He is also the Founder and Principal Consultant of Trial to Paid, where he helps growing product-led B2B SaaS companies to increase trial to paid conversion. 

Between 2002 and 2007, Kareem worked at ESPN.com, as a Technical Producer and then at Fox Interactive Media, as a Director of Product Development for the R&D division.

Kareem’s passion for product has seen him start three companies and acquire one - Codetree, a source management product that he and his partners grew and sold, after purchasing it from Derrick Reimer, the co-founder of Drip.

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Find Kareem here:

LinkedIn: https://www.linkedin.com/in/kareem/ Savio: https://www.savio.io/ Trial to Paid: http://trialtopaid.com/

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Kat Vellos shares with us why we need meaningful friendship, what we can do to design better ones, and how to safely navigate uncharted conversational waters.

Highlights include:

• How did a conversation with a stranger change your life?
• How do you ‘crack open the door’ to a more meaningful friendship?
• What role does company culture play in enabling meaningful connection?
• Should we have clear boundaries between our work life and home life?
• Why are we getting lonelier when we have so many tools to connect?

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Who is Kat Vellos?

Kat is the Principal of Studio KV, the vehicle through which she speaks, coaches and facilitates experiences that help people to create better workplace cultures and to cultivate more meaningful connections with each other.

As the author and illustrator of "We Should Get Together: The Secret to Cultivating Better Friendships", a book that builds on Kat’s extensive experience as a community organiser and workshop facilitator - she certainly knows a thing or two about cultivating connection!

Before starting Studio KV in early 2020, Kat was a Senior Product Designer at Slack, where she worked in a fast-moving experiment-driven growth team that was making it easier for customers to convert from free to paid plans.

Kat has been profiled in Forbes and quoted in Fast Company for her work as the Founder and previous Community Leader of Bay Area Black Designers, a professional development community for Black digital designers and UX researchers.

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Find Kat here:

LinkedIn: https://www.linkedin.com/in/katvellos/ Website: https://www.katvellos.com/

Blog, Community & Resource:  https://weshouldgettogether.com/

Kat’s book:

We Should Get Together: The Secret to Cultivating Better Friendships - https://geni.us/A8zyt1

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX.

Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including…

⭐️ How does Marisa enable her team to make great products? ⭐️ What is the greatest risk to the success of a product? ⭐️ How can women in tech better navigate the landscape to succeed?

======

Who is Marisa Sires?

Marisa is the SVP of Product at Alfred, where she's helping to build the future of living. She was previously VP of Product at BuildingLink.

A wickedly sharp product leader, in 2011 Marisa joined customer identity startup Gigya as a Client Services Manager and within five years she had risen to be VP of Product, leading her team to deliver what was widely recognised as a best in class product. 

Marisa is also a strong voice and helping hand for women in technology. She actively mentors other women through several organisations, including as a founding member of CHIEF.

======

Find Marisa here:

LinkedIn: https://www.linkedin.com/in/msires/ Medium: https://medium.com/@marisa.sires Twitter: https://twitter.com/mas2124

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

 

Jon Fukuda illuminates the dark corners of enterprise DesignOps, reinforces the importance of connecting design to value, and shares what’s kept him consulting for nearly 20 years.

Highlights include:

• What is the big lie of enterprises’ adoption of DesignOps?
• Why has IT largely left Design to implement its own systems?
• How do you frame the value of DesignOps to your customers?
• What does it mean to be culturally ready to embrace DesignOps?
• Are designers being laid off because their orgs. don’t value design?

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Who is Jon Fukuda?

Jon is the Co-Founder and Chief Experience Officer of Limina, a professional design services firm that specialises in design operations and that’s on a mission to unleash human potential at the nexus of information, technology and people.

At Limina, Jon focuses on leading the company’s human-centred design practice, including aspects such as design strategy, design systems, and interaction design.

Jon’s contributions to advancing the field of design operations led to his recent appointment as the Curator for Rosenfeld Media’s 2022 DesignOps Summit, the premier annual conference for the discipline.

Before going full-time with Limina, Jon was the Director of User Experience at AddThis, where he was responsible for the website and product experience of what was one of the world’s most popular social sharing tools. 

Jon has also generously shared his insights on platforms provided by organisations like NoVA UX, Rosenfeld Media, Friends of Figma and 24 Minutes of UX. 

======

Find Jon here:

LinkedIn: https://www.linkedin.com/in/jonfukuda/ Twitter: https://twitter.com/jkooda Website: http://www.limina.co/ Podcast: https://limina.co/insights/the-limina-podcast/

The Design-Integration Report (2020) -  https://limina.co/the-design-integration-report/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Jane Portman shares the twists and turns of becoming a founder, how it has changed her view on design’s value, and the role of writing in career success.

Highlights include:

• Why is it best not to know in advance how difficult something is?
• What made you realise that UX is not a big part of startup success?
• Why is a product’s marketing website more important than the product?
• Why do designers need to understand their contribution to revenue?
• Why is it important for designers to also be good writers?

======

Who is Jane Portman?

Jane is the co-founder of Userlist, an email marketing and in-app messaging platform that’s built with B2B SaaS in mind: enabling companies to onboard, engage, and nurture customers and leads. 

Before Userlist, Jane was the founder of Tiny Reminder, a SaaS product that helps busy creatives and consultants to send automated notifications to their clients about the things they need from them.

She is also the founder and host of UI Breakfast, one of the world’s longest running and most successful design podcasts. The show has been on-air since 2014 and boasts over 260 conversations with a wide-range of industry experts.

Given Jane’s talent and track record as a podcaster, it’s no surprise that she hosts another podcast. This one’s called “Better Done than Perfect” and it explores email automation, marketing, content and product strategy for founders and product people.

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Noam Segal shares his early experiences working for the Israeli military, whether democratisation has been positive for UX, and the importance of telling a good story.

Highlights include:

What makes for an impactful research story? Why is NPS the worst thing to happen to UX research? Has the democratisation of UX research been a good thing? Has UX become less innovative since becoming part of enterprise? Why is it important for people in tech to believe in magic?

======

Who is Noam Segal?

Noam is a Research Manager at Meta, where he’s building a modern, progressive, and impactful research team to support product people working on Facebook’s newsfeed. He also leads several key initiatives within Meta’s Qualitative Centre of Excellence.

Before Meta, Noam was the Head of Health Research at Twitter. He has also been a Director of User Research at Wealthfront, a Product Research Manager at Intercom and a Lead Experience Researcher at Airbnb.

Outside of his day-job, Noam mentors UXers on ADPList and UX Coffee Hours and shares his knowledge on the Learners platform and on Maven, where he hosts two courses: “The Missing Foundations of UX Research” and “The Research Storyteller”.

Noam is also active on his YouTube channel, UX Quests, where he hosts a series of conversations with UX research leaders about UX research.

======

Find Noam here:

LinkedIn: https://www.linkedin.com/in/noamsegal/ Website: http://uxquests.com/ Store: https://uxquests.shop/ Twitter: https://twitter.com/noamseg YouTube: https://www.youtube.com/@UXQuests ADPList: https://adplist.org/mentors/noam-segal

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Eva PenzeyMoog shines a light on how digital products are being used to enable domestic violence, and what we can do to protect our most vulnerable users.

Highlights include:

⭐ What is domestic violence and how does it show up? ⭐ How is technology being weaponised by domestic abusers? ⭐ Why can’t our users be solely responsible for their own safety? ⭐ How can designers use archetypes to help safely shape their products?  ⭐ How can leaders help their teams to design for safety safely?

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Who is Eva PenzeyMoog?

Eva is the founder of The Inclusive Safety Project and the author of Design for Safety, a brand new book that shows us how we can prevent our work from being weaponised for interpersonal harm, and protect and empower our most vulnerable users.

Alongside her consulting practice, Eva is a Principal Designer at 8th Light, a leading Chicago-based software design and development agency. 

Previously, Eva was volunteer domestic violence educator and rape crisis counsellor, spending time with survivors of sexual assault in emergency rooms, making sure they felt supported and understood their options, while advocating for their positive treatment by medical and law enforcement professionals.

======

Find Eva here:

LinkedIn: https://www.linkedin.com/in/evapenzeymoog/ Website: https://evapenzeymoog.com/ Twitter: https://twitter.com/epenzeymoog/

Design for Safety: https://abookapart.com/products/design-for-safety

The Inclusive Safety Project:  https://www.theinclusivesafetyproject.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Marty Cagan, the legendary product management coach, thinker and author, shares his story and his thoughts on what it takes to build great products, including:   What does Marty ask CEOs when they call him with a product management problem? What’s the difference between a team that’s empowered and one that isn’t? How do you know if someone is an asshole or if they just think differently?   ======   Who is Marty Cagan?   Marty is one of the - if not the - most influential people in product management. He is the author of two incredibly successful books - Inspired and Empowered - both of which are essential reading for people in product. Before founding the Silicon Valley Product Group in 2002, Marty held senior leadership roles at HP, Netscape and eBay, where he worked closely with some of the most well-known names in technology, including Ben Horowitz and Mark Andreessen.   ======   Find Marty here:   Website: https://svpg.com/ Blog: https://svpg.com/articles/ LinkedIn: https://www.linkedin.com/in/cagan/ Twitter: https://twitter.com/cagan   Marty’s Books:   Empowered: Ordinary People, Extraordinary Products Amazon - https://amzn.to/3mdtn1v   Inspired: How to Create Tech Products Customers Love Amazon - https://amzn.to/3cJ7JPO   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Andrew Tokeley (Tokes) shares the importance of a clear strategy, a collaborative culture and outstanding leadership in enabling product success, including:   How do you build great relationships with others, without doing everything they ask for? Although strategy is hard to define, what does a good one look like in practice? Why is Product Management the art of managing disappointment?    ======   Who is Tokes?   Tokes is one of New Zealand’s most respected independent product leadership coaches, advisors, and community builders. Back in 2009, he joined Xero, the cloud-based accounting platform, as their first product manager. Over the following six years, he went on to scale the product team from 20 people, in a single office, to over 400 people, across six offices, in 4 countries.   Tokes is the founder of the country’s first Product Tank meetup, which he still coordinates, and that now has over 2,000 members. He also recently he become the operating partner responsible for Product at Movac, one of New Zealand’s most successful venture capital firms.   ======   Find Tokes here:   LinkedIn: https://www.linkedin.com/in/andrewtokeley/ Website: https://www.andrewtokeley.com/ Twitter: https://twitter.com/andrewtokeley   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Jodine Stodart shares how to get and keep stakeholders engaged, why it’s important to develop your understanding of self, and the timeless power of listening.

Highlights include:

⭐ How important are stakeholder interviews for UX success? ⭐ Can UX be successful if customer centricity isn’t a strategic focus? ⭐ How do you help stakeholders to make sense of design artefacts? ⭐ Why do leaders need to be more conscious of their impact on others? ⭐ How do you help someone to see another person’s perspective?

======

Who is Jodine Stodart?

Jodine is the Managing Director of Fireside Consulting, the UX & Design Coaching, Service Design, Regenerative Design, and Conscious Leadership Coaching practice that she founded in 2019.

As someone who is inspired by the potential for design to help solve complex problems, Jodine is also the co-founder of the online UX community called UXCONNECT, through which she runs regular leadership retreats.

Prior to Fireside Consulting, Jodine was a Director of User Experience at Digital Arts Network in New Zealand, where she worked with key clients such as Auckland Council, Countdown Supermarkets, and Spark.

She was also a Senior User Experience Consultant at Optimal Usability, a leading New Zealand design research consultancy that was sold to Price Waterhouse Coopers in 2014. 

======

Find Jodine here:

LinkedIn: https://www.linkedin.com/in/jodinestodart/ Twitter: https://twitter.com/jUXposition Website: https://firesideconsulting.biz/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Kate Rutter shares her thoughts on finding work in a challenging economy, how to design for great creative exchanges, and why she pushes back against authority.

Highlights include:

⭐ How have you pushed back against overly rigid hierarchies? ⭐ Why did you take a part-time retail job at a retail store? ⭐ How does the quality of the question influence the quality of the idea? ⭐ Why isn’t UX overly kind to late career-stage practitioners? ⭐ How are great creative exchanges like great sex?

======

Who is Kate Rutter?

Kate is a Senior Adjunct Professor at California College of the Arts, where, for the past five years, she’s been teaching undergraduates creativity and storytelling, and masters’ students the foundations of experience design.

She is also the Principal of Intelleto, the consulting practice through which she creates and facilitates visual explanations that make complex ideas simple, memorable and shareable.

Before starting Intelleto, Kate pioneered the UX learning track at Tradecraft, an immersive learning program for product designers. She also co-founded the online education company Luxr.co, that helped early-stage entrepreneurs to find product/market fit.

During her 20 years in the field, she’s been a very generous contributor, including sharing her knowledge since 2015 through the “What’s Wrong with UX” podcast, which she co-hosts alongside her good friend, Laura Klein. 

======

Find Kate here:

LinkedIn: https://www.linkedin.com/in/katerutter/ Twitter: https://twitter.com/katerutter Website: http://intelleto.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Amy Jiménez Márquez shares her story from designer to design leader, what it was like to design Alexa’s personality, and what’s important when leading people in tough times. 

Highlights include:

⭐ How did you navigate the move into design management?  ⭐ Can leaders afford to be outwardly less than their best during hard times? ⭐ What was it like meeting Captain Jean Luke Picard (Sir Patrick Stewart)? ⭐ What prevents Alexa from defending herself when she’s being abused? ⭐ What were the principles you used when designing for Alexa?

======

Who is Amy Jiménez Márquez?

Amy is a Design Director at Compass, a real estate technology company that’s on a mission to help everyone find their place in the world. 

Before Compass, Amy invested four an a half years at Amazon, most of which was as the UX Design Manager for Alexa’s personality. A role that would see her team launch adaptive personalities for celebrities, like Samuel L. Jackson, as well as the “Hey Disney!” assistant. 

What a job!

Prior to Alexa, Amy worked on the Amazon Flex design team, where she was the Senior UX Design Lead, helping to improve the delivery driver experience in what became a $20 billion plus global logistics platform.

A generous contributor to the global UX community, Amy is the Owner and Publisher of Boxes and Arrows, a thoughtful peer-written publication that’s devoted to provoking thinking and pushing limits when it comes to the practice, innovation, and discussion of design.

======

Find Amy here:

LinkedIn: https://www.linkedin.com/in/amymarquez/ Twitter: https://twitter.com/amymarquez Website: https://amymarquez.com/

Boxes and Arrows:

Website: https://boxesandarrows.com/ Twitter: https://twitter.com/boxesandarrows LinkedIn: https://www.linkedin.com/groups/22206/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Robbie Allan gives a frank account of what it takes to succeed, as a product manager, at some of the world’s best product companies, including:   Why did Robbie create virtual unicorns at Zynga and what impact did they have? How does a product manager achieve great outcomes without direct control?  Why should you care about jobs users are doing that are not central to your product?    ======   Who is Robbie Allan?   Robbie was, until recently, a Group Product Manager at Intercom, the world’s leading business conversation platform, where he was responsible for a product portfolio worth over $100 million in ARR. Prior to joining Intercom, Robbie led the mobile product team at Survey Monkey.    Robbie holds an MBA from UC Berkley and his writing on Product Management has been featured in Forbes, Fortune, AdWeek, USA Today, and on the front-page of Reddit.   ======   Find Robbie here:   LinkedIn: https://www.linkedin.com/in/robbieallan/ Twitter: https://twitter.com/robbiedigi Blogs: https://www.intercom.com/blog/author/robbieallan/   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Carlos Gonzalez de Villaumbrosia speaks frankly about his entrepreneurial journey, and shares what it takes to make it as a product manager. This episode includes:    What traits or mindsets to successful product managers share? How can product managers most effectively demonstrate their value? Why is the Product School community so important to Carlos?   ======   Who is Carlos Gonzalez de Villaumbrosia?   Carlos is the Founder and CEO of Product School, the world’s largest and leading provider of product management training, delivering over 200 courses and 1,000 events a year! It is also the world’s largest product management community, with over 1 million members.   In 2017, Carlos co-authored and published The Product Book, a guide for becoming a great product manager. Since its release, it has been downloaded over 200,000 times, and translated into four languages.   Before starting Product School, Carlos was founded Floqq, which became the largest online education marketplace for Spanish and Portuguese speakers.   ======   Find Carlos here:   LinkedIn: https://www.linkedin.com/in/villaumbrosia/ Twitter: https://twitter.com/villaumbrosia   Product School:   Website: https://productschool.com/ Conference: https://productschool.com/productcon/   Carlos’ book:   The Product Book: How to Become a Great Product Manager - https://amzn.to/3fXze9D   ======   Thank you for tuning in! If you liked what you heard and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Wendy Johansson shares some of her leadership learnings, speaks frankly about the challenge of changing the status quo, and what she’s observed in the best designers.

Highlights include:

• How do you balance your personal views with what’s best for your business?
• What can people ask themselves if they’re not able to effect change at work?
• Why is it important to focus changing the minds of the people in the middle?
• What can we do when we're asked to do something we strongly disagree with?
• Why is it important for us to speak up when we see injustices happening?

======

Who is Wendy Johansson?

Wendy is the Co-Founder and Chief Product Experience Officer at MiSalud, a company that’s on a mission to provide affordable, culturally-authentic, physical and mental healthcare for the Latinx community in the USA and Mexico.

Before starting MiSalud, Wendy worked at Amazon, where she launched the inaugural UX Design and Research Apprenticeship Programme; a programme that provided a pathway to UX careers for people from underrepresented communities and non-traditional backgrounds.

Wendy has also been the Global Vice President of User Experience at Publicis Sapient, where she led a team of over 1,000 designers and partnered with then CXO, Dr. John Maeda, to transform a largely traditional agency into an experience-led consultancy.

Back in 2013, Wendy co-founded Wizeline, a global product development company where she was also VP of UX, managing a global team of over 75 designers, and VP of Academy, where she led the global expansion of Wizeline Academy. 

======

Find Wendy here:

LinkedIn: https://www.linkedin.com/in/wendyjohansson/ Twitter: https://twitter.com/uxwendy Website: https://www.wendyjohansson.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Trip O’Dell discusses the secret advantages of neurodiversity in design teams, and why it’s an essential ingredient for healthy, effective, and progressive design cultures.

Highlights include:

⭐ Why do you feel connected to Captain Kirk? ⭐ What do we lose when we pressure our children to conform? ⭐ How important is language in normalising neurodiversity? ⭐ What role did accessibility play in Amazon Flex’s Driver Experience? ⭐ How does design storyboarding help to achieve alignment?

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Who is Trip O’Dell?

Trip is a Senior Director of Product Design at Pearson, a 176 year old world-leading education company that helps people to achieve their potential through learning and assessment experiences.

Before joining Pearson, Trip was the Chief Experience Officer at Habitat Logistics, a Y-Combinator backed startup, where he led people, process, and product.

Trip has also worked as a UX designer and design leader for some of the biggest names in tech, including Adobe, Microsoft and Amazon. 

During his time at Amazon, Trip was a UX Lead for Audible, a Design Manager for Alexa, and the Head of Design for Amazon’s Flex & Driver Experience. 

He is a named inventor on five design and technology related patents, including automated messaging, synchronous presentation of content with braille translation, and dynamically guided user reviews.

======

Find Trip here:

Website: https://www.tripodell.com/ LinkedIn: https://www.linkedin.com/in/tripodell/ Twitter: https://twitter.com/tripodell/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX.   Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products.    Highlights include:    ⭐️ What can grizzly bears teach you about effective leadership? ⭐️ How do UX researchers get product managers to listen to them? ⭐️ What is the identity crisis facing UX Research? ⭐️ How do we ensure that product teams are doing valid research? ⭐️ What should junior UX researchers focus their efforts on?   ======   Who is Jane Davis?   Jane Davis is the Director of UX Research and UX Writing at Zoom, where she helps the company to make strategic decisions, about the direction of its business and its products.   Before joining Zoom, Jane was the Head of UX Research and Content Design at Zapier, a 100% remote-work company who’s mission is to automate workflows, freeing humans from the boring and tedious parts of their jobs.   Jane also invested several years at Dropbox. Originally starting out as a UX researcher, before becoming the Design Research Manager for Growth.   ======   Find Jane here:   LinkedIn: https://www.linkedin.com/in/janendavis/ Website: https://janendavis.com/   ======  

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

What’s better, the Internet that was or the Internet that is? How can adopting a ‘designers mindset’ break the extremes of denial and despair? How do you introduce news that disagrees with the status quo, without getting fired? John Bell gives his perspectives on some tough topics and more. If you are interested in addressing disinformation and abuse on social media, there’s also something special in here for you.   Jon is a product designer who has worked for some of the most well-known tech companies in the world. While at Microsoft, Jon was the Senior UX Design Lead for Windows Phone’s first party apps. At Twitter he dedicated himself to making the app more accessible and led the design for features aimed at reducing abuse and disinformation. Jon recently joined Replay.io, as the Founding Designer, a startup building a new generation debugger.    ======   Find Jon here:   LinkedIn: https://bit.ly/2KAdjZp Blog: https://jonbell.medium.com/ Website: http://lot23.com/ Design Explosions: https://bit.ly/3nMlOPo Books: https://bit.ly/3piKQ99 Beating Disinformation (videos): https://bit.ly/2Kwe1Xz   Have a question for Jon? Write him an email - jb at lot 23 .com   Related organisations:   Replay: https://replay.io/ Arbiter: http://arbiter.space/   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

What’s the secret to growing an amazing PM practice in just 5 years? How do you find your product’s North Star? How can analytics help you to identify behaviour to explore with UX research? Corinna Stukan, type-A super German, shares with us her answers on to above questions and much more. If you’re an aspiring product manager or a UX researcher who wants to understand product managers better, this is for you!   Corinna is the VP of Product at Roam Digital, one of New Zealand’s largest and most awarded full-service digital consultancies. In just five short years, Corinna went from the only product manager to leading a product management team of 17 people. Having been both a developer and a UX designer, before becoming a product manager, Corinna brings a unique mix of experience to this conversation and to her practice.   ======   Find Corinna here:   LinkedIn: https://www.linkedin.com/in/corinna-stukan/ Blog: https://www.productandsystems.com/ Twitter: https://twitter.com/stuukkii   Related organisations:   Roam Digital: https://roamdigital.com/ Villo: https://www.villo.io/ Product League: https://productleague.com/   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Chui Chui Tan guides us through some of the fundamentals of cross-cultural UX research and shares some challenging stories from the field.

Highlights include: 

- Where do you start when trying to understand another culture for your product? - How do you look after yourself when experiencing intense situations in the field? - What are the ethical considerations when studying people from less wealthy cultures? - What role does politics play when serving the people of another culture? - How do we navigate cross cultural complexity within our own countries?

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Who is Chui Chui Tan?

Chui Chui is the Founder and Director of Beyo Global, where she focuses on bringing organisations closer to their global customers. Her clients include companies such as Marriott, Spotify, Netflix, BBC and Google.

Before starting Beyo Gobal in 2017, Chui Chui was Experience Strategy Director for CXPartners, a UK-based experience design consultancy, where she led engagements for clients such as Asana and eBay.

Chui Chui is also the author of “A Pocket Guide to International User Research”, and has spoken at conferences and events across the world, including UX Live, eCommerce South West and at Google HQ.

======

Find Chui Chui here:

LinkedIn: https://www.linkedin.com/in/chuichuitan/ Twitter: https://twitter.com/chuisquared

Chui Chui’s book:

A Pocket Guide to International User Research - https://amzn.to/35CLZAt

Beyo Global:

Website: https://beyo.global/ Global Design Guide: https://beyo.global/global-design-guide

======

Thank you for tuning in! If you liked what you heard and want more ...

... please leave us a review on Apple Podcasts (or wherever you listen).

You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!

LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Jaime Levy shares the importance (and danger ⚡) of putting yourself into your work, how UX going mainstream has changed the field, and wonders, “where are all of our design heroes?”.

Highlights include:

⭐ How is the mainstreaming of UX changing the field? ⭐ Why is it important to put yourself into your work? ⭐ How far do we have to go to create a meaningful career? ⭐ Why did you stop teaching UX design at university? ⭐ How do you reconcile being burned out with being an overachiever?

======

Who is Jaime Levy?

Jaime is a world-leading UX and Product Strategist, based in Los Angeles, California. For more than 30 years she has been a pioneer of digital products and services, working for Fortune 500 companies and award-winning agencies, across many sectors.

The author of the best selling book, “UX Strategy: Product Strategy Techniques for Devising Innovative Solutions”, which has been translated into 9 languages and is now in its second edition - Jaime knows a thing or two about UX strategy.

A passionate and longstanding contributor to the UX community, Jaime regularly delivers workshops, online masterclasses, and speeches at conferences, such as Interaction Latin America, From Business to Buttons, and UX Week, on top of her consulting engagements. 

======

Find Jaime here:   Website: https://jaimelevy.com/ LinkedIn: https://www.linkedin.com/in/jaimerlevy/ Twitter: https://twitter.com/JaimeRLevy/    Buy the book:   UX Strategy - Product Strategy Techniques for Devising Innovative Digital Solutions:  https://www.userexperiencestrategy.com/  

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Alastair Simpson shares how rejection fuels progress, the role design has played in transforming Dropbox’s work culture, and how to build effective executive-level influence. 

Highlights include:

• What is the beauty of rejection?
• Why don’t you like the phrase “getting a seat at the table”?
• Why have you designed your VP of design role so broadly?
• How have you supported people to find their feet with virtual-first?
• Why do you find business conversations intriguing and empowering?

======

Who is Alastair Simpson?

Alastair is the VP of Design at Dropbox, the one place to keep life organised and keep work moving. And it’s been keeping a lot of people doing just that, with over 700 million users, across 180 countries, and eight productivity-enhancing apps.

At Dropbox, Alastair leads a talented and diverse team that spans across brand, product design, writing, research, and operations. He is also working with other company leaders to apply human-centred design internally, designing the future of work for Dropbox’s employees.

Before joining Dropbox, Alastair was a Head of Design at Atlassian, where he helped to scale the design team from 20 people in 2014 to over 300 people in 2020. During his time, Alastair led the design of a number of products, including Trello, Jira, and Confluence.

As someone who believes that design leaders are business leaders, Alastair has generously shared the learnings from his ascent up Mount Business, speaking to fellow designers at events such as the DesignOps Summit, Bureau of Digital, and the Leading Design Conference.

======

Find Alastair here:

LinkedIn: https://www.linkedin.com/in/alastairsimpson/ Medium: https://medium.com/@alanstairs Website: https://clunky.com.au/ Twitter: https://twitter.com/alanstairs

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Hang Xu shares why he’s trying to make recruitment more ethical, how candidates can secure the best possible compensation, and what to watch out for when working with recruiters.

Highlights include:

• Why is it important to always go for the maximum salary available?
• What can a candidate do to positively influence a levelling decision?
• Why do candidates with the same skills get paid vastly different amounts?
• Do you still believe that candidates should sometimes go back on their word?
• What is pre-closing and why don’t you feel that it’s a fair recruitment practice?

======

Who is Hang Xu?

Hang is a former product designer who, in late in 2022, became the founding talent agent of Collective Supply 👻, a recruitment agency that matches senior UX talent with companies who have ethical hiring practices.

Collective Supply believes that - in their own words - “the interview process should be ethical, transparent and respectful”, and they promise not to “shoehorn designers into crappy roles”, just so they can collect a commission.

Before founding Collective Supply, Hang was a Senior Staff UX Designer at Boston Dynamics, one of the world’s leading robotics companies. There, Hang led the UX, UI and service design for the company’s first warehouse automation robot, called Stretch.

Hang also previously worked as a Product Design Lead for Diligent Corporation, Principal UX Lead for Gemini.com, and Product Designer for Bloomberg.

======

Find Hang here:

LinkedIn: https://www.linkedin.com/in/haxuco/  Website: https://collective.supply/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Peter Morville thoughtfully unpacks the lessons he’s learned in his 25 years in the field, and calls for the community to unite and make the world a better place.

Highlights include:

- Is UX compatible with capitalism? - Are we misusing our gifts as UX and product people? - Peter’s advice for those of us trying to be perfect practitioners - How do we most effectively get stakeholders onboard with our work? - Can we fix the systems that have been used to classify and divide us?

======

Who is Peter Morville?

Peter is a pioneer of the fields of information architecture and user experience, and the author of five best-selling books, Information Architecture for the World Wide Web (also known as the Polar Bear Book and the IA Bible), Intertwingled, Search Patterns, Ambient Findability and Planning for Everything.

Before setting up Semantic Studios in 2001, Peter was the CEO of Argus Associates, where - along with Louis Rosenfeld, whom he also co-authored the Polar Bear Book with - he led to be the foremost IA consulting firm in North America.

Peter is also the Co-Founder and Past-President of the IA Institute, and has worked as a strategic advisor for many other organisations over the years.

======

Find Peter here:

LinkedIn: https://www.linkedin.com/in/morville/ Twitter: https://twitter.com/morville/ Website: https://semanticstudios.com/ Blog: https://intertwingled.org/

======

Thank you for tuning in! If you liked what you heard and want more ...

... please leave us a review on Apple Podcasts (or wherever you listen).

You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!

LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Sheri Byrne-Haber brings the fire on ableism and makes a clear and compelling case for why we all need to give a damn about accessibility.

Highlights include:

- What is accessibility and why does it matter? - How do you ensure that your design system is accessible? - Why do corporate diversity initiatives very rarely include people with disabilities? - What is Sheri’s message to people who ask to see a business case for accessibility? - What do you need to know about doing user research with people with disabilities?

======

Who is Sheri Byrne-Haber?

Sheri is a world-leading expert in, and evangelist and advocate for making the world a more accessible place for people with disabilities, best known for launching digital accessibility programmes at multiple Fortune 200 companies, including McDonald’s, Albertsons, and VMware. 

A prolific writer on disability and accessibility, Sheri has published over 120 articles on Medium, reaching over half-a-million readers. Her effort, talent, and impact was recently recognised by Medium, with them naming Sheri their 2020 UX Author of the Year.

Through her work, Sheri has positively impacted millions of the more than 1 billion people around the world living with disabilities.

======

Find Sheri here:

LinkedIn: https://www.linkedin.com/in/sheribyrnehaber/ Twitter: https://twitter.com/ByrneHaber Website: https://sheribyrnehaber.com/ Medium: https://sheribyrnehaber.medium.com/

Resources:

Giving a Damn About Accessibility: https://accessibility.uxdesign.cc/

Jesse James Garrett reminds us that once we were pirates, encourages us to understand how soft-power works, and to know and be true to our red-lines.

Highlights include:

• How are UX designers like classical composers?
• What is the role of personal preference in design?
• Should design leaders leave strategy to product leaders?
• Is design leadership about actively resisting the status quo?
• What have you learned as a result of the “no’s” in your career?

======

Who is Jesse James Garrett?

Jesse is the Principal Leadership Coach of Intentional Associates, the executive design leadership coaching practice that he founded in 2020. And it’s through his coaching work that he is helping design leaders to develop the skills to lead with greater purpose, intention and creativity.

Many of you may know Jesse for his influential model from the year 2000, “The Elements of User Experience”, and his book of the same name. It’s this foundational thinking, at frontier of UX, that has helped to inform, inspire and enlighten multiple generations of UX designers.

Jesse was also a Co-Founder and Chief Creative Officer of Adaptive Path, one of the original and most renowned User Experience consultancies. At Adaptive Path, Jesse worked tirelessly for 13 years to put UX design on the enterprise map.

Throughout the years, his writing, teaching and public speaking has been unfailingly generous, taking him all over the world, including to events such as UX Lisbon, UX Salon, and USI. 

Jesse’s contributions continue through the “Finding Our Way” podcast, a show about design leadership that he co-hosts alongside Peter Merholz, his good friend, fellow Adaptive Path Co-Founder, and Brave UX alumnus.

======

Find Jesse here:

LinkedIn: https://www.linkedin.com/in/jesse-james-garrett-1341/ Twitter: https://twitter.com/jjg Website: https://jessejamesgarrett.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

How do you build trust in user research? What are the challenges of running collaborative studies? And what do you tell a product team when a tester falls asleep? Hear how Steve Bromley went from studying history to becoming one of the UK’s leading user researchers.   Steve Bromley is a UX researcher, consultant, author and educator. He was a lead user researcher at Playstation, where he worked on numerous AAA titles (including Horizon: Zero Dawn, No Man's Sky, and LittleBigPlanet 3).  Since leaving Playstation, Steve has established user research teams for the UK Parliament and Reach plc, the UK’s largest commercial publisher. Steve holds a Masters of Human Centred Computing from the University of Sussex.   ======   Check Steve out here:   Website: http://stevebromley.com/ Twitter: https://twitter.com/steve_bromley LinkedIn: https://www.linkedin.com/in/stevebromley/   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Becky Priebe shares what it’s like to design at the edges of technology, the role of systems thinking in design, and design’s relationship with engineering.

Highlights include:

⭐ What drew you to practice design at the edges of technology? ⭐ Are we getting better or worse at shaping technology for humans? ⭐ What does giving equal value to design and engineering look like? ⭐ Why is it important to take a systems perspective when designing? ⭐ What does it mean to ‘make space’ and how have you applied that?

======

Who is Becky Priebe?

Becky is the VP of Innovation Design & GTM Lab 13 at MRM, a leading global marketing agency, with offices in 30 countries.

For the past 15 years, Becky has worked at the messy, exciting and emerging end of design technology, creating positive experiences for people.

Amongst other things, Becky’s designed an entertainment system for a McClaren super car, interactive TV for Deutsche Telekom, pre-iPad era tablets for NVIDIA, and an industrial-grade AR headset for RealWear.

Becky was the co-founder of Innovative Converged Devices, where some of the technology used in SNAP AR and Microsoft HoloLens was conceptualised.

======

Find Becky here:

LinkedIn: https://www.linkedin.com/in/beckypriebe/ Twitter: https://twitter.com/t3chgrrl Website: https://www.beckypriebe.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Amy Bucher and Geoff Alday unpack how they’re integrating their behavioural and product design practices, the ethical considerations of applying behavioural design to AI, and how designers can apply the COM-B model to change user behaviour.

Highlights include:

⭐ How is designing for behaviour change different to other forms of design? ⭐ What are the ethics governing your AI-infused product design decisions? ⭐ How have you integrated product design with behavioural design? ⭐ Has Government use of coercion worked to increase vaccine uptake?  ⭐ What is the COM-B model and how can designers us it to affect behaviour?

======

Who is Amy Bucher?

Amy is the Chief Behaviour Officer at Lirio, makers of the world-leading behaviour change AI platform that unites behavioural science with artificial intelligence. 

Before joining Lirio, Amy was the Vice President of Behaviour Change Design at Mad*Pow. 

Amy is also the author of “Engaged: Designing for Behaviour Change”, published in 2020 by Rosenfeld Media. 

- - -

Who is Geoff Alday?

Geoff also works at Lirio, where he is the Director of Product Design.

Before Lirio, Geoff was the Director of Product Design at Ruby, a financial services startup, and at Watershed, a learning analytics platform. He was also Product Design Lead at Emma, the well-known email marketing and automation platform. 

======

Find Amy here:

LinkedIn: https://www.linkedin.com/in/amybucher/ Twitter: https://twitter.com/amybphd Website: https://www.amybucherphd.com/

Find Geoff here:

LinkedIn: https://www.linkedin.com/in/geoffalday/ Twitter: https://twitter.com/geoffa Website: https://www.geoffalday.com/

And Lirio:

LinkedIn: https://www.linkedin.com/company/lirio/ Twitter: https://twitter.com/lirio_llc Website: https://lirio.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Kevin Bethune inspires with his incredible journey across engineering, business & design, shares how to keep calm inside of a nuclear reactor, and shines a light on design’s diversity blind spot.

Highlights include:

⭐ Are designers too in love with the future state? ⭐ Where did you put your fear while working inside a nuclear reactor? ⭐ How was your Dad a servant leader and why did that inspire you? ⭐ What does it mean that there have only been 300 black ArtCenter graduates? ⭐ How do you explain a systemically racist America to your son?

======

Who is Kevin Bethune?

Kevin is the Founder and Chief Creative Officer of dreams • design + life, a strategic design consultancy that helps companies like PepsiCo, Nike, and Berkshire Hathaway, to bring a multi-disciplinary, human-centred and innovation-focused lens to business.

Graduating from Notre Dame with a Bachelor of Science in Mechanical Engineering, Kevin started his career in the nuclear energy industry with Westinghouse Electric, where he became closely acquainted with the ins-and-outs of nuclear reactors. 

After earning an MBA from Carnegie Mellon University, Kevin joined Nike, in a business role. However, his curiosity soon led him to footwear designa, where, thanks to the mentorship of D’Wayne Edwards, he would design the record-breaking Air Jordan Fusion 8 shoe.

Seeking new horizons and to solidify his creative foundation, Kevin left Nike for a Master of Science in Industrial Design at the prestigious ArtCenter College of Design where he now serves on the board of Trustees. He is also the Board Chair for the Design Management Institute.

Immediately before founding dreams • design + life, Kevin was a co-founder of the strategic design & innovation capabilities at TWO top tier management consulting firms - Booz & Co. and the Boston Consulting Group. 

His first book, "Reimagining Design: Unlocking Strategic Innovation" was published by The MIT Press in March, with the forward written by his good friend, the legendary technologist and designer, Dr. John Maeda.

======

Find Kevin here:

LinkedIn: https://www.linkedin.com/in/kevinbethune/ Twitter: https://twitter.com/kevinbethune Website: https://www.dreamsdesignandlife.com/

Kevin’s book:

Reimagining Design: Unlocking Strategic Innovation -  https://www.kevinbethune-reimaginingdesign.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

What is the essential ingredient for effective research? How can you approach difficult conversations with team members? What is the difference between having empathy and sympathy for users? Phil Gordon shares his thoughts on those questions and more, in an episode that’s a must watch if you’re managing (or about to manage) other UX researchers.   Phil is a Product Insights Manager at Spotify in New York, where he is responsible for a team of researchers and data scientists. He has over 13 years experience in UX research, which has taken him many places, including big tech, startups, luxury goods, agency, and a stint of freelance. Prior to joining Spotify, Phil was the UX Research Manager at UberEats, where he was responsible for the “eater” side of the marketplace.    ======   Check Phil out here:   LinkedIn: https://www.linkedin.com/in/cphilipgordon/   You might also want to check out SoundBetter, by Spotify for Artists:  https://soundbetter.com/   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Varun Murugesan thoughtfully unpacks the highs and lows of UX research, and tells us why it’s important to be a fruitful researcher. This episode includes:

How has Karate shaped Varun’s UX research practice? What three methods are essential for UX researchers to master? How do you know when you’ve done enough research?

======

Who is Varun Murugesan?

By day, Varun is an Associate Research Manager at Best Buy, one of the world’s largest retailers of consumer electronics. By night he is the Co-Founder and Head of Research of Apple & Banana, the UX research community he started with his two brothers.

Apple & Banana helps to educate both non-researchers, such as PMs, designers, and engineers, as well as new UX researchers, on how to improve their research skills through simple, insightful, and well designed content.  

Before Best Buy, Varun was a UX Researcher at Facebook. There, he helped the business to understand the future of Facebook Groups, a product that - at the time - had almost 1 billion users.

======

Find Varun here:

LinkedIn: https://www.linkedin.com/in/varunsmurugesan/ Twitter: https://twitter.com/varun_murugesan

Apple & Banana:

Website: https://www.appleandbanana.org/ Twitter: https://twitter.com/AppleBananaUX LinkedIn: https://www.linkedin.com/company/apple-banana/ Book (upcoming): https://www.appleandbanana.org/bookwaitlist

======

Thank you for tuning in! If you liked what you heard and want more ...

... please leave us a review on Apple Podcasts (or wherever you listen).

You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!

LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Justin Dauer shares how he conquered his ego to become a better designer, why he’s left executive design leadership, and how unfulfilled designers make bad products.

Highlights include:

• Has digital visual design become a little bit boring?
• Why is humility the most important trait for a designer?
• What made you realise you were done with in-house design leadership?
• Why is it unacceptable for design leaders to ‘coast’ in their careers?
• How have you’ve been able to reach a high level of professional fulfilment?

======

Who is Justin Dauer?

Justin is the Founder of Anomali by Design, a consultancy specialising in design strategy, product design, and engagement. Through Anomali, Justin helps organisations to develop their design leaders, so that they in turn foster healthier processes, methods, and cultures.

Before founding Anomali, Justin was the Vice President of Human-Centred Design and Development at bswift, a tech company owned by CVS Health, that transforms the way millions of employees perceive and engage with their benefits.

Justin also spent a number of years as Design Director of Nansen, a Swedish-American design firm. In this role, he established the Chicago office and managed a multi-disciplinary team of designers, front-end developers, and UX architects.

He is the author of two celebrated books on design. His first, the beautifully illustrated “Cultivating a Creative Culture” was published in 2017, with a second-edition released in 2020. His latest book, “In Fulfillment: The Designer’s Journey” was released is early 2022.

======

Find Justin here:

LinkedIn: https://www.linkedin.com/in/pseudoroom/ Website: https://anomalibydesign.com/ X: https://twitter.com/pseudoroom

Books:

In Fulfillment: The Designer’s Journey -  https://www.in-fulfillment.com/

Createive Culture: Human-Centered Interaction Design & Inspiration - https://www.the-culturebook.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Laura Faulkner gives a passionate and practical overview of how to frame decision risk, develop better stakeholder relationships, and do research that matters.

Highlights include:

- Why is UX hard? - How can you frame risk to make better decisions? - What is an intake conversation and why do they matter? - How can we improve our chances that stakeholders will take action? - What is vital to get right in UX and what don’t we need to worry about?

======

Who is Laura Faulkner?

Laura is the Head of Research at Rackspace Technology, where she leads the team responsible for helping the organisation to make better decisions through qualitative and quantitative research.

Starting out in the early 90s as a technical writer, Laura went on to build extensive experience as a researcher, design lead and program manager for the University of Texas at Austin’s, Applied Research Laboratories, and Institute for Advanced Technology. 

Laura has been the International Conference Co-Chair of the User Experience Professionals Association, and is the author of “Beyond the Five User Assumption”, which was named the “Best Paper of the Year” by Human Factors International in 2005. It is still regularly cited today.

======

Find Laura here:

LinkedIn: https://www.linkedin.com/in/laurafaulkner/ Twitter: https://twitter.com/laurafaulkner Website: https://www.laurafaulknerphd.com/ Blog: https://laurafaulkner.medium.com/

======

Thank you for tuning in! If you liked what you heard and want more ...

... please leave us a review on Apple Podcasts (or wherever you listen).

You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!

LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Shelley Evenson unpacks the challenges of designing for corporate innovation, the dark-side of design thinking, and how AI may help and hinder us.

Highlights include:

• Why shouldn’t big corporates try to emulate startups?
• How is that we’re not designing experiences for people?
• What reservations do you have about corporate design thinking?
• How do we know if AI is providing us with accurate information?
• What role does timing play in the success or failure of innovation?

======

Who is Shelley Evenson?

Shelley is a Managing Director of Accenture Song, a global customer experience consulting group that brings together data science, design, technology and marketing to deliver transformative insights and scalable technical solutions.

Prior to Accenture Song, Shelley was the Group Director of Organisational Evolution at Fjord and she also worked as an Experience Researcher and Research Manager at Facebook, and as a Principal User Experience Design Manager at Microsoft.

Before Big Tech, Shelley was as an Associate Professor at Carnegie Mellon University’s School of Design, where she lectured in interaction design and built a closer relationship between industry and the schools of design, business, and HCI.

Shelley is a co-founder and former advisory board member of the Service Design Network, a global community of service design professionals. 

She has served as the co-editor of Touchpoint, the Journal of Service Design, and is a contributor to several books and papers on service design, interaction design and design strategy.

In 2010 Shelley was recognised by ACAD as a Woman Innovator in Design.

======

Find Shelley here:

LinkedIn: https://www.linkedin.com/in/shelley-evenson/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Rakesh Patwari shares what’s made him a better manager, why a career in acting wasn’t for him, and how designers can give better portfolio presentations.

Highlights include:

• Is Information Architecture still relevant in today’s practice of UX?
• What has and hasn’t worked well for you when facilitating 1-on-1’s?
• How do you engage with your team on the topic of work-related stress?
• How do the dynamics of product and engineering change how you lead design?
• What’s the biggest mistake you see designers making in portfolio presentations?

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Who is Rakesh Patwari?

Rakesh is a Director of Product Design and Research at Cisco, a NASDAQ listed company that was founded in 1984 by a small group of Stanford computer scientists, and that helped to create the IP networking technologies that power today’s Internet.

Before joining Cisco, Rakesh was a Product Design Manager at Meta, where he supported the design organisation working on privacy infrastructure.

Rakesh has also been a Director of Product Design at Salesforce, where he led the design team working on the experience platform. Prior to that at Salesforce, Rakesh served as a Product Design Lead, focusing on B2B commerce products.

A dedicated member of the design community, for the past five and half years Rakesh has been a UX Instructor at UC Berkley Extension, designing curriculum and delivering lectures on information architecture.

He is also a member of the Design Leadership Forum, an advisor at Berkley SkyDeck, where he provides guidance to startups, and a speaker, mentor and coach for Startup Weekend.

======

Find Rakesh here:

LinkedIn: https://www.linkedin.com/in/rakeshpatwari/ Website: https://rakeshpatwari.design/ X: https://twitter.com/rakeshpatwari

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Daniel Rosenberg speaks frankly about executive design leadership, why he’s trying to take the field back to first principles, and how the sun is setting on design as we know it.

Highlights include:

⭐ Which Jedi would Don Norman say is most like you? ⭐ How did your first presentation to Larry Ellison at Oracle go? ⭐ Why is design education being overly intuitive a problem? ⭐ What is Semantic IxD and why is it important? ⭐ How do you remove enemies while maintaining moral authority?

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Who is Daniel Rosenberg?

Daniel is the Chief Design Officer at r-CDO and during his 40+ year career, he has forged a near unparalleled path as a world-leading and highly respected UX practitioner, global design executive, consultant, author and educator.

Recently, Daniel has been working at the intersection of AI and interaction design, advising a number exciting startups, including WellDoc, CanSurround, Workato and Kleeen Software.

Before starting r-CDO, Daniel was the top UX executive at Oracle where he served as VP of UI Design, and then at SAP, where he was SVP of Global User Experience. 

Prior to joining Oracle, while he was at Ashton-Tate and then Borland, Daniel invented several design patterns that are still popular in product design today, including tabbed UI.

Daniel’s latest book UX Magic was published in 2020; a groundbreaking book that lays out a complete system for Semantic Interaction Design.

======

Find Daniel here:

LinkedIn: https://www.linkedin.com/in/danielrosenbergux/ Website: https://rcdoux.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Steve Krug reflects on 30+ years of contribution to the field of UX, including two best-selling books, in this wide-ranging conversation.   How did Steve’s present the findings of his first UX research report?   What is the greatest usability challenge we face as a society? What has Steve realised about procrastination?   Who is Steve Krug?   Steve is a former usability consultant and author of the world-famous UX book, “Don’t Make Me Think: A Common Sense Approach to Web (and Mobile) Usability”, which is now in its third edition and has sold over 600,000 copies - in 20 languages. For over 25 years Steve worked as as usability consultant, through his firm Advanced Common Sense, where he helped clients including Apple, Bloomberg, Lexus, NPR, and the International Monetary Fund, to remove friction from experiences.   ======   Find Steve here:   Website: http://stevekrug.com/ Twitter: https://twitter.com/skrug   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

This is a special archived episode of Brave UX.

Eva PenzeyMoog shines a light on how digital products are being used to enable domestic violence, and what we can do to protect our most vulnerable users.

Highlights include:

⭐ What is domestic violence and how does it show up? ⭐ How is technology being weaponised by domestic abusers? ⭐ Why can’t our users be solely responsible for their own safety? ⭐ How can designers use archetypes to help safely shape their products?  ⭐ How can leaders help their teams to design for safety safely?

======

Who is Eva PenzeyMoog?

Eva is the founder of The Inclusive Safety Project and the author of Design for Safety, a brand new book that shows us how we can prevent our work from being weaponised for interpersonal harm, and protect and empower our most vulnerable users.

Alongside her consulting practice, Eva is a Principal Designer at 8th Light, a leading Chicago-based software design and development agency. 

Previously, Eva was volunteer domestic violence educator and rape crisis counsellor, spending time with survivors of sexual assault in emergency rooms, making sure they felt supported and understood their options, while advocating for their positive treatment by medical and law enforcement professionals.

======

Find Eva here:

LinkedIn: https://www.linkedin.com/in/evapenzeymoog/ Website: https://evapenzeymoog.com/ Twitter: https://twitter.com/epenzeymoog/

Design for Safety: https://abookapart.com/products/design-for-safety

The Inclusive Safety Project:  https://www.theinclusivesafetyproject.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Lisa Maria Marquis encourages us to be better designers by thinking more deeply about the decisions we’re making and their potential for harm.

Highlights include:

⭐ What are some harmful IA decisions that we're making? ⭐ Why is Information Architecture undervalued and under-practiced? ⭐ How do we actively build a safe and trusting relationship with users? ⭐ Why do gender categories cause some people to lose their minds? ⭐ Is it possible for us to completely avoid our work causing harm?

======

Who is Lisa Maria Marquis?

Lisa is the Principal of The Future is Like Pie, an independent Information Architecture and Content Strategy consultancy that’s on a mission to make it easier for people to find, understand, and act on information on the web.

Through her consultancy, Lisa regularly works with well-known agencies, such as Happy Cog and Brain Traffic. She also works directly with organisations such as Autodesk, the University of California, and Egghead.io.

Lisa is also the author of Everyday Information Architecture, an amazing book that shows you how to leverage the principles and practices of IA, and the Managing Editor of A Book Apart, a highly respected publisher of books for designers, developers and content creators.

======

Find Lisa here:

LinkedIn: https://www.linkedin.com/in/redsesame/ Twitter: https://twitter.com/redsesame/  Website: https://thefutureislikepie.com/

Lisa’s book:

Everyday Information Architecture: https://abookapart.com/products/everyday-information-architecture

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Sam Ladner explores the tension inherent in mixed methods research, why people get so emotional about identity, and the importance of interpretive flexibility in tech. 

Highlights include:

⭐ How do the statues on Rapa Nui (Easter Island) illustrate other ways of knowing? ⭐ What two philosophical positions are at odds in mixed-methods research? ⭐ How can researchers become more comfortable engaging with stakeholders? ⭐ What is interpretive flexibility and how does it apply to technology? ⭐ Why are you uncomfortable with a strictly Western way of knowing?

======

Who is Sam Ladner?

A sociologist by training, Sam specialises in ethnographic research, design thinking, and strategic foresight, and she has over 15 years of applied research experience, helping companies to uncover the human side of workplace technology.

Currently a Senior Principal Researcher at Workday, Sam is focusing her efforts on understanding how work is changing, and building that insight into Workday’s products.

Before joining Workday, Sam was a Principal UX Researcher at Amazon, where she was the founding researcher for the AI-infused Echo Look. Sam also invested several years at Microsoft, where she worked on Cortana, Windows 10, Microsoft Office, Xbox, and HolloLens.

Highly skilled in both qualitative and quantitative research methods, Sam recently published her second book, “Mixed Methods, a short guide to applied mixed methods research”, which is essential reading for anyone wanting to understand and apply mixed methods in their practice. 

======

Find Sam here:

LinkedIn: https://www.linkedin.com/in/sladner/ Twitter: https://twitter.com/sladner Website: https://www.samladner.com/

Books:

Mixed Methods - A Short Guide to Applied Mixed Methods Research:  https://www.mixedmethodsguide.com/

Practical Ethnography - A Guide to Doing Ethnography in the Private Sector:  http://www.practicalethnography.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Clara Kliman-Silver shares how she brings together humour, people and cognitive psychology for research impact, and how teams can make the most of their design ecosystems.

Highlights include:

• How do you use cognitive psychology to support your findings?
• What is a design ecosystem and why is it a helpful framing for our work?
• How have you used humour when engaging with stakeholders?
• What is the right balance between AI and human agency within design tools?
• How much does research impact rely upon how it's orchestrated?

======

Who is Clara Kliman-Silver?

Clara is a Staff UX Researcher at Google, where she manages a team of UX researchers, and leads company-wide strategic research projects 🦉. She also works on the Material Design team and has previously worked as a Senior UX Researcher on design tools and systems.

Before joining Google, Clara was a UX Designer at Bonsai, an artificial intelligence platform startup 🤖, where she designed workflows and facilitated a range of research projects.

In 2014, Clara founded the Boston Chapter of Ladies that UX, an international organisation that connects women in the field of user experience 🙋‍♀️. An initiative that’s close to her heart, Clara is now the organiser of the San Francisco chapter, and a mentor to several other chapter leaders. 

She has spoken at events across the globe, including at the UXPA International Conference, Rosenfeld Media’s Enterprise UX, the CHI Conference, SXSW and at UX New Zealand 🎤.

======

Find Clara here:

LinkedIn: https://www.linkedin.com/in/cklimansilver/ Twitter: https://twitter.com/cklimansilver Website: https://www.claraklimansilver.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Satyam Kantamneni shares how he articulates the value of design, why design is a profession and not a skill, and why there’s no such thing as a UX/UI designer.

Highlights include:

• Why does the profession of design find itself in crisis?
• What surprises you about design leaders’ understanding of business value?
• What is the difference between design as a skill and design as a profession?
• Why do you want to be in the pain killer and not vitamin business?
• How do you encourage senior leaders to separate fact from assumption?

======

Who is Satyam Kantamneni?

Satyam is the Managing Partner and Chief eXperience Officer at UXReactor, the fastest growing specialised UX design firm in the United States, where he leads a global team that helps large and complex B2B enterprises to become truly user-centred innovators.

Before co-founding UXReactor in 2015, Satyam was the managing director of user experience and design at Citrix. In his six years there, Satyam went from being the first designer, to growing and leading a UX and design team of over 50 people.

Satyam has also previously been a user experience manager at PayPal, where he managed a global team and was responsible for establishing the company’s India Design Centre, which grew to over 30 people by the time he left.

The author of “User Experience Design: A Practical Playbook to Fuel Business Growth”, published in 2022 by Wiley, Satyam is on a mission to raise the profile, depth of understanding and appreciation that business people have for design.

======

Find Satyam here:

LinkedIn: https://www.linkedin.com/in/kantamneni/ Twitter: https://twitter.com/ksnprasad Website: https://uxreactor.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Unpacking the stories, learnings and expert advice of world-class UX, design and product management professionals, Brendan Jarvis is on a mission to help you to create better products.

Laura Klein reflects on the lessons learned from over 20 years of working in and consulting to Silicon Valley tech startups, including…   ⭐️ Why do organisations resist UX research? ⭐️ What needs to be in place to maximise the value of UX? ⭐️ How did Eric Ries (author of The Lean Startup) shape her thinking?  ⭐️ Do teams have to be happy to be effective in making great products? ⭐️ What do user researchers need to understand about product managers?     Who is Laura Klein?   Laura is the Principal of Users Know and one of the most well known personalities in the worlds of UX and product. She has worked as a UX designer, product leader and engineer. Laura is the author of “UX for Lean Startups” and “Build Better Products” and the co-host of the podcast “What Is Wrong With UX”. Both of her books have had a profound impact on the way that product people go about creating value for users and their organisations.   ======   Find Laura here:   LinkedIn: https://www.linkedin.com/in/lauraklein2/ Website: https://www.usersknow.com/ Blog: https://www.usersknow.com/blog Medium: https://medium.com/@lauraklein Twitter: https://twitter.com/lauraklein   Listen to Laura’s podcast - What Is Wrong With UX:  https://www.usersknow.com/podcast   Treat yourself to a copy of Laura’s books…   Build Better Products: A Modern Approach to Building Successful User-Centred Products https://bit.ly/3ssmLOP   UX for Lean Startups: Faster, Smarter User Experience Research and Design https://amzn.to/3dQCnHC   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Jared Spool asks whether organisations can really afford the cost of bad UX, and shares some practical methods for increasing design literacy. This episode includes:   What is the UX tipping point and how do we get our organisations there? How do you make the business case for investing in UX and UX research? What is immersive exposure and why is it critical for building design capability?   ======   Who is Jared Spool?   Jared is Co-CEO and Maker for Awesomeness - yes, that’s his actual job title - at CenterCentre, the user experience design school that he co-founded in 2012. Through CenterCentre, Jared is helping to create the next generation of industry-ready user experience designers.   In 1988, Jared founded User Interface Engineering (often referred to in UIE), a UX consultancy that for nearly 28 years conducted primary research, on how to create great user experiences through delightful products and services.    Jared is a regular blogger, media-commentator, and the author of the formative book, Web Site Usability: A Designer’s Guide. He is often referred to as one of the most effective and knowledgeable communicators on the subject of UX.   ======   Find Jared here:   LinkedIn: https://www.linkedin.com/in/jmspool/ Website: https://www.uie.com/ Twitter: https://twitter.com/jmspool   Center Centre:   Website: http://centercentre.com/ Blog: https://www.centercentre.com/blog/   Jared’s books:   Web Site Usability: A Designer's Guide -  https://amzn.to/3vLZWHU   Web Anatomy: Interaction Design Frameworks That Work -  https://amzn.to/34IaFak   User-Centered Web Site Development: A Human-Computer Interaction Approach - https://amzn.to/2TtGUHU   ======   Thank you for tuning in! If you liked what you heard and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Dr. Stephanie Marsh unpacks a range of important UX research and research ops topics, as well as her experience of being bullied in the work place (that’s brave).   Why did Stephanie move from UX Research into Research Ops? How do you decide what to focus on when starting with Research Ops? What are some behaviours to watch out for at work that might be bullying?    ======   Who is Stephanie Marsh?   Stephanie is the UX Research Operations Manager at Springer Nature Group - the 175 year old publisher of the world-renowned Nature journal, as well as Scientific American. Before joining Springer, Stephanie was the Head of User Research and Analysis at the United Kingdom’s Government Digital Service. She is the author of “User Research: A Practical Guide to Designer Better Products & Services”, an incredibly useful reference for researchers.   ======   Find Stephanie here:   Medium: https://slmarsh81.medium.com/ LinkedIn: https://www.linkedin.com/in/stephanie-marsh-505b7719/ Twitter: https://twitter.com/Steph_Marsh81   Stephanie’s book:   User Research: A Practical Guide to Designing Better Products and Services Kogan Page - https://bit.ly/3rsieuH   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Ben Sauer shares why designers need to be better presenters, how to keep stakeholders awake and engaged, and what to do when disaster inevitably strikes.

Highlights include:

• Is how design is presented more important than the design itself?
• How do you help stakeholders to relate more powerfully to design work?
• What is the Goldilocks Zone and how can designer’s find it quickly?
• Why can it be useful to show stakeholders design work bit-by-bit?
• How do you deal with difficult people when presenting design work?

======

Who is Ben Sauer?

Ben is an independent product and design strategist, coach, and trainer, helping companies to craft the vision for their products, and to inspire better internal processes and practices.

Drawing on over 20 years of experience, he has written and spoken about strategic storytelling, voice UI design, and how slowing down can help organisations to speed up. And his insights have been put to use at organisations such as NASA, Amazon and the BBC.

Ben’s most recent mission is helping designers to become more influential by becoming more confident communicators of their work. That’s why he’s recently published a book called “Death by Screens”, a practical how-to guide for presenting high stakes design work.

Before becoming an independent consultant, Ben worked at Babylon Health, where he was first a Director of Design and then a Director of Product. There, he led a large team of over 100 designers, clinicians, data scientists and engineers.

He has also been a Senior UX Designer at Clearleft, the world-renowned and perhaps first UX design consultancy in the United Kingdom.

======

Find Ben here:

LinkedIn: https://www.linkedin.com/in/bensauer/ Website: https://bensauer.net/ X: https://twitter.com/bensauer

Death By Screens: How to Present High-Stakes Digital Design Work and Live to Tell the Tale -  https://bensauer.net/deathbyscreens/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Audrey Cheng shares her journey from lab scientist to CTO, why she redefined career success, and how UX and product can work better together.

Highlights include:

⭐ Why did you have to leave redefine career success? ⭐ Should product leaders be leading design orgs? ⭐ How do you involve stakeholders in UX design, in a meaningful way? ⭐ Should designers seeking influence consider a move into product? ⭐ How do you handle demands for features from stakeholders?

======

Who is Audrey Cheng?

Audrey is the Chief Technology Officer at Imagr, the first vision-only, white-label, autonomous checkout solution that retailers can own, operate and scale themselves.

Before joining Imagr, she was the CPO at SnapComms, an Everbridge company. At the same time, Audrey was also the Head of Global UX for all of Everbridge’s products, working closely with the CTO - Dr. John Maeda.

Prior to Everbridge, Audrey was the VP of Product at Pushpay, the world-leading digital engagement and giving platform for churches.

In 2019, Audrey was recognised by Leading Women in Product, as the Product Leader of the Year for Australia and New Zealand.

A clear communicator and a passionate product person, Audrey has been invited to deliver talks at UXDX Asia Pacific and Mind the Product, and has been a repeat guest on the Fearless Product podcast.

======

Find Audrey here:

LinkedIn: https://www.linkedin.com/in/audrey-cheng-b495a02/ Twitter: https://twitter.com/audjcheng

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Darren Hood challenges us to learn the history of UX, to beware of snake-oil when assessing training options, and to revisit our thinking on imposter syndrome.

Highlights include:

⭐ How are UX bootcamps and courses impacting the field? ⭐ Why is it important to know the history of UX? ⭐ What’s driving people to declare imposter syndrome? ⭐ Is the popularisation of UX enabling better design practice? ⭐ What does the field of UX need to become more effective?

======

Who is Darren Hood

Darren is a Principal Product Designer at Omnicell, the world-leader in pharmacy robotics. There, he champions product design and coaches other designers, cultivating a culture of curiosity, clear communication and collaboration. 

Alongside his work as a designer, Darren is helping to prepare the next generation of UXers, serving as an Adjunct Professor at Kent State University and Lawrence Technological University. He is also on the faculty of Harrisburg University of Science and Technology.

A passionate contributor the global UX community, Darren is the host of the podcast The World of UX. He is also a regular conference speaker, blogger and podcast guest - sharing his refreshingly unfiltered views on the field.

======

Find Darren here:

Website: https://www.dhoodux.com/ LinkedIn: https://www.linkedin.com/in/dwhood/ YouTube: https://bit.ly/3p244mf Medium: https://uxuncensored.medium.com/ Twitter: https://twitter.com/darrenhood/ Podcast: https://worldoux.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Bill Albert reflects on what it takes to run effective UX research, why evaluating more than usability is important, and how UX leaders can unlock better budgets.

Highlights include:

⭐ Are UX leaders who aren’t quantifying UX derelict in their duties? ⭐ Why is UX sometimes the ambulance at the bottom of the cliff? ⭐ How can UX leaders secure enough budget to enable UX research? ⭐ Should UX research be concerned with measuring preferences? ⭐ Who was Dr. Tom S. Tullis and what impact did he have on your life?

#UX #UXResearch #UserResearch #UXR #Usability #UsabilityTesting #MixedMethods #DesignLeadership #BraveUX

======

Who is Bill Albert?

Bill is the SVP, Global Head of UX & Customer Development at Mach49, a growth incubator and accelerator for global 1,000 businesses that has over $50B in market cap and counting.

Prior to joining Mach49, Bill was an Adjunct Professor in Human Factors at Bentley University and the Executive Director of the Bentley University User Experience Centre for nearly 14 years. 

Along with the his good friend, the late Dr. Tom S. Tullis, Bill is the co-author of two books, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics and Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies.

Since 2013, Bill has been the Co-Editor and Chief of the Journal of User Experience. A peer-reviewed, international, online publication that’s dedicated to promoting and enhancing the practice, research and education of UX design and evaluation. 

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Find Bill here:

LinkedIn: https://www.linkedin.com/in/walbert/ Twitter: https://twitter.com/uxmetrics Company: https://mach49.com/ Journal of UX: https://uxpajournal.org/ Bentley UX Center: https://www.bentley.edu/uxc/

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Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Reginé Gilbert shares what it takes to create accessible experiences, how her students are helping NASA to hear a solar eclipse, and why inclusive design is everyones job.

Highlights include:

⭐ How are inclusive design and accessibility different, yet related? ⭐ Why is disability not seen in the same light as other DE&I initiatives? ⭐ What should people do to make the digital world more accessible? ⭐ If big tech can’t do basic accessibility, what hope do we have? ⭐ Why is it important to include people with disabilities in the design process?

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Who is Reginé Gilbert?

Reginé is an Industry Assistant Professor at New York University’s Tandon School of Engineering, where she is teaching the next generation of UX designers about the importance of accessibility and inclusive design - in both regular reality and cross-reality experiences.

Before joining NYU, Reginé was the Chief Creative Officer of Gilbert Consulting Group, where she advised organisations - large and small - on accessibility. She has also worked as User Experience Lead at Ralph Lauren and, prior to entering UX, was a Senior Product Manager at Michael Kors.

She is the author of the book “Inclusive Design for a Digital World: Designing with Accessibility in Mind”, an excellent starting point for anybody new to accessibility. Rumour has it that Reginé is also working on a new book called “Human Spatial Computing”, which will be published by Oxford University Press in 2023.

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Find Reginé here:

LinkedIn: https://www.linkedin.com/in/reginegilbert/ Twitter: https://twitter.com/reg_inee Website: https://reginegilbert.com/

XR City - Accessibility Subway Map: https://bit.ly/3STjLbZ

Reginé’s book:

Inclusive Design for a Digital World: https://amzn.to/3SVBCip

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Ruth Brown dives deep into group polarisation, challenging us to get out of our echo chambers and to practice the empathy that we preach.

Highlights include:

- Do we still need insiders to call out uninclusive behaviour?  - How does our need to be perfect reinforce unhelpful binary perspectives? - How do designers suffer from group polarisation? - Why do companies find it difficult to be truly human-centred? - Is it the job of designers to make the world a better place?

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Who is Ruth Brown?

Ruth is currently a Senior Design Strategist at ANZ, Aotearoa New Zealand’s largest bank. The bank is so large that it employs a fifth of all people who work in finance and holds roughly a third of the country’s home loans on its books.

Before joining ANZ, Ruth was the General Manager of Design Research at Xero, makers of beautiful online accounting software, and arguably New Zealand’s most successful product company, with nearly 3 million subscribers and revenues of over $600M US.

Ruth also invested 8 years at Trade Me, New Zealand’s equivalent of eBay, where she was the Head of User Experience, and later the Head of People Research.

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Find Ruth here:

LinkedIn: https://bit.ly/B11vgD

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Laith Ulaby shares his colourful journey from academia to applied, how frameworks articulate and influence thinking, and the role of power in practice.

Highlights include:

• What is reflexivity and how is it useful for researchers?
• Should there be an independent body to oversee UX research?
• Has the democratisation of UX research been a positive thing?
• What are the dangers of using frameworks in shaping thinking?
• How has seeing yourself as a facilitator transformed your practice?

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Who is Laith Ulaby?

Laith is the Director of Insights at Webflow, a platform where people can design, build, and launch powerful visual websites without any coding experience. In his role, Laith leads the organisation responsible for data science, user research and insights operations.

Before joining Weblow, Laith was the Director of User Research & Market Research at Udemy, an online learning platform with over 60 million users, across more than 190 countries. There he helped to develop the strategy for both the B2C and B2B business lines. 

Laith has also held several other positions, including at Uber as a UX Research Manager, and as a User Experience Researcher at both Google and AnswerLab.

A generous spirit, Laith maintains his connection to the academic world by lecturing grad students at UC Berkley’s School of Information Science. He is also a volunteer mentor for UX Coffee Hours.

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Find Laith here:

LinkedIn: https://www.linkedin.com/in/laith-ulaby/ Medium: https://medium.com/@laith.ulaby

UXPA Code of Professional Conduct: https://uxpa.org/uxpa-code-of-professional-conduct/

Insights Association Code of Standards: https://www.insightsassociation.org/Resources/Code-of-Standards

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

How can UX researchers best help product managers? Is UX research under threat by automation? And what on Earth is a ‘punty’ in a usability test? David Hamill sheds lots of light on those questions and many more, in this straight-talking interview.   David Hamill is a UX consultant, coach and strategist, with 17 years of experience in usability and user research. Joining Skyscanner, when it was an early-stage startup, David embedded UX research as a fundamental part of the company’s product practice. Now running his own UX consultancy, David is a sought-after advisor and coach for high-growth companies who want to run effective user research and up-skill their product teams on the latest techniques.   ======   Check David out here:   Website: https://www.upux.biz/ Twitter: https://twitter.com/dav_hamill LinkedIn: https://www.linkedin.com/in/davidhamill/ Medium: https://bit.ly/2H4RZtl YouTube: https://bit.ly/3kwQhyj   Schedule a FREE 30-minute Zoom call with David today:   https://up-ux.appointedd.com/   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Dan Balcauski makes product positioning and pricing easy to understand, and shares techniques for uncovering what customers value and are willing to pay for. 

Highlights include:

⭐ What is product positioning and why does it matter? ⭐ How do you know if your product has great positioning? ⭐ Why is it so difficult for companies to build what customers value? ⭐ How do you determine what a customer’s willingness to pay is? ⭐ What can researchers and designers do to increase their impact? 

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Who is Dan Balcauski?

Dan is the Founder and Principal Consultant of Product Tranquility, where he helps high-volume B2B SaaS CEO’s to dispel the pricing and packaging illusions that prevent new products from growing to their potential.

A reformed software engineer, that went on to earn an MBA from Northwestern University’s Kellogg School of Management, and become a Head of Product, Dan knows a thing or two about what it takes to create products that serve users and deliver on business objectives.

Dan’s product leadership experience has included time as the Product Strategy Principal at SolarWinds, a cloud platform for DevOps. Dan was also the Head of Product at LawnStarter, an Austin Texas based platform that connects consumers to lawn service professionals.

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Find Dan here:

LinkedIn: https://bit.ly/B11vgD Twitter: https://twitter.com/dan_balcauski Website: https://www.producttranquility.com/ Blog: https://bit.ly/3GSeaNc

Understanding the Jobs to be Done by Bob Moesta: https://youtu.be/f2l75aAJo44

======

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Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Pete Sena shares his story of building a design agency from scratch, how he’s become a better person and leader along the way, and why each of us need to know our unique value. 

Highlights include:

• What led a 'scrawny, introverted, nerdy kid’ to take up martial arts?
• What question does every designer need a compelling answer to?
• How has your self-image and what you value changed over-time?
• Do design leaders need to sacrifice personal time to stay relevant?
• How can something that we’re great at be not great for us?

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Who is Pete Sena?

Pete is a serial entrepreneur and design executive who advises founders and CEOs on how to create design-driven cultures; the kind that help them to discover and explore new growth opportunities for their businesses.

In 2004, when he was still in college, Pete founded Digital Surgeons - an independent demand design consultancy, based in Connecticut, USA.

Digital Surgeons now employs over 50 people, has a fully-integrated and self-sufficient leadership team, and has created award-winning work for brands such as Google, United Technologies, Epic Games, the US Open and Lady Gaga.

Pete is also the Co-Founder of ThinkFWD, a community of innovative business owners who are invited to lean into their curiosity and become true catalysts for positive change within their teams, social circles and society at large.

As someone who leads by example, Pete is also a Venture Mentor at Yale University and an entrepreneur-in-residence at his alma mater, the University of Connecticut, in the Technology Incubation Programme.

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Find Pete here:

LinkedIn: https://www.linkedin.com/in/petersena/ Website: https://www.petesena.com/ Medium: https://petesena.medium.com/

The Green Zone Framework: https://bit.ly/405SohZ

Digital Surgeons: https://www.digitalsurgeons.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Mike Monteiro sets fire to design orthodoxy, tech overlords, and his own Portuguese American history in this delightfully dark conversation.

Highlights include:

• Why is it important to re-examine your beliefs?
• Why do you have nothing further to tell people?
• What shocked you about your Portuguese heritage?
• How is unionisation a positive thing for tech workers?
• Why do you want some people who listen to you to get angry?

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Who is Mike Monteiro?

Mike is the Design Director of Mule Design, the outspoken, outstanding, and slightly outrageous design consultancy that he co-founded with Erika Hall 21 years ago.

During that time, Mike has made an outsized contribution to the field of design. He is the Co-Host the Voice of Design podcast and has authored several books, including “You’re My Favourite Client”, “Ruined By Design”, and “Design Is a Job” - which is now in its 2nd edition!

With a unmissable emphasis on ethics, Mike pulls-no-punches as he singles out the failings of design and the industries that employ it, while also illuminating the opportunities and challenges we face - as designers - to right the ship.

His talks, like “How Designers Destroyed the World”, “How to Fight Fascism”, “My People Were In Shipping” and “Let’s Destroy Silicon Valley” have raised more than a few eyebrows, heart rates and figurative pitch forks.

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Jakob Nielsen addresses some of the criticism he’s faced, calls on UXers to urgently adopt AI, and shares why he believes the commoditisation of UX is a good thing.

Highlights include:

• Are you surprised by how much you’ve offended some people?
• Why do UXers need a greater sense of urgency about adopting AI?
• Were the hiring practices at your previous company elitist?
• What is the state of UX today and where is the growth potential?
• Will AI impede our ability to develop our professional judgement?

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Who is Jakob Nielsen, PhD?

Jakob is the founder of UX Tigers, the website and associated substack he uses to bring his 41 years of UX knowledge and experience to the world, in what he has described as a plainspoken, hard-hitting and not bowing to orthodoxy kind-of-way.

Before founding UX Tigers, Jakob was the co-founder and principal - for 25 years - of a rather well known UX consultancy, the Nielsen Norman Group.

His other notable roles include being a distinguished engineer at Sun Microsystems, and a member of the research staff at Bell Communications Research - one of the world’s top three HCI labs in the 1990s.

Jakob is known for many other things, among which are being the founder of the discount usability movement, the foundational 10 usability heuristics for user interface design, and the eponymously named Jakob’s Law of Internet User Experience. 

He is the holder of no less than 79 United States patents and the author of 8 books, including the best-selling “Designing Web Usability: The Practice of Simplicity”, “Usability Engineering”, and the pioneering “Hypertext and Hypermedia”.

In 2013, Jakob received the Lifetime Achievement Award for HCI Practice from ACM SIGCHI and in 2024 he was named a “Titan of Human Factors” by the Human Factors and Ergonomics Society.

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Find Jakob here:

LinkedIn: https://www.linkedin.com/in/jakobnielsenphd/ Website: https://www.uxtigers.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Suj Premachandran shares how Digital Influx brings UX to children, how they integrate Eastern educational philosophy, and the challenge of changing archaic education systems.

Highlights include:

• How are you helping children to become creative thinkers and designers?
• Are some of Digital Influx’s practices too ‘foreign’ for UK educators?
• How are you bringing design to people of colour through Digital Influx?
• What inspiration have you taken from non-Western education systems?
• Why do students create projects related to UN Sustainable Development Goals?

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Who is Suj Premachandran?

Suj is the CEO of Digital Influx, an international, industry-led, and interactive EdTech platform that helps children, teens and adults to develop UX design skills and to think differently about problems, large and small. 

Suj is also the Vice President of the recently established Digital Influx Foundation; a US based non-profit that aims to make design education accessible to all children, regardless of their socio-economic background.

Before founding Digital Influx, Suj worked in design recruitment as a senior talent partner for Revolut, one of the world’s first global super apps. And also as a creative talent consultant for product and UX people at Salt in London.

Suj is an advocate for design & UX education at Tech London Advocates, a network of more than 15,000 tech leaders, entrepreneurs and experts across the globe. He is also a member of the Design Leadership Forum.

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Find Suj here:

Website: https://digitalinflux.com/ LinkedIn: https://www.linkedin.com/in/suj-premachandran-b630b444/ X: https://twitter.com/CEOinflux

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Mikkel Michelsen takes us into the world of UX design for mission critical systems (including the F-35), where users’ lives are quite literally in the hands of the designer.

Highlights include:

⭐ Did you get to fly in an F-35? ⭐ How did it feel to design systems that had direct impact on human life? ⭐ How did you involve users in the design of mission critical systems? ⭐ How do design for the unpredictability of people in high-stress situations? ⭐ How do you manage being both a PM and a Lead UX designer?

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Who is Mikkel Michelsen?

Mikkel is a Product Manager and Lead UX Designer at Systime Solutions, a division of Gyldendal, Scandinavia’s largest publisher. 

Before Systime, Mikkel was the Chief UX Designer at Danske Bank, the largest bank in Denmark. He has also held other senior design roles, such as the Head of UX at WhiteAway Group, and Lead UX Designer at eBay Scandinavia. 

But, it was Mikkel’s work at Systematic, a provider of mission critical technology solutions, that really caught my attention. During nearly 8 years there, Mikkel designed some of the critical systems within the F-35 fighter jet, as well as other defence and healthcare experiences.

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Find Mikkel here:

Website: https://nielsmikkel.com/ LinkedIn: https://www.linkedin.com/in/mikkelm/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Susan Weinschenk shares a deeply personal account of why she’s a behavioural scientist, the role of ethics in design, and how deciding her self-story helped her while battling cancer.

Highlights include:

⭐ How critical is skepticism for making effective design decisions? ⭐ Why hasn’t ethics always been part of the big tech design conversation? ⭐ How do you help people to become comfortable with finding truth? ⭐ Do designers understand what’s ethical and what’s not? ⭐ What story are we telling ourselves that we should change?

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Who is Susan Weinschenk?

Susan is the Founder, CEO and Chief Behavioural Scientist at The Team W, a behavioural science and user experience consultancy and training company, with clients including a few companies you may have heard of before, such as Amazon, Disney and Target.

With her deep knowledge of behavioural science, underpinned by a PhD in Cognitive Psychology, and developed over 35 years in the field, Susan has shared her knowledge with audiences across the globe, at events such as UX Brighton, the USI conference, and Convey UX.

Susan is also the author of several widely respected books, that are at the intersection of behavioural science and UX design, including: Neuro Web Design: What Makes Them Click?, 100 Things Every Designer Needs to Know About People, and How To Get People to Do Stuff.

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Find Susan here:

LinkedIn: https://www.linkedin.com/in/susanweinschenk/ Twitter: https://twitter.com/thebrainlady Website: https://theteamw.com/ YouTube: https://www.youtube.com/c/Theteamw Podcast: https://www.humantech.theteamw.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Mauro Porcini shares how designers can rise to the top, the dangers of associating your self-worth with work, and why he’s changing the status quo from the inside.

Highlights include:

⭐ Why do you run towards the fire? ⭐ How has the focus changed since becoming a father? ⭐ What gives you the right to talk about love with business people? ⭐ Why have you disassociated your personal worth from your work? ⭐ What does it take to scale human-centred innovation across the globe?

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Who is Mauro Porcini?

Mauro is a Senior Vice President and the-first-ever Chief Design Officer of PepsiCo , the largest food and beverage company in North America and second largest in the world. At PepsiCo, Mauro and his team of 300 designers have been on a decade-long mission to infuse the corporation with a human-centred culture.

Before joining PepsiCo in 2012, Mauro invested 10 years at 3M, building out the business’ global design function. Something he appears to have been quite successful at, as he also became the company’s first-ever Chief Design Officer, with the CFO of The Wall Street Journal referring to him as, “… the man putting 3M on the design map.” 

Mauro’s second book, “The Human Side of Innovation: The Power of People in Love with People” has just been published. It is described as “… a manifesto for a genuine, authentic, and deeply humanistic approach to innovation, one that aims to create personal and social value first…”.

======

Find Mauro here:

LinkedIn: https://www.linkedin.com/in/mauroporcini/ Twitter: https://twitter.com/MauroPorcini Website: https://www.mauro-porcini.com/ Instagram: https://www.instagram.com/mauroporcini/

Mauro’s books:

The Human Side of Innovation: The Power of People in Love with People - https://amzn.to/3FNaMVP

L’età dell’eccellenza: Innovazione e creatività per costruire un mondo migliore -  https://amzn.to/3t56wcR

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Adam Perlis shares why it’s important to always treat interns well, how he’s trying to solve bad recruitment practices, and some practical advice for navigating the job market.

Highlights include:

• How did an intern play a pivotal role in your career?
• What do the most successful design portfolios demonstrate?
• Why are you deeply surprised that you’ve become a design recruiter?
• How do you assess a candidate before deciding to present them to a client?
• Where and how should designers go the extra mile when applying for jobs?

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Who is Adam Perlis?

Adam is the CEO and founder of Academy, a flexible staffing and recruitment agency that helps companies like Under Armour, NBC Universal and Wish.com, to scale their UX orgs and UXers to further their careers.

Before founding Academy, Adam spent a decade working in various design roles in New York, including as a Head of UX for AKQA, Head of Design for B-Reel and notably, Head of Design for TIME magazine, where he led the team responsible for TIME.com, FORTUNE.com and MONEY.com.

Adam has also been a Creative Director at AT&T, guiding the design of AT&T AdWorks and AT&T AdWorks Lab, and at Dish Network, where he was a manager of Interactive Television.

A dedicated contributor to the field, Adam has spoken at events around the world, such as SXSW, Web Summit and Tech Open Air. He is also the host of “How We Scaled It”, a podcast that explores the journey of growing a successful design practice from 0-100.

======

Find Adam here:

LinkedIn: https://www.linkedin.com/in/adamperlis/ Website: https://adamperlis.com/ X: https://twitter.com/AdamPerlis

Academy - UX Staffing & Recruiting Agency:

Website: https://www.academyux.com/ Blog: https://blog.academyux.com/ LinkedIn: https://www.linkedin.com/company/academyux/ YouTube: https://www.youtube.com/channel/UC8wVKD8NG7uhrcPSuylrPnQ X: https://twitter.com/academyuxdesign

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Dave Malouf gets real about the role of DesignOps, how to protect design from errant efficiency seekers, and the challenge of designing in agile environments.

Highlights include:

- What is the value of design? - Why are we confused about what design is? - What can design leaders do to better articulate the value of design? - How can designers play to their strengths and stay relevant? - Is DesignOps about making design more efficient?

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Who is Dave Malouf?

Dave is a veteran of digital design and a globally recognised design leader. He is also a pioneer of the field of Design Operations. In fact, he’s widely credited as the person who came up with the abbreviation DesignOps.

Across his 27 years in the field, Dave has held senior design leadership positions at well known enterprise companies such as Rackspace, Hewlett Packard, and Digital Ocean. He is currently the Director of Design Operations at Teladoc.

Dave was a Co-Founder and Board Member of the Interaction Design Association (IxDA). He is also the author of the Guide to UX Leadership, and What is DesignOps, and the Co-Author of the DesignOps Handbook.

======

Find Dave here:

LinkedIn: https://www.linkedin.com/in/davidmalouf/ Twitter: https://twitter.com/daveixd Website: https://www.davemalouf.design/ Blog: https://medium.com/amplify-design

======

Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).

You can also follow us on our other social channels for more great UX, user research and product design content!

LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Kanhika Nikam speaks about the challenge researchers face when trying to be without bias while also being human, plus much more!   What was it like being mentored by David Kelly, founder of IDEO? How can you identify your bias when working on a project? What are foundational values and what are heightened values?   ======   Who is Kanhika Nikam?   Kanhika is the Experience Design and Research Lead at Springload, one of New Zealand’s largest digital experience agencies. She holds a Bachelor of Design, from MIT Institute of Design in Pune, India, as well as a Masters of Design from Stanford University. Kanhika has tackled many interesting and challenging design problems, including voice-assisted healthcare systems, airplane cabin experiences, and educational tools for preschoolers.   Correction: Kanhika has 10 years of experience, not 12.   ======   Find Kanhika here:   Website: http://www.kanhika.com/ LinkedIn: https://www.linkedin.com/in/kanhika/ Twitter: https://twitter.com/Kanhika   ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Jim Kalbach shares insights from jazz into collaboration, how experience maps help us navigate design, and why Jobs To Be Done deserves our attention.

Highlights include:

• Why do we confuse ideas with innovation?
• What does it mean to have ‘big ears’ and how is that useful?
• How do you manage challenges to your recommendations?
• What gets in the way of effective collaboration?
• How can Jobs To Be Done help to find the right problems to fix?

======

Who is Jim Kalbach?

Jim is the Chief Evangelist and VP of Customer Experience at MURAL, the world’s leading digital whiteboard. 

Prior to joining MURAL, Jim was a Principal UX Consultant at Citrix Online, and he has also worked in numerous consulting roles for other large companies such, as eBay, SONY, LexisNexis and Razorfish Germany.

Somehow, on top of all this, Jim found the time to write three critically acclaimed books: The first, Designing Web Navigation, was published in 2007, followed by Mapping Experiences in 2016 and, most recently, The Jobs To Be Done Playbook in 2020.  

While working in Europe, where he spent the first 15 years of his career, Jim co-founded the popular European Information Architecture conferences as well as the leading UX event in Germany - the IA Konferenz. 

He has also previously served on the advisory board of the Information Architecture Institute and as an editor for Boxes and Arrows, the popular online journal for user experience, and has graced the stage at TedX, UX Brighton, Enterprise UX, and UX STRAT.

======

Find Jim here:

• LinkedIn: https://www.linkedin.com/in/kalbach/
• Twitter: https://twitter.com/jimkalbach
• Website: https://experiencinginformation.com/ 

Jim’s books:

• The Jobs To Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs -  https://amzn.to/3vwdoky
• Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams - https://amzn.to/3G9lZ1s
• Designing Web Navigation: Optimizing the User Experience -  https://amzn.to/3IfGah9 

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

David Dylan Thomas shares practical ways of making design more inclusive, reassures us that other people can’t read our minds, and suggests a fresh approach to tackling systemic harms.

Highlights include:

⭐ What is the Illusion of Transparency? ⭐ How do we rise above our biases in design? ⭐ What is an assumption audit and how does it work? ⭐ How do we change bad behaviour without cancelling people? ⭐ What separates bias from the isms - racism, sexism, ageism etc?

======

Who is David Dylan Thomas?

David is the Founder and CEO of the appropriately named David Dylan Thomas LLC, the company he established to further his mission to educate people about inclusive design and the role bias plays in our decision making.

The author of “Design for Cognitive Bias”, a book that helps people to understand the logic powering our bias and how to start designing more consciously , AND the host of The Cognitive Bias Podcast, a show with over 100 episodes, David knows a thing or two about bias.

An experienced speaker, David has delivered powerful talks about bias, design and civil discourse across the world, at events such as TEDNYC, SXSW Interactive, UX Copenhagen, An Event Apart and the IA Conference. 

======

Find David here:

LinkedIn: https://www.linkedin.com/in/daviddylanthomas1/ Twitter: https://twitter.com/movie_pundit Website: https://www.daviddylanthomas.com/

Books:

Design for Cognitive Bias: https://abookapart.com/products/design-for-cognitive-bias

Podcasts:

The Cognitive Bias Podcast: https://apple.co/37zsYng

Lately, I’ve been thinking about… https://apple.co/38932im

References:

Exterminate All the Brutes: https://www.imdb.com/title/tt8396314/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Teresa Torres provides a clear and compelling argument for continuous discovery, and shares practical approaches for making it happen. This episode includes:   What is continuous discovery and why is it important? How do you design great customer interview questions? Why do teams find it difficult to truly solve customer problems?   ======   Who is Teresa Torres?   Teresa is an internationally acclaimed author, speaker, product discovery coach, and is the principal of Product Talk.   She has worked with hundreds of product teams, at companies of all sizes, including Spotify, CapitalOne and Snagajob. Teresa has also trained over 7,000 people in how to conduct world-class product discovery.   Teresa holds a BA in Symbolic Systems from Stanford University, and a Master of Science in Learning & Organisational Change from Northwestern University.   ======   Find Teresa here:   LinkedIn: https://www.linkedin.com/in/teresatorres/ Website: https://www.producttalk.org/ Twitter: https://twitter.com/ttorres   Teresa’s book:   Continuous Discovery Habits - https://amzn.to/3vCKXA0   ======   Thank you for tuning in! If you liked what you heard and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Janelle Estes shares the importance of executive leadership staying connected to customers, and what the best design leaders are doing to successfully scale design research.

Highlights include:

⭐ What do UX researchers need to let go of? ⭐ How can researchers navigate pushback against qualitative research? ⭐ What are the best companies doing to run UX research at scale? ⭐ How important is it for senior management to come face-to-face with customers? ⭐ What are the dangers of unmoderated research?

======

Who is Janelle Estes?

Janelle is the Chief Insights Officer at UserTesting, the human insights platform that helps companies to see the world through their customers’ eyes.

At UserTesting, Janelle is the voice of the industry and has significant influence on the product's strategy, key customer relationships, and the definition and delivery of the businesses services. 

Before joining UserTesting in 2014, Janelle was a Senior User Experience Consultant at the famous UX consulting company, Nielsen Norman Group. There, Janelle designed and ran hundreds of qualitative and quantitative studies.

The proud co-author of the book “User Tested” where, alongside Andy MacMillan (UserTesting’s CEO), Janelle shares the stories of how the world’s best companies are using human insight to create great experiences.

======

Find Janelle here:

LinkedIn: https://www.linkedin.com/in/janelleestes/ Twitter: https://twitter.com/janelle_estes Website: https://www.janelleestes.com/

Janelle’s book:

User Tested: How the World's Top Companies Use Human Insight to Create Great Experiences: https://amzn.to/3IxUm1d

User Testing:

Website: https://www.usertesting.com/ Podcast: https://www.usertesting.com/resources/podcasts

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX.

If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers, including:

⭐️ What is the crucial question do all designers need an answer for? ⭐️ Why do designers find it difficult to articulate their value? ⭐️ What do successful design leaders do differently? ⭐️ Why do designers feel uncomfortable about money? ⭐️ What should you do if you feel stuck in your career?

======

Who is Ryan Rumsey?

Ryan is an experienced designer and has held design leadership roles at Apple, EA, Nestle and USAA. He is the CEO and Founder of Second Wave Dive, a groundbreaking new design leadership training company that’s helping designers to level up their business skills and transform their careers. Ryan is also the author of an invaluable new book, published with InVision, called Business Thinking For Designers. 

======

Find Ryan here:

LinkedIn: https://www.linkedin.com/in/ryanrumsey/ Personal website: https://www.ryanrumsey.com/ Company website: https://www.secondwavedive.com/ Blog: https://www.ryanrumsey.com/writing Medium: https://medium.com/@ryanrumsey Twitter: https://twitter.com/ryanrumsey

Download a FREE copy of Ryan’s book…

Business Thinking for Designers https://bit.ly/2LvDEIC

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Steve Fisher opens up about the importance of diversity in technology, the challenges of design leadership, and the role conflict plays in making change.

Highlights include:

- How do you ensure diversity at the Design & Content Conference? - Is conflict still the key in achieving positive momentum? - How can new design leaders make a more effective start? - What do you look for when hiring junior designers? - How do you help others to understand the value of design?

======

Who is Steve Fisher?

Steve is the Head of Product Design at Zipline, a San Francisco-based store operations platform that’s designed to improve the lives of retail workers. He is also the Founder and Producer of the Design & Content Conference. A world-class event that’s been held annually since 2015.

Before joining Zipline, Steve was the Head of Design and Senior Director of Strategic Programs at TELUS, one of the largest telcos in Canada. There, he was responsible for developing design culture and practice, at scale.

A sought-after speaker, Steve has presented at conferences around-the-world like TEDx, SXSW, Future of Web, Web Visions and DrupalCon.

======

Find Steve here:

LinkedIn: https://www.linkedin.com/in/hellofisher/ Twitter: https://twitter.com/hellofisher/ Website: https://republicofquality.com/

Design & Content Conference:

Website: https://content.design/ Twitter: https://twitter.com/dcontentconf/ 

======

Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).

You can also follow us on our other social channels for more great UX, user research and product design content!

LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/

======

Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Benny Zuffolini bravely breaks down how she's navigating enterprise as a neurodiverse design leader, and shares a formative realisation from facilitating her first design sprint. 

Highlights include:

⭐ Should people treat you differently when they find out that you’re autistic? ⭐ Why don’t you wish you were diagnosed as being neurodiverse earlier? ⭐ How important is it for people to tell each other the stories they’re telling themselves? ⭐ Are you concerned that being open about neurodiversity may lead to discrimination? ⭐ What have you learned about effectively facilitating workshops with senior stakeholders?

======

Who is Benny Zuffolini?

Benny is a Product Design Director at Pearson, a 176 year old world-leading education company that’s helping people to achieve their potential through physical and digital learning and assessment experiences.

Prior to Pearson, Benny was the Head of Design and Experience at Zego, a UK-based insurtech startup that simplifies the way businesses insure their vehicles.

Benny was also the UX Manager at Vonage, where she was credited as one of two design leaders that enabled the successful creation and rollout of a design system that unified the company’s digital product experience, and brought greater efficiency and scalability to design efforts.

Recently diagnosed with autism, Benny has been actively raising awareness of neurodiversity and its many unique aspects and advantages in the workplace. 

======

Find Benny here:

LinkedIn: https://www.linkedin.com/in/bennyzuffolini/ Twitter: https://twitter.com/benny_bz Website: https://bennypad.com/

The Ladder of Inference: https://www.mindtools.com/pages/article/newTMC_91.htm

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

What research problems can analytics help you to solve? How can you avoid biasing quantitative data? And, is there any reason to return to moderated in-person testing when COVID-19 is over? Luke Hay shares with us his perspectives on those questions.   Luke is the User Research Director at Fresh Egg, in Brighton (UK). He also consults privately. As someone with a keen appreciation for analytics in UX research, Luke provides highly regarded training on the subject. He’s even written a book about it, “Researching UX: Analytics”, that was published in 2017. Luke’s mission is to help UXers to make a significant and measurable impact through their work.   ======   Check Luke out here:   Website: http://www.lukehay.co.uk/ Twitter: https://twitter.com/hayluke LinkedIn: https://www.linkedin.com/in/hayluke/ Medium: https://medium.com/@hayluke   Researching UX: Analytics   Learn more at: http://www.lukehay.co.uk/the-book/   Available for purchase from:  

• Sitepoint - https://bit.ly/3mZ5vye
• Amazon - https://amzn.to/3gyv86t
• O’Reilly - https://bit.ly/2LpfgIf
• The Telegraph - https://bit.ly/3n4wxEu

  Related organisations:  

• Fresh Egg: https://www.freshegg.co.uk/
• UX Brighton: https://uxbri.org/2021/
• UX Camp Brighton: https://www.uxcampbrighton.org/

  ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts (or wherever you listened).   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Erika Hall reinforces the importance of being willing to be wrong, discusses how good user experiences can be bad, and calls on designers to be honest with themselves.

Highlights include:

⭐ Do you ever wonder what it would be like to go in-house? ⭐ What’s the truth about designers becoming more influential in business? ⭐ Have designers made the world a worst place over the past 30 years? ⭐ What organisational conditions support a culture of ‘just enough research’? ⭐ Who benefits from design not having agreed standards and ethics?

======

Who is Erika Hall?

Erika is the Director of Strategy at Mule Design, the infamous design consultancy that she Co-Founded with Mike Monteiro, almost 21 years ago to the day.

And they certainly have pulled no punches in presenting their perspectives.

Erika’s ability to take challenging subjects and to wrap them in her own signature kooky, cohesive, and compelling style has given many designers plenty of practical ‘in-the-trenches’ training, as well as insightful 30,000 foot mind-food to chow down on.

She is the author of “Just Enough Research” (now in it’s second edition), a distillation of her extensive experience in design research, into an easy-to-follow guidebook that helps designers to think more critically about research and to wield it more expertly.

Erika is also the author of “Conversational Design”, a book that helps designers and technologists to make their systems and products feel less robotic and more human.

======

Find Erika here:

LinkedIn: https://www.linkedin.com/in/erikahall/ Twitter: https://twitter.com/mulegirl Website: https://www.muledesign.com/

Designing for the Triple Storyline: https://vimeo.com/351167991

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

This is a special archived episode of Brave UX.

Amy Santee encourages us to take control of our careers, to take action when we see something that’s not right, and to realise we have more power than we think we do.

Highlights include:

⭐ Are jobs in UX and other ares of HCD bullshit jobs? ⭐ Why did you write and publish your own code of ethics? ⭐ How do you help people to establish useful career goals? ⭐ What should people considering a career change to think about? ⭐ What can people do when they see something that’s not right at work?

======

Who is Amy Santee?

Amy is a Career Strategist & Coach for User Experience Professionals, who want to navigate their own path to success and impact the world for the better. 

Through her coaching practice, Amy has helped clients who work at (and have landed jobs at) a wide range of organisations, including Sony, Google, Github, Peloton, Mayo Clinic and the Government of Canada.

Amy’s own career journey has been quite the story, moving from Anthropology in academia, to in-house UX research roles at companies like State Farm Insurance and eBay, where she was a Senior Design Researcher. 

======

Find Amy here:

LinkedIn: https://www.linkedin.com/in/amysantee/ Website: https://www.amysantee.com/ Blog: https://anthropologizing.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

What are some common misconceptions about UX research? How do you get stakeholders on the same page? And what to do about the tension between product management and research? Get answers to those questions and more, in a wide-ranging conversation with Dr. Elizabeth Allen.   Elizabeth Allen is the Founder & Principal of Brazen, a UX research and training consultancy based in Toronto, Canada. She holds a PhD in cognitive psychology from The University of Chicago and has over 13 years of experience running UX research at companies such as Prosper Marketplace and Shopify. Elizabeth is also an active contributor to the global UX community, speaking at conferences such as UXNZ, Web Directions and Interaction.    ======   Check Elizabeth out here:   Website: https://www.brazen.io/ Twitter: https://twitter.com/elizallen_ LinkedIn: https://www.linkedin.com/in/elizallenux/   Elizabeth’s talks:   

• UXNZ - Red herrings: debunking the pop psychology of colour: https://bit.ly/2JcAqZ0
• Interaction - Chat bots and Conversational UI: https://bit.ly/34zyFNB
• Web Directions - Adventures in Conversational Commerce: https://bit.ly/3jAFHWT

  Related organisations:  

• Hexagon UX - http://hexagonux.com/
• UXPA - https://uxpa.org/
• UXRConf - https://www.uxrconfanywhere.com/
• O’Reilly Media https://www.oreilly.com/

  ======   Thank you for tuning in! If you liked what you saw and want more ...   ... please leave us a review on Apple Podcasts.   You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!   LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/   ======   Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

William Ntim shares the story of his journey from Ghana to America, why he’s so focused on mastering time, and what he believes is holding designers back.

Highlights include:

⭐ What can we learn from Ernest Hemingway’s approach to life? ⭐ Why do people find soft skills so hard to master? ⭐ How did losing your job change your professional mindset? ⭐ Is it important for designers to love what they do? ⭐ How do you manage constraints to create work you’re proud of?

======

Who is William Ntim?

William is a Senior UX Designer at Paypal where he’s helping to shape the future of the company’s financial products, making it easier for people to send and receive money across the globe.

Before joining Paypal, William was a Senior UX Designer at The Home Depot. There, William owned the end-to-end experiences for B2B Order Management, Purchase History, Cart and Checkout, as well as several other product experiences.

In 2020 William was named LinkedIn’s #1 Top Voice in Design. In his words, it all started with a single “passionate rant”. What resulted was the incredibly popular 101 Random UX Tips series and book, putting him on the radar for many UXers across the world.

======

Find William here:

LinkedIn: https://www.linkedin.com/in/williamntim/ ADPList: https://www.adplist.org/mentors/william-ntim

Buy the book:

101 Random UX Tips:  https://101randomuxtips.com/

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Gregg Bernstein shares what it takes to build an impactful UX research practice, how to avoid compromising your findings, and why *NSYNC is better than the Backstreet Boys.

Highlights include:

⭐ What role does humility play in being an effective UX researcher? ⭐ Is it dangerous for UX Researchers to be seen as service providers? ⭐ What common business blindspots do UX Researchers have? ⭐ How do you help your team to manage the stress of their roles? ⭐ What difference did the UX of your wife’s cancer care make?

======

Who is Gregg Bernstein?

Gregg is a leading voice in the UX Research community 💡 and is currently a User Research Lead at Conde Nast, the media company behind such storied titles as The New Yorker, Wired, Vanity Fair, Vogue, and GQ. 

Before joining Conde Nast, Gregg held a number of senior UX research roles, including at Mailchimp and Vox Media. At Vox, Gregg started as the first an only UX researcher and went on to grow a great team, and to become the Senior Director of User Research.

Gregg is also the author of, “Research Practice: Perspectives from UX Researchers in a Changing Field”, a book that helps aspiring researchers to see inside the field through the stories and experiences of current practitioners.

======

Find Gregg here:

Website: http://gregg.io/ LinkedIn: https://www.linkedin.com/in/greggbernstein/

Buy the book:

Research Practice: Perspectives from UX researchers in a changing field https://researchpractice.co/

And if you want to refresh your memory on 90s boy bands…

*NSYNC - Bye Bye Bye video: https://youtu.be/Eo-KmOd3i7s

======

Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

======

Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Janna Kimel shares her remarkable story of meeting Stephen Hawking, how she's growing grassroots accessibility, and how to better navigate today’s job market.

Highlights include:

• How did you come to meet Stephen Hawking?
• What approaches to increasing inclusive design have worked for you?
• Do people without accessibility needs care about accessibility?
• Why should people bring some of their personal life into job interviews?
• How can people paint a flattering self-portrait of their work in a job interview?

======

Who is Janna Kimel?

Janna is the founder and principal of Third Brain Studio, the consulting practice through which she mentors current and aspiring UX researchers, and helps organisations to plan and execute UX research and inclusive design.

Alongside her consulting, Janna is also the founder and principal researcher at the Chronic Pain Project; a personal initiative that she hopes will bring visibility to the experience of people living with chronic pain, like her.

Until recently, Janna was a senior manager of UX research at Hinge Health, where she built the UX research practice from the ground up. She has also led design research at Dexcom, overseeing the company’s software, hardware, and overall experience projects.

Winding the clock back a little further, Janna worked in digital health design and research at Intel, conducting a range of research studies that helped seniors stay in their homes for as long as possible, and it’s during this time that she crossed paths with Stephen Hawking.

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Find Janna here:

LinkedIn: https://www.linkedin.com/in/jannakimel/ Website: https://www.jannackimel.com/ Chronic Pain Project: http://www.chronicpainproject.com/ Resource Bank for Job Seekers: http://tinyurl.com/4m89trcx

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

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Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Rich McCoy unpacks some formative experiences from the Kalahari Desert, how we can conquer our creative fears, and why designing lean creates value faster. 

Highlights include:

- How has growing up in the Kalahari Desert shaped you? - What does it mean to “get primal” with design? - How do we get over our fear of showing our work? - What are some clues that product teams are out of alignment? - How has Dyslexia influenced your creative practice? 

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Who is Rich McCoy?

Rich is the Design Lead on Flying Blue, the loyalty rewards programme for KLM & Air France. Currently he’s managing to do that role working remotely, from the confines of a cupboard underneath a flight of stairs in New Zealand. 

Before KLM & Air France, Rich was a Senior Manager of Design at Nationwide Building Society, in the United Kingdom. He also spent a number of years at Trade Me, New Zealand’s version of eBay, where he was a Design Lead responsible for the creative wellbeing of 13 other designers.

Rich also runs a coaching and mentoring practice for other creatives, and is a very talented and established Fine Artist, working through photography, sculpture, paint and digital mediums. 

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Find Rich here:

Website: https://www.mccoy.co.uk/ LinkedIn: https://www.linkedin.com/in/richardmccoy/ Twitter: https://twitter.com/McCoyDigital Artwork: https://www.mccoy.co.uk/artist.php Mentoring: https://www.mccoy.co.uk/creativementor.php

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Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers, including:

⭐️ What is the crucial question do all designers need an answer for? ⭐️ Why do designers find it difficult to articulate their value? ⭐️ What do successful design leaders do differently? ⭐️ Why do designers feel uncomfortable about money? ⭐️ What should you do if you feel stuck in your career?

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Who is Ryan Rumsey?

Ryan is an experienced designer and has held design leadership roles at Apple, EA, Nestle and USAA. He is the CEO and Founder of Second Wave Dive, a groundbreaking new design leadership training company that’s helping designers to level up their business skills and transform their careers. Ryan is also the author of an invaluable new book, published with InVision, called Business Thinking For Designers. 

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Find Ryan here:

LinkedIn: https://www.linkedin.com/in/ryanrumsey/ Personal website: https://www.ryanrumsey.com/ Company website: https://www.secondwavedive.com/ Blog: https://www.ryanrumsey.com/writing Medium: https://medium.com/@ryanrumsey Twitter: https://twitter.com/ryanrumsey

Download a FREE copy of Ryan’s book…

Business Thinking for Designers https://bit.ly/2LvDEIC

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Amy Santee encourages us to take control of our careers, to take action when we see something that’s not right, and to realise we have more power than we think we do.

Highlights include:

⭐ Are jobs in UX and other ares of HCD bullshit jobs? ⭐ Why did you write and publish your own code of ethics? ⭐ How do you help people to establish useful career goals? ⭐ What should people considering a career change to think about? ⭐ What can people do when they see something that’s not right at work?

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Who is Amy Santee?

Amy is a Career Strategist & Coach for User Experience Professionals, who want to navigate their own path to success and impact the world for the better. 

Through her coaching practice, Amy has helped clients who work at (and have landed jobs at) a wide range of organisations, including Sony, Google, Github, Peloton, Mayo Clinic and the Government of Canada.

Amy’s own career journey has been quite the story, moving from Anthropology in academia, to in-house UX research roles at companies like State Farm Insurance and eBay, where she was a Senior Design Researcher. 

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Find Amy here:

LinkedIn: https://www.linkedin.com/in/amysantee/ Website: https://www.amysantee.com/ Blog: https://anthropologizing.com/

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products.    Highlights include:    - What can grizzly bears teach you about effective leadership? - How do UX researchers get product managers to listen to them? - What is the identity crisis facing UX Research? - How do we ensure that product teams are doing valid research? - What should junior UX researchers focus their efforts on?   ======   Who is Jane Davis?   Jane Davis is the Director of UX Research and UX Writing at Zoom, where she helps the company to make strategic decisions, about the direction of its business and its products.    Before joining Zoom, Jane was the Head of UX Research and Content Design at Zapier, a 100% remote-work company who’s mission is to automate workflows, freeing humans from the boring and tedious parts of their jobs.   Jane also invested several years at Dropbox. Originally starting out as a UX researcher, before becoming the Design Research Manager for Growth.    ======   Find Jane here:   LinkedIn: https://www.linkedin.com/in/janendavis/ Website: https://janendavis.com/  

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Thank you for tuning in! If you liked what you heard and want more ...

... please leave us a review on Apple Podcasts (or wherever you listen).

You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!

LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/

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Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/

Sara Wachter-Boettcher inspires us through her actions, reminds us why it’s important to see shades of grey, and helps us to design the careers we actually want.

Highlights include:

• Is it career limiting to enforce a work/life boundary?
• Do we have to accept that companies exist to serve shareholders?
• Should we ever sacrifice our wellbeing to solve important problems?
• Who or what inspired you to become a feminist leader?
• Why are some people uncomfortable with life’s shades of grey?

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Who is Sara Wachter-Boettcher?

Sara is the CEO of Active Voice, a leadership development company that’s on a mission to make work culture better for everyone - in particular those of us working in design and tech. 

Through Active Voice, Sara helps organisations - like LinkedIn, Etsy, and Mastercard - to build radical and courageous leadership practices, the kind needed for today’s world. She does this through 1-on-1 coaching, workshops and the facilitation of strategy sessions.

Before starting Active Voice in 2020, Sara was the Principal of Rare Union, a content strategy and user experience consultancy. Sara also ran a feminist leadership community and event series called Collective Strength, and hosted a podcast for feminists called Strong Feelings. 

She is the author of three influential books, Content Everywhere: Strategy and Structure for Future-Ready Content, Design for Real Life, and Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech.

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Find Sara here:

LinkedIn: https://www.linkedin.com/in/saraboettcher/ Medium: https://medium.com/nice-work-from-active-voice Website: https://www.sarawb.com/

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

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Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Irene Au shares some of the learnings from her stellar career, the early life experiences that have helped her to succeed, and the importance of sweating the right stuff.

Highlights include:

• What role does the C-Suite play in a company’s ability to realise good design?
• How did you navigate the strong points of view of founder executives?
• What did you see in the designers you’ve hired that wasn’t in those you didn’t?
• Why do design leaders need to carefully choose their stakeholders?
• Why do you wish the job title UX Designer would disappear?

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Who is Irene Au?

Irene is a Design Partner at Khosla Ventures where she works with early-, mid- and late-stage startup CEOs to help them realise the value of design through better methods, practices, processes, leadership and talent.

Irene has been one of Silicon Valley’s most successful design executives and has played an important role in shaping and elevating design within several influential technology companies.

She was the VP of Design at Udacity, where she helped the leadership team to find product-market fit and to define the company’s strategy, vision, mission, and values. Irene also led the design and research efforts for the company’s first product offering.

Irene was also the Director of User Experience (Global Head) at Google for nearly 6 years. During her time there, Irene scaled and led the design team to over 350 people and transformed the way the famously engineering-driven company valued and operationalised design.

Her success at Google was in part enabled by her prior experience as VP of User Experience at Yahoo!, where for four years she was the design leader responsible for the company’s user experience across all of its products and design infrastructure efforts.

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Find Irene here:

LinkedIn: https://www.linkedin.com/in/ireneau/ Medium: https://medium.com/@ireneau Twitter: https://twitter.com/ireneau Website: https://ireneau.com/

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

• YouTube: https://www.youtube.com/TheSpaceInBetween/
• LinkedIn: https://www.linkedin.com/company/the-space-in-between/
• Instagram: https://www.instagram.com/thespaceinbetw__n/

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Hosted by Brendan Jarvis:

• LinkedIn: https://www.linkedin.com/in/brendanjarvis/
• Website: https://thespaceinbetween.co.nz/
• Twitter: https://twitter.com/brendanjarvis/

Milton Jackson graciously gives Brave UX’s first poetry reading, reflects on the critical importance of role models, and shares his aspirations for a more inclusive world.

Highlights include:

⭐ Poetry reading: Love Lost in Likes ⭐ What led you to a career in technology and design? ⭐ Has the lack of black designers been painfully obvious to you? ⭐ Where did your confidence to teach public speaking come from? ⭐ Why isn’t the written word more central to the experiences we design?

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Who is Milton Jackson?

Milton is the SVP of Experience Design for Wealth, Wellness, Rewards and Retirement at Bank of America, where he’s helping to redefine how the business serves its customers.

Before joining Bank of America, Milton was the AVP, Head of Digital Design and UX at The Hartford, a Fortune 500 insurance and investment company.

And, earlier in his career, Milton spent five and half years at ESPN, where he was responsible for leading the UI and UX for ESPN.com, ESPNFC.com and ESPNDeportes.

Alongside his busy corporate design career, since 2014 Milton has also been the Founder and CEO of PicSpotr, a proudly black-owned company and CRM that’s specifically designed to empower professional photographers to build their businesses.

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Find Milton here:

LinkedIn: https://www.linkedin.com/in/heymiltonj/ Twitter: https://twitter.com/milton_jksn Website: https://www.picspotr.com/ ADPList: https://adplist.org/mentors/milton-jackson

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/

Samuel Proulx shares his experience of the digital world as a blind person, his thoughts on autonomous vehicles, and how inclusive design makes everyone's experience better.

Highlights include:

⭐ How do you feel about the prospect of autonomous vehicles? ⭐ Why did the gaming industry say accessibility couldn’t be achieved? ⭐ How has your father also being being blind shaped your relationship? ⭐ Why does the term ableism sometimes make you uncomfortable? ⭐ How does the Medical Model of Disability influence how we design?

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Who is Samuel Proulx?

Sam is the Accessibility Evangelist at Fable, a user research platform that connects people with disabilities, with people who want to create a more accessible Internet. Fable also provides those same people with custom training, so they can build more inclusive products.

At Fable - as Sam’s title would suggest - he is responsible for evangelising accessibility and inclusive design. This means keeping those subjects on the radar of our world’s enterprises and helping them to see that accessibility can be more than an exercise in compliance. 

He is also very involved in the broader accessibility community, including as a long-time moderator of the official sub-reddit for Blind and Visually Impaired people. He is also the co-host of the Disability Bandwidth podcast and host of The Inclusion Hub podcast.

Recently, named on Royal Bank of Canada’s Future of Good 2022 list, Sam is one of 30 Young Impact Leaders who have recently been celebrated as people creating impactful and positive change in their communities.

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Find Samuel here:

LinkedIn: https://www.linkedin.com/in/samuel-proulx-06107332/ Twitter: https://twitter.com/fastfinge

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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).

Follow us on our other social channels for more great Brave UX content!

YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/  Instagram: https://www.instagram.com/thespaceinbetw__n/ 

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Hosted by Brendan Jarvis:

LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/